The Role: To answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. 
Responsibilities
Answer calls and respond to emails
Handle customer inquiries both telephonically and by email
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Enter new customer information into system
Update existing customer information
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Document all call information according to standard operating procedures
Complete call logs
Produce call reports
Skills & Qualifications
Degree or equivalent in a business field
Banking background highly preferred
Male candidates are encourage to apply
Eloquent in Speech
Very Good Communication Skills.
Between the ages of 23-27
Proficient in relevant computer applications
Knowledge of customer service principles and practices
Knowledge of call center telephony and technology
Some experience in a call center or customer service environment
Good data entry and typing skills
Knowledge of administration and clerical processes

Qualified persons to apply at recruitment@cdl.co.ke stating current and expected salary.Only shortlisted candidates will be contacted

Apply via :

recruitment@cdl.co.ke