Customer Service Representative

Roles for the Customer Service Representative Job
As a customer service agent, respond to client’s queries and assisting in timely and most professional manner.
Managing incoming calls and customer queries provide appropriate solutions and alternatives within the time limits;
Following up with relevant department to ensure that agents shops are resolved to their satisfactions
Keep records of customer interactions, process customer accounts and write a report at the end of the shift
Resolves product or service problems by clarifying the customer’s complaint, selecting and explaining the best solution to solve the problem; expediting correction or adjustment;
Maintain agent databases by updating contact emails, telephone numbers and contact names.
Customer Service Representative Job Requirements
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Customer orientation and ability to adapt/respond to different types of characters
Proven customer support experience or experience as a client service representativephone contact handling skills and active listening

Qualified candidates to send their CVs to jobs@betin.co.ke by 25th August 2017. Clearly indicate ‘Customer Service Representative’ on the subject of the email.Indicate your current and expected salary.

Apply via :

jobs@betin.co.ke