Main Purpose of Role
Operation Director represents as a single point of contact for the entire Managed services delivery end to end.
Main Responsibility Areas
 
Organizational Leadership & Development
Contractual Service Delivery
Business Development & Support
3rd Party Management
Profit & Loss
Key Tasks
 
 
Responsible for project and service related customer satisfaction;
Customize and implement Managed services delivery strategy in the CBT according to the SBU and CT strategy / business plans.
Responsible for the contract execution performance (KPIs, cost, timelines, revenue recognition )
Consolidates all the Managed services delivery business
Validating any new business case proposed by the CBT/CT.
Ensure unified operational processes implementation as per NSN ops model.
Owning customer relationship management in the area of Network operations, delivery and performance
Ensures the compliance of projects with the quality guidelines and requirements of the CT
cost budgeting for Managed services
SPOC – Follow-up mobility escalation with opco Operation team
Piloting new product trials & special projects (3G)
Regular reviews of cross functional tam in opco
Development of Processes and carry out Process improvement
Delivery of Engineering and Operational services to customer in line with contractual scope, KPIs and SLAs which may vary time to time. Appendix;KPI
Ensure customer’s network performance is maintained/improved in line with contract.
Cost budget approval and control; Cost efficiency improvement, achieve or better projected costs and gross margin
Customer liaison and governance to ensure satisfaction
Third party management, liaison and governance to ensure compliance and good working relationships
Responsible for sustainable continuous improvement in operational efficiency and productivity in line with a defined service improvement plan
Responsible for ensuring appropriate processes and procedures are in place to deliver the service at the contracted levels
Responsible for 3rd party/subcontractor management, service performance and SLAs
Responsible for operational contract management between NSN and customer
Responsible for executing appropriate internal and external governance
Responsible for implementing OLAs between project organization and other interdependent NSN entities
Responsible for delivery of operational & cost management reporting
Support pre sales for achieving the targets where ever required.
Support the sales lifecycle, defining, discussing and agreeing scope of work; owning the operational solution proposed to the customer, including costs estimates to be included in business case
Actively participate in customer negotiations and contract development
Service provider responsible for defining interfaces and information flows between NSN, customer, 3rd parties
Service provider responsible for set up of IT & operational tools environment to deliver defined service Transformation (where applicable)
Key Competencies
 
 
Managed Services Operational / Business Management
Leadership
People Management
Process Management
Customer Service
Business Awareness
Innovation
Key Interfaces
 
 
Airtel Network Director, Managing Director
Project Director (NSN) , Care Manager , NPO Manager – NSN Airtel Delivery org
Bharti CBT / CT .
Procurement .
Project / CT F&C
MS services suppliers & Subcontractors
Key Performance Measures
 
 
Customer satisfaction
Contractual KPI’s / SLA’s .
Profitability
Employee churn
Position Requirements
flexibility to travel
Contact Ravi Reddy ravi.reddy@nsn.com
Job
fNokia NW Operations & Maintenance
Primary Location
Middle East & Africa-Kenya-Kenya-Nairobi

Apply via :

aluperf.taleo.net