Jobs Kenya

Application Deadline: Application Deadline Oct 31, 2024

  • Chief Commercial Officer

    Chief Commercial Officer

    Key Responsibilities:

    Develop and implement the sales and commercial strategy to drive revenue growth and market expansion.
    Lead and optimize sales and marketing teams to achieve sales targets and enhance customer satisfaction.
    Identify new business opportunities and partnerships to expand our product offerings and customer base.
    Analyze market trends, customer needs, and competitive landscape to inform strategic decisions.
    Collaborate with product development teams to ensure alignment between market demand and product offerings.
    Foster a high-performance culture through effective leadership, mentoring, and team development.
    Establish and maintain relationships with key stakeholders, including customers, partners, and industry influencers.
    Monitor and report on commercial performance metrics to the executive team and recommend improvements.
    Managing and delivery of Top line revenues and Bottom-line Profitability as per overall business strategy and set objectives.

    Qualifications:

    Bachelor’s degree in business administration, Marketing, or a related field; an MBA is preferred.
    Minimum of 10 years of experience in sales, marketing, or business development, with at least 5 years in a senior leadership role within the ICT solutions and services industry.
    Proven track record of developing and executing successful commercial strategies.
    Strong understanding of the ICT landscape in Kenya and the broader African market.
    Exceptional leadership and team-building skills, with a focus on achieving results.
    Excellent communication and negotiation skills.
    Ability to analyze data, market trends, and customer feedback to make informed decisions.
    Proven experience in driving growth in sales driven organizations.

    Apply via :

    www.crystalrecruitment.co.ke

  • Senior Instructor/ Lecturer & Consultant Urology Surgeon – Surgery Department

    Senior Instructor/ Lecturer & Consultant Urology Surgeon – Surgery Department

    Introduction

    AKU- Department of Surgery is seeking a Senior Instructor/ Lecturer & Consultant Urology Surgeon to assist, coordinate and monitor educational programme of a high quality, contribute to scholarship and provide exemplary clinical service in line with the departmental practice plan.

    Responsibilities

    The Successful applicant will be committed to advancing best practice in their discipline and meet the quality and patient safety standards of an internationally accredited university hospital. Successful applicants, besides providing tertiary care clinical services, will develop their academic career in teaching and research. In education the focus will remain on undergraduate and post graduate medical education. The incumbent will be involved in:

    Assisting residents in their rotation and implementing and monitoring educational programmes while ensuring programme outcomes are attained.
    Assisting in the setting of examinations and ensuring formative assessments of the residents/interns are duly filled.
    Promoting and facilitating residents’ research, participating in scholarly activities including educational and clinical research and facilitating the publication of residents’ research work.
    Providing pre-determined clinical service, both in and out-patient.
    Establishing clinical services aligned to areas of interest and specialization and attending to emergency cases as and when required.
    Preparing a schedule of regular clinical teaching activity.

    Requirements

    Applicants must have a Master of Medicine in surgery or its equivalent, with sub-specialty training in Urology.
    S/he must be registered or eligible for registration with Kenya Medical Practitioners’ & Dentists Council as a specialist. 
    Should have a minimum academic position of Senior Instructor.
    Should possess excellent interpersonal and communication skills.
    Should have experience in leadership roles in medical education and clinical field.

    Send an application letter together with detailed Curriculum Vitae,  copies of academic certificates, license and registration and names of three referees, to the Manager, Talent Acquisition, Aga Khan University, via the email: hr.universityke@aku.edu Applications should be submitted latest by October 31, 2024

    Apply via :

    hr.universityke@aku.edu

  • Evaluation Specialist for Terminal Evaluation of the UNEP/GEF Project Conserving, Enhancing and Managing Carbon Stocks and Biodiversity in the Chernobyl Exclusion Zone Principal Evaluator for Terminal Evaluation of the UNEP/GEF Project Conserving, Enhancing and Managing Carbon Stocks and Biodiversity in the Chernobyl Exclusion Zone Evaluation Consultant for Terminal Evaluation of the UNEP Project “Strengthening the Environmental Management of the Oil and Gas Sector in Fragile and Developing Countries’’ (PIMS ID 1957) Evaluation Consultant for Terminal Evaluation of the UNEP/GEF Project Promoting Protected Areas Management through Integrated Marine and Coastal Ecosystems Protection in Coastal Area of Montenegro

