Responsibilities for the After Sales Manager Job
Manage the staff & functions of the aftersales department: call centre, warranty repair network, and field activities
Create the systems, procedures, and attitude to bring Burn’s After Sales Service to be one of the best in Kenya
Be the person responsible for the tailend of Burn’s customer journey, from 1st purchase to repurchase
Be the key manager, analyst, technical expert, and problem solver for Burn’s call centre
Manage and continuously improve & expand Burn’s network of repair centres around Kenya
Coordinate with Sales & Marketing to deploy mobile service clinics to key areas
Be the conduit between After Sales and other departments at Burn, ensuring that staff understand After Sales and that After Sales understands other departments
Requirements forthe After Sales Manager Job
Previous experience in customer care
Experience or training in analytics
A proven doer and problem solver
Degree in relevant field

Send your application to recruitment.kenya@burnmfg.com Salary: Ksh 100,000 monthly gross Start date; November 1st 2017

Apply via :

recruitment.kenya@burnmfg.com