In this role you will be part of an exciting new innovation to be launched next year by defining and supporting the operational setup and you will contribute to improving psychological care in Africa by supporting the development of a digital coaching solution for people overwhelmed with life’s challenges.  You will work independently in an entrepreneurial team to get stuff done in a quick moving environment. You will use your expertise in digital operations to define and setup the operations for a digital innovation to be launched next year in collaboration with clinical partners and an international team spread over Kenya, India and the Netherlands. 
Your are responsible for:
Investigating, defining, and setting up how a digital startup in Africa and India can run within a big company.
Responsible for receiving and recording customer or user issues/feedback (including oral) and gathering additional information as needed.
Responsible for implementing complaint solutions provided by Engineering team and ensuring effective communication with the customer.
Defining the resources that are needed to run a startup, the operational setup, financial flows, back-office, support desk and way of working, using the latest insights in digital technology to do this efficiently.
Identify ways of working of (competing) startups and companies across the world and present it to the management team to get the latest insights.
Defining  assumptions to be tested for the first launch from a customer service perspective 
You will be part of the Africa Innovation Hub, a (we believe, fun and inspiring, but see for yourself) group of social entrepreneurs and researchers within Philips that specifically designs new solutions and business models for Africa and India. Our focus is inclusive innovation: to reach the part of society that is not targeted by traditional business, in this case the rising middle-class and base of the pyramid in Africa. 
Within this team you will work closely with a venture manager based out of Eindhoven and remotely with research and development teams across 3 continents.  You will be based at the Philips East Africa Office in Nairobi, Kenya 
Our offer
We welcome you to a challenging, purposeful and innovative environment with great opportunities for you to explore, and to be at the forefront of innovation for healthcare in Africa.
All interns in Philips receive a competitive salary. 
To succeed in this role, you should have the following skills and experience
A student finishing studies (digital) operations 
Willing to work at least 3 days a week on the project for at least a period of 6 months, preferably 12. (launch will be in Q4 2017 so we would like to have you on board there still).
Ability to work independently in a fast-paced, changing environment
Strong communication skills
Strong in research and / or consultancy skills
Good verbal and written English skills
Preferably: passion for inclusive innovation in Africa 
This is an exceptional opportunity for a talented student wishing to make a meaningful, hands-on contribution and to be part of one of the most innovative places for developing health solutions for Africa.  
Recruitment process
Does this profile fit your ambitions and passions? Then we might be a perfect match! Our teams of world-class scientists are waiting for you to join their teams and build success together for more inclusive innovation in a better Africa. With our focus on Health and Well-being, your background and expertise will be decisive in determining your fit to Philips Research: it is your talent that will guide us. 
To be able to process your application, please enclose the following documents with your application:
Curriculum vitae;
Motivation letter, also explaining your interests;
Short description of your previous work and bachelor/masters thesis;
List of your publications;
Listing of your grades;
• List of references or reference letters.

Apply via :

philips.wd3.myworkdayjobs.com