Jobs Kenya

Application Deadline: Application Deadline Oct 26, 2021

  • ICT Assistant

    ICT Assistant

    ICT Assistant: CHS/STP/ICT/01/2021
    Centre for Health Solutions – Kenya (CHS) is an indigenous, not-for-profit organisation that utilises local expertise and strategic partnerships to ensure the implementation of evidence-informed solutions and interventions to existing and emerging public health concerns. CHS is currently sourcing for a high calibre, self-motivated and dynamic individual to fill the position of ICT Assistant in Siaya: –
    Overall Job Function
    Reporting to the ICT Officer and working closely to ensure overall ICT Support for CHS offices and supported sites on all ICT functions, providing smooth, problem-free and well-documented systems to ensure achievement of CHS strategic goals.
    Key responsibilities

    Ensuring applications support, including hardware/Software Installations
    Receiving and logging requests for support from users and responding to the requests in a logical and prioritized manner.
    Assisting in resolving problems (e.g. poor performance) and faults (e.g. system failure) occurring in hardware and software operation.
    Ensuring all work is carried out and documented per required standards, methods and procedures.
    Liaising with Finance, Admin and Program departments to ensure integrated internal controls and complete, auditable support documentation
    Providing guidance and advice to staff on policy issues related to ICT equipment safety and maintaining the confidentiality and observing data protection guidelines of the organization
    Ensuring monitoring progress of requests for support and ensuring users and other interested parties are kept informed.
    Carries out any other reasonable duties within the overall function commensurate with the level of responsibilities of the position.
    Carrying out general maintenance to hardware in regards to cleaning and ensuring smooth functionality.
    Ability to train other staff in ICT function to empower staff to handle essential support matters.
    Assets management support and distribution accountability.
    Server support functions and minor AD functionality.
    And any other duties assigned to you by your supervisor

     Key reporting areas

    Assisting in resolving problems (e.g. poor performance) and faults (e.g. system failure) occurring in the operation of hardware and software
    Ensuring all work is carried out and documented per required standards, methods and procedures
    Providing guidance and advice to staff on policy issues related to ICT
    Ability to train other staff in ICT function to empower staff handle essential support matters

    Functional Skills

    Ability to work under pressure with minimal supervision.
    Team player motivated and driven individual.
    Great communication skills.
    Ability to priorities duties within the docket.
    Ability to learn and share knowledge with supported staff

    Person Specification

    Minimum Degree in Information Technology.
    A+ & N+ experience certification.
    MS Office, Windows and Server experience.
    Experience in Databases such as SQL.
    3 Years works experience in a busy environment, preferably NGO sector

    Interested applicants are invited to email their applications and detailed CV with contact details of three referees to vacancies@chskenya.org indicating the subject title as ICT Assistant, by 5.00 PM Tuesday, October 26, 2021.

    Apply via :

    vacancies@chskenya.org

  • Customer Experience Manager

    Customer Experience Manager

    Job Description
    Principal Duties and Responsibilities

    To provide and promote First Class Customer Experience throughout the company by managing the customer experience team and making sure that service standards are being met.
    To provide superb customer experience by leading and motivating the customer experience team and creating customer satisfaction goals.
    Develop and implement customer experience policies, procedures and SLA’s
    Supervising the daily operations of the customer service department
    Define and communicate customer experience standards
    Oversee the achievement and maintenance of agreed customer service levels and standards
    Review and assess customer experience contracts
    Setting customer service goals for team members and helping them reach those goals
    Plan, prioritize and delegate work tasks to ensure proper functioning of the department
    Ensure the necessary resources and tools are available for quality customer experience delivery
    Review customer complaints and track customer complaint resolution
    Monitor accuracy of reporting and data base information
    Analyze relevant data to determine customer experience outputs
    Identify and implement strategies to improve quality of service, productivity and profitability
    Liaise with company management to support and implement growth strategies
    Co-ordinate and manage customer experience projects and initiatives
    Ensure budget requirements are met
    Identify and address staff training and coaching need

    Key Competencies

    Demonstrated leadership skills and ability to taking independent charge of Customer Experience Department functions
    Ability to act as a team player who can coach, support and train staff and colleagues
    Well-developed written and oral communication skills. Able to communicate clearly and sensitively with internal and external stakeholders as a confident representative of Username Investment Limited.
    Works with trustworthiness and integrity and has a clear commitment to Username’s core values and principles.
    Awareness and sensitivity of self and others.
    Well planned and organized.
    Capacity for taking initiative and making decisions, with competent analytical and problem- solving skills.

    Responsibility:

    This role reports to the Head of Finance & Customer Experience
    This role has a team of direct reports in Customer Experience Department.

