Application Deadline: Application Deadline Sep 14, 2021

Electrician

We are looking for an Electrical Technician to undertake a variety of tasks relating to setting up and maintaining electrical infrastructure.
DUTIES

Install, maintain and repair electrical control, wiring, and lighting systems.
Read technical diagrams and blueprints.
Perform general electrical maintenance.
Install and inspect circuit breakers and other electrical components.
Troubleshoot electrical issues.
Repair and replace equipment, electrical wiring, or fixtures.
Connect electrical systems to power lines.
Prepare and assemble conduits and connect wiring.
Prevent breakdown of systems by routinely inspecting and replacing old wiring and insulated cables, cleaning circuits etc.
Perform effective troubleshooting to identify hazards or malfunctions and repair or substitute damaged units.

REQUIREMENTS

Diploma in relevant vocational training or successfully completed apprenticeship as an electrician
1-2 years’ experience as an electrical technician
Experience in industrial and/or commercial electrical systems
Demonstrable ability to use electrical and hand tools (e.g. wire strippers, voltmeter etc.)
Ability to read electrical drawings and blueprints
Thorough knowledge of safety procedures and legal regulations and guidelines
Excellent critical thinking and problem-solving ability
Proficient in the use of test meters and other diagnostic equipment.

Qualified candidates should send their updated curriculum vitae and testimonials to beepzcareers@abextracts.com by close of business 14th September, 2021. Only shortlisted candidates will be contacted.

Interested and qualified candidates should forward their CV to: beepzcareers@abextracts.com using the position as subject of email.

Apply via :

beepzcareers@abextracts.com

October 28, 2024
Biomedical Engineer

Matibabu Foundation seeks to recruit and deploy a Bio-Medical Engineer, and we therefore invite a qualified, talented and highly motivated candidate to fill the Bio-medical Engineer position.
Responsibilitiesof the Gould Family Foundation Biomedical Equipment Technician (BMET)/Biomedical Apprentice

Identify general “gaps” in medical equipment or user training at MFK clinic and hospital and provide necessary support to bridge these gaps;
Train clinicians and medical equipment users on the proper use of biomedical equipment through equipment operation demonstrations and videos; design quick start user guides (to be placed on all equipment);
Receive and inspect new MFK equipment, prepare installation inventory, reports, ensure equipment received meet the specifications as per LPO or delivery note and upload to MFK database.
Plan and support the Supervisor during installation of equipment;
Provide monthly plans for all MFK facility visits, yearly maintenance schedules for equipment, spares budget and activity reports to supervisor for review and guidance;
Make periodic rounds of assigned clinical areas to assess operation of medical devices and systems. Note trends and work with supervisor to develop and implement solutions to address recurring problems;
Troubleshoot and repair all medical equipment and provide first line troubleshooting.
Communicate with users (doctors, nurses, surgeons etc.), health facility and management regarding status of equipment and repairs. Coordinate onsite visits for the supervisor or Biomedical Engineer. Receive calls for repair and address issues in time.
Recommend vetted companies for servicing and complex repair of medical equipment;
Document all work performed including equipment inspections, corrective and preventive maintenance and special requests as required. Maintaining all documentation in a file in an accurate and timely manner. Utilize MFK service, inspection and inventory forms for documentation.
Complete monthly BMET M&E tools like equipment utilization to track performance and use of critical equipment. Report issues affecting equipment usage to management e.g. underutilization of equipment because of lack of reagents, poor/lack of infrastructure, management purchase and budgeting procedures etc.
Develop preferred suppliers for medical equipment spares and consumables:
Schedule and follow up on service visits from contracted service engineers and or manufacturers/ distributors;
Ensure all equipment have service stickers with details of service personnel. Ensure that servicing and PMs are done on time.
Identify and recommend medical equipment that is obsolete, has an extensive repair history, no longer has service support from the manufacturer or has identified safety problems.
Upgrade equipment software as per MFK BME recommendations.

