Customer Success Manager Digital Marketing Manager

Duties and Responsibilities:
Drive customer success outcomes by Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores.
Enhance business growth and development.
Continuous improvement of the service by learning the best practices in the market.
Ability to study and define customer cycle.
Manage customer success by offering professional services and cross and upsell.
Developing metrics to Measure Effectiveness of Customer Success.
Manage customer success team by recruitment, mentoring and coaching and empowering the team.
Well adverse with technology by ensuring effectiveness and efficiency in various support system.
In-charge of customer success across the company by creating company –wide feedback loop.
Required Experience / Skills:
Relevant Bachelor’s degree; preference for computer science, Business Management and Business Administration  or any  related field
3-5 years of experience in leading customer-facing organizations preferably Insurance industry or financial Institutions or services Industry.
Customer support and account management experience, especially in high-growth, software-as-service (SaaS) environments
Previous experience with customer relationship management (CRM) software.
Ability to manage influence through persuasion, negotiation, and consensus building
Ideally combined background of post-sale and sales experience
Strong empathy for customers AND passion for revenue and growth
Deep understanding of value drivers in recurring revenue business models
Analytical and process-oriented mindset
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If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject CUSTOMER SUCCESS MANAGER to info@alphalinksconsultancy.com and CC alphalinksconsultancy@gmail.com on before 20th June 2017.Kindly indicate current/last salary on your CV.N.B: We do not charge any fee for receiving your CV or for interviewing.Only shortlisted candidates will be contacted

Apply via :

info@alphalinksconsultancy.com