Jobs Kenya

Application Deadline: Application Deadline Sep 24, 2021

  • Untitled post 115957

    Job Description
    Reporting to the Policy Advisor – Women’s Economic Empowerment within the ESARO office and working closely with the WEE Analyst/Team Lead at the Kenya Country Office, the National consultant is responsible for implementing the programme “Engendering Fiscal Stimulus Packages and Recovery Efforts” which includes coordinating relationships with national partners and stakeholders, monitoring and reporting, and managing the finances. He/she will work under the overall guidance and support of the Regional Programme Coordinator, Gender and Economics in the Regional Office.
    Duties and Responsibilities
    Objectives of the assignment:

    Conduct a gender-responsive assessment of the fiscal and economic stimulus package adopted in response to COVID-19 in Kenya;
    Coordinate the advocacy campaign through engagement with decision-makers, CSO, academia and social media work on the gender-responsive implementation of COVID-19 fiscal stimulus and social protection packages;
    Coordinate the establishment of a reference team that will provide technical backstopping and oversight.

    Management of Kenya based Project:

    Act as a focal point for the program “Engendering Fiscal Stimulus Packages and Recovery Efforts Adopted in response to the COVID-19 Health and Economic crises” in Kenya;
    In collaboration with Regional Program Coordinator and other national focal points, contribute to the development of a workplan to operationalize the project;
    Lead the implementation of work plan activities in Kenya; 
    Monitor the project progress in Kenya according to the work plan and draft Kenya focused inputs to regional monitoring and donor reports;
    Coordinate the exchange of information and provide inputs to the development of knowledge products internally and externally of the programme;
    Design and implement country advocacy strategy to influence agenda of key national institutions to engender fiscal stimulus packages;
    Establish a reference group of eminent professionals that will provide technical backstopping to the process.

    Technical assistance and advice on engendering fiscal stimulus packages:

    Apply and implement the applied policy guidance tool developed by UN Women to undertake an assessment of fiscal stimulus packages implemented at the country level from a gender perspective;
    To provide ongoing technical assistance and support to Government counterparts in Kenya in implementing those strategies including, conducting gender analysis of fiscal stimulus packages, organizing events to discuss and disseminate results and recommendations, support different stakeholders in the implementation of policy dialogues and advocacy strategies to promote recommendations to engender fiscal stimulus packages, and other technical support and advice as needed;
    To design, under the oversight of the regional, strategies to integrate gender in Kenya national fiscal stimulus package and recovery policies;
    To foster partnership and ongoing liaison with women-owned businesses in Kenya and facilitate dialogue and consultations between women-owned businesses and government counterparts;
    Provide technical assistance and support to Government counterparts in the process of piloting, implementing and adapting existing Gender responsive budgeting initiatives to integrate gender priorities in post-COVID19 recovery strategies.

    Capacity Building Initiatives for partners and other stakeholders:
    Support the Regional Programme Coordinator in adapting existing tools and developing new ones to support Governments in analysing gender impact of stimulus packages and integrating gender priorities in economic recovery plans in Kenya;
    Facilitate tailored capacity-building sessions for leaders of women’s networks to facilitate their advocacy and monitoring interventions aimed at enhancing gender-responsiveness of stimulus packages;
    Design and deliver, in collaboration with the Programme Coordinator, capacity building activities for UN Women’s Kenya CO staff, Government and other key national stakeholders to enhance capacity to engender economic policies;
    Support the Regional Programme Coordinator in the delivery of one regional capacity building event for UN Women staff and Government counterparts on key economic reforms to integrate women’s needs in post-COVID19 recovery in 2021.
    Deliverables:

    Inception report detailing work plan and proposed approach to implementation of the project;
    Monthly monitoring reports on different project activities and results;
    Deliverables linked to specific project activities including national advocacy strategies, implementation of the policy guidance tool, concept notes, power point presentations, training modules, and other as necessary to support development of capacity building and policy dialogue activities;
    Delivery of training and capacity building activities;
    Final project report.

    Competencies
    Core Values:

    Respect for Diversity;
    Integrity;
    Professionalism.

    Core Competencies:

    Awareness and Sensitivity Regarding Gender Issues;
    Accountability;
    Creative Problem Solving;
    Effective Communication;
    Inclusive Collaboration;
    Stakeholder Engagement;
    Leading by Example.

