Job description
This role will report directly to the Head of IT Applications. This role will be responsible for determining and documenting business requirements and working with design & implementation staff to design & implement solutions. The incumbent will be individually accountable for achieving results through other managers and their teams over periods of 3 months to 1 year.
The key objectives for this position are: –
1. Establishment of business needs and expectations
Responsible for establishing IT linkages to the general insurance business and key business stakeholders
Translating the business requirements into appropriate ICT service levels and support process framework
Establishing a process to proactively identify emerging business needs and ICT implications e.g. through Business – to – ICT focus groups
Liaising with users of systems to identify changes that are necessary for the systems to continue supporting the business strategy.
Providing robust analysis and critique to the identified changes before documenting them into formal systems requirement specifications that can be used to design, develop (acquire) and implement an appropriate solution that will address the intended business need while factoring seamless integration with existing solutions for the overall fit.
Development of solutions to address the business needs
Configure and or develop business requirements into technology solutions that meet business requirements
Ensures clear communication of required changes and solutions proposed to stakeholders.
Apply best practices and standards in solution design and project executions for consistent delivery of quality solutions within the defined scope, budget and time.
Training users and other team members on new information system solutions.
Ensures that solutions developed are properly tested by developing comprehensive test plans.
2. Management of ICT support in the specific area of assignment
On-going monitoring of ICT support activities and programs
Reporting performance against expectations and addressing the gap with service delivery management
Evaluating the business training needs and developing appropriate training programs
Provide ICT consultation for the business
Establish and drive ICT initiatives in each business to unlock technology value for the business
Champion ICT mediated/driven change management programs
3. Drive business unit innovation programs
Work with the projects and innovation manager to identify innovation opportunities for the business
Develop a deep business understanding and connect this understanding with the technology needs and capacity
Identify, communicate and monitor IT investment, cost and value to the business
Qualifications
Bachelor’s degree in Computer Science, Information Technology or equivalent
Certification in and or all MS Sharepoint, Power BI, Dynamics CRM/ AX
Technical and functional knowledge of E-Oxegen Application will be a distinct advantage
Minimum of 3 years’ experience in business analysis
Understanding of the Insurance Business – specifically Health Insurance will be a key advantage
Strong verbal and written communication skills
Skills and competencies
Graduate in information systems or related discipline
At least 3 years’ experience in business systems support and business partner management
Specific Certification on any or all the following MS Sharepoint infrastructure, MS Power BI, MS Dynamics CRM/ AX
Understanding of Salesforce will be an added advantage
Deep understanding of business/systems analysis
Understands application programming, database and system design
Understands Internet, Intranet, Extranet and client/server architectures
Teamwork ability
Good communication skills
Analytical skills and out of the box thinking
Knowledge in emerging industry practices
Proactive in seeking solutions to problems and identifying opportunities
Wide understanding of the insurance business processes
Self-driven individual with the discipline to deliver within agreed guidelines

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