Job Summary: Support and monitor the field service activities on Company products by distributors within Sub Sahara Africa, ensuring a high level of technical service, according to established standards, within EMEA.
Essential Duties and Responsibilities
Assure that the Company Customers receive the expected service level.
Actively participate to on-site service and/or preventative maintenance activities as business requires, especially at the initial roll-out of the Company business within territory.
Support distributors to ensure strong technical customer support:
Evaluate technical service team and coordinate training needs.
Keeps the overview on open issues, coordinate with technical service issues and transmit non-technical questions to commercial consultants, clinical, as appropriate.
Drive, support and monitor timely implementations of Field Actions.
Monitor service performance, reporting and the level of service offered to customers.
Monitor & audit the distributors in a regular way for compliance with the Company service procedures and expectations, including the implementation of corrective actions as needed.
Pre and Post-sales support on the Company machines and their applications.
Collect and store Dlogs on server, accessible by clinical, R&D, marketing.
Responsible and accountable for all assigned company assets.
Complete administration and documentation per organization policy and procedures
Assure the delivery and regular update of service documents used by Technical Service Engineers.
Work and collaborate effectively with colleagues, commercial representatives, customer care representatives, clinical specialists and customers.
Conduct technical service training as per certified product knowledge and training capabilities.
Communicate technical findings to appropriate in-house personnel (e.g. product specialist, marketing, medical affairs, field implementation).
Perform any other additional duties or projects as assigned.
Minimum Qualification Requirement
Education
Min. Bachelor of Engineering certificate or equivalent
Experience
5 or more years of applicable experience or as a Field Service Representative with a consistent high performance preferably in healthcare sector
Skills
In line with Company’s Core competencies: Ensures Accountability, Instills Trust, Customer Focus, Collaborates, Plans & Aligns
Strong process oriented in compliance with existing procedures.
Strong analytical thinking as well the ability to apply logical methods in identifying and solving technical problems.
Requires high level of organizational and territory management skills.
Demonstrated strong interpersonal skills.
Demonstrated managerial courage.
Strong Team player.
Relates well to a wide variety of cultures.
Demonstrated accountability for field service administrative tasks. with eye for accuracy. Requires the ability to carry out the physical requirements of the job including physical transport, lifting, pulling, twisting and operation of equipment.
Speaks, reads and writes English and French, any other language would be an added value.
Possesses a valid driving license for a car.
Basic IT knowledge hardware/software.
Certificates, Licenses, Registrations
 
Certified technical training and Certified technical trainer for assigned products that the employee will train others on.
Equipment
N/A
Additional Information
Based: Kenya office, EMEA
Reporting to: EMEA Field Service Manager
Travel: upto 65%; free to travel within territory

Applicants should send CV to recruitment@cdl.co.ke. Only shortlisted candidates will be contacted 

Apply via :

recruitment@cdl.co.ke