    Functional Competencies:

    Good understanding of national context including the development plans; social protection mechanism and the gender equality situation;
    Strong analytical skills on gender and economic policy and women’s economic empowerment;
    Strong communications skills in spoken and written English;
    Strong drafting skills and ability to produce a variety of knowledge products for different audiences and purposes;
    Ability to produce impactful communications materials and knowledge products;
    Strong commitment to knowledge-sharing within a multicultural environment;
    Ability to design and deliver training and other capacity building strategies in the area of gender and economics to a variety of audiences;
    Basic project management skill.

    Required Skills and Experience
    Education

    Master’s degree or equivalent in development economics, feminist economics or any other relevant field of economics or public policy.

    Experience

    At least 5 years of experience and record of accomplishment promoting economic policy reform in the area of development economics, gender and economics, poverty reduction, social protection or women’s economic empowerment policies in the context of Kenya;
    Proven experience with economic policy analysis and mastery of quantitative and qualitative analysis and methods;
    Experience working in other countries in East and Southern Africa is an asset;
    Experience working in the UN System is an asset.

    Language requirements

    Fluency in English;
    Knowledge of Kiswahili is an asset.

    Apply via :

    jobs.undp.org

  • Protection Monitors

    Protection Monitors

    Reports to: Protection Officer
    Liaises with: Legal Protection Program Manager
    Duration: 1 year contract with possibility of renewal subject to availability of funds and performancecy and inclusion.
    HIAS seeks to recruit Protection Monitors who will assist in provision of social interventions and assistance to the most at risk and vulnerable refugees.
    Main Duties & Responsibilities:

    Identify and document human rights violations, refer cases to the appropriate authorities, and provide regular follow-up on each case
    Participate in community awareness and dissemination of information to members of the community
    Assist in the implementation of appropriate intervention for refugees at risk through activities such as emergency shelter placement etc.
    Assist in the referral for appropriate intervention for vulnerable refugees in the community
    Assist in the provision of direct assistance to refugees in the community
    Assist with the translation for refugees in the community during activities as may be required.
    Assist in the mobilization of community members for community forums and sensitization campaigns in the communities
    Provide weekly and monthly reports and data highlighting individual performance, progress against targets and client needs· Provide training to beneficiary groups in: Refugee Rights & protection, legal documentation and other protection related issues as determined by the Program Supervisor
    Attend regular staff meetings, trainings and other meetings as required and ensure regular personal development and supervision

    Skills & Competencies

    Basic literacy and numeracy skills.
    Should be well integrated to the dynamics and needs of persons with specific needs (refugee community) within their areas.
    Good working knowledge of the community needs and gaps
    Ability to work with members of the community with little or no supervision
    Computer literacy
    Strong communication and interpersonal skills
    Strong counselling skills
    Strong training skills in community development and working with PSNs will be an added advantage.

    Experience
    No less than three months’ work experience, preferably with an NGO. Experience in the field of refugee protection and assistance is a distinct advantage.
    Language
    Proficiency in English or Kiswahili. Proficiency in English is MANDATORY and will be an added advantage.

    Please send a cover letter and resume to recruitment.kenya@hias.org indicating the Vacancy Number HRTK/PM/09/2021 on the subject line. Closing Date: 24th September 2021Applications not bearing this subject label will not be consideredImportant: Only shortlisted candidates will be contacted.HRTK is an equal opportunity employer, does not charge candidates for recruitment and dissociates itself from any entity defrauding candidates.

    Apply via :

    recruitment.kenya@hias.org

  • SRHR Peer Monitors

    SRHR Peer Monitors

    Reports to: Gender and GBV Officer
    Liaises with: Economic Inclusion Program Manager
    Duration: 8 Months Contract
    HIAS Kenya seeks to recruit 20 Sexual and Reproductive Health Rights (SRHR) Monitors to contribute towards meeting the goal of “Adolescent Sexual and Reproductive Health and Rights (ASRHR)” Programme. The programme goal is increased awareness of and access to SRHR services for at least 1000 refugees in Nairobi County.
    Main Duties and Responsibilities:

    Assist in the mobilization of community members for support groups, community forums and sensitization campaigns in the communities.
    Support in collection of accurate data and dissemination of information in various project forums as guided by the project team
    Participate in relevant training relating to SRHR project as guided by project team
    Actively contribute to a wider network of SRHR peers and existing SRHR advocacy forums to share expertise, knowledge, experience, and resources within Nairobi County.

    Qualifications
     

    Diploma in Community Development or
    O – Level education certificate

    Skills & Competencies
     

    Demonstrated experience on working with gender issues and/or SRHR.
    Good knowledge of the sexual and reproductive health rights.
    Basic literacy and numeracy skills.
    Should be well integrated to the dynamics and needs of refugee youth within their areas.
    Excellent interpersonal skills, including the ability to build relationships and networks.
    Good working knowledge of the community needs and gaps.
    Ability to work with members of the community with little or no supervision.
    Computer literacy.
    Strong communication and interpersonal skills.
    Strong training skills in community development and working with refugees.
    Data collection and knowledge management skills will be an added advantage.

    Experience
    No less than three months’ work experience, preferably with an NGO. Experience in the field of refugee protection and assistance is a distinct advantage.
    Language
    Proficiency in English or Kiswahili and either, Luganda, Kinyamulenge, French and Kinyarwanda or any other major language spoken within the refugee community.
    Proficiency in English is MANDATORY

    Please send a cover letter and resume to recruitment.kenya@hias.org indicating Vacancy Notice No HRTK/SRHR-M/09/21 on the subject line. Applications not bearing this subject label will not be consideredImportant: Only shortlisted candidates will be contacted. The incumbents should not have any other contract with another organization.Closing date: 24th September 2021 by 5.00pm.Applications not bearing this subject label will not be consideredImportant: Only shortlisted candidates will be contacted.HRTK is an equal opportunity employer, does not charge candidates for recruitment and dissociates itself from any entity defrauding candidates.

    Apply via :

    recruitment.kenya@hias.org

  • GBV Project Officer

    GBV Project Officer

    Reporting to: Gender and GBV Program Manager
    Job Grade: 6
    Duration: 1-year Contract with possibility of renewal subject to availability of funding and performance
    The GBV Officer will be expected to implement designed strategies on prevention and response to Gender Based Violence amongst refugees in Kenya. HIAS uses a survivor-centered, community-based approach. Our programs consider the voices and needs of survivors and prioritize their leadership in program design and implementation. HIAS works with communities’ natural systems in order to optimize support for survivors, building partnerships to promote and protect the rights of survivors, women, girls, and sexual and gender minorities. The officer will be responsible for contributing to the timely and quality implementation of GBV related activities and GBV case management for the urban refugee community. Additionally, the officer will be expected to also focus on reducing risk and mitigating consequences of GBV as a result of COVID-19 by strengthening community safety, response and awareness.
    Main Duties & Responsibilities

    Support HIAS Kenya institutional strengthening activities through coordination of trainings for HIAS Staff and partners in response to Ending Violence Against Refugee Women and Girls (EVAWG).
    Conduct community dialogues on safety and wellbeing of GBV survivors and those at risk of GBV within the refugee community.
    Conduct timely follow up on referrals and action plans, and support services provided to GBV survivors, ensuring that the survivors receive appropriate and timely assistance.
    Enhance knowledge, skills and capacities of staff and partners in GBV to identify the most vulnerable women and girls in the refugee community including sexual and gender minorities in the community.
    Support Community Outreach Workers in identification and referral of GBV Cases for psychosocial support and any other interventions related to refugee assistance.
    Capacity building of community members to implement GBV response services and deepen their understanding of the root causes of violence against women and girls.
    Engage in advocacy initiatives with partner agencies working with urban refugees in prevention of VAW/G
    Develop monthly budget request, track projects’ project progress and endure timely activity implementation according to work plan and the projects’ budget.
    Closely work with case workers, community outreach workers to ensure that regular assessment of needs of refuge women and girls are met in responding and preventing GBV
    Conduct link and learn forums through online platform like webinar and zoom targeting beneficiaries of the project, refugee led CBOs and other stakeholders.
    Conduct interviews with refugee women and girls to understand the prevalence of existing and emerging issues affecting them during COVID-19.
    Ensure safety and capacity of staff responding to GBV incidences within the community through provision of Safety information, /PPE kits, masks, gloves and sanitizers to prevent exposure to COVID-19.**
    Manage and coordinate multi-purpose cash assistance identified vulnerable refugee women and girls.
    Identify new strategies in responding to VAW/G among the urban refugees during the COVID-19 pandemic period.
    Implement a safe remote reporting mechanism, which allows women and girls to report GBV incidences through WhatsApp messaging allowing access to critical support without risking personal safety.
    Closely work with case workers, community outreach workers to ensure that regular assessment of needs of refuge women and girls are met in responding and preventing GBV
    Conduct link and learn forums through online platform like webinar and zoom targeting beneficiaries of the project, refugee led CBOs and other stakeholders.
    Conduct timely follow up on referrals and action plans, and support services provided to GBV survivors, ensuring that the survivors receive appropriate the assistance.
    Support qualitative assessments through Focus Groups Discussions (FGD) to better understand the risks of GBV and map out service support structures for GBV survivors.
    Engage with the refugee community representatives to understand needs and gaps in Gender-based Violence programming.
    Implementation of adolescent and youth friendly activities SRHR geared towards increasing awareness of and access to SRHR services for refugees and the host community.
    Contribute to the development of project proposals, concept notes and sector publications.
    Any other role as may be assigned.

    Required Qualifications

    Applicants should have either a bachelor’s degree in Gender Studies, Community Development, Development Studies, Social Science and/or other related fields of study.

    Desirable Experiences

    Minimum of 3 years’ previous job experience related to GBV response.
    Demonstrated experience in working directly with refugees who are survivors of GBV.
    MUST have an in-depth technical expertise on Gender Based Violence related issues, response and prevention and a demonstrated understanding of a survivor-centered approach.
    MUST have experience with operationalizing GBV principles, knowledge of international humanitarian standards for GBV prevention and response.
    Experience working with Gender Based Violence Information Management System (GBVIMS) preferred.
    Training in gender equality and/or SRHR.

    Required Skills and Competences

    Proficiency in English and Swahili
    Computer literacy a must with strong knowledge of Access, Excel and Word
    Ability to work in a team, maintain respect for diversity, uphold integrity, respect and accountability
    Self-starter with an ability to work with minimal supervision, in a culturally diverse team
    Excellent Analytical, Communication and Report writing skills
    Strong interpersonal skills and demonstrated ability to establish effective working relations with local staff, beneficiaries and other stakeholders
    Ability to maintain one’s composure while under pressure
    Knowledge of Accountability to affected populations

    The applications (CV and Cover letter) should be submitted through the link below quoting the Position Title: GBV Project Officer Kindly indicate your expected salary.Closing Date: 24th September2021Important: Only shortlisted candidates will be contacted.HRTK is an equal opportunity employer, does not charge candidates for recruitment and dissociates itself from any entity defrauding candidates.

    Apply via :

    hias.hrmdirect.com

  • M & E Assistant

    M & E Assistant

    Grade: 5
    Reporting to: M&E Officer
    Duration: 1 Year Contract with possibility of renewal subject to availability of funding and performance
    Introduction
    HIAS Kenya seeks a national-level, M&E Assistant to provide technical support to the Country M&E Officer to maintain and refine MEAL (Monitoring, Evaluation, Accountability and Learning) systems at HIAS Kenya. The M&E Assistant will maintain and refine systems to monitor and evaluate the effectiveness, strategic alignment, cost and overall impact of HIAS’ refugee assistance programs in Kenya as well as generate knowledge for learning and entrench accountability mechanisms in the organization processes. S/he coordinates closely with the Country M&E Officer to ensure that HIAS Kenya is aligned to organization-wide monitoring and evaluation policies, systems, and tools for evidence generation in the region.
    Main Duties and Responsibilities:

    Support the continued improvement of key MEAL standards, processes, and systems/tools and establishing and maintaining strong monitoring systems.
    Support the M&E Officer in program design and development of objectives and indicators.
    Support the M&E Officer in drafting and maintain up-to-date M&E plans, frameworks and M&E sections of project work plans/operating plans.
    Support the M&E Officer in assessment and evaluation activities, including TOR development, evaluator recruitment, and in-country oversight of external evaluation timelines and deliverables.
    Support the M& E officer in maintaining awareness of best practices and policies for M&E and assist in training program staff on these practices as needed.
    Support in tracking, analyzing, and regularly reporting on program indicators, progress against targets, program successes, and lessons learnt.
    In coordination with the Country M&E Officer, assist the project team in the reporting function of the internal CMS as well as ensuring data quality in the system by conducting data checks to ensure data quality related to analysis and research.
    Serve as accountability to affected populations (AAP) assistant lead within country office.
    Support in establishing and maintaining beneficiary feedback mechanisms; supporting accountable response to all beneficiary feedback and ensuring that the feedback mechanisms are inclusive, accessible, and appropriate for the beneficiary population.
    In coordination with Country M&E Officer, train program and country office staff on best practices for AAP.
    Support setting up a system for collecting and sharing lessons learnt within and across projects and site offices as well as documentation of lessons learned, ensuring that they are included in all new project development and annual planning processes.
    Assist in ensuring that meetings on lessons learnt are conducted at the end of projects (appropriate to length, scale, and complexity) to highlight cross-project components aimed at replicating good practices and strengthening synergies between projects or program

    Qualifications and Requirements:

    Undergraduate degree in Monitoring and Evaluation or Project Management, Statistics, Demographics or any other relevant field.
    A minimum of 1-2 years of work experience and experience in M&E preferred.

    Skills and Competencies:

    English fluency required (oral and written).
    Background in humanitarian or refugee issues desired.
    Ability to manage, track and report on program data; proficiency with Excel in tracking and analyzing data.
    Experience in use of data management systems, statistical software, and/or data visualization platforms preferred.
    Strong writing and communication skills, including familiarity with writing funder reports, SOPs, and other program management documents.
    Ability to work independently in a fast-paced environment and meet strict deadlines.
    Excellent critical thinking skills; ability to multi-task.
    Knowledge of Accountability to Affected Populations (AAP)

    The applications (CV and Cover letter) should be submitted through the link aboveClosing Date: 24th September 2021Important: Only shortlisted candidates will be contacted.HRTK is an equal opportunity employer, does not charge candidates for recruitment and dissociates itself from any entity defrauding candidates.

    Apply via :

    hias.hrmdirect.com

  • Senior Grants Officer Information Technology Officers Procurement Officer

    Job Description
    Reporting to the Senior Grants and Contracts Manager; The Senior Grants & Contracts Officer, will be responsible for administering and monitoring subrecipients to ensure full compliance with donor rules and regulations, involved in developing grant agreements.
    Duties & Responsibilities

    Conduct the pre-award review assessments of new implementation agencies and other new partners to identify areas of improvement, develop capacity and track progress against capacity improvement indicators.
    Ensure compliance with donor requirements in the implementation of grants and sub-award SOPs and supporting documents, templates, and systems.
    Review partners monthly financial progress reports and provide feedback in timely manner. This includes review of financial supporting documents and invoices from partner and provide accurate documents for process of payment to finance.
    Frequently conduct financial monitoring: desk and onsite reviews and share any concerns with partner representative, her/his supervisor, and CIHEB-Kenya leadership.
    Assist in preparation and amendment of subaward agreement and modification for in timely manner.
    Serve as a knowledge resource to staff and sub-recipients on all aspects of Sub-award management, use of contractual mechanisms and donor requirements.
    Responsible for documentation and updating sub-award files; both physical and electronically.
    Prepare and maintain the appropriate sub-award tracking reports as well as summary information sheet on all sub-recipients. Monitor/identify potential issues with spending patterns, give guidance and report on periodic spending for sub-recipients in compliance with donor requirements.
    Responsible to make necessary reallocation of costs (shift of budget) to process close out of grants and contracts or extend current contracts.
    Assist with partnership close-outs, including ensuring that all requirements of the subagreement have been met to facilitate the final sign off by CIHEB-Kenya Senior Management.

    Education, Experience & Certifications

    A Bachelor’s degree in Business Administration, Accounting, Finance, Economics, or relevant field; advanced degree preferred.
    Professional accounting certification CPA(K).
    At least five (5) years of demonstrated professional experience in non-profit organizations with specific experience in managing grants, subrecipients, and compliance with donor regulations.
    Must be knowledgeable about financial management principles, grants management policies and procedures, and accounting rules and regulations.
    Experience in supervising grants management processes and providing technical support to program staff is needed.

    Knowledge, Skills and Abilities

    Excellent verbal and interpersonal skills.
    Extensive knowledge of USG rules and regulations.
    Ability to give attention to detail.
    Ability to plan, organize, prioritize activities and to work under pressure.
    Ability to work under minimum supervision.
    Need to be honest, dependable, discrete, disciplined, with integrity, energetic.

    go to method of application »

    Kindly send your application that includes a cover letter and an updated CV including names of three professional referees to CIHEBKENYA_Recruitment@cihebkenya.org on or before 24th September 2021. Applicants are advised to include the position title, e.g. “PROCUREMENT OFFICER” on the subject line also indicating preferred location.

    Apply via :

    CIHEBKENYA_Recruitment@cihebkenya.org

  • Communications Officer

    Communications Officer

    Reports to: Country Director
    Liaises with: Head of Programs
    Grade: 5
    Duration: 1 year with possibility of renewal subject to availability of funding and performance
    Introduction
    HIAS seeks to recruit a Communication Officer who will handle communication at the Country level, respond to communications from partners, develop content and update the HIAS Kenya social media accounts. The Communication Officer will also track campaign analytics and maintain digital media archives.
    Main Duties and Responsibilities:

    Develop, write, and edit HIAS Kenya public and communications materials, including press releases, statements, fact-checking, Q&As guidance notes, briefing notes, fact sheets, newsletters, blog posts and social media content.
    Promote communication and publicity materials of HIAS Kenya through appropriate media channels.
    Track analytics and create reports detailing successes and failures of communication campaigns
    Ensure that all communication and marketing materials align with HIAS brand identity and donor standards
    Work with Communication and Program team members to conceptualize and implement communication strategies, campaigns and other initiatives.
    Provide technical guidance to HIAS Kenya program staff in developing Information Education and Communication (IEC) material
    Respond to media inquiries, handle interview requests and perform media outreach.
    Develop escalation protocols for managing communication crisis, should they arise.
    Perform market research and analyze the HIAS Kenya’s audience and its needs.
    Create and maintain a robust relationship with the media to promote the organization image.
    Develop and maintain a database of journalists, reporters, media and other related organizations.
    Coordinate promotional events and news conferences, press releases and exhibitions.
    Monitor and respond to feedback from the media and the public about HIAS on traditional and digital channels.
    Ensure that digital marketing content aligns with HIAS brand identity and purpose and adheres to official brand guidelines.
    Participates in ongoing development of HIAS Kenya’s communications strategy and training of staff in communications best practices.
    Contributes to HIAS Kenya’s internal communications, including drafting talking points, reports and others
    Maintain up to date of matters and issues pertaining to the country under the area of expertise to provide advice and updates to the country office.
    Collaborating with Country director, Business development officer and program managers to send funders newsletters, and to promote on-site tours.
    Coordinate with the HIAS HQ Communications department to share relevant content, ensure message alignment, participate in HIAS global campaigns, and maximize social media impact.
    Maintain up to date of HIAS communications policies and guidelines.
    Performs other tasks as assigned.

    Qualification and Experience

    Bachelor’s degree in communication or journalism or other relevant field.
    1-2 years of prior experience creating digital content and managing communications campaigns, working in media or marketing, experience in the humanitarian sector is preferable.

    Skills and Competence

    Strong communication skills both oral and written as well as analytical skills
    Ability to work well independently and with a team
    Understand the best practices of main social media channels including Facebook, Twitter Instagram, LinkedIn and other digital platforms.
    Ability to compose engaging and accurate media content
    Superior time management skills and the ability to juggle multiple projects simultaneously
    Excellent computer skills (MS Word, Excel and PowerPoint essential).
    Knowledge of photo and video editing and design software is an asset
    Understanding of communications, external relations, and advocacy best practices
    Avid reader with a keen eye on laws, Policies and issues affecting Persons of Concern at the National and Global level
    Knowledge of Accountability to Affected Populations

    The applications should be submitted through the link https://www.hias.org/who/career-and internship-opportunities quoting the Position Title: Communications OfficerClosing Date: 24th September 2021Important: Only shortlisted candidates will be contacted.HRTK is an equal opportunity employer, does not charge candidates for recruitment and dissociates itself from any entity defrauding candidates.

    Apply via :

    www.hias.org

  • Customer Experience Officer-Medical

    Customer Experience Officer-Medical

    Job Description
    The role holder will be responsible for answering calls in a professional and informative manner and CRM case logging as necessary. Provide timely and appropriate responses to clients and/or assign tickets to the right person or department.
    Job Responsibilities 

    Handling customer queries, complaints, instructions received through call and email communication 
    Interact with clients, intermediaries, and service providers to ensure that the care is given within policy guidelines;
    Set the appropriate parameters for admission cases i.e. claim reserve, initial authorized cost, cover benefits  and duration;
    Respond to queries from clients, intermediaries, and service providers through answering telephone calls, interviewing clients, and verifying information. Liaise with underwriters on the scope of cover for the various schemes benefits ;
    Ensure that medical scheme members are attended to round the clock;
    Prepare periodic care reports for management on medical matters/ issues;
    Perform any other duties as may be assigned from time to time;
    Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures with a QA score target 95%;
    Ensure clients outpatient approvals are issued via email as per SLA;
    Facilitate admissions and discharges appropriately;
    Maintains communication equipment by logging in interactions through CRM for traceability / visibility;
    Maintain and monitor telephone budget allocation to ensure lines are diverting to E1 lines

     Qualifications and Experience

    Diploma in Nursing or related medical field
    3 – 5 years in a similar role 
    Knowledge of insurance regulatory requirements
    Knowledge of Britam products and services

    Apply via :

    britam.taleo.net

  • Electrician

    Electrician

    Job Summary:
    Reporting to Production Manager, the job holder will be responsible for repair, maintenance and ensuring safety of the electrical machinery and equipment in the factory.
    Main Duties and Responsibilities include:

    Identifying and repairing breakdowns, faults and malfunctions of all equipment
    Testing and inspecting electrical systems
    Maintain records of maintenance and repair work; prepare reports, documentation, and correspondence.
    Certifying the compliance of electrical installations
    Install, maintain or repair electrical wiring, equipment, and fixtures.
    Construct and fabricate parts, using hand tools and specifications.
    Perform a variety of other maintenance tasks, such as electrical preventative maintenance, tag out/lock-out, disconnecting and removing motors, and responding to emergencies.
    Troubleshooting, installation and repair of electrical equipment, feeders, branch circuits, motors, VFDs, PLCs, SCADA systems, RTUs, relays, control system and lighting.
    Perform business management duties such as maintaining records and files, preparing reports and ordering supplies and equipment.
    Any other duty assigned from time to time.     

    Qualifications, Experience and Skills:

    Diploma in Electrical / Electronic Engineering or any other related field
    At least 2 years’ experience in a manufacturing company
    Experience from packaging industry is an added advantage
    Attention to detail
    Good knowledge of industrial equipment
    Good time-management skills
    Great interpersonal and communication skills

    Interested and qualified candidates should forward their CV to: humanresource@techpak.biz using the position as subject of email.

    Apply via :

    humanresource@techpak.biz

  • Production Supervisor

    Production Supervisor

    Industry: Manufacturing
    The successful candidate will be responsible for the shift in terms of management of staff, management of production and quality targets and to ensure the smooth running of the production processes. He / She will further ensure that all staff within the Production Department comply with the company’s Health and Safety procedures.
    Qualifications

    BSc / BEng / BTech or Advanced / Higher Diploma in an Engineering option.
    Minimum Three (3) years proven working experience as Production Supervisor.
    Should have computer skills and be proficient in use of Microsoft Office.
    Experience in plastics manufacturing will be an added advantage
    Key skills; Extruder mc in-depth knowledge with mc settings, troubleshooting capabilities, manpower planning, production plan implementation and training skills.

    Qualified Candidates are encouraged to apply by forwarding their copy of detailed curriculum vitae, current remuneration, current position, expected salary and a day time telephone contact. to humanresource@techpak.biz by Friday, 24th September, 2021.

    Apply via :

    humanresource@techpak.biz