    Requirements:

    Bachelor’s Degree in related field required and from a recognized institution.
    Competence in the use of varied computer systems
    4 years working experience with at least 2 years in a Customer Service Management or Team Leader Position.
    Proficiency in Microsoft Office (Excel, MS Word, PowerPoint mandatory)
    Expertise in strategic management, project planning and budgeting, implementation as well as monitoring and evaluation.
    Excellent leadership and interpersonal skills.

    Salary Scale
    Kshs. 105,000 – Kshs. 150,000

    Interested candidates should submit their applications, which include a clear detailed CV, cover letter stating the candidate’s suitability and motivation for pursuing the position to recruitment@username.co.ke The subject of the email and cover letter should indicate the job title ‘Customer Experience Manager’. Applications to be sent by 26th October 2021.

    Apply via :

    recruitment@username.co.ke

  • Engineer – Service Analytics Insights

    Engineer – Service Analytics Insights

    DESCRIPTION
    We are pleased to announce the following vacancy in the Service Management Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
    Reporting to the Manager, Service Analytics & Insights, the position holder will be responsible in ensuring best customer experience for the mobile and fixed customers.
    Key Responsibilities:

    Develop real-time & historical voice and data KPIs from probe data towards building a complete Customer Experience Management platform
    Automation of the customer network issues resolution process which are raised through the various customer channels
    Offer support to customer care team in first line troubleshooting of network complaints raised by customers
    Develop crowdsourcing insights platform based on requirements provided by technology and business teams
    Safaricom’s single point of contact with the crowdsourcing providers on Technical issues that may arise or in making new requests
    Collaborate with the Terminals department by providing device insights based on requirements
    Collaborate with the Technology teams towards delivering initiatives in the customer obsession stream such as congestion relief, best video streaming network & resolution of network underutilization to within targets
    Development and support of tools that shall be key towards improving customer network experience such as mobile apps and web portals
    Providing network and customer insights through prescriptive and predictive analytics

    QUALIFICATIONS

    Bachelor’s Degree in Telecom engineering /electrical & electronics engineering/IT.
    Good knowledge of Mobile & Fixed network environment and operations
    Good understanding of the data analysis tools – oracle databases, MySQL, Splunk, Power BI
    Programming in python, java
    Basic level statistics
    Ability to analyze large data sets
    Good understanding of mobile app and web development
    Knowledge of Cloud computing
    Ability to work with cross-functional teams and handle multiple simultaneous projects

    Apply via :

    safaricom.taleo.net

  • Optometrist

    Optometrist

    Location: Golden Plaza -Nairobi 
    Job summary
    The Optometrist is responsible for examining eyes and visual system, diagnosing problems or impairments, prescribing corrective lenses, and providing treatment. They may prescribe therapeutic drugs to treat specific eye conditions.
    Duties and Responsibilities:

    Provide outpatient care for patients with eye-related disorders and conditions.
    Conduct routine eye examinations, including visual field tests.
    Determine each patient’s visual acuity, field of vision and hand-eye coordination.
    Take detailed medical histories for all patients, including current and past prescription medications.
    Evaluate eye-related symptoms, such as discharge, redness and inflammation.
    Prescribe corrective lenses when required.
    Follow up patient prescriptions with the optical laboratory.
    Educate patients on proper eye care
    Identify eye health safety factors that could impact vision, such as working around chemicals or in front of a computer.
    Advise patients about proper eye hygiene and care.·        
    Refer patients to board-certified ophthalmologists when required for more holistic eye care.
    Respond to all patient queries and resolve any complaints.
    Review and update Standard Operating Procedures and Policies for the Eye clinic.
    Review and update budget for Eye clinic.
    Ensure all patient records are filed according to the Hospital standards and procedures.
    Maintain safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations.
    Update professional knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
    Serve and protect the institution by adhering to professional guidelines, policies and procedures, as well as local and international standards.
    Perform any other duties within the professional scope of employment as may be assigned from time to time by the supervisor or appointed authority.

    Minimum Requirement/Qualifications:

    A Diploma in Optometry from an accredited institution
    Registered and  Licenced by the Optometrist Association of Kenya
    Minimum 2 years’ experience in a busy Clinic or hospital

    Competencies:

    Excellent oral and written communication skills
    Excellent customer service skills
    Excellent time management skills and ability to prioritize a demanding workload

    Interested and qualified candidates should forward their CV to: hr@medantaafricare.com using the position as subject of email.

    Apply via :

    hr@medantaafricare.com

  • Registered Nurse Security Officer Swimming Pool Attendant

    Registered Nurse Security Officer Swimming Pool Attendant

    Duties and Responsibilities

    Assessing, planning implementing nursing interventions and evaluating patients outcome.
    Providing appropriate healthcare service.
    Providing health education and counselling to patients on identified health needs.
    Recommending referrals of patients appropriately.
    Maintaining records on patients health conditions and care .
    Ensuring a tidy and safe clinical environment.
    Collecting and compiling data.

    Person Specification

    K.C.S.E Mean Grade C (Minus) and above.
    Diploma in any of the following disciplines: Kenya Registered Community Health Nursing or Kenya Registered Nursing.
    Registration Certificate issued by Nursing Council Of Kenya.
    Valid Practising Licence from Nursing Council of Kenya.
    Certificate in computer application skills from a recognized institution.

    go to method of application »

    Applicants who meet the above requirements should send their application letter together with detailed curriculum vitae copies of academic professional certificate testimonials and national identity card. The application should reach the undersigned not later than 26th October 2021

    The Secretary BOG/Chief Principal
    Nairobi Technical Training Institute
    PO Box 30039-00100
    Nairobi

    Apply via :

  • Front Office Administrative Assistant

    Front Office Administrative Assistant

    Job Description
    To ensure proper management of NKL front office by interacting with both internal and external customers to provide and process information in response to inquiries, concerns and request regarding the organization. The role also manages telephone calls in and out of the organization.
    Main activities and task

    Handling telephone calls, handling appointments and visitors in a friendly and professional
    manner while also being very perceptive and disciplined
    Operating and ensuring that the PABX is in good working condition at all time
    Maintaining an up to date filing system in the office
    Ensuring that the company’s legal licences are up to date
    Able to deal with complaints and give accurate information
    Ensuring security of office records, equipments and documents
    Ensuring reception area is tidy and presentable with all necessary stationary
    Receiving sorting registering and distributing incoming mails for the assigned office for actions
    Raising sales orders from Company emails and telephone cells
    Prepare statistical daily, weekly and monthly reports
    Maintain an updated list of internal telephone cells
    Ensure security, Occupational safety and Health measures are adhered to atb all times at the
    reception
    Perform any other duties assigned from time to time

    Essential Criteria

    Diploma/Degree in Business Related Course,Office Management or Secretarial Studies from a recognised institution typewriting III (50 w.p.m) Computerized document processing III; Business English III/Communications II
    KCSE; At least a C in English,Mathematics and any other science related subject
    Meticulous, Detailed, proactive with a positive attitude
    Basic knowledge of security related matters
    Over 3 years Experience in customer service, telephone operations, basic book-keeping,
    switchboard and front office managements
    Proficiency in English and possess strong communication and organizational skills
    Ability to maintain high levels of integrity and handle work related pressure
    Able to work independently and as a team

    If you are interested in the above position and feel you have the necessary qualifications and experience, send your applications only through email to: hr@norbrook.co.ke. Closing date for receipt of application is 26/10/2021

    Apply via :

    hr@norbrook.co.ke

  • Senior Officer

    Senior Officer

    Job Description
    The job holder is responsible for ensuring effective supervision of operations and maintenance of the water treatment and distribution network under direction of the Manager, Water services.
    Academic qualifications

    Bachelor’s degree in Civil Engineering or an equivalent qualification from a recognised institution;

    Professional Qualifications / Membership to professional bodies

    Registrable with the Engineers Board of Kenya (EBK

    Previous relevant work experience required.

    At least Seven (7) years relevant experience in a reputable organization, four (4) of which should be in a senior management position;

    Interested candidates who meet the requirements should submit their applications through Post Office, email, or hand delivery dearly indicating the position and job reference number on both the cover letter and envelop, together with a detailed CV, Copies of Academic Certificates. Copy of National Identity Card, Names and Telephone contacts of Three referees, so as to reach the Company by 26th October 2021, 5.00 PM addressed to:The Managing Director
    Nyeri Water & Sanitation Co. Ltd
    P.0 Box 1520-10100,
    NYERI
    Email: recruitment@nyewasco.co.keShortlisted candidates will be required to present originals of the following documents during interviews:

    Apply via :

    recruitment@nyewasco.co.ke

  • Brand Manager

    Brand Manager

    The Brand Manager is responsible for developing and executing brand strategies for the specific product segment to build brand equity and drive revenue and increase market share.
    Industries    Fmcg (Fast Moving Consumer Goods Sector)
    Specification    

    Area 1: Brand Management

    In collaboration with the Marketing Manager, develop and execute successful 3-year Brand Strategies, Annual Brand Plans as well as Activity Recommendations aligned to the overall organizational objectives.
    Develop through the Line executions guidelines to ensure the plans are brought to life in the outlet level. Lead in the execution of the approved cycle activities by ensuring all cycle activities are well communicated to the Sales and Marketing Operations Teams.
    Be the Brand/Category Ambassador in the business to positively drive the respective KWAL’s Category Agenda to internal and external stakeholders

    Area 2: Marketing Campaigns Development & Execution Management

    Develop and support brilliant execution of marketing campaigns for the assigned Brands within the targeted consumer/channel segment to enhance brand visibility and drive growth in sales.
    Oversee the creation and management of Through the Line Marketing mix in line with approved Brand plans; this include all appropriate ATL, BTL and Digital solutions that generate leads and facilitate the selling process while being consistent with the branding strategy.
    Drive the rigour of measurement and evaluation of the approved cycle initiatives to ensure brilliant execution and course correction of any concepts to ensure positive return to the business.
    Work closely with the Marketing Operations Manager and Sales Managers to embed correct channel focus and PICOS (picture of success) across the wider sales team in line with the respective Brand Plans and consumer typologies

    Area 3: New Product Development

    Responsible for mapping and developing new innovation and renovation projects for the current portfolio in line with potential new consumer segments
    Managing the Innovation process for existing portfolio using the Stage Gate Process from Conceptualization to Commercialization.
    Identifying, assessing and developing the marketing mix elements that will successfully commercialize the innovation projects.
    Adopt the New to World brands post successful handover from the Innovation team 12 months after launch.

    Area 4: Marketing Resource Management

    A&P management in line with planned Business deliverables
    Analyze and report on the return on investment of marketing campaigns and use this information to enhance returns on investment for all marketing initiatives.
    COGs management of existing portfolio of brands to ensure sustained delivery within the desired business GM targets

    Requirements    

    A Bachelor’s degree in a business related field.
    Membership to a relevant professional body will be an added advantage.
    A least five (5) years’ experience in a FMCG marketing firm, advertising agency or within any similar organization.
    Practical experience in use of MS packages and ERP systems.

    Apply via :

    kwal.jb.skillsmapafrica.com

  • Internship Opportunity – Programme Assistant Programme Officer- Design, Monitoring, Evaluation & Partnerships

    Internship Opportunity – Programme Assistant Programme Officer- Design, Monitoring, Evaluation & Partnerships

    Job Description
    DCA is seeking to recruit an energetic Kenyan National for an internship position as Programme Assistant.  The intern will serve for a period of one year. The position is Nairobi based with travels to the field –  and reports to the DCA Design, Monitoring, Evaluation & Partnerships Officer (DMEP Officer). The PAI is responsible for providing administrative and operational support to the DCA Kenya program team members throughout the design, planning and implementation of the country program.
     
    The main responsibilities of the intern are:-
    Program & Operational Support

    Facilitate logistical support to DCA team members and potential consultants, as well as with relevant partner staff, on the monitoring and evaluation of project/program activities.
    Support planning for and participate in the Country program annual critical reflection workshops & partners platform.
    In close consultations with the PO-DMEP, facilitate and support digitised baseline, monitoring and evaluation data collection and other relevant assessments.
    Support in uploading & updating all the necessary program documentation in the relevant DCA internal platforms (PPD & Maconomy).
    Support in organising program/project training events & meetings & support in taking minutes/notes as well as following up on key action points with relevant staff.
    Assist the PO-DMEP in building up an inventory of relevant consultants and capacity building institutions relevant to the work of DCA in Kenya.
    In close consultations with PO-DMEP, facilitate the initiation, processing & approval of key purchase requests (PRs) related to program cross cutting activities.
    Participate in relevant HQ organised technical webinars in close consultations with the PO-DMEP.

    Communication & Visibility

    In close consultations with the PO-DMEP, support and facilitate regular and effective partner communication and follow up on project grant management related aspects.
    Support the Communication Assistant (CA) in organising and facilitating media visits and creation of program/project implementation content and messaging for social media dissemination.
    Support the Communication Assistant in monitoring the DCA social media accounts and share highlight on key trending developments.
    Participate in relevant HQ organised communication webinars in close consultations with the CA.
    Work closely and maintain constant communications and coordination with DCA Kenya partner organization and communication focal points.

    Other duties

    Facilitate logistical arrangements for DCA staff, consultant field visits and donor visits in consultation with the PO-DMEP & Head of Program (HoP).
    Take active and constructive part in the teamwork at the DCA Kenya office as well as suggest possible improvements to the work at the office.
    When requested, represent DCA and participate in various relevant meetings (including the ACT Kenya Forum – AKF, taskforces & working groups) in consultation with the PO – DMEP.
    Perform any other responsibilities as determined and assigned by the PO-DMEP from time to time.

    Required Knowledge, Skills and Abilities:

    University degree in a relevant field – social sciences, community development, social work or equivalent.
    Demonstrates excellent time-management skills, interpersonal skills, exhibits ability to multitask on a regular basis & pays close attention to detail.
    Is proficient in the use of Microsoft programs such as Word, Excel, and Power Point.
    Exhibits confident, friendly and professional demeanour.
    Demonstrates knowledge of proper compositional practices to aid in writing and proofreading.
    Communicates clearly, respectfully, and effectively & exhibits strong organizational skills.
    Demonstrates ability to think creatively to assist in special event planning and representation.
    Female candidates are encouraged to apply.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :