Application Deadline: Application Deadline Jul 5, 2023

Real Time Analyst (RTA)

Description

Majorel supports clients all over the world to successfully shape their customer relationships. More than 79,000 employees in 41 countries over 127+ sites design and implement customized solutions for this purpose(For updated numbers refer Majorel website www.majorel.com).

We are looking to hire a Real Time Analyst (RTA)

Responsibilities

Manage the call volume, daily attendance and program break schedules

Assist with creation if metrics and targets for services
Work closely with the operations team to analyze and help improve their delivery processes
Generate ideas for process and service improvement planning
Produce daily, biweekly and monthly internal reports
Use trends and reports to forecast requirements
Assist with projects and other duties as requested or assigned

Requirements

Degree in Statistics or any related field
Demonstrate sound work ethic
Must have advanced level Microsoft Excel skills – Including advanced formulas, also Word and Excel
Proficiency in R, Python, SPSS, STATA, C++ Proficiency in data visualization tools
Ability to create reports in Excel and forecast results
Attention to detail and high level of accuracy
Ability to multi-task, focus and complete reports for extended periods of time
Previous call centre experience in similar post is desirable
Previous Work Force Management experience is considered an asset
Ability to take initiative
Flexible team player with a positive attitude
Must have good time management with the ability to work with minimal supervision and under tight timelines
Capable of managing multiple, simultaneous projects
Must be friendly and professional with a positive attitude
Organized with the able to quickly and effectively adapt to change
Excellent attendance record and ability to communicate professionally – oral and written
Problem solving skills: Creative and Innovative – ability to introduce creative ideas into own work and use personal freedom to develop and implement creative ideas and suggestions and take a creative approach to problems.

Should be flexible to work in day and night shifts.

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted

Apply via :

October 30, 2024
Head – Business Finance

The Role

Specifically, the successful jobholder will be required to:

Drive the Finance Business Partnering model across the Bank by offering financial insights, analysis, and performance to businesses to enhance the achievement of the set objectives.
Formulate in conjunction with business segments SMART KPIs for business/frontline teams that drive the agenda and goals for the Bank.
Work with the relevant teams to develop Initiatives to drive P&L growth.
Guide and monitor cost drivers across the various Divisions to drive cost containment and productivity.
Support the budgeting process through Finance Business Partners by ensuring all Divisions provide and adopt the agreed-upon targets/tactical.
Oversee business casing/modeling for strategic programs and also shorter-term tactical initiatives.
Ensure that organization-wide productivity initiatives and programs are focused and aligned on improving operational efficiencies and effectiveness. Evaluate the impact that improvements have on margins, bottom-line performance, and customer satisfaction.
Act as the single source of truth on the financial returns realized from process and organization simplification, automation, and digitization benefits realization.
Build and develop a high-performing team through embedding performance development and coaching/ feedback process. Discuss and act on the Key Performance Indicators for all direct reports and carry out performance appraisals.
Address compliance, risk management, and control requirements within your remit.

Skills, Competencies, and Experience

The successful candidate will be required to have the following skills and competencies:

A degree preferably in Business, Finance, or Commerce. CPA (K) or similar professional qualification.
Experience At least 8 years and above in accounting, financial and/or management reporting, and Business Analytics with 2 years additional experience in business partnering is preferred
Good knowledge of finance policies, budgeting, financial modeling, and cost management.
A good appreciation of business strategy, operating structure, and interface with other functions.
Strong communication skills coupled with good negotiation, presentation, facilitation, and influencing skills.
Strategic and commercial acumen.
Proven ability to influence business partners and build key relationships
Able to deal with ambiguity, identify resources to implement, and determine pragmatic solutions
General awareness of economic, social, innovation, and technological factors within the financial services environment.

If you fit the profile, then apply today! Please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number HBF/FSD/2023 as the subject of your email by 5th July 2023.

Apply via :

jobs@co-opbank.co.ke

October 30, 2024
API Tester

Main purpose of the job

The successful candidate will support Deloitte Consulting – Enterprise Technology and Performance Team in developing, maintaining, and optimizing the performance of MuleSoft applications. The API Tester will work closely with other development teams and customer stakeholders to ensure the delivery of robust solutions. The position will be based in our Nairobi office in Kenya.

Job Description

Develop and execute test scenarios and/or scripts to thoroughly validate functionality and API performance.
Ensure that all development, automation, and performance tasks are completed on schedule.
Monitor API performance and provide metrics around API calls.
Evaluate APIs for security and performance.
Develop automated API tests with MUnit and groovyscript.
Create and maintain API documentation.
Troubleshoot and diagnose Mulesoft API-related issues.
Analyse test results and provide timely feedback.
Collaborate with development teams to ensure successful releases.

Qualifications

Bachelor’s degree in Computer Science or any other related field.
Comprehensive knowledge of testing design techniques and principles.
Hands-on experience working with web application development and troubleshooting.
Experience creating, executing, and maintaining test plans and test cases.
Proficient in Linux/UNIX, shell scripting and version control tools.
Solid understanding of JSON, REST APIs, and XML.
Working experience with databases, such as MySQL, Oracle, and MongoDB.
Skilled in testing, documenting, and troubleshooting APIs.
Understanding the Software Development Lifecycle (SDLC).

Additional Information
Preferred Qualifications and Experience

Relevant MuleSoft certifications such as MuleSoft Certified Developer – Integration and API Associate (MCD-Integration and API Associate).
At least two (2) years’ experience working with API Integration preferably with API MuleSoft Platforms.

Behavioural competencies

Excellent English communication skills, both written and verbal.
Effective interpersonal and relationship building skills.
Adaptable, managing change and ambiguity with ease.
Focus on quality and risk.
Excellent analytical, problem-solving, and communication skills.

Apply via :

jobs.smartrecruiters.com

October 30, 2024
Member, NQCL Board of Management – (9) Positions

Duties and responsibilities:

Pursuant to the provisions of section 35G of the Pharmacy and Poisons Act, Cap 244 Laws of Kenya the Board of management shall perform the following functions:
administer the property and funds of the Laboratory in such manner and for such purposes as shall, in the opinion of the Board of Management, promote its best interests;
receive, on behalf of the Laboratory, grants-in-aid, gifts, donations, fees, subscriptions or other moneys and make disbursements therefrom;
make regulations governing the appointment, conduct and discipline of employees of the Laboratory;
in consultation with the Cabinet Secretary, to draw up a scheme of service for employees of the Laboratory;
administer the approved terms and conditions of service, including appointments, dismissals, remuneration and retiring benefits of employees of the Laboratory; and
appoint such employees upon terms and conditions to be laid down by the Board of Management, after consultation with the Cabinet Secretary, as it considers necessary for the proper and efficient administration of the Laboratory.

Person Specifications:
For appointment to this position, a candidate must:

Be a Kenyan Citizen.
Holds at least a Bachelor’s Degree from an institution recognized in Kenya.
Master’s degree in Pharmacy or Management will be an added advantage
Has not served in the NQCL as an employee in the preceding five years
Satisfy the requirements of Chapter Six of the Constitution of Kenya, 2010.

Written applications including a detailed Curriculum vitae, copies of academic and professional certificates, and ID card should be submitted in a sealed envelope, marked with the position applied for and addressed to:The Chairman
Pharmacy and Poisons Board
Lenana Road
P.O Box 27663-00506
NairobiApplications can also be hand-delivered to the Office of Chairman, located on 4th Floor Pharmacy and Poisons Board Building along Lenana Road, Opposite D.O.D, and must be received on or before 5th July 2023

Apply via :

October 30, 2024