    Evaluation Specialist for Terminal Evaluation of the UNEP/GEF Project Conserving, Enhancing and Managing Carbon Stocks and Biodiversity in the Chernobyl Exclusion Zone Principal Evaluator for Terminal Evaluation of the UNEP/GEF Project Conserving, Enhancing and Managing Carbon Stocks and Biodiversity in the Chernobyl Exclusion Zone Evaluation Consultant for Terminal Evaluation of the UNEP Project “Strengthening the Environmental Management of the Oil and Gas Sector in Fragile and Developing Countries’’ (PIMS ID 1957) Evaluation Consultant for Terminal Evaluation of the UNEP/GEF Project Promoting Protected Areas Management through Integrated Marine and Coastal Ecosystems Protection in Coastal Area of Montenegro

    SPECIFIC RESPONSIBILITIES

    The Evaluation Specialist will make substantive and high-quality contributions to the evaluation process and outputs. More specifically: Inception phase of the Evaluation, including:  preliminary desk review and introductory interviews with project staff;
    draft the reconstructed Theory of Change of the project;
    prepare the evaluation framework;
    develop the desk review and interview protocols;
    draft the survey protocols (if relevant);
    develop and present criteria for country and/or site selection for the evaluation mission;
    plan the evaluation schedule;
    prepare the Inception Report, incorporating comments until approved by the Evaluation Manager Data collection and analysis phase of the Evaluation, including: conduct further desk review and in-depth interviews with project implementing and executing agencies, project partners and project stakeholders;

    Qualifications/special skills

    A first level university degree in environmental sciences, international development or other relevant political or social sciences area is required and an advanced degree in the same areas is desirable.
    A minimum of 6 years of technical / evaluation experience is required, preferably including evaluating large, regional or global programmes and using a Theory of Change approach;
    A good/broad understanding of protected areas management is desired.
    Working knowledge of the UN system and specifically the work of UNEP is an added advantage.
    Previous working experience in Ukraine and in the Chernobyl Exclusion Zone (ChEZ) is desirable.

    Deadline : Oct 24, 2024

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Trade Finance Officer

    Trade Finance Officer

    Job Summary

    The Trade Finance Officer is responsible for identification of trade finance proposals, credit evaluation, risk management and mitigation, recommendation on structuring of appropriate facilities in adherence to institutional risk/return requirements; support the Portfolio Management Department with monitoring the performance of the portfolio and marketing the Bank’s conventional/structured trade finance products.

    Responsibilities

    The Trade Finance Officer performs the following duties:

    Structure suitable transactions/clients and identify suitable counterparties (collateral managers, trade finance insurers, etc.) and financing partners/agent banks in case of syndication/co-financing.
    Financial analysis and due diligence on all transactions to ensure quality control.
    Prepare and analyze credit proposals for trade finance facilities for funding by the Bank.
    Establish and maintain strategic relations with clients at senior management level of the Bank’s existing and prospective partners and stakeholders.
    Produce periodic technical and financial progress reports on trade finance facilities under their supervision.
    Support the Coverage teams where required to seek new business opportunities in the region to ensure a good pipeline of transactions is achieved.
    Undertake product development and marketing initiatives and develop client base using contacts, experience and relationships to pursue trade finance opportunities.
    Prepare board papers, ALCO reports, and partake as a member of committees or taskforce.

    Qualifications and Competencies

    A Master’s degree in Business Administration, Accounting, Banking, Finance, or Economics with relevant professional qualifications as added advantage.
    A minimum of 5-8 years of professional experience and proven track record in a Commercial/Development Banking or Financial institution environment with sound knowledge of Structure Trade and Commodity Finance Products.
    Robust knowledge of the regulatory environment in the Bank’s operating region as it relates to Structured Trade and Commodity Finance Products with excellent knowledge of professional and industry standards.
    Strong financial analysis and accounting skills.
    Results oriented individual with excellent written and communication skills with proven ability to rapidly produce quality reports and ability to work in a multicultural setting.
    Proven organizational, problem solving and decision-making skills with the ability to build partnerships, work in multinational teams, deliver results and management client relationships.
    Proficiency in the use of computer programs including MS Office applications.
    Fluency in English is a requirement. Knowledge of another official language of TDB Group’s member states (French or Portuguese) would be an added advantage.

    Apply via :

    career2.successfactors.eu

  • Senior Fundraising Relationship Manager – Regional

    Senior Fundraising Relationship Manager – Regional

    About the Opportunity

    This position plays a critical role in our growth and sustainability by overseeing our reporting and communications to key funder partners who support our mission. This role requires a strategic thinker to work closely with other members of the organisation – including senior leadership – as well as current and future funders, and other organisations in the community. Regular travel to Inkomoko’s countries of operation will be required. Inkomoko is unable to sponsor work visas for this position.

    Responsibilities

    Strategy and People Management

    Help chart the future direction of the Development team by shaping our 2030 strategy, driving towards its implementation, and building out our existing funder reporting function as Inkomoko scales and increases the number of funders we partner with
    Manage a growing team of program managers and report writers, with particular focus on building internal capacity around narrative reporting and financial analysis
    Build systems that streamline reporting and increasingly automate the management of our external relationships, such as through a CRM (eg Salesforce) and program management (eg Asana)

    Report Writing

    Own the preparation of funder narrative reports ranging from detailed biannual narratives, to short monthly updates and periodic PPT presentations
    Oversee the development of financial reports by working closely with our Finance team to prepare budget vs actuals analysis
    Maintain accurate and up to date program status and impact tracking to deliver relevant activity updates that can be used at short notice
    Regularly visit Inkomoko program sites across countries to stay abreast of key developments and gather interesting insights into the work being done 

    Relationship Management & Communications

    Organise deeply immersive and experiential learning visits for funders to build their fluency in Inkomoko’s work and strengthen our relationships with them
    Oversee the timely production of Inkomoko’s newsletters, annual report and other collateral materials, including an up-to-date website 
    Work with Comms to ensure social media content is relevant for our funder audiences
    Attend conferences and external stakeholder events/meetings to represent Inkomoko and advocate for the work we do

    Internal Coordination

    Work closely with program teams to help ensure program delivery happens in accordance with funder agreements in terms of timelines, deliverables, milestones, and budgets, and flag any delays or deviations from plans to senior leadership 
    Align openly and regularly on funder updates with internal teams so that everyone is clear on external progress reporting 
    Collaborate with the Monitoring & Evaluation team to plan for impact studies that reflect the metrics we are required to report on to our funders

    Minimum Qualifications

    Inkomoko has found that our happiest and most effective colleagues are proactive, resourceful, self-motivated, trustworthy, and accountable. They are go-getters with a can-do attitude, who support their teammates with sincerity. No task is too small and above all, they are humble and willing to give and receive feedback.

    For this role, the successful candidate will have these qualities in spades. Additional qualifications and skills must include:

    Excellent communicator in spoken and written English, additional languages preferred
    8+ yrs experience donor management and fundraising
    Experience in grant reporting, building teams, and developing reporting strategies
    Strong project management skills with a particular focus on budgeting and financial reporting 
    Experience planning and leading strategic initiatives
    Proven success in project coordination
    Deep experience with data and financial analysis
    Demonstrated experience and results in nonprofit fundraising and reporting
    Strong computer skills in MS-Office and G-Suite 

    What You’ll Get

    This role is a tremendous opportunity to work in a high-growth, mission-driven organisation. Our compensation includes both a great culture and a competitive market-based remuneration, including:

    Supportive and inclusive company culture, with a deep investment in your learning and growth, and a commitment to equity and diversity
    Opportunity to work with a talented, passionate, and committed team of professionals across the region
    Ability to make a significant social impact and contribute to economic growth
    Competitive salary, and potential KPI-based bonus
    Favourable policies like health insurance, staff savings program, parental leave, and sabbatical program