Skills

Ability to utilize basic electrical and mechanical tools for testing and repair;
Can communicate effectively; prefer someone who can speak and write in French, English and native language;
Organized; can properly plan and implement activities.
Ability to train staff in proper utilization of biomedical equipment;
Must have competence in repair of mechanical, electro-mechanical, electronic, and/or computer medical technology to sufficiently diagnose and repair medical devices and systems
Can utilize a computer to document reports.
Must be willing to learn how to operate, test and repair a variety of medical equipment

Experience and Qualifications

At least one-year experience required maintaining key equipment in hospitals like patient monitoring devices, oxygen concentrators, sterilizers and autoclaves, radiant warmers, incubators, height and weight scales, knowledgeable in electrical wiring, repair of computers/ TVs etc.
Candidate with Diploma in biomedical equipment technology and any other form of education in this field is desirable or;
A candidate with more than one-year experience working on medical equipment in a hospital with education background in electrical or mechanical fields;
A candidate with no educational background in electrical or mechanical fields with 3 years’ minimum experience working on a variety of medical equipment in a hospital is required.

Interested candidates should submit their applications, enclosing a detailed CV, copies of academic testimonials and names of three referees and day time telephone contacts, to: –
The Administration Officer, Matibabu Foundation,
P.O. Box 230 – 40607, Ukwala, Kenya.OR E-mail to admin@matibabucollege.org so as to reach us not later than 14th September, 2021.NB: Only successful and shortlisted candidates will be contacted.Matibabu Foundation is an equal opportunity Employer.

Apply via :

admin@matibabucollege.org

October 28, 2024
Helpdesk Support Team Leader – Employee Benefits Assistant Accountant – Treasury Senior Claims & Benefits Officer Manager, Medical Outcomes & Care Management

Job Ref. No. JLIL005
We currently have an exciting career opportunity for Helpdesk Support. The position holder will report to the Helpdesk
Administrator and will be based at Head Office, Nairobi.
Role Purpose

The job holder will be primarily in charge of managing the helpdesk and providing 2nd level IT support, while managing 1st level support personnel.

Main Responsibilities

Ensure that staff queries are resolved as soon as possible and within agreed SLA times.
Coordinate with various other IT resources (Application and Infrastructure) to ensure that any IT PC/LAN/WAN issues
are resolved as soon as possible.
Manage vendor’s deliveries & invoices appropriately.
Conduct preventative maintenance on Jubilee owned IT assets on a regular basis to guard against early/frequent
breakdowns.
Provide support for meeting /conference rooms by ensuring IT equipment works properly and are well positioned.
Close support calls within agreed time frames and accurate inventory is maintained.
Providing first line support to customers & escalating customer calls to second line technical support.
Channel IT communications for changes & critical updates to the business & users.
Any other tasks as assigned by the Helpdesk Administrator in accordance with the workings of the IT department.

Key Competencies

Excellent Communication Skills
Ability to work under pressure
Commitment to timelines
High level of detail
Team Spirit

Qualifications

Diploma in a related field.
Bachelor’s degree in a related field will be an added advantage.
Microsoft Certified Systems Engineer Qualification.

Relevant Experience
Minimum of 2 years relevant experience in networking, hardware, and system software.

go to method of application »

If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 14th September 2021.Only shortlisted candidates will be contacted.

Apply via :

Recruitment@jubileekenya.com

October 28, 2024
M-Pesa Africa – Smartphone Architect

DESCRIPTION
We are pleased to announce the subject career opportunity within Technology (M-Pesa Africa) reporting to the Senior Manager-Architecture.
Role Description
The Solutions Architect is responsible for producing detailed application architecture and detailed application designs covering the functional and non-functional requirements for the M-Pesa Smartphone Application.
The Solutions Architect will work closely with the Enterprise Architect, Business Analysts, and Group Technology stakeholders to ensure that the platform meets the needs of the business within the boundaries of the architectural roadmap and strategy.
Key Role Responsibilities
Applications Requirements and Design

To be the subject matter expert in Smartphone development and available technologies including front-end native development on Android, Android Go, KaiOS, and IOS, backend development in microservices, and API connectivity with existing supporting systems. To turn business requirements into application requirements and designs.
Responsible for non-functional requirements (NFR) definition and design components across Smartphone platform stack and where necessary the definition of applicable NFR’s, including performance, resilience, operational monitoring, and disaster recovery.
Applications design specifications for end-user application designs, integration services, and API designs, messaging design and security configuration, core application and business logic, database, and reporting.
Detail and maintain application component definitions of the Smartphone Application.
Ensure component mapping is updated in alignment with roadmap and platform changes.
Work closely with Vodafone Group to understand pre-approved, secure design patterns to ensure that designs adhere to security policies and benefit from technology integration already developed

Application Lifecycle Management

Supporting the Mobile Payments Enterprise Architect, continuously look for opportunities to enhance platform lifecycle processes from requirements through to delivery.
Support definition of architectural policies for requirements, design, development, test and deploy phases.
Assess industry-standard applications development methodologies and tailor/adapt to the needs of the Smartphone programme.
Support strategy definition of load and performance testing, working with business & operational stakeholders to articulate the impact of testing on the quality of service.
Proactively look to automate processes within the development lifecycle, including build automation and test automation.
Support definition of tooling strategy to support the development lifecycle and work with analysts, designers, and developers to ensure that maximum benefit is obtained from the tools.

Technology Strategy & Direction

Utilizing technology experience, assist the Mobile Payments Enterprise Architect in defining and communicating the Smartphone technology roadmap. This includes:
Analyzing industry technology trends and innovations identify technology (software and infrastructure) opportunities for inclusion into the roadmap.
Assess products and approaches to support the architectural evolution of the Smartphone App.
Work with business stakeholders to highlight business implications and enablers of technology roadmap on future procedures and business processes. Work with Group and Operating Company lead technologists to ensure that roadmap aligns with overall organization technology strategy.
Proactively look for future technology solutions to reduce the Total Cost of platform ownership whilst maintaining and enhancing platform resilience, monitoring, and performance.

QUALIFICATIONS
Apply if you have:

Science, Technology, Engineering or Mathematics (STEM) degree.
Proven experience in designing smartphone application architectures.
5+ years hands-on experience in Software development, under Agile process.
Practical experience with a range of development and application technology platforms, like Java, SQL, XML technologies
Experience in API development and integration covering various design approaches like HTTP, SOAP, REST.
Experience in CI/CD processes and technologies, like Jenkins, Git, Docker, Packer
Experience in the use of UML notation in capturing and documenting designs
Strong business and customer focus
Ability to work within a demanding environment, being a key contributor to a fast-moving product
Ability to work reactively and proactively
Demonstrable numerical, analytical, and verbal skills, well-developed written and verbal communication skills in English

We are happy if you have:

Experience of working within a multi-national team and serving customers from multiple countries would be of benefit.
Experience of working in an agile environment will be beneficial

What you can expect from us:

We believe in a fair and robust interview process
We have a robust flexible total reward scheme
Dedicated support and mentoring/coaching
Opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential.

Note to Applicants
As part of our recruitment process, we will request the below documentation which will be required as soft copies at a later stage of the process.

An updated CV with a confirmation of three referees- 2 must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field. If the referees are within the same organization that you are working with, you will need to confirm to us that it’s okay to contact them in writing (via email). This also includes all references within the Human Resources department.
Scanned copy of certificate of good conduct from the CID (Less than 1-year-old) – Applicable to Kenyans Only
Scanned copy of certificate from Credit Reference Bureau (CRB) – Applicable to Kenyans Only
Scanned copy of University Certificate
Scanned copy of your National ID / Passport-Legal Form of Identification

Apply via :

safaricom.taleo.net

October 28, 2024
Program Manager (Garissa)

We are seeking to fill the Position of Program Manager to be based in Garissa.
Working Here
We value our employees and we believe our organization offers friendly working environment and a balanced work culture that inspires self-growth and professional excellence where individuals are inspired to live and driven by our core values:

Teamwork
Integrity
Community engagements
Quality
Innovation

Where we work
Driven by our mission of Empowering communities to achieve better health our current team is spread across Kenya.
POSITION SUMMARY:
The Program Manager will be responsible for providing leadership, technical oversight, and strategic direction for Type 1 diabetes management agenda. The candidate will provide leadership to multidisciplinary teams to develop, implement and evaluate strategic management plans using participatory community methods, in order to improve performance standards and organizational effectiveness. They will be responsible for working closely with the project technical team and service providers to ensure that the quality of care is sustained across the program as defined by the MOH quality standards.
ESSENTIAL JOB RESPONSIBILITIES.

The candidate will establish and foster partnerships with the county department of Health and NCD stakeholders to advance Type 1 diabetes management agenda.
Coordination of all project activities, monitoring and evaluation, project reporting, and dissemination of reports as necessary.
Lead in documentation and dissemination of best practices and innovations deduced from project implementation, research and learning.
Ensure proper budgeting, timely budget tracking and check compliance to financial management policies and donor requirements throughout project period.
Support establishment of Type 1 diabetes peer support groups to foster household & community management of the condition.
Provide technical support in the contextualization, dissemination and utilization of Type 1 diabetes MOH tools in the county.
Promote timely linkage to care, initiation on treatment, retention and active follow up to
achieve glycaemic control.
Carry out regular support supervision to all assigned facilities in all health areas including family planning, TB/HIV case management, NCDS and prepare monthly progress reports.
Support in the development of project work plans, track project progress, and prepare reports on deliverables. Support the project manager in Planning, implement, monitor and evaluate project activities
Actively participate in data management in liaison with facility health workers, monitoring and evaluation officer, data clerks and community health volunteers (CHVs) in ensuring screening and treatment registers and patient forms are correctly filled hence high-quality data generated for program utilization.
Contribute to the strengthening of the health management systems from the community to county level through improved data collection, its management and reporting
Through advocacy, promote policy shift for community systems that support children living with diabetes.
Participate in the development of information, education and communication (IEC) materials for the project and the organization, in liaison with other relevant partners.

KNOWLEDGE AND EXPERIENCE:

Excellent technical skills e.g., community health strategies or social mobilization.
Sensitivity of cultural differences and understanding of the political and ethical issues surrounding NCDs.
Ability to work with others and maintain compatibility among project staff, subcontractors, consultants, and recipients of assistance.
Ability to work with minimum supervision, team player with drive and initiative.
Ability to travel regionally and nationally as needed.
Registered Clinical Officer (BSc Clinical Medicine as an added advantage) with 5-7 years relevant experience in NCDs.
Must be registered with the relevant professional body.
Trainer of Trainers Type 1 diabetes management
Experience in the management of children with diabetes.
Experience continuous quality control implementation.
High-level county engagements.
Excellent written and oral communication and interpersonal skills.
Experience in working with multi-cultural communities is an added advantage.
Excellent computer skills in MS Office Suite.
Knowledge of the local context – preferred.

Gold Star Kenya has a competitive compensation package and is an equal opportunity employer. Interested candidates are encouraged to apply via email to:gskenya-hr@goldstarkenya.orgPlease quote the Job Title provided on the subject line while sending your application & CV in one folder (pdf format) including salary requirements and availability to be received by 14th September 2021.
Kindly note that only shortlisted persons will be contacted.

Apply via :

gskenya-hr@goldstarkenya.org

October 28, 2024
Community Liaison Strategist (Garissa)

We are seeking to fill the Position of Community Liaison Officer to be based in Garissa.
Working Here
We value our employees and we believe our organization offers friendly working environment and a balanced work culture that inspires self-growth and professional excellence where individuals are inspired to live and driven by our core values:

Teamwork
Integrity
Community engagements
Quality
Innovation

Where we work
Driven by our mission of Empowering communities to achieve better health our current team is spread across Kenya.
POSITION SUMMARY:
The Community liaison strategist will be responsible for working closely with the project technical team and service providers to;

Improve access to Type 1 diabetes care through infrastructure improvement, referral system, community mapping, capacity building of healthcare workers and household visits.
Increase demand for Type 1 diabetes management amongst children through activation community health networks, capacity building of community health volunteers, community engagement through opinion leaders, incentivize and monitoring of community health volunteers.
Advocate for improved Type 1 diabetes management amongst children through establishment and participation of stakeholder forum/technical working group,identification and engaging in key Type 1 diabetes management amongst children health policy issues.

To ensure improved efficiency in operations and achievement of results, use technology as an enabler.

ESSENTIAL JOB RESPONSIBILITIES.

The focal person for on community level interventions at sub-county level ensuring improving knowledge and quality of existing health services as well as improving promotive, preventive health services at community.
Conduct social mobilization of community structures and population to effectively participate in the health promotion programs engaging community Catalysts, religious leaders and community own resource persons.
Provide continuous mentorship to community structures and leadership on health, development and related issues especially issues pertaining to Type 1 diabetes management amongst children.
Oversee effective networking and collaboration within and beyond communities for learning and leveraging on health and developments.
Ensure that community units achieve quality data through community base health management information system tools.
Facilitate community level data use initiative i.e., Dialogue days, Health Action Days and integrated Health Outreaches. Works with CHEWs to oversee both technical and structural capacity building processes of the community units.
Support strengthening of Type 1 diabetes management amongst children services delivery at health facilities including Mapping and referral from lower-level facilities and communities and also training of the CHEWs and the CHVs.
Work with CHS focal persons to schedule targeted demand creation services through mobilization and support supervision at the Household level.
Works with the SCHMT especially the public health officer and Deputy County Commissaries in respective sub-counties to engage the community through the NGAO Structure to improve health in areas without community units through Chiefs, village
elders and the Nyumba kumi Structure to accelerate mapping of Type 1 diabetes children and linking them to health services.
Represents the project at professional meetings and conferences.
Performs other related duties as assigned by supervisor.

KNOWLEDGE AND EXPERIENCE:

Diploma in social science or public health (Bachelors degree added advantage) with 5 years’ relevant experience in Community Health Strategies and NCD management.
Excellent written and oral communication and interpersonal skills.
Experience in working with multi-cultural communities is an added advantage.
Excellent computer skills in MS Office Suite.
Working knowledge on the Garissa context.
Excellent technical skills e.g., social mobilization.
Sensitivity of cultural differences and understanding of the political and ethical issues surrounding NCDs management.
Ability to work with others and maintain compatibility among project staff, subcontractors, consultants and recipients of assistance.
Ability to work with minimum supervision, team player with drive and initiative.
Ability to travel regionally and nationally as needed.

Gold Star Kenya has a competitive compensation package and is an equal opportunity employer. Interested candidates are encouraged to apply via email to: gskenya-hr@goldstarkenya.org. Please quote the Job Title provided on the subject line while sending your application & CV in one folder (pdf format) including salary requirements and availability to be received by 14th September 2021.
Kindly note that only shortlisted persons will be contacted.

Apply via :

gskenya-hr@goldstarkenya.org

October 28, 2024
Property Associate

Our Client, a residential development Company seeks to recruit a Property Associate who will be responsible for administrative and financial reporting/accounting duties for the property.
Key Responsibilities:

Prepare quotations for repairs, in consultation with the caretaker. Supervise and provide direction to fundis as appropriate, in consultation with the caretaker and others.
Recommend expenditures to the Accountant and Owners and Residents Chairperson.
Supervise Staff:
Supervised staff to include caretaker(s), gardener(s) and cleaner(s) and guards, and others as requested by management
Maintain schedules, responsibilities, task lists, and Standard Operating Procedures for each staff member as appropriate, incorporating input from management.
Maintain each staff person’s performance. Meet at least weekly with each staff member to review their activities.
Make recommendations to management for disciplinary action for any staff member as necessary.
Respond promptly to complaints and requests from residents and owners. Take action on these within the scope of the authority and responsibilities of the position, and confer as necessary with the Owners and Residents Chairperson and others for further action.
Ensure Management fulfils all its legal responsibilities regarding Safety and Health as set out in the relevant country and national laws.
Report bi-weekly on the performance of their duties to the Owners and Residents Chairperson.

Qualifications:

Bachelor’s degree in Real Estate, Construction Management, or any other related field.
3 – 5 years prior general, administrative, or financial business experience
Prior property management, general real estate, and/or accounting experience a plus
Excellent communication skills both written and verbal, customer service and team oriented, self-motivated, and mature.
Ability to work with minimal supervision, high degree of innovation, independence and problem-solving skills
Strong computer skills, experience with Microsoft Office particularly Word and Excel

Interested and qualified candidates should forward their CV to: jobs1@hcsafrica.com using the position as subject of email.

Apply via :

jobs1@hcsafrica.com

October 28, 2024
Motion Graphics Designer

Job Brief

We are a creative agency currently hiring a Motion Graphics Designer who will work closely with the marketing team, video producers and other key stakeholders to brainstorm and create high quality video content that reflect branding priorities.
We’re looking for a person who will be responsible for creating and using video and animated 2 and 3-dimensional motion assets to elevate brand narratives across a variety of mediums and channels.
As a Motion Graphics Designer, you do more than bringing graphics to life. You shall use your strong creative background to create powerful stories that capture an audience and leaves them wanting more. In addition, you have these skills and experiences:

Strong technical skills and proficient with the Adobe Suite specifically Illustrator, Photoshop, Indesign and After Effects and other 2D animation & motion graphics software etc.
The ability to partner with other creative team members and key stakeholders to create content used across a variety of platforms (web, mobile, video, and more)
Able to work in a fast-paced environment and have strong project management skills
Meet with clients, internal and external, to understand needs and share ideas
Be a great communicator, receive and interpret feedback, and meet tight deadlines
Respond to user feedback, data/analytics, and client feedback to improve the creative work in future iterations
Strong communication, conceptual thinking and design skills

· Minimum hours turnaround time on ALL projects.
Outcomes Ratings & Reviews
Can you deliver well thought out, powerful & original work in line with the client’s objectives? Can you produce professional motion content in a creative and efficient way?

Send us your CV or Portfolio/showreel of workEmail: hr@gml.co.keDEADLINE: 14th September, 2021

Apply via :

hr@gml.co.ke

October 28, 2024
Community Liaison Strategist

POSITION SUMMARY:
The Community liaison strategist will be responsible for working closely with the project technical team and service providers to;
Improve access to Type 1 diabetes care through infrastructure improvement, referral system, community mapping, capacity building of healthcare workers and household visits.
Increase demand for Type 1 diabetes management amongst children through activation community health networks, capacity building of community health volunteers, community engagement through opinion leaders, incentivize and monitoring of community health volunteers.
Advocate for improved Type 1 diabetes management amongst children through establishment and participation of stakeholder forum/technical working group, identification and engaging in key Type 1 diabetes management amongst children health policy issues.
To ensure improved efficiency in operations and achievement of results, use technology as an enabler.
ESSENTIAL JOB RESPONSIBILITIES.

The focal person for on community level interventions at sub-county level ensuring improving knowledge and quality of existing health services as well as improving promotive, preventive health services at community.
Conduct social mobilization of community structures and population to effectively participate in the health promotion programs engaging community Catalysts, religious leaders and community own resource persons.
Provide continuous mentorship to community structures and leadership on health, development and related issues especially issues pertaining to Type 1 diabetes management amongst children.
Oversee effective networking and collaboration within and beyond communities for learning and leveraging on health and developments.
Ensure that community units achieve quality data through community base health management information system tools.
Facilitate community level data use initiative i.e., Dialogue days, Health Action Days and integrated Health Outreaches. Works with CHEWs to oversee both technical and structural capacity building processes of the community units.
Support strengthening of Type 1 diabetes management amongst children services delivery at health facilities including Mapping and referral from lower-level facilities and communities and also training of the CHEWs and the CHVs.
Work with CHS focal persons to schedule targeted demand creation services through
mobilization and support supervision at the Household level.
Works with the SCHMT especially the public health officer and Deputy County Commissaries in respective sub-counties to engage the community through the NGAO Structure to improve health in areas without community units through Chiefs, village elders and the Nyumba kumi Structure to accelerate mapping of Type 1 diabetes children and linking them to health services.
Represents the project at professional meetings and conferences.
Performs other related duties as assigned by supervisor.

KNOWLEDGE AND EXPERIENCE:

Diploma in social science or public health (Bachelors degree added advantage) with 5 years’ relevant experience in Community Health Strategies and NCD management.
Excellent written and oral communication and interpersonal skills.
Experience in working with multi-cultural communities is an added advantage.
Excellent computer skills in MS Office Suite.
Working knowledge on the Garissa context.
Excellent technical skills e.g., social mobilization.
Sensitivity of cultural differences and understanding of the political and ethical issues surrounding NCDs management.
Ability to work with others and maintain compatibility among project staff, sub-contractors, consultants and recipients of assistance.
Ability to work with minimum supervision, team player with drive and initiative.
Ability to travel regionally and nationally as needed.

6 months fixed contract

Gold Star Kenya has a competitive compensation package and is an equal opportunity employer. Interested candidates are encouraged to apply via email to: gskenya-hr@goldstarkenya.org. Please quote the Job Title provided on the subject line while sending your application & CV in one folder (pdf format) including salary requirements and availability to be received by 14th September 2021.Kindly note that only shortlisted persons will be contacted.

Apply via :

gskenya-hr@goldstarkenya.org

October 28, 2024
Continual Service Improvement Specialist Senior Manager Audit & Risk Governance Oracle Database Administrator Senior Relationship Manager Ancillary Divisions

The Position:
Technology Service Delivery is responsible for managing the delivery, performance, supply chain of IT services and enterprise applications to provide the required level of service, system performance and functionality required to meet business objectives and customer (internal/external) expectations.
The Continual Service Improvement Specialist will be part of a team whose efforts are directed to ensure that prioritization of improvement initiatives is aligned with desired impact to revenue generation, cost containment and customer satisfaction.
The optimal outcome of a successful Continual Service Improvement program will be:

Gradual, but sustained reduction of incidents in the technology division, therefore reducing technology related revenue and cost impact to the bank.
Increasing levels of adherence to SLAs between business and technology divisions, therefore leading to a reduction in risk to the bank and greater productivity across business lines and ancillary functions of the bank.
Reduced friction to customers of the bank when utilizing KCB’s technology, leading to overall reduction in Customer Effort Score (CES).

Key Responsibilities:

Expert participation in the Continual Service Improvement program for KCB Technology Division, including facilitation of the required reporting against an evolving set of KPI’s to ensure optimal utilization of efforts and resources.
Expert participation in the Problem Management Process for KCB Technology, leading to a sustainable resolution of recurring high impact incidents.
Analysis of all major incidents and breaches of SLAs in respect of impact to the bank across revenue, cost and risk dimensions for the purpose of prioritization of improvement plans, both tactical and strategic.
Analysis of Apdex scores and top user complaints from CX for critical customer facing technology in respect of impact to the bank across dimensions of CES and predicted customer churn for the purpose of prioritization of improvement plans, both tactical and strategic.
Analysis of operational procedures within Development (DevOps), Transition Management, Infrastructure and Service Operations in respect of contribution to incident frequency and impact for the purpose of identifying improvement opportunities.
Expert contribution into the creation of capabilities to measure progress against KPI’s to demonstrate the effectiveness of the Continual Service Improvement function.
Active participation in the Continual Service Improvement plan, consisting of both strategic and tactical initiatives to ensure projected KPI targets are met.

The Person:
For the above position, the successful applicant should have the following:

Bachelor’s degree in Information Technology or related field from a recognized university.
Professional qualifications in ITIL.
4 years’ experience in ITIL Problem Management or Continual Service Improvement.
2 years in Incident Management and Root Cause Analysis.
Exceptional interpersonal skills, including teamwork, facilitation, and negotiation.

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 28, 2024