Job Description
Responsibilities
Direct all operational aspects of the branch including client relations and customer service, technical services, sales functions and administration ensuring a smooth running of the business
Prepare and manage budget for the branch in line with the overall strategy
Assess market conditions and identify current and prospective sales opportunities and develop business growth forecasts, financial objectives and business plans to meet goals and metrics
Network to improve the presence and reputation of the branch and company in the region.
Share knowledge with other branches on effective practices, competitive intelligence, business opportunities and needs unique within the region.
Address customer and employee satisfaction issues promptly in adherence to high ethical standards and regulations/applicable laws of the land
Effectively manage service providers in the branch to ensure that the branch is provided with optimal services and value for money
Provide training, coaching and development of staff to foster employee motivation and ensure a positive environment in which employees thrive
Manage disciplinary issues in line with the provisions of the Employment Act and company policy and ensure fairness and transparency
Requirements
Bachelor’s degree in business administration or related course
Eight (8) years in an operational role in the service industry operations with a minimum of 3 years’ in a managerial position; experience from the security sector will be an added advantage
Strong leadership skills with hands-on capability and management style and experience in leading administration staff and unionised staff
Tech savvy with good IT skills
Self-motivated, enthusiastic, results oriented with excellent interpersonal, communication and social skills.
Have impeccable business negotiation skills.
Business acumen, strategic thinker with ability to make sound decisions for the business
Have good numeracy, problem analysis and reporting skills
High moral standing with impeccable integrity
Ability to grow, support and develop talent within the Branch

Apply via :

jobs.adeptsystems.co.ke