Overall Job Summary:** Reporting to the program coordinator, he/she will have the primary responsibility of providing patient case management support through the National HIV Clinical Support Center (NHCSC).
Job description:
· He/she shall be responsible for answering calls, email and other electronic communication from service providers, respond to their queries and provide evidence based directed   responses.
· In consultation with the consultant/medical officer provide case management support for referred cases from service providers.
· To prepare communication with service providers in accepted formats and templates and to work collaboratively with a pool of providers.
· Work collaboratively with the available pool of national technical experts to effectively support patient case management through the NHCSC
· Coordinate with service providers to ensure recommended actions for each referred case are implemented and quarterly patient progress reports submitted to the call centre
· Participate in preparation of clinical cases summary reports for presentation at the quarterly clinical TWG meetings
· Prepare monthly/quarterly and annual reports to the ART program Manager on all calls and feedback provided to the clients.
· Participate in the update or review of treatment guidelines by providing feedback to the program on the frequently asked questions.
· Participate in capacity building and mentorship activities at county level
· Participate in periodic technical support and M&E field visits on matters pertaining to the call center.
· Use data accrued from the services the NHCSC to improve services provided, case management and training /mentorship.
Requirements:
· Bachelor’s degree or Diploma in clinical medicine from a reputable institution Certificate in HIV related training
· Minimum 3 years of work experience in HIV settings in clinical management of PLHIV
· Have experience in customer care or public relations
· Experience as a mentor or trainer in HIV care and treatment is an added advantage

Please submit a CV to email address: MGIC_Recruitment@mgic.umaryland.edu indicating the position being applied for on the subject line of the email by noon 30th June 2017.University of Maryland is an equal opportunity/Affirmative Action employer and does not discriminate in its selection and employment practices. We regret that only short listed candidates will be contacted

Apply via :

MGIC_Recruitment@mgic.umaryland.edu