    Apply via :

    inkomoko-job-portal.web.app

  • Global Head – Community-based Fisheries Management Global Head – Food Security

    Global Head – Community-based Fisheries Management Global Head – Food Security

    Responsibilities

    Provide oversight and leadership for the development and delivery of technical support, guidance, training and mentoring to partners and Blue Ventures’ practitioners focused on community-based fisheries management of coastal tropical fisheries
    Leading a “training and tools” approach by creating training materials, user useful tools and freely available resources that build skills to enable partners to deliver participatory, community based fisheries management approaches
    Working closely with the Data Science team to embed digital fisheries data collection as a central tenet for successful community-based fisheries management with all our partners
    Developing facilitation guides to interpret and use fisheries data to assess the current status of a community’s fishery, identify priorities for management and the options available for management of those species, and evaluate changes occurring through time in the production and value of their fishery.
    Building connections among partners across different geographies, with a particular focus on ensuring information, lessons learned, and best practices are identified and proactively shared
    In close collaboration with the Technical Knowledge team, country teams and regional partners (e.g. NGOs, universities and government agencies), supporting partners to assess and fill their own capacity gaps by providing training programmes and technical guidance to improve their knowledge and practical skills and incorporate approaches and tools into their programming
    Ongoing development of Blue Ventures’ best practice principles for fisheries management and marine habitat conservation (through internal and external consultative processes) and ensuring training and tools are freely available and accessible to all
    Ensuring technical rigour on knowledge products, reports and other external documents relating to small-scale fisheries and conservation and ensuring adaptation and evolution of strategies and approaches where needed
    Championing the documentation and sharing of fisheries and conservation learning internally and externally, to elevate the importance of community-based management as a critical path to safeguard livelihoods and protect coastal ecosystems.
    Championing Blue Ventures’ mission at relevant events and identifying opportunities for partners and colleagues to do so as well
    Cultivating a dynamic and supportive network within the small-scale fisheries and marine conservation sector
    Contributing to Blue Ventures’ organisational development by representing fisheries work and progress with partners and donors

    Skills and experience

    Required

    A postgraduate-level qualification in fisheries science, marine ecology, conservation or a relevant related field
    Substantive of experience working in a field relating to community-based fisheries management
    Experience of supporting local communities and partner organisations on initiatives such as locally managed marine areas, co-management of small scale fisheries, participation of fishing communities in MPA design and designation or other related themes
    Excellent communication, analytical and technical writing skills as well as an ability to communicate technical information in a clear and concise manner for a general audience
    Knowledge of challenges faced by small-scale fishers, including women, and how these can be practically overcome through community-led participatory processes
    Experience of small-scale fisheries monitoring and ecological monitoring, ideally community-based, and gender-sensitive data analysis and research skills
    Experience providing teaching, coaching or mentoring in technical areas
    Willingness to travel and spend time in remote and challenging environments for work
    Experience working in Blue Ventures’ target regions, including knowledge of marine environmental issues and cultural context
    Fluent oral and written English and desirable to have one additional language spoken in Blue Ventures geographies: French, Malagasy, Swahili, Portuguese, Spanish or Bahasa Indonesia.

    We would also love to see

    Adaptability: The successful candidate should be adaptable and able to navigate through diverse and dynamic environments, being open to change, embracing new ideas, and adjusting based on feedback.
    Empathy: The Global Head should have the ability to understand and relate to the challenges and aspirations of local communities, fostering trust and constructive engagement.
    Collaborative Approach: The ideal candidate would demonstrate a collaborative leadership style. Working effectively with a multi-disciplinary, international team and building strong relationships with external partners and stakeholders.
    Visionary Leadership: The role demands a visionary leader who can champion Blue
    Ventures’ mission and values passionately. The ideal candidate should inspire and motivate the team and partners towards a shared vision of restoring ocean life, empowering communities, and driving positive change in fisheries management and marine conservation.

