Job description
In this role, you have the opportunity to
Responsible for maximizing Customer Services order intake and sales in the assigned district covering both new equipment customers and the installed base.
You are responsible for
Responsible for the overall Customer Services (CS) sales business and all CS quotations within the assigned district (Point of sales quotations are responsibility of Account Managers KAM, US, PM&CC and IS)
Promotes and executes the sales of CS products together with district sales teams in accordance with the CS sales strategy
Establish and maintain effective Customer / Distributor relations in cooperation with the district management and district sales teams
Responsible for sales support activities such as: exhibitions, conferences, customer visits and meetings
Responsible for registration and reporting of sales activities using sales tools in accordance with reporting requirements
Provide input and feedback on sales strategy and planning to district and regional management
Supports the Account Manager in case of point of sale deals
Responsible for maintaining and increasing CS service contracts for Installed Base
Promote and execute the sales of out of warranty contracts
Promote and execute the sales of higher level CS contracts (e.g. silver to gold)
Promote and execute renewal of CS contracts
Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner
Key measures
Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner
Order intake, price realization and sales
Customer Satisfaction (NPS)
Forecast accuracy and CRM won / loss information
Socket retention rate & Installed base development
Customer Services Contracts
Warranty Conversion
Contract Penetration
On time completion
To succeed in this role, you should have the following skills and experience
Degree level education or equivalent
Minimum experience, 5 years within a Customer Service environment
People management experience
Experience in Customer Services Fluent in English, verbal and written in addition to local language

Apply via :

philips.wd3.myworkdayjobs.com