Jobs Kenya

Application Deadline: Application Deadline Mar 29, 2024

  • Customer Care Call Attendant

    Customer Care Call Attendant

    Responsibilities & Objectives.

    Handle a large volume of inbound and outbound calls in a timely manner
    Take customer calls and provide accurate, satisfactory answers to their queries and concern.
    De-escalate situations involving dissatisfied customers, offering patient assistance and support.
    Identify customer needs, research issues, resolve complaints, and provide solutions
    Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
    Recommend improvements for systems and processes to boost organizational efficiency.
    Create and maintain record of daily problems and remedial actions taken using call centre data base.

    Required Skills & Qualifications.

    Diploma in communication or equivalent.
    Experience working in a call center or customer-support role
    Strong active-listening and verbal-communication skills
    Proficiency in problem-solving
    Ability to multitask and manage time effectively
    Ability to speak multiple languages especially those common along callers. Fluent English and Swahili(Nairobi), fluent English and Luganda (Kampala), fluent English, French and Kinyarwanda (Kigali) Fluent Swahili and Kirundi (Bujumbura).

    Send your application to jobs@modern.co.ke by 29th March 2024 at 5:30pm.

    Apply via :

    jobs@modern.co.ke

  • Senior Associate, Instructional Design Senior Associate, Technology Investment and Vendor Management

    Senior Associate, Instructional Design Senior Associate, Technology Investment and Vendor Management

    POSITION SUMMARY: 

    We are seeking a skilled Instructional Designer to create engaging learning experiences. Your expertise in curriculum development and instructional strategies will be crucial in ensuring the delivery of effective training. You will be part of the Producer Resource Hub who builds partnerships with producers to reach a shared strategic ambition.
    Ultimately, your role will contribute to reach 100 Million producers by fostering the growth and development of stakeholders that support them through well-designed and impactful training programs.
    You will lead the development of training related to our Certification program and other programs and support dissemination strategies and data collection via the online learning platform.

    RESPONSIBILITIES:   

    Support program managers to identify training needs, costs and return on investments to manage expectations.
    Work with subject matter experts in a global multi stakeholder environment.
    Design roadmaps, monitor timelines and expenses.
    Design and develop effective learning experiences that utilize instructional design theories, practices, and methods.
    Handle outsourcing of resource development and translations.
    Design videos based on screen recording and PowerPoint.
    Analyze content for translation, translate content, validate translations and process in course pages, documents and others.
    Support capacity building, trainers and data collection strategies.
    Monitor and evaluate the success of the implementation, disseminate learnings and improve designs.
    Logistical and administrative support in the online learning platform.
    Other duties as assigned.

    QUALIFICATIONS:   

    A bachelor’s degree in a related field such as education, instructional design, instructional technology. A background in Agronomy is a pre.
    Proficiency in instructional design principles, adult learning methodologies and instructional design models, such as ADDIE.
    Ability to create engaging and interactive learning experiences, including e-courses, online training, face to face training.
    Experience in (outsourcing of) video production, including script writing, screen recording, syncing subtitles and audio with video, translate with AI. 
    Strong writing and editing skills for creating clear and effective learning materials.
    Proficiency in designing assessments and evaluations to measure the effectiveness of training programs.
    Experience with Learning Management Systems (LMS) such as Moodle.
    Knowledge of multimedia elements, including graphics, audio, video, and animation, to enhance learning experiences.
    Data analysis skills to interpret evaluation results and make improvements.
    Project management experience in an agile environment with multi stakeholders and the willingness to continuously expand these skills to meet customer needs and add value to the organization.
    Strong problem-solving abilities to identify and address challenges in the design and development of training materials.
    Effective communication and collaboration skills for working with subject matter experts and stakeholders.
    Specific experience in voluntary standards and Rainforest Alliance’s Standard in particular
    Experience in creating contextualized learning experiences for farmers in the coffee, cocoa, tea sector.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Project Implementation Auditor

    Project Implementation Auditor

    Job purpose:

    The role will focus on Quality Assurance on the processes utilized in the project efficiently to generate desired deliverables. The  project implementation auditor will assess project activities, documentation(s) and processes, to help enforce project standards, compliance to policies and procedures and enhancing project work in eliminating project  failures.
    This role focuses on  supporting the processes teams use to maintain standards and produce quality deliverables; will oversee the activity of the quality assurance together with the Internal Audit team.  

    Key responsibilities:

    Develop and maintain quality in systems and products, assurance on policies, procedures, and success  criteria across the Britam Group.
    Ensure that value processes are in place, maintained throughout the IT systems implementation and software development life cycles and reviewed/revisited periodically to ensure all standard operating procedures reflect the most up-to-date, internationally accepted practices.
    Enforce compliance with evolving innovations, and supports responsiveness to new technologies as they become available.
    Verify documentation and review of existing project implementation, administrative and internal control systems and make the appropriate recommendations for improvement. This calls for a thorough understanding of all Company operations.
    Evaluate and enforce the Test Strategy / Test Plan defining the  quality approach, timeline, entry/exit criteria for all assigned projects.
    Actively contribute to project estimation and planning, risk assessment, contingency planning, tracking and management of progress, issues, risk and resources.
    Provide effective and timely communication of project status, progress, issues and risks to the Project Manager and Project Owner.
    Prepare and present reports to the projects’ Steering Committee and the Board Audit & Risk Committee (when required) clearly describing the key gaps and practical recommendations for improvement.
    Attend and participate in Management meetings to enhance understanding of Britam’s strategy.
    Identify and analyze issues gaps, and other problems, particularly when such gaps recur in multiple projects; recommends and facilitates solutions to these issues.
    Formulate timely reports on project quality status and documentation to track progress in assigned projects.
    Identify training requirements with project teams. Conduct user training on quality assurance i.e. policies, standards and best practices.
    Communicate quality standards and parameters to Project Team, Internal Audit team, product development team, IT and other appropriate staff.
    Demonstrate subject matter expertise in all assigned projects and tasks.
    Maintain documentation of internal audits and quality assurance activities.
    Delegated Authority: As per the approved Delegated Authority Matrix.

    Key Performance Measures:

    As described in your Personal Scorecard.

    Knowledge, experience and qualifications required

    Bachelor’s degree in Business, Computer Science, Operations or related fields.
    Project Assurance qualifications, Licenses or certifications which may include ISO 9000, PMP, PMI, CIA will be an added advantage.
    Previous Experience (3 to 5 years) in Project audit/ Quality Assurance, preferably within financial institutions / environment(s).
    Knowledge of the ISO 9001 standard is a good to have.
    Problem Solving and root cause analysis skills =Experience in working within international and complex environment.

    Technical/ Functional competencies:

    Understanding of project life cycle methodologies (particularly Agile).
    Ability to remain consistent and steadfast with tasks assigned.
    Proven work experience as a project auditor/Assurance Specialist or a similar role.
    Working knowledge of tools, methods and concepts of quality assurance.
    Good communication skills, both verbal and written.
    Excellent data collection and analysis skills.
    Strong attention to detail.

    Apply via :

    britam.taleo.net

  • Project Coordinator- DMDP Project – Kisumu Project Coordinator- DMDP Project – Nyandarua Project Coordinator- DMDP Project – Nakuru Project Coordinator- DMDP Project – Migori Project Coordinator- DMDP Project – Kakamega

    Project Coordinator- DMDP Project – Kisumu Project Coordinator- DMDP Project – Nyandarua Project Coordinator- DMDP Project – Nakuru Project Coordinator- DMDP Project – Migori Project Coordinator- DMDP Project – Kakamega

    The Project Coordinator will directly oversee the day-to-day implementation of Danida Market Development Partnership (DMDP) Project activities, support in budget tracking, partnership management, knowledge management, indicator tracking and reporting. The incumbent shall coordinate the day to day running of DMDP project activities, establish contacts with farmers, agro-dealers, cooperatives, and Key stakeholders across the target value chains, and ensure sustained commercial conversations with farmers on cost benefit analysis and health benefits of NEMIXC, to enhance interest and adoption of NEMIXC solution. This role will be based in Kisumu with approximately 80% of time spent in field activities in the 4Counties of Nyandarua, Nakuru, Migori and Kakamega counties.

    ROLES AND RESPOSIBILITIES

    Project Coordination

    To Coordinate the day-to-day operations of the project, Compiling activity progress reports from the Implementing partner (IP), maintaining high level of integrity, and accountability to farmers, stakeholders and the donor.
    Establish contacts and create interest in NEMIX®C with agro-dealers, farmers, cooperatives, and key opinion leaders across the targeted value chains.
    Secure commitment to FFBS demonstration by smallholder producers in close collaboration with government extension staff and the implementing partner, using established farming practices.
    Facilitate and supervise establishment of FFBS demonstrations by the IP with target value chains, by producer groups, in collaboration with the ministry of Agriculture, providing technical oversight.
    Facilitate farmers open learning sessions at FFBS demonstration sites, to activate commercial conversions on cost benefit analysis, and health benefits of NEMIXC for enhanced adoption by farmers.
    Establish viable NEMIXC supply chain in the project areas, ensuring farmers demand for the product is met at all times, by the local agro-dealers and distributors.
    Monitor project risks and regularly update the project risk register.

    Project Quality and Knowledge Management

    In collaboration with the MEAL teams, facilitate development of a comprehensive MEAL Plan, Detailed Project Implementation Plan, Results framework, Indicator performance Tracking tool (IPTT), together with the manager.
    Review IP Narrative reports in accordance with contracts and develop a system for validation of information from the field, working closely with the IP staff.
    Take leadership in coordinating Program documentaries, Human interest stories successes and dissemination of lessons learnt/ best practices within and externally.
    Support the Project manager in supervising consultancy services offered to the projects, working with the MEAL teams to ensure smooth and quality service delivery to target farmers, in stringent adherence to the DO-NO-Harm principle.
    In collaboration with Communication Officer contribute to development and execution of the Project and Country Office communication and Visibility Strategy. (Internal and external).
    Undertake frequent field visits to project sites to ensure that FFBS activities by partners, are carried out in accordance to work plan and technical requirements.
    Ensure regular and proper archiving of all Project data/documents/REACH &PIIRS data to the CARE Kenya server/archives, respecting project cycle minimum standards.

    Partnership Management

    Identify opportunities, to enhance teamwork within the project, other CARE projects, to capitalize on specific advantages of multi-disciplinary support within the framework of the project.
    Establish and sustain partnership with agro-dealers, farmer cooperatives, government agencies, development, and Research Institutions, as well as market actors in the target value chains.
    Participate in Community of Knowledge networks, to share and draw best practices and lessons learnt from similar contexts, to improve project quality.
    Coordinate the implementation of project activities by partners and target participants.
    Represent the organization in external stakeholder meetings, workshops, and conferences.

    Administration

    Maintain assigned computer and any other CARE property/assets.
    Utilize and account appropriately all project finances, including advances and expenses.

    Other Responsibilities as assigned

    Perform any other official duties as may be deemed relevant and necessary by the supervisor.

    Qualifications

    Bachelor’s degree in business administration, Agribusiness, Marketing, or related fields.
    At least 5years experience in project coordination, planning and implementation.
    Proven experience in partnership management involving the private sector actors, with a bias in value chain development.
    Excellent communication, negotiation, and problem-solving skills.
    Experience with and understanding of relevant donor frameworks and reporting systems.
    Excellent time management, communication skills, multitasking ability, and familiarity with project management applications.
    A team player, excellent report writing skills, budget management, partnership management skills, intrinsic motivation, and familiar with enterprise development programming.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Fixed Term- MIMO Officer

    Fixed Term- MIMO Officer

    Job Description

    Reporting to the Team Leader-MIMO, the incumbent will be responsible for accurate and timely processing of premium allocation, intermediary statement reconciliation, Check Offs ,e.g. Mpesa, Reassurance Premiums, Reinsurance Claim reconciliation, resolution of the client queries and reconciliations of the various MIMO related controls in having a reliable financial reporting information that is accurate and complete.

    Key Tasks And Responsibilities

    Daily allocation and servicing premiums paid via bank statements on the assigned intermediaries Account.
    Following up with the Banks in regard to the Unidentified Monies and investigation on issues raised by the clients/Agents
    Management of the Client queries and tracking for their resolution
    Reconciliation of the intermediaries’ accounts and liaise with credit control officer for sign off
    Perform cancellation of policies that are past credit terms as advised by credit control officer.
    Raising issues/logs on LAN Support for the Vendor to resolve
    Monthly and ad-hoc reporting on the Unidentified/Unallocated monies including the Aging Analysis.
    Servicing of the MIMO Maintenance Basket within 48 hours and providing timely feedback
    Daily reporting to the MIMO Team Leader, the Unidentified Transactions per Bank Statements in terms of the following:
    Number of Counts/Items still outstanding
    Value of the unidentified transactions
    Investigation of Premiums and allocation thereafter to a correct and valid contract account from the Unidentified Transactions
    Consolidation of daily unidentified transactions and deletion of any that has been investigated later and allocated to the Contract
    Perform balance sheet substantiation by ensuring all ledger postings have been done on time.

    Skills And Competencies

    Accountancy qualification professional or academic.
    Previous finance/Actuarial work exposure would be an advantage
    Keen to details
    Ability to maintain confidentiality of records and information

    Knowledge & Experience

    Good arithmetic knowledge.
    Good working knowledge of Ms. Office excel package
    Positive attitude and Team player
    Good communication skills
    Proper planning and time management
    Analytical and reporting skills
    Experience in EO2 and D365 Systems would be an advantage

    Qualifications

    Degree in Business related studies from a recognized University
    Certified Public Accountancy or ACCA

    Apply via :

    oldmutual.wd3.myworkdayjobs.com

  • Senior Associate, Instructional Design

    Senior Associate, Instructional Design

    POSITION SUMMARY:

    We are seeking a skilled Instructional Designer to create engaging learning experiences. Your expertise in curriculum development and instructional strategies will be crucial in ensuring the delivery of effective training. You will be part of the Producer Resource Hub who builds partnerships with producers to reach a shared strategic ambition.
    Ultimately, your role will contribute to reach 100 Million producers by fostering the growth and development of stakeholders that support them through well-designed and impactful training programs.
    You will lead the development of training related to our Certification program and other programs and support dissemination strategies and data collection via the online learning platform.

    RESPONSIBILITIES:

    Support program managers to identify training needs, costs and return on investments to manage expectations.
    Work with subject matter experts in a global multi stakeholder environment.
    Design roadmaps, monitor timelines and expenses.
    Design and develop effective learning experiences that utilize instructional design theories, practices, and methods.
    Handle outsourcing of resource development and translations.
    Design videos based on screen recording and PowerPoint.
    Analyze content for translation, translate content, validate translations and process in course pages, documents and others.
    Support capacity building, trainers and data collection strategies.
    Monitor and evaluate the success of the implementation, disseminate learnings and improve designs.
    Logistical and administrative support in the online learning platform.
    Other duties as assigned.

    QUALIFICATIONS:

    A bachelor’s degree in a related field such as education, instructional design, instructional technology. A background in Agronomy is a plus.
    Proficiency in instructional design principles, adult learning methodologies and instructional design models, such as ADDIE.
    Ability to create engaging and interactive learning experiences, including e-courses, online training, face to face training.
    Experience in (outsourcing of) video production, including script writing, screen recording, syncing subtitles and audio with video, translate with AI.
    Strong writing and editing skills for creating clear and effective learning materials.
    Proficiency in designing assessments and evaluations to measure the effectiveness of training programs.
    Experience with Learning Management Systems (LMS) such as Moodle.
    Knowledge of multimedia elements, including graphics, audio, video, and animation, to enhance learning experiences.
    Data analysis skills to interpret evaluation results and make improvements.
    Project management experience in an agile environment with multi stakeholders and the willingness to continuously expand these skills to meet customer needs and add value to the organization.
    Strong problem-solving abilities to identify and address challenges in the design and development of training materials.
    Effective communication and collaboration skills for working with subject matter experts and stakeholders.
    Specific experience in voluntary standards and Rainforest Alliance’s Standard in particular
    Experience in creating contextualized learning experiences for farmers in the coffee, cocoa, tea sector.

    Apply via :

    www.linkedin.com

  • County Coordinator, Isiolo County Coordinator, Marsabit County Coordinator, Garissa County Coordinator, Tana River Program Coordinator, Turkana Program Coordinator, Wajir Program Coordinator, Mandera

    County Coordinator, Isiolo County Coordinator, Marsabit County Coordinator, Garissa County Coordinator, Tana River Program Coordinator, Turkana Program Coordinator, Wajir Program Coordinator, Mandera

    ABOUT THE PROGRAM

    BOMA is currently seeking qualified candidates for the position of County Coordinator on the anticipated Kuza Jamii project. Kuza Jamii will support the Government of Kenyato progressively assume responsibility for the national Economic Inclusion Programme in Garissa, Isiolo, Mandera, Marsabit, Samburu, Tana River, Turkana and Wajir. Our streamlined, County-adapted, gender-sensitive, and community-led model builds the capacity of village savings and loan associations and Ward-level producer cooperatives to coordinate service provision and market and financial linkages for the extreme poor, and in particular women and people living with disabilities, thereby offering a sustainable support platform after project end. We will reach 17,000 direct participants and 96,900 direct-indirect participants (household members) for a total of 113,900 total population reached, demonstrating exceptional value for money.

    POSITION SUMMARY

    The County Coordinator is responsible for providing effective and efficient coordination of Kuza Jamii activities in Isiolo and Marsabit.
    Under the supervision of Portfolio Director – REAP for Government, the County Coordinator will coordinate the Kuza Jamii Consortium’s activities in Isiolo and Marsabit. The County Coordinator will represent BOMA in county-level engagements. S/he will coordinate activities of the Kuza Jamii partners and keep leadership informed regarding county-level progress, results, and challenges under the Project.
    The ideal candidate is highly effective at planning and coordination of multi-stakeholder efforts. S/he is an expert and developing and tracking multi-stakeholder work plans, maintaining quality standards, and managing relationships with county-level collaborators (state and non-state), providing reports on activities and promoting learning. S/he provides support and oversight of partners to ensure Kuza Jamii activities are implemented according to plan and with the highest integrity, proactively collaborating, learning, and adapting.

    RESPONSIBILITIES:

    Leadership and Planning Responsibilities:

    Responsible for the advancement and execution of BOMA’s Vision, Mission, and Values; ensuring that the same are clearly and well-articulated in BOMA’s daily work and among staff, partners, collaborators and participants/targets.
    Lead the planning and coordinating of all Kuza Jamii activities at the county level, especially with sub-grantees and government partners
    Represent BOMA in all Kuza Jamii activities at the county level, including meetings with government, stakeholders, and media.
    Collaborate with the BOMA’s Operations team to ensure timely and adequate logistical arrangements for field travel on Project activities.

    Partnership Coordination

    Work with partners to coordinate develop county-level workplans and track the implementation of the workplans.
    Track any adjustment in timelines and ensure communication of any changes in project plan, scope and timeline.
    In coordination with BOMA teams, oversee training and capacity development efforts for the Government of Kenya and consortium partners
    Ensure that the partners receive adequate support on finance, logistics, HR, reporting and other organizational requirements.
    Coordinate program, technical, finance and other functional units at BOMA to ensure project timeline and deliverables are on track.
    Ensure clear communication is maintained between BOMA and partners.
    Support a close, two-way or multi-party working relationship where partners are respected, listened to and supported and creates an open channel to discuss challenges and constraints as they arise.
    Visit partners in the field to support delivery of training, design and adaptation workshops, and project monitoring and evaluation process.

    Program Responsibilities:

    Ensure BOMA delivers on commitments laid out in the project and partnership frameworks and agreements.
    Lead the monitoring of partners’ progress in the implementation of program activities and expenditure.
    Ensure BOMA has the appropriate tools and systems to enhance coordination, track commitments and opportunities with partners, and strengthen coherence and cohesion of overall positioning of BOMA in the partnership framework.
    Oversee partners’ implementation: community entry, participatory targeting processes, implementation of project activities including grant distributions, trainings, establishment of savings groups, work with cooperatives, etc.

    Data Collection, Analysis and Reporting

    Ensure the Kuza Jamii project M&E plan is understood by all partners operating in the counties, and responsibilities are clear for data collection, analysis and reporting.
    Coordinate with the M&E team to ensure timely and quality targeting verification, collection of baselines and end-line data and monitoring activities via digital technology.
    Carry out regular field visits and spot checking and oversight to project sites communicate any emerging issues for effective response.
    Ensure timely, realistic, and high-quality project planning, implementation, monitoring, reporting, and learnings are captured.
    Ensure that all reports, both internal and external, are prepared and submitted in a timely manner, including county-level data.
    Contribute to donor deliverables for ongoing projects to ensure timely and quality delivery of products and services as agreed on by BOMA, including donor reports which should be timely and high quality.

    Technical Responsibilities:

    Facilitate collection and analysis of program data; capture and share lessons learned, case studies and success stories and best practices for project interventions.
    Support development, review and dissemination of project documents that capture best practices and lessons learned from the Kuza Jamii project to inform future project design.

    Compliance and Logistics

    Collaborate with the County Cluster Office Admins on ensuring proper compliance with BOMA policies and procedures.
    In Liaison with the county staff, and with support from operations staff, oversee procurements, deliveries, and other logistical coordination in Isiolo and Marsabit.
    Support other program activities in Isiolo and Marsabit based on requests by the Portfolio Director – REAP for Government

    INTERNAL/EXTERNAL RELATIONSHIPS

    County Coordinator reports to the Portfolio Director – REAP for Government for Kuza Jamii
    Program Coordinator works collaboratively with other members of the Kuza Jamii team, across BOMA.
    He/she will work collaboratively with other implementing partner staff from Kuza Jamii partners in the consortium.

    EDUCATIONAL REQUIREMENTS:

    Bachelor’s Degree in International Development, Economics, Business, Community Development, Project Management or a related field required from a recognized institution. Master’s degree in a relevant field desired.

    MINIMUM REQUIRED EXPERIENCE:

    Minimum 5 years managing livelihood and community development projects with experience in ASAL areas.

    REQUIRED QUALIFICATIONS & COMPETENCIES:

    Commitment to the mission of BOMA.
    Demonstrated ability to coordinate field activities.
    Prior experience in coordination and remote management, including coordination of teams of staff working in remote field locations with intermittent or limited connectivity.
    Proven competency/experience in data collection and basic analysis.
    Strong project management skills including the ability to anticipate demand and manage multiple tasks and projects while meeting tight deadlines.
    Excellent interpersonal, oral, and written communication and negotiation skills, in English, Swahili, and one of the languages spoken in Isiolo and Marsabit.
    Knowledge of poverty graduation approaches, livelihoods, women’s empowerment programs and experience in working in Northern Kenya highly desirable.
    Excellent computer skills in Word, Excel, PowerPoint, internet, remote conferencing applications. Experience using Salesforce a plus.
    Good report writing skills
    Ability to work under pressure in a fast-paced environment.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Food Store Picker

    Food Store Picker

    Location: Assigned Restaurant

    Position Type: Temporary Contract

    Responsibilities:

    Monitor and ensure key metrics are met, such as marking orders as ready for delivery promptly upon preparation.
    Proactively manage stock levels to prevent stock outs and promptly disable unavailable products on the Glovo platform to minimize order cancellations.
    Liaise with customers when necessary to communicate any changes or edits to their orders initiated by the store.
    Ensure orders are prepared immediately upon receipt and maintain efficient order processing workflows.
    Facilitate the daily check-in process for the store, ensuring readiness to receive and fulfil orders promptly.
    Work closely with, reducing instances of incorrect deliveries and subsequent customer dissatisfaction.
    Coordinate with the marketing team to ensure promotions are active and accurately reflected on the Glovo platform for customers.
    Regularly review and verify pricing information to ensure accuracy on the Glovo menu.

    Requirements

    Bachelor’s degree or equivalent practical experience, recent graduates are encouraged to apply.
    1year of relevant experience in a similar role is preferred but not mandatory.
    Basic proficiency in computer applications and processes.
    Excellent communication skills, both written and verbal.
    Strong attention to detail and organizational abilities.
    Ability to work independently and collaboratively in a fast-paced environment.
    Proactive problem-solving skills and a customer-centric mindset.
    Flexibility to adapt to changing priorities and tasks as needed.

    Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time telephone number to the email address: jobs1@hcsaffiliatesgroup.com with Food Store Picker on the Subject line. Candidates MUST indicate their Current and Expected salaries.

    Apply via :

    jobs1@hcsaffiliatesgroup.com

  • Program Manager

    Program Manager

    Job Purpose

    The Program Manager will supervise the successful delivery of FilmAid Kenya’s programs by leading the efficient and effective coordination for planning, implementation and reporting for FilmAid’s multiple donor funded programs.

    Key Performance Indicators:

    All projects are planned, implemented and delivered on time in accordance to internal and grants’ contractual obligations;
    Timely submission of quality organizational and donor reports for existing and new grants in accordance with donor and internal reporting requirements;
    Program management processes are improved, ensuring we’re meeting targets according to work-plans;
    Effective communication and coordination with project team leads, SMT and donors.

    KEY DUTIES

    Program Management:(70%) – Working with the Executive Director, Project Team leads and the SMT the Program Manager shall fulfil the following;

    Planning, Reporting, Monitoring & Evaluation and Technical Support

    Organizational Planning: In coordination with the Executive Director and the Area Managers, leads the development of annual organizational plans; lead the consolidation and review of monthly area-level work-plans;
    Organizational Reporting: Maintains an effective program reporting system to ensure the submission of timely and quality organization’s quarterly and annual reports to the SMT and the Board of Directors;
    HR Management and technical supervision of the program teams: Leads the recruitment of program and project related staff and supervises the Senior MERL Officer and Program Officer; Ensures that the Field Senior Program Officers and other key program staff ensure compliance and reflectively of FilmAid’s commitment to quality and meet donor contractual obligations;
    Oversees that the M&E Department has set up the tools, system, processes, and procedures to ensure the timely collection, aggregation and analysis of M&E data; Reviews all M&E reports and provides support to the MERL Officer as required; the timely establishment of work plans and M&E plans to donors; Reviews all learning and research products, and leads the development of the strategy;
    Programmatic Information Management: archiving grants documents, plans, reports, M&E data, methodologies, content, trackers in collaboration with the Program Officer; Maintains a stakeholder database and keeps track of programmatic meetings between FilmAid and UN agencies, donors, aid agencies, government stakeholder to foster positive relationships;
    Project Quality Control: methodologies, progress against work plans – aligned with field-level meetings (agree on purpose of meeting, objective at country level); Ensures that the design and technical support by FilmAid staff for content production, training and community engagement meets donor requirements and FilmAid’s internal quality standards;
    Back-stopping Support: management of bulk SMS system; field-level programmatic support in case of gaps in staffing or other needs – working closely with the Area Managers;

    Grant Management:

    Project Inception: lead project inception process at NBO-level; support Area Managers to facilitate field-level project inception processes; monitoring procurement plans; support The Area Managers with the field-level grant planning processes;
    Leads all project launch activities and coordinate with the area managers to ensure area-based inception
    Project Implementation: Supports Project Team Leads to ensure that they are implementing work plans on time and scope;
    Donor Reporting: Maintains the donor reporting tracker and ensure timely submission of program reports to Donors; Coordinates closely with the MERL Department to ensure that M&E data is incorporated into program reports; Supports and at times leads the production of program reports; Reviews all contractually obligated program reports prior to submission to the donor; Submits reports to donors and holds follow-up and review meetings with donors as necessary.
    Plans Project Close-out; Leads project closeout activities in collaboration with the Area Managers to enhance program learning for subsequent projects

    Organizational Management & Development (30%)

    Strategic Planning: Supports the Executive Director in the development of organizational multi-year strategic plans and annual reviews;
    Resource Acquisition: Leads the development with support of Team Leads and Technical specialists to continually review and update organizational and project profiles, maps, thematic briefs, and other communication and marketing materials; works closely with Executive Directors, Area Managers and relevant Senior staff on GO/NO GO decisions for opportunities; Drafts concept notes and work closely with the Executive Directors, Area Managers and Senior staff to brainstorm new activities and concepts; Coordinates the development of all proposals, actively contributing to the technical writing and ensuring compliance with solicitation requirements;
    Represents the Executive Director in external meetings with stakeholders, donors and partners as required.

    Qualifications and Skills Requirements:

    Education: bachelor’s degree in communications, International Development, or any other relevant social and behavioral science discipline.
    Prior Work Experience: Minimum of four years of progressive professional management level experience in program planning, implementation and coordination, preferably with an international humanitarian aid organization managing donor-funded projects.
    Job Knowledge: -High-level project coordination experience, with requisite skills in program cycle management, developing and managing workplans, internal communications, supervising and leading diverse, multi-cultural, cross-functional teams in multiple locations, and multi-language environments;
    Project and Portfolio management experience required, including proven proposal developments, ability to deliver quality program outcomes in a time-sensitive manner in multiple tasking environment; Previous proven evidence of developing performance management plans, results frameworks, logical frameworks; production of quality program and donor reports;
    Key Skills and Competencies;
    Experience with principles and practice of humanitarian aid and/or development;
    Have a high-level understanding of MERL systems;
    Fluency in written and spoken English is essential;
    Excellent interpersonal, communication and organizational skills;
    Ability to use program management software and excellence in using Microsoft Officer products (Office 365, Excel, Word);
    Must be highly organized and able to work with other teams;
    Solutions-oriented, pro-active, hands-on, and detailed-oriented.

    Interested and qualified persons with the required experience are invited to submit their applications with only Cover Letter, CV, and 3 references to Email address: jobskenya@filmaid.org on or before 29th March 2024 at 5.00 pm EAT and clearly indicate on the subject line as ‘Program Manager’.

    Apply via :

    jobskenya@filmaid.org

  • Security Assistant, G5

    Security Assistant, G5

    How can you make a difference?

    The Local Security Assistant (LSA) reports to the Security Associate for supervision. The Security Assistant provides technical, operational, and administrative assistance to the CSM in support of their role as it relates to ensuring the safety and security of personnel and their eligible family members as well as the safeguarding of UNICEF premises, assets, and resources at the duty station. In carrying out the below duties the incumbent is expected to follow instructions precisely and in strict compliance with supervisor’s instructions and UN Security related policies, rules, and procedures. The Local Security Assistant will have a direct reporting role through the supervisor to the Country Security Manager, who in turn reports directly to the Representative and maintains a close working relationship with the Office of Regional Security Advisor (Matrix Management).

    Summary of key functions/accountabilities:

    Security Planning
    Safety and security services
    Security Networking
    Support in knowledge management, capacity building and digital transformation.

    Security Planning

    Support the supervisor administratively and logistically in their planning functions related to the safety and security of UNICEF personnel and eligible family members as well as the safeguarding of premises, assets, and resources in accordance with UN UNICEF Security Management Systems.
    Assist with supervisor by collecting and providing the basic information required for the implementation of the UN Country Security Plan, Security Risk Management (SRM) measures, Residential Security Measures (RSM), and other relevant policies, guidelines, and assessments.
    Assist the supervisor in the development of UNICEF routine security documentation, including security contingency plans such as, but not limited to, fire and evacuation plans.
    Assist the supervisor in drafting routine security reports/returns, including but not limited to Security Incidents Reports (SIRs).

    Safety and Security

    Monitor the local security situation through local media and networks providing regular information and updates to the supervisor relative to on-going and emerging security issues in the country.
    Assist the supervisor in the security activities that support UNICEF staff, premises, and operations for all locations where UNICEF personnel and/or eligible family members are present.
    Provide on-going routine technical support and direction for contracted security providers on behalf of the CSM.
    Under the direct guidance of the supervisor, share information with UNICEF personnel and eligible family members that would affect their safety and security and information regarding the actions to take in the event of an emergency, including those identified in the UNICEF/UN Security Plans.
    Support the supervisor in the establishment of effective and functioning Communications/Warden Systems for UNICEF and the periodic testing of these systems.
    Support the supervisor in the conduct of all security related contingency exercises, particularly relating to administration, communications, and logistics.
    Conduct physical security surveys of international personnel residences in accordance with the Residential Security Measures (RSM) on behalf of the CSM as required.
    Assist the supervisor in facilitating internal controls by monitoring Personnel compliance to security measures.

    Security Networking

    With significance guidance from the supervisor, actively maintain official liaison with host government counterparts, local authorities responsible for security, law and order and security counterparts in the UN.

    Support in knowledge Management, Capacity Building and Digital Transformation.

    Coordinate, as required, with UNDSS, on behalf of the Country Security Manager, to ensure all UNICEF personnel undertake mandatory security trainings/briefings.
    With strong support and guidance from supervisor, develop and conduct country level familiarization sessions for contracted security guards specifically regarding their UN/UNICEF related duties and responsibilities.
    With strong support and guidance from supervisor, develop and conduct country level training sessions for drivers to familiarize them with the specific actions to take when entering a security related situation when driving.
    Assist the supervisor in the management of online platforms (SharePoint, Planner; TRIP; Vehicle tracking; AIMS…etc.) and ensure that all related UNICEF personnel information is adequately and timely captured in the applications systems.
    Assist in facilitation of security trainings and security briefings to UNICEF Personnel as required.

    To qualify as an advocate for every child you will have…

    Completion of Secondary education supplemented by relevant technical /military/Police Courses and/or University courses in relevant discipline.

    Experience

    A minimum of 5 (five) years of relevant professional experience in a security related environment is required.
    Developing country work experience and/or familiarity with emergency is considered an asset.
    Solid knowledge and understanding of the local operating area and context, including the main security stakeholders.
    Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.

    Apply via :

    jobs.unicef.org