    You will be a great fit if

    You show a commitment to Blue Ventures’ mission and values, evidenced by a high level of personal and professional integrity, humility and humanity.
    You demonstrate a strong bias for action and comfort with the uncertain; you are motivated to move forward, make decisions, and finalise details quickly once information is available.
    You’ve shown a willingness and ability to challenge the status quo creatively and productively.
    You have an analytical mindset and orientation towards measurement, outcomes and continuous improvement and learning. You value in others, and in yourself, data-driven and consultative decision-making.
    You think critically and put a high value on offering and receiving constructive feedback and criticism.
    You’re a natural relationship builder and have a proven ability to work collaboratively with others in a complex organisation, demonstrating professional curiosity, team building and facilitation skills. You enjoy collaboration and have a genuine interest in learning from and developing others.
    You’re a people person who takes pride and pleasure in developing talent and creating safe, happy, productive and engaging workplace cultures and environments for staff at all levels and from varied backgrounds. You crave building teams, finding talent, nurturing relationships, and tackling challenging people-related issues.
    You are a passionate professional who combines strong leadership skills with patience and a humble approach.
    You’re able to engage people’s energies, hearts and minds in service of a mission.
    You use exemplary interpersonal skills to establish relationships of trust and influence
    You’re detail-oriented and compliance-minded; you enjoy dotting i’s and crossing t’s www.blueventures.org
    You demonstrate excellent organisational skills, an ability to marshall resources, and a desire to continually improve systems and processes.
    You show self-motivation, flexibility, and the ability to work and thrive in a fast-paced, energetic, entrepreneurial environment.
    You’re trustworthy in managing sensitive situations and information; you are discrete, professional, and possess excellent judgement
    You are comfortable with a playfully professional workplace culture.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Accident and Body Repair Manager

    Accident and Body Repair Manager

    Duties and Responsibilities

    Ensuring that all work is performed per the Brand Standards and Company Regulations.
    Maintaining relationships with insurance companies and adjusting to settle claims quickly and fairly.
    Reviewing estimates prepared by estimators to ensure that they are reasonable and within industry standards
    Managing the daily operations of the body shop, including hiring, training, and all other aspects in relation to the Job requirements.
    Providing efficient customer service to customers who have had accidents, helping them through the claims process, and explaining the repair process.
    Managing a team of technicians and other employees to ensure that they are performing their jobs efficiently and effectively.
    Ensuring that all vehicles are repaired within timeframes specified by insurers or by the Company.
    Ensuring that all repairs are done at reasonable costs, that quality control standards are met, and that customer satisfaction is maintained.
    Estimating costs of repairs to be sure that the price is fair for both the shop and the customer.
    Optimize equipment use by avoiding waste of consumables.
    Optimize task allocation.
    Ensure that waste is properly sorted.
    Ensure that equipment and zones for which he has responsibility are properly maintained.
    Draw up quotations and supervise the preparation of release slips for parts and supplies
    Ascertain Spare Parts availability and monitor release.
    Ensure that warranty procedures and loyalty-building products are properly managed.
    Act as an interface between management and the workshop in general, and between reception and mechanics/electricians in particular.
    Bring the team together periodically to optimize involvement in the results and enhance the quality of the work performed.
    Participate, with line managers, in the personnel-evaluation process to identify development potential and suggest appropriate training courses.
    Conduct all other duties as allocated by the After-sales Manager.

    Education and Experience:

    A Bachelor’s Degree in Engineering from a reputable institution is required.
    A Master’s Degree in Business Management would be beneficial.
    A thorough understanding of vehicle repair processes is necessary for a body shop manager.
    Business acumen is essential.
    7-10 years of experience in a similar position in the automotive industry, working with multiple brands is required.
    Specific technical expertise related to the business is necessary.
    Understanding commercial and customer requirements is essential.
    Good interpersonal, communication and IT skills are required.
    Innovation, strong organizational skills, and the ability to work with minimal supervision are necessary.

    Apply via :

    hr@urysia.co.ke

  • Branch Manager – Eastern Region Branch Manager – Coast Region Relationship Officer – Coast Region Relationship Manager – Coast Region Branch Manager- Western Region Branch Manager- Rift Valley Region Branch Manager – Nairobi Relationship Manager – Rift Valley Region Relationship Manager – Western Region Relationship Manager – Central Region Relationship Officer Nairobi Region Relationship Officer, Eastern Region Relationship Officer, Western Region Relationship Officer, Central Region

    Branch Manager – Eastern Region Branch Manager – Coast Region Relationship Officer – Coast Region Relationship Manager – Coast Region Branch Manager- Western Region Branch Manager- Rift Valley Region Branch Manager – Nairobi Relationship Manager – Rift Valley Region Relationship Manager – Western Region Relationship Manager – Central Region Relationship Officer Nairobi Region Relationship Officer, Eastern Region Relationship Officer, Western Region Relationship Officer, Central Region

    JOB PURPOSE

    The jobholder will Coordinate with the Head – Branches in implementing and carrying out bank policy and procedures with respect to overall operations of branch. The role is responsible for business development within the branch market to meet or exceed business development goals; development, coaching and discipline of staff to assure appropriate proper branch sales and customer service given the Bank’s branch staffing model; and adherence to policies and procedures.

    KEY RESPONSIBILITIES

    Branch strategic input and planning
    Business Growth & Development
    Marketing & Brand Management
    Relationship Management & Customer experience
    Branch Operations
    Leadership & People Management
    Risk & Compliance

    MAIN ACTIVITIES
    Branch Strategic input and planning:

    Contributes to the completion of the Sidian Bank Retail Operational plan by preparing and implementing a branch business plan that encompasses strategies for performance on branch growth objectives.
    Understand and provide clear direction to the branch based on market analysis of local area consumer trends and competitor offerings.
    Prepares the branch budget for approval and contributes to the overall control of expenditure by monitoring costs and reporting on performance against budget variations.
    Formulate and implement business strategic initiatives for the branch aimed at increasing new business and share of wallet from existing clients.
    Ensure Growth in NII (Net Interest Income) for branch by increasing fees and commissions, ensuring OPEX optimization to reduce operational costs and managing cost of cash holding at the branch level.

    Business Growth & Development:

    Full responsibility for all product lines and all sales and business development for entire branch business.
    Responsible for the growth of the Branch’s Business portfolio (Both Assets and Liabilities) ensuring income, quality and portfolio growth targets are achieved.
    Responsible for the Growth in client recruitment, increased transactional income, cross selling of products ,Customer relationship management as per set bank targets.
    Develop business opportunities and monitor business’s activities in line with the Bank’s long-term strategic and annual business plans and ensure that the Bank remains competitive and promptly reacts to changing market conditions and customer needs.
    Develop and implement a branch turnaround strategy to ensure that at least the branch is profitable.
    Develop a focused relationship management system, which increases the branch ability to increase the flow of business and generate deposits, lending and revenues from existing and new customers in line with the enterprise strategy.
    Enhance the appropriate controls and monitoring mechanisms for the development of a high-quality lending.
    Ensure full compliance with the Bank’s Credit Policy, Central Bank of Kenya guidelines and appropriate provisions of the Banking Act with respect to lending.
    Enhance relationship marketing and management – to establish, maintain, and enhance relationships with customers and other partners, at a profit, so that the both the customer and bank objectives are met achieved by a mutual exchange and fulfillment of the brand promise.
    Ensuring compliance to the Environmental Social Management (ESM) policy and procedure in day to day branch business.

    Marketing & Brand Management:

    Embed strategic marketing by focusing on how to develop competitive advantage into the changing marketplace and leveraging on the banks distinctive capabilities to drive value.
    In conjunction with Head of Branch Business and Products Managers, conduct product review and product development through constant feedback from the market
    Enhance creation by creating, communicating, delivering, and offering solutions that have value for customers, shareholders and partners.
    Build the Sidian Bank Brand to ensure that the bank is top of mind as an enterprise bank.
    Understand and provide clear direction to the branch based on market analysis of local area consumer trends and competitor offerings.
    Ensure that merchandising materials are displayed in accordance with guidelines.
    Brief staff on promotional and product launches; provide regular feedback on sales performance.
    Establish relationships with key clients or business influencers in the local area, including client entertainment within budget limits set by the business.
    Support product specialists and the sales team in marketing of initiatives and other products to local businesses.

    Relationship Management & Customer Experience:

    Key driver for not only customer satisfaction, but building a base of promoters by enhancing positive customer experience and advocacy to drive competitive advantage, leading to faster organic growth and lower cost.
    Create a differentiated customer experience design, tailored to target customer needs and optimize customer interactions with the brand, offerings, and touch points to consistently deliver and make continuous improvements to the design.
    Link sales and service and embed customer service culture as the bedrock to grow the balance sheet.
    Manage key branch relationships.
    Ensure wait time within permissible limits as per segmental service approach and Sidian brand standards.
    Achieve the set customer satisfaction score (CSAT), Customer Effort Score (CES), Customer Engagement Score and Net Promoter score (NPS).
    Ensuring no escalations at branch and complaint handling.
    Co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise business heads on improvements.
    Engagement with customers and supporting them in times of personal need aimed at developing a strong bond and loyalty.

    Branch Operations:

    Ensure the branch is opened and closed on time as per CBK requirement and any escalation where the same is not met.
    Ensures operations meet legislative and Sidian Bank policy requirements, including health and safety requirements, by monitoring systems, procedures and workflows, and implementing corrective action.
    Responsible for all security procedures within the branch including opening procedures, camera surveillance and maintenance, video monitoring, robbery and fire drill procedures.
    Ensures adequate cash levels to support operations.
    Ensures branch staff are adequately trained in KYC and AML and are adhering to the prudential guidelines.
    Adhere to standardized branch guidelines.
    Ensure availability of necessary infrastructure in branch.
    Closely monitor branch business performance and ensure accurate records of the same are maintained and forwarded to the Head of Branch Business and respective Business Heads.
    Ensure all branch staff follow the laid down branch opening procedure and other branch operations policies and procedures.
    Ensure adequate staffing at start of day and report any absence as it may have an impact on service delivery.

    Leadership & Management:

    With the support of the HR Business Partner, the Branch Manager has the ultimate responsibility for the Human Resource Management of the branch staff and consults with HR on clarity and interpretation of the HR policy.
    Set performance objectives and measures of success for direct reports, providing regular feedback from staff appraisal processes.
    Contributes to the development of staff by assisting with the interpretation and implementation of operational policies and procedures.Responsible for the presentation and service standards of retail staff to ensure a professional image is maintained with all clients.
    Responsible for assigning tasks to staff, scheduling and monitoring work and reviewing results for timeliness, accuracy and quality.
    Contributes to the flow of staff communications, by conducting regular staff meetings – morning huddles and weekly progress meetings.
    Encourages staff to participate in internal and external training and development opportunities as these arise and in accordance with individualized development plans.
    Responsible for the presentation and service standards of retail staff to ensure a professional image is maintained with all clients.
    Ensures adherence to dress code, code of conduct and HR policies and procedures and follows laid down grievance and disciplinary procedure to ensure a conducive work environment.
    Responsible for mentoring and coaching the retail team to enhance staff motivation, engagement and improve performance.
    Responsible  for the overall Risk and Compliance activities in the branch set up and therefore must ensure compliance in all areas by Branch Staff and  will be held accountable for lapses in the branch
    Closure of identified deficiencies from concluded audits, correction within stipulated timelines, and ensure no repeat findings.
    Manage performance /disciplinary issues/grievances for staff.
    Ensure there is proper succession planning by maintaining an effective leave program and an in-house training schedule for ease of relief due to leave or sickness.
    Ensure the set number of learning/training hours are achieved for self and direct reports, through E-learning and Internal training activities.

    DECISION MAKING AUTHORITY

    Empowered to make managerial decisions.
    Approval on lending discretion as per lending policy.
    Approval of new accounts opened in the branch.
    Approval on costs within set budgets e.g. taxi expenses, facilities maintenance, petty cash spend etc.
    Discretion on resource allocation within the branches under approved headcount for optimum productivity.
    Approval of staff leave.

    ACADEMIC BACKGROUND

    University degree or above in a relevant business discipline e.g. business administration or finance.
    Master degree will be an added advantage.

    WORK EXPERIENCE

    Minimum 8 years’ working experience in a Banking environment, with sound exposure to Branch Operations, Credit Management and Business development, 4 years should be at a management role.

    SKILLS & COMPETENCIES

    Sound knowledge of Retail Banking/SME products, services and processes together with exposure in retail banking branch operations or customer service delivery.
    Profound understanding of retail market, key competitors and offerings as well as our competitive edges to win quality customers.
    Thorough understanding of CBK regulatory framework and pertinent regulations impacting corporate customers.
    Strong leadership, marketing, sales and management skills.
    Highly effective communicator with excellent interpersonal and motivational skills.
    Solid performance management and motivational skills.
    Excellent relationship building and stakeholder management skills.
    Strong managerial, planning, analytical, decision-making, lateral thinking and project management skills.

    PROFESSIONAL CERTIFICATION

    Diploma in Banking – AKIB (added advantage)

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :