Application Deadline: Application Deadline Jun 21, 2024

  • Team Lead Customer Relations Executive 

Customer Relations Executive

    Team Lead Customer Relations Executive Customer Relations Executive

    Brief Description
    Reporting to the Customer Relations and Excellence Manager, the incumbent will be responsible for effectively supervising, managing and supporting the customer relations executives to ensure the defined Operations departmental standards and measures are achieved, with a view to enhancing customer experience. Ensure that a customer focused, high-performance, high-commitment environment is developed throughout the customer relations operation.
    Detailed Description

    Provide hands-on support and guidance to staff to ensure they deliver the required customer experience, quality of service and personal targets
    Conduct coaching and training. Communicate, monitor and maintain performance standards
    Identify areas for development to ensure continuous improvement
    Resolve escalated customer queries and complaints and provide feedback to customers and matters resolved.
    Identify opportunities to improve and expand product and service offerings based on the voice of customer
    Contribute and identify areas for improvement and enforcement of processes and procedures;
    Identify, accumulate and Analyz statistics that reflect on team’s performance
    Manage hourly, daily, weekly and monthly productivity for teams
    Provide regular defined reports and initiatives to improve performance
    Continuously assess and identify team training needs and recommend interventions to develop their knowledge and skills for effective service delivery

    Job Requirements

    Degree in related field or Diploma with a minimum 6 years’ experience in aviation
    IATA/UFTA Foundation and Consultant level (advantageous)
    Customer service procedures and standards
    Product and service knowledge
    Customer Relations Industry knowledge(advantageous)
    Market and customer trends knowledge
    Working with Billing systems and understanding (end user experience)
    Multi-tasking skills and good administrative ability

    Additional Details

    Written and Verbal communication(letter writing, report writing)
    Computer skills (MS Word, Excel,PowerPoint)
    Problem solving and decision making
    Team player
    Self-Driven and open to change
    Planning and organizing
    Attention to detail
    Interpersonal skills
    Influencing skills

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    Use the link(s) below to apply on company website.  

    Apply via :

  • Splicing Technician

    Splicing Technician

    KEY JOB RESPONSIBILITIES FOR SPLICING TECHNICIAN ROLE

    Fiber splicing to construct a proper splice case, including but not limited to, grounding, bonding, isolation, slack storage, and sealing.
    Troubleshoot and perform routine maintenance.
    Rehabilitate the network including tensioning cables, replacement of manhole covers and cable recovery.
    Record keeping of the cable network infrastructure.
    Liaison with the other technical departments to provide technical support and resolve issues on the network.
    Checking and advising on the environmental issues in the nodes in their area
    Maintain site safety by eliminating hazards and/or reporting any hazards prior to commencing works.
    Carry out onsite survey/scoping for cases requiring network changes and routing and raise them in Nastech in order to allow AM raise associated PM orders.
    Any other responsibilities as may be assigned to you from time to time.

    QUALIFICATIONS FOR THE SPLICING TECHNICIAN ROLE

    Minimum Diploma in Electronics, telecommunications, or related field.
    Four (4) years working experience in a network maintenance role
    Technical aptitude in electrical and telecommunication infrastructure.
    Good analytical skills.
    Keen to details.
    Excellent communication.

    Apply via :

    careers.jtl.co.ke

  • Project Officer – Gender & Advocacy

    Project Officer – Gender & Advocacy

    Practical Action is looking for a Project Officer-Gender and Advocacy who will be responsible for gender mainstreaming and proactive advocacy support to the DGBP project. They will work with partners/stakeholders to ensure that gender equity principles are incorporated into all project activities, policies, plans and budgets. They will plan, implement and follow up on gender and advocacy-related activities and provide support to counterpart staff, partners and other stakeholders on mainstreaming gender in their programs, policies, plans, budgets and activities, including design and implementation of trainings on gender-related topics.

    ACCOUNTABILITIES

    Promote and facilitate gender and social inclusion mainstreaming and gender transformative approaches in the day-to-day activities of the project.
    Ensure that the different perspectives, capacities, needs and resources of the stakeholders, including those of waste and sanitation workers, are reflected in the project strategies and implementation plans.
    Build the capacity of staff, waste and sanitation workers and other partners through training and technical assistance on gender and social inclusion and ensure they embrace gender mainstreaming in all their operations.
    Plan and actively involve the partners/stakeholders in marking the recognized gender, waste and sanitation related days.
    Lead in conducting gender technical studies and assessments in relation to waste and sanitation management.
    Represent the DGBP project in coordination meetings and other related forums to ensure gender and inclusion issues in waste and sanitation management are captured and acted upon.
    Take lead in the planning and implementation of the advocacy component of the DGBP project.
    Take lead in establishing dialogue, sensitizing, lobbying and supporting gender mainstreaming and social inclusion among community organisations and partners at local, sub-national and national level to mobilise their support and participation in the project’s advocacy and influencing agenda.
    Support the development and implementation of gender action plans within the project and among the project partners to enhance gender equality and social inclusion integration in the waste and sanitation sector.
    Contribute to the development of technical guidance tools and approaches and coordinate the operational roll out of the same.
    Network and maintain dialogue with relevant Government Institutions, National and
    International Development Organizations to ensure collaboration, synergy and sharing of experiences on GESI, Waste and Sanitation management.
    In collaboration with the communications and impact and influence team, contribute to the production of GESI related content i.e knowledge products, success stories, etc.
    Represent Practical Action in the project area to local government, local communities, NGOs and other actors when requested to do so.
    Participate in local coordination / networking meetings as required.
    Support effective lesson learning, information management and sharing in close collaboration with the Communication team.
    Contribute to visibility/positioning of Practical Action as a thought leader in gender, waste and sanitation management, including representation at sub/national, regional and international forums.
    Collaborate efficiently and effectively with partners for learning and adoption of innovative interventions to improve project delivery.
    Participate as a member in the organizational Global Gender Group & interact with any other internal and external groups as appropriate.
    Support the timely and accurate preparation and utilization of project activity budgets.
    Support the preparation of donor project reports and other internal reports as required.
    Support development of fundable project ideas and proposals to raise funds for scaling up the DGBP work in the region.
    Keep abreast of information and knowledge in the area of gender, waste and sanitation management, synthesize, document and share both internally and externally.

    PERSON PROFILE
    To be successful in the role, the ideal candidate should meet the following requirements:
    Experience & Knowledge

    Bachelor’s degree in social sciences (Gender studies, Sociology,
    Rural development or related studies from a reputable University.
    At least 4 years’ field and technical working experience with three years in the gender and development field or relevant working experience in NGOs.

    Essential

    An excellent understanding of gender issues in development and women economic empowerment.
    Good understanding of the institutional frameworks pertaining to gender and poverty in Kenya.
    Good lobbying and advocacy skills and ability to negotiate and network with broad range of stakeholders including youth.
    Good networking, team building and alliance building skills.
    Proficient in communicating with different stakeholders including women in rural communities, county and national government representatives, other stakeholders at national level etc.
    Good experience in integrating gender and diversity and sensitivity to gender and diversity issues.
    Good communication, facilitation, training and representation skills.
    Ability to work with, support and influence others.
    Good writing, speaking and typing skill in English is mandatory.

    Desirable

    Good knowledge and application of the Gender Action Learning Systems (GALS) methodology in agriculture will be an added advantage.
    Experience working with multi-faceted teams both directly and remotely providing timely support when required.
    Working knowledge of the private sector in waste management in Kenya.

    If you are ready for an exciting challenge with an organisation whose mission and values are particularly relevant in these rapidly changing times, please forward your application, curriculum vitae and cover letter to:  Practical Action, Kenya Office by email: recruitment@practicalaction.or.ke no later than 21st June, 2024 indicating ‘Practical Action: Job Title’ in the subject line of the email. Your cover letter should outline why you feel this is the position for you and you are the right candidate. Please include the names of 3 referees in your CV.

    Apply via :

    recruitment@practicalaction.or.ke

  • Digital Engagement Specialist

    Digital Engagement Specialist

    Brief Description
    Job Purpose Statement: You love blogging, story telling, content creation and curation, smart and innovative email strategies, conversational commerce and other means of digital customer engagement and digital sales? Apply for this exciting role as Digital Engagement Specialist. You will bere-enforcing our vision of direct first through digital customer engagement. This is how we can make a difference in today’s crowded and dynamic marketplace and become part of the daily life of our customers.  
    Detailed Description

    Create innovative content strategies to effectively showcase Kenya Airways products and services at the market’s market-place.
    Lead engage with our growing audience across social media and messaging platforms. Create relevant product information to share with the customer database across the digital touch points.
    Define the strategy foreach digital touch point to distribute campaigns and content effectively. Create
new and innovative communication proposals through a digital lens based on historical information, current trends & experiences to further evolve our digital footprint.
    Develop and manage a direct email strategy including trigger email campaigns throughout the customer journey and beyond to maximize sales.
    Lead A/B testing many various email campaigns to establish the most effective campaigns. Tracking and reporting on email campaigns to guide improvements.
    Benchmark and ensure all email campaigns comply with current email best practice across industries. Flexible and creative approach to continuously improve.
    Manage social and web content activity calendar to ensure best possible coverage across channels.
    Build and manage relations with industry influencers and key stakeholders, engaging in conversations with audiences and keep developing their community.
    Work with our in-house designers to create visual content with fresh and innovative ideas,re-enforcing a modern, dynamic, and innovative brand image.
    Define and support customer engagement processes and collaboration.
    Approach with other areas of social media conversations, such as support and corporate communications.
    Together with the local teams develop localization strategy for digital to drive local engagement.
    Identify “up-sell andcross-sell” opportunities through content analysis and deploying responsive content assets and re-targeting programs for higher conversion rates.
    Leverage and enhance existing data analytics, and develop additional research and data sources as necessary, to inform content strategy development.
    Measure and communicate results on key performance indicators: Are we achieving targeted results along the key touch points in the designed journeys? Synthesize insights to create actionable recommendations to further drive results.

    Job Requirements

    University Degree BBIT or related field
    Copywriting skills
    At least 3 years ’experience in similar role
    Airline and retail experience will be an added advantage.
    Strong understanding of social media channels and enthusiastic blogger and customer evangelist
    Digital marketing and an interest in keeping up to date with new trends in design and video.
    Effective story teller with evangelizing strategies
    Understanding of web metrics, digital analytics, data analysis and interpretation.
    Strong attention to detail with the ability to meet deadlines and produce high quality work.
    Possess intellectual curiosity.
    Strong communicator
    Understanding of html

    Additional Details

    Self-motivated and proactive
    Achievement, drive& Initiative.
    Passion for Kenya Airways
    Industry and Market Knowledge
    Leading Teams for Excellence
    Collaborating as a Team

    Apply via :

    i-pride.kenya-airways.com

  • Director: Environment, Energy and Natural Resources 

Senior Superintendent Water – 5 Posts 

Registered Clinical Officer III – 4 Posts 

Assistant Public Health Officer Ill – 3 Posts 

Assistant Physiotherapist III 

Registered Nurse III – 36 Posts 

Medical Laboratory Technologist III – 3 Posts 

Assistant Occupational Therapist 

Assistant Director of Physical Planning 

Climate Change Programmes Coordination Officer – 2 Posts 

Planning and Design Officer 

Geologist 

Environment Officer I – Environmental Planning, Research & Resource Mobilization) 

Environment Officer I – Environmental Conservation and Natural Resource Management) 

Forester I 

Energy Officer I

    Director: Environment, Energy and Natural Resources Senior Superintendent Water – 5 Posts Registered Clinical Officer III – 4 Posts Assistant Public Health Officer Ill – 3 Posts Assistant Physiotherapist III Registered Nurse III – 36 Posts Medical Laboratory Technologist III – 3 Posts Assistant Occupational Therapist Assistant Director of Physical Planning Climate Change Programmes Coordination Officer – 2 Posts Planning and Design Officer Geologist Environment Officer I – Environmental Planning, Research & Resource Mobilization) Environment Officer I – Environmental Conservation and Natural Resource Management) Forester I Energy Officer I

    Duties and Responsibilities
    An officer at this level may be based at the Headquarters as the Head of Technical Division and will assist the Chief Officer in charge of Environment, Energy, Natural Resources and Climate Change in the day to day administration and management of the department. Reporting to the Chief Officer, Director Environment, Energy and Natural Resources will be responsible for the following:

    In charge of overall management and conservation of Environment including Waste Management (promoting 3Rs), Environmental
    Compliance and Enforcement, Natural Resources Management and Conservation, Energy Services, Rehabilitation & Restoration of Degraded and Riparian Ecosystems;
    Spearhead preparation of departmental strategic plans, work plans performance contacts, budgets, procurement plans and periodic progress reports in consultation with other departments a unty Chief Officer in Charge of Environment, Energy, Natural Resources and Climate Change;
    Spearhead research, monitoring, evaluation departmental] programs, projects and activities In const cner departments and County Chief Officer in Charge of Environment, Energy, Natural Resources and Climate Change;
    Inventory and mapping of natural resource Sites, degraded sites, disposal sites, waste water within the county
    Spearhead in the conceptualization, development, monitoring, evaluation and reporting of projects, prog and strategic initiatives in the directorate;
    Spearhead preparation of County State of Environment Reports and County Environmental Action Plan and its implementation in line with the provisions of EMCA CAP 38;
    Spearhead Resource mobilization including development of bankable in various thematic areas including waste management, and reporting on sultation with other environmentally Environmental Conservation and Energy Services ;
    Spearhead inventory and mapping of natural resources, environmentally significant sites (such as wetlands and disposal sites), degraded sites within the county and pollution sources (water, air & sound) within the county;
    Spearhead Policy formulation, interpretation and implementation negotiation, legislation and domestication of the relevant Multilateral Environment Agreements (MEAs) to the county and other relevant agreements in the field of environment;
    Supervising, guiding and developing staff working under him or her.

    Requirements for Appointment
    For appointment to this grade, an officer must have:-

    Be a Kenyan citizen;
    Served in the position of a Principal Environmental officer or in a comparable position (public or private sector) for a minimum period of three (3) years;
    Bachelor’s degree in any of the following disciplines; Environmental Sciences, Environmental Planning and Management, Environmental Engineering, Natural Resource Sciences/Management, Climate Change, Waste Management, Forestry, Geology, Hydrology, Geo-Information gceience, | Chemistry, relevant/Equivalent qualification from a recognized Institution
    Knowledge and general understanding Biology; or any other recognized institution; disciplines; Environmental management, Environmental field from a recognized Institution
    Master’s degree in any of the following Sciences, Environmental Planning and M Engineering, or any other relevant Institution;
    Post Graduate qualification in Environmental management field EIA/ Audits or its equivalent
    international/regional/national/sub-national policies and regulations on Environment, Energy and Natural Resources,
    Knowledge general knowledge on waste management, environmental compliance and enforcement, environmental planning and research, environmental conservation and energy.
    Management course lasting not less than four (4) weeks from a recognized institution;
    Knowledge in computer applications from a recognized institution;
    Demonstrated managerial, administrative and professional competence in work performance;
    Have shown merit and ability as reflected in work performance and results; and
    Satisfy the requirements of Chapter Six of the Constitution of Kenya 2010 on leadership and integrity.

    go to method of application »

    Interested and qualified candidates should submit their application with copies of their National Identity/passport, Academic & Professional certificates and current Chapter Six compliance certificates to the undersigned on or before 21st day of June, 2024.SECRETARY/CEO VIHIGA COUNTY PUBLIC SERVICE BOARD
    P.O BOX 880-50300
    MARAGOLI.
     

    Apply via :

  • Chairperson (1 Post) 

Vice Chairperson (1 Post) 

Office of the Cecm Finance and Economic Planning

    Chairperson (1 Post) Vice Chairperson (1 Post) Office of the Cecm Finance and Economic Planning

    Requirements for appointment
    For appointment to this position, a candidate MUST:

    be a Kenyan Citizen;
    be in possession of a Bachelor’s degree from a university recognized in Kenya;
    have knowledge and experience of at least five (5) years in matters relating to investment,
    business, finance and accounts or law;
    have a distinguished career in the field; and
    have the ability to work in a multi-ethnic and multi-cultural environment with sensitivity and
    respect for diversity

    go to method of application »

    file:///C:/Users/lenovo/Downloads/APPLICATION-OF-INTERNSHIP-FORM.pdffile:///C:/Users/lenovo/Downloads/TANA-RIVER-COUNTY-CANDIDATE-PROFILE-FORM.pdfQualified and interested applicants should visit our portal: www.jobs.tanarivercpsb.go.ke for online job application and submission. Applicants should also upload their applications with updated CV, a copy of National Identity Card, copies of academic and professional certificates, names and contacts of three (3) referees, and other relevant testimonials to:
    The Board Secretary / C.E.O.
    Tana River County Public Service Board
    P.O. Box 181 – 70101
    HOLA
    Applications should be received on or before 21st June, 2024 at 5:00pm.
    Candidates will be required to comply with Chapter six (6) of the Constitution i.e. be in

    Apply via :

  • County Director of Health Services and Sanitation 

Assistant Physiotherapist III- 2 Posts 

Assistant Public Health Officer III – 5 Posts 

Medical Social Worker III – 4 Posts 

Office Administrative Assistant II – 7 Posts 

Economist II/Statistician II – 10 Posts 

County Solicitor/Deputy Chief Legal Officer 

Municipal Manager (Kitale Municipality) 

Assistant ECDE Teacher I 

Assistant ECDE Teacher III – 19 Posts 

Assistant ECDE Teacher II – 3 Posts 

Clinical Officer – 3 Posts 

Nursing Officer – 8 Posts 

Registered Nurse III – 70 Posts 

Pharmaceutical Technologist III – 8 Posts 

Enrolled Nurse III – 10 Posts 

Laboratory Technologist III – 5 Posts 

Assistant Occupational Therapist III

    County Director of Health Services and Sanitation Assistant Physiotherapist III- 2 Posts Assistant Public Health Officer III – 5 Posts Medical Social Worker III – 4 Posts Office Administrative Assistant II – 7 Posts Economist II/Statistician II – 10 Posts County Solicitor/Deputy Chief Legal Officer Municipal Manager (Kitale Municipality) Assistant ECDE Teacher I Assistant ECDE Teacher III – 19 Posts Assistant ECDE Teacher II – 3 Posts Clinical Officer – 3 Posts Nursing Officer – 8 Posts Registered Nurse III – 70 Posts Pharmaceutical Technologist III – 8 Posts Enrolled Nurse III – 10 Posts Laboratory Technologist III – 5 Posts Assistant Occupational Therapist III

    Duties and Responsibilities

    Chair the County Health Management Team (CHMT)
    Provide leadership in formulating and implementing health policies in the department
    Supervise medical superintendents, unit heads and Sub-County Medical Officers of Health (SCMOHs)
    Provide leadership and guidance for service delivery
    Manage administrative responsibilities (preparation and approval of work plans, departmental budgets, etc.)
    Chair disciplinary committee in the health department
    Implement performance management system in the department
    Implement monitoring and evaluation of health services
    Ensure that health services and operations comply with the law or regulatory bodies
    Ensure compliance with financial regulations in the Department of Health
    Coordinate County and National health programmes
    Oversee health outreach activities
    Ensures implementation of affirmative, gender and disability mainstreaming in the Department of Health services and Sanitation
    Provide leadership and implement corporate governance in the Department of Health services and sanitation
    Enhance sustainability of health operations through partnership and collaboration with development partners and health/learning institutions
    Establish and maintain a good working environment for health providers and the community
    Ensure inventory management in the Department of Health services and sanitation
    Receive and make reports about the Health and sanitation services within the county

    Requirements for Appointment
    For appointment to this grade a candidate must have:

    Bachelor of Medicine, Dental Surgery, Pharmacy or any health related degree;
    Master’s degree in Medicine, Dental Surgery, Health Systems Management, or a Master’s degree in Public Health;
    A certificate in Strategic Leadership Development Programme lasting not less than four (4) weeks or its equivalent from a recognized Institution;
    Ten years in relevant field with at least Five (5) years in managerial position(s);
    Certificate of Registration by the Medical Practitioners and Dentists Board or a relevant professional body;
    Valid practicing license;
    Certificate in computer application skills from a recognized institution; and
    viii) Demonstrate professional competence and managerial capability as reflected in work performance and results.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :