Application Deadline: Application Deadline Jan 27, 2022

  • Debt Collector

    Debt Collector

    DUTIES/RESPONSIBILITIES.

    Locate and contact debtors to inquire of their outstanding payments and follow through the settling of the debts.
    Collecting repayment on debts.
    Ensuring the resolution of delinquent accounts
    Tracking outstanding debts.
    Making plans on recovering owed money.
    Negotiating payoff deadlines and repayment plans with clients.
    Investigate and resolve discrepancies in payments or accounts
    Work with all levels within Finance, Accounting and Billing department to ensure accurate accounting of accounts receivables and repayments.
    Locate and contact debtors to inquire of their outstanding payments and follow through the settling of the debts.
    Prepare daily, weekly and monthly reports with an analysis of debtors visited and money collected against the collection target.
    Keep frequent contact with all customers reminding them of their credit terms
    Maintain current complete and updated records of all open accounts.
    Handle customer questions and complaints and escalate if need be.
    Regularly reviewing the process and procedures to reduce debtor risk.
    Any other duty assigned from time to time.

    REQUIREMENTS.

    Diploma/Degree in Accounts / Finance or any other related field
    At least 2 years’ experience in a similar role
    Previous experience as a Debt Collector is highly desirable
    Great interpersonal and communication skills
    Strong negotiation and bargaining skills
    Ability to work under pressure to meet deadlines.

    Interested and qualified candidates should forward their CV to: using the position as subject of email.

    Apply via :

    docs.google.com

  • Manager – Data Governance

    Manager – Data Governance

    DESCRIPTION
    We are pleased to announce the vacancy for Manager – Data Governance within BI & Data Governance in Finance Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Detailed Description
    Reporting to the Head of Department – BI & Data Governance the position holder will define, implement and ensure adherence to the companywide Data Governance framework and policies across all domains to drive and improve data quality and integrity to support decision making and drive growth
    Roles and Responsibilities

    Establish and govern an enterprise data governance implementation roadmap including strategic priorities for development of information-based capabilities aligned to best practice and international standards across all business domains e.g. DAMA, ARMA, DCAM
    Responsible for defining and driving governance to ensure implementation and adherence to data governance policies defined including big data platforms and cloud implementations.
    Define roles and responsibilities related to data governance and ensure clear accountability for stewardship of the company’s principal information assets
    Identity and drive business use of data assets to stimulate growth through insights and analytics
    Define tools and methods to implement and drive adherence to data governance policies
    Proactively engage in new products design, system deployments, lines of business to ensure data governance is implemented at the core of all new initiatives
    Input into Group to drive global best practices on Data Governance across all group opcos and partner markets
    Ensure adherence to data privacy across all key data domains as defined by the company’s data privacy policy and in line the regulation
    Implement systems and process for Monitoring data quality process, identifying data quality issue patterns, applying remediation plans, implementation of data controls, and manage data quality remediation strategies.
    Define indicators of performance and quality metrics (KQIs) and ensure compliance with data related policies, standards, roles and responsibilities, and adoption requirements

    QUALIFICATIONS
    Job Qualifications

    Bachelors or Masters in Statistics, Econometrics, Engineering, Maths, Science, etc.
    5 – 8 years of experience in generating business insights, delivering data governance frameworks & policies and have good understanding of telecommunications business
    Technical Expertise in analytics and data governance platforms such as Oracle BI, Collibra, Ab Initio, Hadoop etc
    Analytics experience in one or more of these areas: campaign management, sales, product design, pricing, supply chain, network, customer care, etc.
    Good communication and presentation (oral and written) skills
    Experience in telecom, financial services or similar industries
    Hands-on experience in statistical modeling would be a plus. Statistical experience can include developing regression models, factor analysis, clustering, decision trees would be an added advantage

    Apply via :

    safaricom.taleo.net

  • Senior Informal Settlements Upgrading Expert

    Senior Informal Settlements Upgrading Expert

    Result of Service
    The overall objective of the SLSISUP is to contribute to the achievement of SDG11, Target 1 in Saint Lucia ‘’by 2030, ensure access for all adequate, safe and affordable housing and basic services and upgrade slums” and the concept of “Leaving no one behind”. Principles echoed by the current administration i.e. “Putting People First”.
    Work Location
    Home based
     
    Expected duration
    5 Months
    Duties and Responsibilities
    Goal and Objective of PSUP – Phase III
    The overall goal of the programme is directly linked to “ensure access for all to adequate, safe and affordable housing and basic services and upgrade slums” (SDG Target 11.1). The PSUP Phase III is structured in two specific objectives, which are:

    Specific Objective 1 (SO1): Strengthen global partnerships and policy dialogue for participa-tory slum upgrading and prevention.
    Specific Objective 2 (SO2): Improve knowledge and capacities for participatory slum up-grading and prevention and slum dwellers living conditions.

    The PSUP facilitated the development of the Caribbean Strategy for Informal Settlements Up-grading (CSISU) as a response to a combination of factors, including historic requests for spe-cific attention to the Caribbean sub-region, relevant policy and technical advances (including the drafting of a Caribbean Urban Agenda), recognition by the General Assembly of Ministers and High-Level Authorities of Housing and Urban Development of Latin America and the Car-ibbean (MINURVI), ECLAC and UN-Habitat, throughout the preparatory process and negotia-tions during Habitat III, of the need for Caribbean-specific support for urban development planning from UN agencies.

    The CSISU focuses on informality in the region as a policy priority that requires dedicated re-sources and collective know-how to respond to this major issue. It produced an opportunity to galvanize broad-based partnership and innovation and ultimately promote inclusive urban de-velopment and build the climate resilience of the most vulnerable, making great strides towards attaining the Sustainable Development Goals and New Urban Agenda in the region.

    PSUP is globally promoting six key principles (see below) to ensure coherent and integrated, inclusive and participatory, people-centred, right based and gender-sensitive, and community-managed and driven approaches and solutions are mainstreamed in all programme development and delivery. PSUP’s partners (government and non-government actors) embrace and operate on these common principles.

    Saint Lucia Context

    Based on the 2010 Census, St. Lucia’s population is 166,5262. This represents moderate popu-lation growth of 5% since 2001. The Census also revealed that the number of households in-creased by 24% during the same period, resulting in an average annual rate of household for-mation of 1,261 per year, and indicating that there has been an increased demand for housing in the country. This increase has been concentrated mainly in the urban districts of Castries and Gros Islet due to the high rural to urban migration rate that has been an important demographic characteristic of the country for the last few decades. However, the 2010 Census indicated that while these districts have maintained their position as the most populous parts of the country, there has also been significant population movement in the last ten years to other areas; such as rural areas of Castries and some of the peri-urban districts around Canaries, Soufriere and Vieux Fort. This phenomenon has contributed to the growth of Informal settlements on the pe-riphery of Castries and other towns.

    These settlements vary in size with their population ranging from about 300 to about 1,600 de-pending on their proximity to the urban districts. Settlements in or around Castries are large and densely populated while smaller ones are located in the rural areas. Similarly, the number of households, which range from about 100 to 600, vary in relation to their location. However, the households are not very large; average household size for those in the urban areas is about the same as the national average of 2.8 persons, while household size in the rural settlements is about 3. In most cases, women make up the majority of the population. Single parent families are also in the majority, being as high as 70% in some communities. The residents are normally quite youthful, with the percentage of persons under 30 years being over 50% in most cases. Most of the households, therefore, are single parent, female-headed households with children and/or young people. Many of the residents in the urban settlements are either self-employed or work in the tourism industry; their rural counterparts tend to be engaged as small farmers.

    Overall living conditions in these settlements are inadequate. There is an absence of basic phys-ical infrastructure such as pathways, drainage and lighting. Poor housing quality, over-crowded conditions and poor sanitation are also issues affecting these communities. Based on the St. Lu-cia Central Statistical Office’s (CSO) Basic Needs Index – a composite score used to depict a community’s standard of living − all the communities in the country are ranked from Quintile 1 (the poorest) to Quintile 5 (the richest). Informal settlements are mostly in Quintiles 1 or 2 with a few, usually the older and more established ones, being in Quintile 3. This denotes that the Informal communities experience generally poorer socio-economic conditions than other com-munities in the country.

    Saint Lucia Housing

    St. Lucia’s housing sector is characterized by relatively high levels of home ownership (74%) and private rental (18%) as well as significant numbers of Informal settlements.

    Surveys by Saint Lucia’s Department of Housing and Local Government (DOHLG) have identi-fied at least 33 Informal settlements on the island comprising over 6,000 households. Some set-tlements have been in existence for over 40 years. The extent of the problem and the limited availability of suitable Crown lands have constrained corrective actions in the sector. The DCA does not have sufficient manpower to effectively police unplanned developments. In order to partially address the enforcement issue, areas to be regularized have been designated Special Development Areas (SDA), and are subject to relaxed planning criteria (e.g. smaller setbacks). DOHLG staff carry out periodic visits to the SDA to ensure that there is no expansion of settle-ments that have already been mapped and also to assist DCA in enforcing SDA regulations as necessary.

    The DOHLG and SLNHC are the primary actors in the sector with direct responsibility for hous-ing. However, several other government agencies/ministries are also involved in housing con-struction, regularization, provision of land, and other activities in the sector. No single entity has an effective overview of sector-wide activities, coordination is limited, and there are overlap-ping responsibilities.

    Consequently, the Government of St Lucia (GOSL) embarked on addressing the Informal set-tlements in Saint Lucia through a robust national strategy that provides an overarching frame-work and guidance to improve living conditions of the vulnerable group to achieve SDG11.1.
    SAINT LUCIA STRATEGY FOR INFORMAL SETTLEMENTS UPGRADING AND PREVENTION (SLSISUP)
    Against this background GOSL has requested UN-Habitat to facilitate a participatory process to support the development of a Saint Lucia Strategy for Informal Settlements Upgrading and pre-vention (SLSISUP).

    The overall objective of the SLSISUP is to contribute to the achievement of SDG11, Target 1 in Saint Lucia ‘’by 2030, ensure access for all adequate, safe and affordable housing and basic services and upgrade slums” and the concept of “Leaving no one behind”. Principles echoed by the current administration i.e. “Putting People First”.

    Specific objectives of the SLSISUP are to develop a set of strategic priorities and actionable pol-icy proposals aimed at addressing issues surrounding Informal settlements in Saint Lucia, with the aim to facilitate settlement regularization, relocation where required and reduce the likeli-hood of Informal settlement development.

    Scope of the SLSISUP
    The process to develop the Saint Lucia Informal Strategy for Informal Settlement Upgrading & Prevention Strategy will have three major areas of work. This includes:

    Situation Analysis Report

    Establishing a national stakeholder’s platform (multi-agency and sector) for coordi-nation and participation
    Organizing a national workshop to launch the National Campaign to sensitize com-munity and stakeholders including the launch of the participatory process for de-veloping the strategy
    Data collection and literature review on Informal settlements in St Lucia

    Organizing consultative Workshops

    Conducting stakeholder mapping and analysis
    Conducting rapid policy and legislation review
    Establishing a St Lucia National Informal Settlements Dataset
    Conducting a training workshop (if needed for Multi-stakeholder Platform) prior to formulating the strategy

    Drafting of SLISUSP

    Preparing 1st Draft SLISUSP, with key strategies and results from the situation anal-ysis
    Preparing 2nd Draft of SLISUSP including implementation strategies and modalities are agreed with stakeholders
    Organizing a One-day national workshop to present the implementation strategy and a way forward including agreeing on the rectifying process (road map for adoption)
    Preparing a Final Draft of the SLISUSP

    Launch of SLSISUP

    Developing a 15-page concept note for a national programme based on the draft SLISUP
    Launching the Strategy

    RESPONSIBILITIES
    The consultancy will be home-based with travel to Saint Lucia when needed. Any official mis-sion travel expenses will be paid for directly by UN-Habitat. The consultant will be contracted by UN-Habitat and jointly supervised by a project team housed at the Government of Saint Lu-cia’s Department of Housing and Local Government (DOHLG). S/he will be working closely with local consultants and staff of the DOHLG to undertake following specific tasks, which are to:

    Designing and facilitating the preparation of the SLSISUP;
    Undertake desk review of existing data, literature review, rapid policy and legislations review in support of and consultation with DOHLG, and development partners in Saint Lucia;
    Design and collection of data, design of participatory process for the development of the SLSISUP;
    Facilitate consultative workshops to engage the stakeholder’s participation and support the coordination of the process;
    Design the consultative workshops – discuss relevant key issues and identify priorities;
    Create the communication and advocacy strategy development to promote and ensure strong buy-in from stakeholders;
    Undertake drafting and fine tuning of the SLSISUP based on guidance from UN-Habitat and the DOHLG;
    Develop a short concept note for a national programme based on a draft SLSISUP;
    Engagement of development partners, local and national key stakeholders for the development process of the SLSISUP.

    Qualifications/special skills

    Competency: Professionalism: Knowledge and understanding of theories, concepts and approaches relevant to sector, functional area or other specialized fields. Ability to identify issues, analyze and participate in the resolution of issues or problems. Ability to conduct data collection using various methods. Conceptual analytical and evaluative skills to conduct independent research and analysis, including familiarity with and experience in the use of various research sources, including electronic sources on the internet, intranet and other databases. Ability to apply judgment in the context of assignments given, plan own work and manage conflicting priorities. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is mo-tivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes respon-sibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
    Teamwork: Works collaboratively with colleagues to achieve organizational goals; solic-its input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
    Planning & Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates ap-propriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
    Skills: Ability to prioritize activities and assignments

    Excellent analytical skills in analysing data, legislation and policy framework to extract key issues related to informal settlements. S/he has prepared situation analyses, providing detailed and structured analysis of informal settlements in a small island developing state context. S/he has been open and constructive in discussion with government, the PSUP team and other key stakeholders leading to fruitful discussion. The consultant has excellent writing and interpersonal skills needed to establish connections with the government including mobilization of partners and government agencies.

    S/he meets deadlines strictly.

    Academic Qualifications: Master’s Degree in Urban Development and Planning or related fields is required. First level degree with additional 2 years of relevant experience will be accepted in lieu of a Masters degree.
    Experience: 10 years’ experience in the following areas:
    A combination of research and practical experience related to issues of informal settle-ments upgrading including policy development, land tenure, service and infrastructure development, affordable housing development, and community development and stra-tegic planning is required.
    Experience with UN-Habitat’s principles, particularly on the participatory informal set-tlements upgrading and experience in Saint Lucia or Caribbean region is required,
    Programme development and design, research skills to analyze data and information critically and identify and document key issues related to the informal settlements up-grading is required.
    Background on urban planning and participatory urban development is desirable.
    Language: Fluency in English is a requirement. Proficiency of another UN language is desirable

    No Fee
    THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

    Apply via :

    careers.un.org

  • Design Of The Food Hives Programme For The Informal Settlements Of Nairobi

    Design Of The Food Hives Programme For The Informal Settlements Of Nairobi

    About the job
    SecondMuse is a group of people working vigorously to better the world. It is doing this by putting people first, and boldly challenging itself to find solutions to complex issues and fearlessly introducing new ideas that may seem impossible at times. As an impact and innovation company, it has inclusive and mandate diversity in every program it pioneers — because it believes that diversity is absolutely vital in enabling innovative solutions. The organization also believes that resolutions to inequality and injustices are waiting to be found. Every day it sees talent, intellect, passion, and energy invested in developing some of the greatest inventions and technology that has and will continue to change humanity.
    For Oxfam Kenya, food systems are critical for the urban poor dwellers in informal settlements who are vulnerable to the vagaries of urban food insecurity, manifesting in high food prices. Effective food systems play a major role in redistributing food to the sections of the population that do not have access to it, in times of crises or as a basic necessity in recommended quantities, in a country where inequality is one of the highest in the world. Equitable and fair food systems present groups in the periphery of the cities such as women and youth with opportunities to create employment and earn stable incomes to keep themselves out of poverty and strengthen the resilience of cities. Food systems that work for the poor would need to have mechanisms in place to monitor and disseminate market signals whenever there is evidence of stress- food shortages, rising prices. Strengthening existing legal, policy and institutional systems for greater urban resilience, inclusive and the economic empowerment of urban dwellers especially women and youth is of strategic importance to Oxfam.

    Objectives of the Consultancy

    Prior To The Design Process, The Consultant Will Be Expected To

    The primary objective of the consultancy is to manage a consultative programme design process involving multiple stakeholders and to produce a comprehensive final project proposal, results framework, theory of change, budget and a brief report on the outcome of the exercise.

    To identify existing practices, supporting functions and available intervention promoting improvement and enhancement of the food system.
    Identify constraints and challenges to the promotion of regenerative, equitable, and nourishing food system in Nairobi informal settlements.
    Provide demographic description of food system actors and geographies within peri-urban and urban informal settlements of Nairobi.
    Map out stakeholders, innovations and technological opportunities available within the system for further engagement and improvement.
    Make recommendations on the best entry points for phased project interventions.
    Convene partners to facilitate the design of the project based on the information gathered.

    The desired specification and qualities of the consultant(s) are as hereunder:

    An advanced degree in Development Studies, Sociology/Rural Sociology, Agricultural Economics, Agricultural Extension and Rural Development, Sustainable and Inclusive Development or other related fields.
    Cognate and requisite experience in food security, livelihoods, resilience, and food systems programming approaches such as Food Security and Livelihoods Assessment Missions, Household Economy Approach (HEA), Participatory Vulnerability analysis (PVA), Value Chain analysis (VCA) etc.
    Demonstrated capacity in integrating gender equity and diversity concerns in programming, advocacy, monitoring and evaluation.
    Extensive experience in livelihood programmes and projects in urban areas of Kenya.
    Sound knowledge of food systems, resilience programming, rural development, rural livelihoods enterprise, family farming, agricultural markets and agricultural private sector actors.
    Knowledge of and practical experience in the application of conceptual frameworks of analysis related to the project or project/ management unit.
    Demonstrated understanding of constitutional and policy environment, national and county strategies and policies.
    High quality skills and demonstrated experience in similar pieces of work.
    Strong analytical, research, communication and report writing skills.
    Good spoken and written communication skills in Kiswahili and English.
    Proven experience of using participatory methods for data collection and analysis.

    Interested consultants (firms and individuals) are requested to submit their bids including technical and financial proposals. The technical proposals must include the TOR interpretation, proposed methodology including a detailed workplan and a Financial proposal with daily costs. Likewise, CVs of consultants must be attached and three (3) referees must be included in the CVs. Please submit applications on or before 27 th January 2022 and indicate Application for Urban Food Hives Programme Design consultancy in the subject line to the email address [email protected]

    Interested consultants (firms and individuals) are requested to submit their bids including technical and financial proposals. The technical proposals must include the TOR interpretation, proposed methodology including a detailed workplan and a Financial proposal with daily costs. Likewise, CVs of consultants must be attached and three (3) referees must be included in the CVs. Please submit applications on or before 27th January 2022 and indicate Application for Urban Food Hives Programme Design consultancy in the subject line to the email address KPConsultancyServices@oxfam.org.ukWe do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization’s page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.

    Apply via :

    KPConsultancyServices@oxfam.org.uk

  • Migrant Protection Specialist (Children on the Move) Re-Advertisement

    Migrant Protection Specialist (Children on the Move) Re-Advertisement

    Essential:

    Postgraduate qualification in social sciences, social development, Gender and Development Law, Public Policy or related Fields.
    At least 5 years’ experience in the field of Public Policy, Gender and Development, Human rights/Child rights or related fields;
    Extensive experience in formulation of national or regional policies;
    Demonstrable experience working with Child Rights organizations, Regional Economic Communities (RECs), international or inter-governmental body will be an added advantage;
    Strong awareness of child protection issues in the area of migration and displacement in the East and Horn of Africa region;
    Experience of solving complex issues through analysis, developing clear strategic vision, and ensuring buy in from stakeholders;
    Strong interpersonal and communication skills;
    Strong ability to inspire participation and building productive, collegial relationships;
    Fluent in both written and spoken English and Kiswahili;
    Strong verbal and written English communication skills.
    Commitment to Save the Children values, including willingness to abide by and enforce the Child Safeguarding and other relevant policies.

    Contract duration: 1 year

    Please attach a copy of your CV and cover letter with your application, and include details of your current remuneration and salary expectations.  A copy of the full role profile can be found at www.savethechildren.net/careers. We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.All employees are expected to carry out their duties in accordance with our global anti-harassment policy.

    Apply via :

    kenya.savethechildren.net

  • Baseline Survey Consultant

    Baseline Survey Consultant

    BASELINE SURVEY PURPOSE AND OBJECTIVES
    The main purpose of the study is to provide data and information that will be used as a basis to measure the degree and quality of change in the target population over the course of project implementation. In addition, the study will provide a benchmark to measure the projects contribution to more long-term change (impact). The following study questions will guide the baseline assessment.:
    i. What is the current capacity of HIAS partner agency staff and refugee leaders to provide integrated SRHR services to LGBTQ refugees?
    ii. What is the current capacity of healthcare workers and CBOs to provide improved, quality and LGBTQ-friendly SRHR services that meet LGBTQ individuals’ specific needs?
    iii. What is the current knowledge and attitude levels on SRHR issues among LGBTQ refugees in Nairobi?
    iv. What is the current capacity of LGBTQ CBOs to advocate for issues concerning their SRHR rights at the county and national level?
    v. What is the current level of access to integrated SRHR services (including post-GBV services) by LGBTQ refugees in Nairobi?
    Data collection will adhere to HIAS’ COVID-19 safety policies and align with the Kenyas Ministry of Health COVID-19 guidelines. Therefore, remote data collection methods will be adopted in cases where in-person data collection cannot be done due to the prevailing COVID-19 situation and, social distancing, wearing off masks and washing of hands must be observed.
    SCOPE OF BASELINE STUDY
    The geographical scope of the study will be within Nairobi County; Kayole, Kawangware, and Eastleigh and surrounding areas. The design and implementation of the baseline will ensure ethical consideration are put in place, e.g., principles of gender equality, inclusion and non-discrimination are considered and acted upon throughout, and that the meaningful participation of the most vulnerable groups and other key stakeholders is promoted in the design and implementation of the baseline.
    METHODOLOGY OF THE STUDY
    The baseline study methodologies will include:

    1 Secondary documentation: Desk review of project documents and other studies related documents
    2 Quantitative approaches will include surveys to assess knowledge, attitudes and practices of SRHR issues among the LGBTQ community and capacity of CBOs and health care providers in providing LGBTQ friendly services.
    3 Qualitative approaches will include focus group discussions key informant interviews and observation.

    The baseline data collection is to be consistent with SPHERE standards[1] through its emphasis on a rights-based and participatory approach in conducting of monitoring and evaluation; the baseline survey will be organized in a participatory way, including HIAS staff, partner agencies, refugee community leaders and project beneficiaries.
    EXPECTED OUTPUTS AND DELIVERABLES
    The expected key outputs and deliverables are:

    Inception Report: This report will present the detailed methodology, literature review, data collection tools/instruments and a data analysis plan. The inception report will be discussed with the HIAS baseline study team for any inputs.
    Draft report for stakeholder review—clearly identifying information relevant to the five objectives of the project framework; as well as data gaps and areas that may require further assessment.
    Raw and cleaned final dataset(s) containing all data collected for the baseline, including survey responses and KII/FGD transcriptions.
    Final Report (incorporating inputs from the review): The main body of the report should be a maximum of 40 pages in length, excluding Table of Content, tables and annexes).
    The findings will be presented in a validation meeting with key HIAS staff and stakeholders:

    TIME-FRAME
    Probable date for the baseline survey to commence will be January 2022 and is expected to take a maximum of 18 working days, which includes desk-review, preparation, and implementation and report-writing.
    INSTITUTIONAL ARRANGEMENT
    HIAS will establish a baseline study team to oversee all the related tasks. The HIAS Kenya M&E Officer will be responsible for the overall coordination of all the evaluation tasks with the consultant. In addition, the Program Managers, Head of Programmes, Regional M&E Officer and Country Director will provide all the necessary technical and operational support required throughout the evaluation process.
    HIAS will provide:

    Relevant documentation and background information.
    Contacts of relevant stakeholders and set up meetings.
    Consolidated feedback/guidance on draft reports.

    REQUIRED EXPERIENCE AND QUALIFICATIONS
    HIAS is looking for a consultant/team with the following skills and qualifications;

    Demonstrable expertise on SRHR and gender equality, preferably in Kenya or the region.
    Demonstrable expertise on refugee operations especially in Kenya.
    Experience in qualitative & quantitative researches, data analysis and reporting with a focus on social research and evaluation, preferably in the region.
    The team leader should preferably possess a post graduate degree in research-oriented social science or related discipline with extensive knowledge of and experience in leading (designing and undertaking) large scale quantitative social surveys as well as qualitative research.
    Experience in managing and coordinating baseline surveys, delivering agreed outputs on time and on budget.
    Experience in data collection and analysis using participatory methodologies.
    Excellent and demonstrated understanding of ethical issues in research, especially in SRHR.
    Capacity to use mobile data collection for data collection, and analysis of survey results.
    Excellent verbal and written communication in English required.

    Qualified and interested parties are asked to submit the following:· Letter of interest in submission of a proposal· A detailed technical proposal clearly demonstrating a thorough understanding of this ToR and including but not limited to the following:· Team composition and level of effort of each proposed team member (include CVs of each team member).· A financial proposal with a detailed breakdown of costs for the study quoted in Kenya Shillings.How to Apply:The Applications should be submitted to recruitment.kenya@hias.org indicating Vacancy Notice No HRTK/BS/01/22 in the subject line.The deadline for submission is 27th January 2022 at 5:00pm.Important: Only shortlisted candidates will be contacted.HRTK is an equal opportunity employer, does not charge candidates for recruitment and dissociates itself from any entity defrauding candidates. [1] https://www.spherestandards.org/resources/sphere-for-monitoring-and-evaluation/

    Apply via :

    recruitment.kenya@hias.org

  • Deputy Regional Director East and Central Africa

    Deputy Regional Director East and Central Africa

    Terms of reference
    Code: SR-00-1951
    Duty station: Nairobi, with frequent field missions (South Sudan, DRC, CAR and Libya)
    Starting date: 1/03/2022
    Contract duration: 12 months of which 4 months of initial probation contract
    Reporting to: Regional Director
    Supervision of: functional supervision of Programmes Coordinators and/or equivalent in the geographic area of competence
    Dependents: Family duty station
    General context of the project
    INTERSOS is an International Humanitarian Organisation with its HQ in Rome, branch offices in Tunis, Nairobi and Amman and representation offices in Geneva and Dakar. The organisational structure is comprised of the General Secretariat, the Departments of Programmes, Finance, Logistics & Supply, Communications & Fundraising and Human Resources, the Grants Control & Compliance Unit and the office of Internal Auditor. INTERSOS is operational in 18 countries with over 3,000 among national and international staff worldwide.
    INTERSOS assists the victims of natural disasters, armed conflicts, exclusion and extreme vulnerability. Its activities are based on the principles of solidarity, justice, human dignity, equality of rights and opportunities, respect for diversity and coexistence, paying special attention to the most vulnerable people.
    The Department of Programmes is led by the Director of Programmes and includes four Regional Directors, the Protection unit, the Medical Unit and the Emergency Unit.
    General purpose of the position
    With regular visits to the missions, support the Regional Director on the strategic programming, management and implementation of activities and achievement of objectives related to the geographic area of competence. The Deputy Regional Director is functionally supervising the Programmes Coordinators and/or equivalent in the geographic area of competence.
    Main responsibilities and tasks

    Contribute, with Regional Director to the design of the strategies and the identification of the geographical areas and sectors of intervention to be privileged
    Support Heads of Mission and key staffs in defining programming and planning activities and organizational aspects in line with the identified strategy
    Support Heads of Mission and Programmes Coordinator or equivalent in the management of relations with donors, stakeholders, authorities and representatives of beneficiaries
    He/she is responsible to guarantee in coordination with the Head of Mission and Programmes
    Coordinator or equivalent the supervision, analysis and evaluation of the key variables of the design of projects (constraints and rules of the donors, consistency and technical-methodological congruity, quality of resources, effectiveness of results efficiency). In case of need and under supervision of Regional Director produce requested programmatic documentation (e.g.: proposal, annexes)
    Coordinate, supervise and assess, through the review of PAT and/or other tools, the level of progress achieved by each project. Advise missions in project implementation and monitor the status of the program regularly reporting to Regional Director
    Collaborate with Heads of Mission and Programmes Coordinator or equivalent for ensuring systematic updating of needs analyses and critical context factors
    Guarantee, in collaboration with Head of Missions, Regional Finance Coordinator and under the supervision of Regional Director, the respect of INTERSOS Organization Management and Control
    Model and the application of INTERSOS and donors administrative procedures, rules and policies for the efficient and transparent management of projects, offices and countries of its competence
    Responsible to follow up with the HoM and Programme Coordinator or equivalent to guarantee the timely submission of mission documentation and reports to donors and HQ. Control the content of narrative reports, in collaboration with Technical Units
    Collaborate with Human Resources department for the management of Human Resources and to create a pleasant atmosphere in the missions
    collaborate to the analysis of HR needs
    If needed, and under the supervision of Regional Director, participate to the recruitment process of key staffs
    Motivate and support managers and teams encouraging cohesion and motivation
    Promote orientation and training sessions for the operators of the region. Engage in direct capacity building when/as needed
    Promote growth, development and empowerment of National Staffs
    In coordination with Head of Missions, follow up staff requests preparation and submission, to recruit new staffs in the geographic area of competence in line with budget availability
    Regularly update INTERSOS database (IMP) content for the sections of HQ competence on the basis of the information provided by Heads of Mission and Project Managers and verify accuracy of data
    Collaborate with Communication and Fundraising department to promote contents, visibility and awareness of the Organization’s work, goals, and financial needs

    Required profile and experience
    Education

    Advanced university degree in Social Sciences, International Relations, NGO management, or equivalent work experience

    Professional Experience

    Field working experience of at least five (5) years in managing humanitarian programmes with increasing responsibilities

    Professional Requirements

    Budget management skills
    Strong and proven project design skills
    Experience with donor compliance and reporting
    Robust technical competences in protection and education in emergency
    Strong representation and negotiation skills
    Demonstrated leadership and interpersonal skills
    Previous experience in people management
    ICT literacy compulsory;
    Strong experience with monitoring tools and system

    Languages

    English and French mandatory

    Personal Requirements

    Strong team spirit, comfortable in a multi-cultural environment
    Excellent analytical skills, observation and analysis capacity
    Strategic thinking
    Attention to detail and structured way of approaching tasks (very organized)
    Ability to plan and output oriented (pro-active)
    Able to ensure quick quality delivery in stressful environment (stress-resilient)
    Ability to adhere to deadlines and respect line management
    Very strong interpersonal skills: strong communication and diplomatic skills
    Practical and problem-solver
    Ability to deal with heavy work pressure
    Experience in the region will be considered a plus

    Apply via :

    www.intersos.org

  • Head of Business Support

    Head of Business Support

    Key Responsibilities

    Lead the creation, development and implementation of the product marketing and sales plans / strategies for Banks products for achieving the Banking strategy in a timely and effective manner
    Ensure the continued success of the full range of bank’s consumer Asset and Deposit products and services in terms of achievement of sales targets.
    Ensure the achievement of profitability objectives by ensuring product profitability performance is as per plans through identification and implementation of revenue generation and cost reduction opportunities
    Lead the development from conceptualization till launch of new products and services designed to deliver superior value for customers and profitability for the Bank while ensuring strict adherence to Sharia principles and guidelines.
    Monitor and manage the customer satisfaction with regard to products and ensure delivery of value-added products and services.
    Manage the creation and implementation of strategies to achieve higher levels of cross sell for greater share of wallet of the bank’s customer base.
    Planning, Organizing, Controlling, and managing Digital & alternate channels department.
    Development & ownership of the Bank’s digital & alternate channels in line with the Banks Strategy.
    Enhancing and developing internal process/procedures to achieve quick TAT executing customer’s requests and banking transactions.
    Overseeing digital & alternate Banking projects executions within timeframes and budgets.
    Ensure achieving customer service index (CSI) targets at all channels and within the department itself.
    Provide innovative solutions/facilitate the implementation of solutions to support branches/Tele-Sales/Direct Sales achieve their sales targets
    Maintain high rates of customer complaints successful closures and resolution of internal/external disputes
    Manage the development of effective communication channels, clear policies, and procedures with stakeholders
    Responsibility for the daily running and management of a contact center through the effective use of resources, with responsibility for meeting, setting, customer service targets and planning areas of improvement or development.
    Strategic management and development of the phone banking with the aim of becoming the customer’s preferred channel of interacting with the bank and most advanced call center in Kenya.
    Developing and communicating contact center policies across the channels to ensure consistency in contact center service performance in terms of quality and timeliness of communications.
    Maintaining an up-to-date knowledge of industry developments and involvement in or membership of networks.
    Developing a service culture that permeates every single job function at phone banking.
    Empowering staff and matching core competencies and capabilities with customer and business requirements.

    Education:

     Minimum Bachelor’s degree
    Master’s Degree in Business management /retail product management will be a plus

    Training/Skills

    Knowledge of Performance Management Drivers,
    Local and/or International Market knowledge,
    Knowledge of Electronic Banking Services,
    Banking Operations,
    Products & Processes,
    project management skills.

    Work Experience :

    Advanced Professional of Banking and products, Digital Banking, and product development practices with 10-12 years of work experience.

    Competencies:

    Leadership,
    coaching & mentoring,
    communication skills,
    analytical and innovative thinking,
    planning, and organizing.

    To apply, send your CV and cover letter to careers@dibkenya.co.ke  by Thursday, 27th January 2022, Quoting Ref. No. DB/BS/NRB/002/22  as the Subject of the email application. 

    Apply via :

    careers@dibkenya.co.ke

    www.dibkenya.co.ke

  • – Support Services Officer I (Electrical and Refrigeration Technician

    – Support Services Officer I (Electrical and Refrigeration Technician

    (Ref. No. NRS/476/122021)
    icipe seeks to recruit a Support Services Officer I (Electrical and Refrigeration Technician) in the Facilities and Assets Unit. The position is tenable in Nairobi at the icipe Duduville campus. This is two–year contract, renewable subject to continued project needs, funding for the position, and performance of the staff member.
    This is a nationally recruited position. A competitive compensation package will be offered to the right candidate. Only shortlisted candidates will be contacted.
    Overall Purpose of the Job
    The primary objective is to carryout routine inspection, maintenance, servicing, and repair of all electrical, refrigeration and air conditioning systems within Duduville campus. This shall be undertaken to ensure these systems perform reliably, efficiently and cost–effectively, and are safe to use or operate.
    Specific Duties
    The successful candidate will be expected to:

    Service and repair refrigeration equipment and systems, including walk–in coolers, ultra–low freezers and refrigerated laboratory equipment.
    Service and repair electrically powered equipment including stirrers, shakers, pumps, hot plates, heaters, power supplies, ovens, and laboratory safety cabinets.
    Inspect systems and their components (e.g., air conditioning, heating and refrigeration units), ensuring safety, identifying necessary repairs and providing an ongoing programme of preventive maintenance.
    Diagnose problems in refrigeration systems to identify equipment and/or systems repair, replacement or disposal status.
    Perform routine and preventive maintenance as needed and/or assigned for the purpose of ensuring the ongoing functioning of heating, ventilation, and air conditioning (HVAC) and refrigeration systems.
    Clean systems (e.g., coils, condensation pans and drain lines) to ensure units are operating correctly.
    Prepare documentation (e.g., records of refrigerants, paperwork, logs, time and material specifications) providing written support in compliance with regulations and/or conveying information.
    Carry out maintenance on the power distribution infrastructure.
    Undertake installation of electrical fittings and accessories.
    Maintain records of all utility data.
    Maintain solar photovoltaic (PV) and water heating systems.
    Maintain tools and equipment to ensure the availability of equipment in safe operating condition.
    Respond to emergency situations during and after working hours for the purposes of resolving breakdowns and any safety concerns.
    Other duties as assigned.

    Requirements/Qualifications

    Higher national diploma in electrical or mechanical engineering (refrigeration option) with 3 years’ experience, or diploma in electrical or mechanical engineering (refrigeration option) with 5 years’ experience in both electrical and refrigeration installations.
    Candidate must be registered by EPRA/NCA as an electrical/mechanical technician.
    Practical experience in electrical and electronics, HVAC systems, ultra–low freezers, cold rooms and other refrigeration systems at a busy institution.
    Knowledge of health and safety in engineering practices.
    Demonstrated ability to develop an equipment preventative maintenance programme.
    Experience in maintenance of solar PV and water heating systems.
    Knowledge of:

    Methods and techniques of maintenance, inspection and emergency repair programmes.
    Occupational hazards and standard safety practices and procedures.
    Energy and water consumption data collection and reporting.

    Experience in a research setting is an added advantage.

    Core Competencies

    Ability to communicate effectively with supervisors/management and colleagues.
    Ability to effectively read, understand and apply blueprints, schematics, and flow charts for new installation as well as during maintenance.
    Ability to diagnose, design and successfully implement a solution for each specific duty.

    Other Desirable Attributes

    Strong team player who is result–oriented.
    A high degree of independent judgment.
    Good interpersonal skills.

    Reporting
    This position reports to the the Electrical Engineer and the Facilities and Assets Manager.

    Applications will be accepted up to 27th January 2022. Interested applicants should submit: (a) a confidential cover letter; (b) detailed CV with names and addresses of 3 referees (including e-mail addresses, fax numbers); and (c) a statement illustrating suitability against the listed qualifications/competencies/ abilities, and skills.Candidates are required to apply online through: http://recruit.icipe.org or by email: recruitment@icipe.orgicipe is an equal opportunity employer. It fosters a multicultural work environment that values gender
    equity, teamwork, and respect for diversity.

    Apply via :

    recruitment@icipe.org