The Customer Engagement Officer role will focus on developing and managing relationships with our customers. The officer will be responsible for all aspects of our customer relationships – from customer acquisition to marketing new product lines to account management. This is an excellent opportunity for an early-career professional with strong customer relations and analytical skills to take up a business-to-business engagement role. The Customer Engagement Officer will be based from our office on Mombasa Road (near Cabanas), but will travel regularly within and outside Nairobi. Regular visitation to customer shops will be an important part of the role. Candidates should therefore be comfortable with significant travel and field work.
This is a long-term, salaried position with the added opportunity of earning commissions from sales. Our company is growing quickly and there are ample opportunities for professional development and career growth for exceptional candidates.
Customer Engagement Officer Job Responsibilities
Account Management
Take responsibility for placing orders according to credit rules and credit limit established by your supervisor
Manage customers’ payment schedule and ensure that customers adhere to credit limits
Build long-term relationships with clients and service recurring order needs
Provide all customer support required by the clients in your portfolio
Network Within the Industry and Identify New Clients
Build and grow relationships within the furniture manufacture industry
Use industry networks and other means to generate new leads on an on-going basis
Develop a strong understanding of competitors and competing products on the market
Pursue leads, research prospects and make initial introductory calls
Make product presentations which show an in-depth understanding of our products and the client’s needs
Offer recommendations to your supervisor about creditworthiness of new customers
Close relationships and coordinate orders with our warehouse
Qualifications for the Customer Engagement Officer
A preference for 1-2 years’ experience in a role with sales or customer relations responsibilities
Furniture industry knowledge or experience is a plus, but not a requirement
Extremely strong interpersonal skills and success developing productive professional relationships
A mature professional who can comfortably relate with business owners and senior purchasing managers
Strong analytical skills and attention to detail—ability to analyze customer statements and proactively identify and address issues with customer accounts
Proficient with Microsoft Word and Excel
Eager to join a young, quickly-growing organization and team
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