Jobs Kenya

Application Deadline: Application Deadline Jan 22, 2020

  • Sales Account Relationship Manager Sector Manager – Large Enterprise & Public Sector

    Sales Account Relationship Manager Sector Manager – Large Enterprise & Public Sector

    View Safaricom’s Salaries
    DESCRIPTION
     
    We are pleased to announce the following vacancy in the Enterprise Sales & Retention – Large Enterprise and Public  Sector  within the Enterprise Business Unit Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Detailed Description
    Reporting to the Sector Manager – Enterprise Sales & Retention – Corporate & Public, the position holder will develop and manage relationships and service experience among Manufacturing, Hospitality, Retail, Transport & Logistics organizations to ensure growth, profitability and retention.
    Job Responsibilities

    To identify growth, upselling and cross-selling opportunities within among Manufacturing, Hospitality, Retail, Transport & Logistics organizations.
    To Develop Strategic plans for Account/ Relationship engagement and ensure implementation of tactical plans including pipeline management   
    Develop strong relationships at CXO level within the Target Market List (TML) and wider Buying Centers to understand mid-to-long term Organizations objectives.
    Drive identification and adoption of relevant segment propositions
    Formulate Account Development Plans, Opportunity Roadmaps and Pipeline Management for sales cycle
    To effectively manage the existing and new accounts through improved customer experience by managing end to end process and ensure compliance to service agreement requirements
    Develop and execute customer ring fencing strategies among Manufacturing, Hospitality, Retail, Transport & Logistics sectors.
    To respond to enterprise customer related issues so as to provide consistent quality of service and get excellent customer rating.
    To prepare weekly and monthly reports on Sales Performance and Market Insights from day to day engagements.

     
    QUALIFICATIONS
     
    Job Requirements

    Degree in Commerce/ ICT or Business related;
    Sales experience of 4-5 years preferably managing in a B2G or B2B environment;
    Knowledge/ Work experience in ICT, among Manufacturing, Hospitality, Retail, Transport & Logistics organizations will be an added advantage;
    Strong relationship building skills, preferably from a major blue chip company;
    Drive identification and adoption of relevant segment propositions

    Additional Details;
    As part of our recruitment process we will request the below documentation which will be required as soft copies at a later stage of the process.

    An updated CV with a confirmation of three referees- 2 must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field. If the referees are within the same organization that you are working with, you will need to confirm to us that it’s okay to contact them in writing (via email). This also includes all references within the Human Resources department.
    Scanned copy of certificate of good conduct from the CID (Less than 1 year old) – Applicable to Kenyans Only
    Scanned copy of certificate from Credit Reference Bureau (CRB) – Applicable to Kenyans Only
    Scanned copy of University Certificate or letter from the University requesting for internship
    Scanned copy of your National ID / Passport-Legal Form of Identification

    go to method of application »

  • Clinical Helpdesk Agent

    Clinical Helpdesk Agent

    Expectations and responsibilities
    The clinical helpdesk agent will report directly to the Senior M&E Coordinator.
    Goals

    Provide clients with accurate health information in clear, concise language
    Support timely and effective referrals to health facilities
    Ensure clients have a positive experience when interacting with the Jacaranda Q&A platform

    Expectations

    Work in collaboration with the client success and PROMPTS teams to respond to the 500+ questions each day from users via SMS (possibly other channels such as Facebook and Telegram as well) that may need a nursing input
    Ensure sure all questions are responded to within 1 hour (high priority questions) or 4 hours (lower priority questions) during working hours with possibility of overtime and weekends
    Continuously update Q&A database as applicable and alert a supervisor if the messaging platform or FreshDesk stops functioning
    Support when a medical response is needed and elevate as necessary –Seek advanced medical input from other team medical professionals (nurse mentors, ObGyn) when appropriate
    Refer clients to the appropriate partner organization for specific issues (mental health, miscarriage/loss, abuse, etc)
    Follow-up on clients with danger signs via phone and use a referral SOP to connect them to care in a timely and quality manner
    Understand clients’ perspectives and feedback on the services they have received and communicate insights to the Q&A team
    Report regularly to supervisor on message and call metrics, questions contents, answers provided, lessons learnt, successes, challenges, solutions provided and recommendations on how to improve the Q&A.
    Send a weekly report to the supervisor which may include a spreadsheet showing week’s progress
    Send a monthly report latest by 30th/31st on the month’s progress, questions answered, lessons learnt, successes, challenges, solutions provided and recommendations on how to improve the Q&A.
    Train new agents as needed
    Coordinate with other nurses in Jacaranda Health and its programs to make sure clients have positive experiences.

    Requirements

    Hold a diploma or degree in nursing from a recognized university/(medical training) college
    Have at least 3 years’ experience working as a nurse with RH training
    Hold an active Nursing license from the local Nursing Council.

    Basic skills in neonatal/pediatrics nursing an added advantage

    Fluency in written and spoken English and Kiswahili; ability to translate written answers between these two languages
    Typing skills and willingness to improve typing skills

    Pass an online typing test. If typing skills require improvement, practice typing speed and accuracy using an online typing training system for 30 minutes per day, reporting progress to supervisor on a weekly basis until adequate speed and accuracy has been reached

    Centered on clients and their experience
    Detail-oriented and accurate in responding to queries from clients
    Self-starter: interested in growing skills, giving and receiving feedback, self-aware
    Experience in customer-facing work, such as customer service, customer success, research, sales is an added advantage
    Passion for mothers and children and providing them with health information is a MUST!

  • Attachment Advertisement

    Attachment Advertisement

    The National Transport and Safety Authority (NTSA) is a State Corporation established through an Act of Parliament; Act Number 33 of 26th October, 2012 and is mandated with effectively managing the road transport sub-sector, minimizing road traffic accidents and
    loss of lives resulting therefrom.
    The Authority invites applications from suitably qualified persons for attachment positions.
    Requirements

    For consideration for industrial attachment, a candidate should be:-
    A continuing student in a recognized institution undertaking Bachelor’s Degree or
    Diploma course in any discipline;
    Kenyan youth between the age of 18 and 30 years;
    Unemployed;
    A person of unquestionable integrity; and
    Goal oriented, dynamic, self-driven and diligent.

    Other requirements that successful candidates will be expected to provide are:

    Valid Certificate of Good Conduct;
    Personal Accident Insurance and Valid Medical Insurance Cover e.g. NHIF;
    Copy of KRA PIN Certificate;
    Copy of ID Card or Passport
    NSSF Registration Certificate
    Copy of ATM Card
    Current and updated CV.
    Copy of KCSE Certificate

    The attachment will be for a non-renewable period of three (3) months.

  • Compliance & Enterprise Risk Manager

    Compliance & Enterprise Risk Manager

    Description
    In line with enhancing career progression of staff and to support the business growth, Equity Investment Bank is looking for an experienced Enterprise Risk & Compliance Manager to serve as the mandated Compliance Officer for EIB and also embed and maintain an effective Enterprise Risk Management Framework across the business ensuring any risks and regulatory requirements for the business are identified, assessed and measures put in place to mitigate or reduce the risk in accordance with regulatory compliance requirements, approved risk tolerance, risk appetite and strategic plans.
    Reporting to the Head Equity Investment Bank the successful candidate will be tasked with:

    Provide leadership in implementing an effective risk and compliance framework in EIB including taking the lead in compliance governance oversight.
    Discharge all the duties and responsibilities of Money Laundering Reporting Officer as required by the regulations.
    Monitor compliance with regulatory requirements prescribed under the law and regulations.
    Responsible for independent reporting to Board on compliance matters including giving assurance on the manner EIB is handling any compliance breaches on regulatory requirements.
    Responsible for the coordination, management and reporting of all risks, issues, incidents and losses across the Investment Banking businesses on a quarterly basis, ensuring appropriate corrective/preventative actions are in place to address the root cause, timescales to correct are realistic and actions are closed off.
    Work closely with senior management to rectify any compliance gaps identified
    Prepare and submit an annual corporate governance report to Board and senior Management
    Liaise with the Regulator on behalf of EIB particularly on response to queries
    Work collaboratively and proactively with the Group Head of Risk and Compliance and the wider Risk team to manage the risk management function in line with regulatory and ERM requirements.
    Responsible for regulatory reporting and approval across all products.
    Monitor trade and transaction reporting, logging and resolving reporting issues by liaising with the applicable Trading Venue, ARM, APA, third-party service providers and software development teams.
    Taking full ownership of issues, tasks and ad-hoc queries, maintaining records and ensuring closure.
    Responsible for the completeness and accuracy of all applicable static data required for regulatory report submissions.
    Manage reconciliations and investigate anomalies.
    Enhance existing policies and processes and specify change requests to procedures and software.
    Test the relevant system and software implementations and updates, creating test procedures, logging and tracking issues.
    Ensuring that the relevant data protection and data retention obligations are being adhered to.
    Maintaining the relevant content within the firm’s business continuity plans 

    Qualifications

    A Bachelor’s degree in Economics, Law, Statistics, or similar field.   
    A professional certification in accounts or CISI Accreditation is an added advantage
    Minimum of 4 years’ relevant experience.
    In-depth knowledge of regulatory environment and key regulatory guidelines
    Extensive experience in Financial Services with a comprehensive understanding of Regulatory Compliance and Enterprise Risk Management.
    Very good understanding of the regulatory environment relating to regulatory reporting e.g. Capital Markets laws and regulations, MiFID, POCAMLA, Data protection laws, FATCA etc.
    Prior proven and demonstrable experience of risk and compliance management in the Financial Services environment
    Industry awareness and ability to think intuitively and autonomously
    Possess strong senior stakeholder management and influencing skills, to engage effectively with others, providing direction and challenge where required and an ability to build and maintain relationships
    Time management – able to manage competing demands
    Building effective and strong relationships with colleagues and external partners with the ability to facilitate collaboration

  • Crane Operator

    Crane Operator

    As a member of the Maintenance Team, you will be responsible for ensuring safe and efficient operation of assigned equipment and will report to the Fixed Plant Supervisor.

    The main duties will include but are not limited to:

    Carrying out accurate rigging studies
    Carrying out monthly and quarterly inspections of lifting equipment
    Operation of all BTL mobile lifting equipment as required and according to manufacturers specifications
    Ensuring BTL mobile and vehicle loading cranes are set up and operated as per manufacturers specifications
    Ensuring correct and safe use of rigging equipment
    Following set safe machine operating procedures legislation and policies and ensuring compliance with all safety requirements.
    Ensuring all maintenance requests are attended to professionally and promptly
    Ensuring Fixed Plant Supervisors and other stakeholders are kept informed of equipment availability

    To succeed you will be required to possess:

    A minimum of a Government Trade Test – Certificate 1 in any engineering discipline
    A minimum of 5 years’ experience operating cranes of minimum 60t capacity
    A valid Kenyan driving license class BCE
    A valid Kenyan heavy commercial equipment license (special endorsement for crane)
    A high level of interpersonal skills
    A “can do “ attitude
    Resilience and Resourcefulness
    Good presentation, well spoken and have strong work ethics
    Accuracy in record keeping and time keeping
    Knowledge of safety standards and a willingness to use protective clothing
    Deftness and attention to detail
    Proficiency in written and spoken English

  • Principal Human Resource Management Officer (Grade 4)

    Principal Human Resource Management Officer (Grade 4)

    Job Summary
    For appointment to this grade, a candidate must:

    Have Bachelors’ degree in Human Resource Management or any other related course from a recognized institution.
    Have Master’s degree in Human Resource Management or equivalent qualifications from a recognized institution as an added advantage;
    Have a minimum of five (5) years relevant work experience

    OR

    Have served in the grade of Senior Human Resource Management Officer for a minimum period of three (3) Years;
    Be a member of institute of Human Resource Management and in good standing;
    Have a Certificate in Management Course lasting not less than four (4) weeks from a recognized institution;
    Have a Higher National Diploma in Human Resource Human Resource Management or Chartered Human Resource Professional (K).
    Have demonstrated professional and administrative competence as reflected in work performance and results;
    Knowledge in ERP system and Human Resource Management Information Systems (HRMIS) will be an added advantage;
    Have proficiency in computer application skills; and
    Fulfill the requirements of Chapter six of the Constitution.

    Responsibilities

    Coordinating the activities of the department;
    Providing leadership in development and implementation of human resource management and development strategy, policies and procedures;
    Analyzing staffing levels for effective succession planning;
    Providing secretariat to the Management Advisory Committee;
    Overseeing human resource planning;
    Developing, recommending and ensuring effective implementation of staff compensation and rewards systems;
    Ensuring implementation of health and safety Programmes;
    Promoting development of staff welfare Programmes;
    Custodian of staff records;
    Overseeing administrative functions;
    Overseeing the development and implementation of an effective staff performance management system;
    Ensuring development and implementation of the training and Development plan;
    Develop and implement effective administrative policies, procedures and regulations in the following areas; transport, records, library, cleaning, catering, work environment and security management;
    Support in the Development, Review and implementation of the Council’s Strategic Plan;
    Development of Departmental Work plan and Budget;
    Prepare periodic reports.

  • Deputy Team Leader Programmes – Humanitarian Surge Team (HST)

    Deputy Team Leader Programmes – Humanitarian Surge Team (HST)

    ROLE PURPOSE:
    The Global Humanitarian Surge Platform (GHSP) operates on behalf of the members and SCI, and is dedicated to identifying, developing and deploying skilled and experienced surge staff from across the movement to meet the needs of our domestic and international responses. This helps to improve our response quality, timeliness, and effectiveness; ultimately, this will save the lives of children and their families. The platform is responsible for:

    Ensuring our humanitarian responses have access to suitably skilled and experienced staff they need to deliver a high quality and timely humanitarian response;
    Managing the end to end deployment process for all surge deployments;
    Identifying and developing future humanitarian surge staff to meet the needs of our responses;
    Identifying new and innovative ways to meet the surge needs of our responses.
    This role will be responsible and accountable for the provision of Deputy Team Leadership (Programmes) within the Global Humanitarian Surge Platform,  
    In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.

    Qualifications and experience
    Essential

    Extensive experience of working within a senior management role within a complex country programme in an emergency response or fragile state
    Previous experience of managing programme teams in large-scale first phase emergency response is essential
    Previous experience of managing a large multi-sector, multi-national team
    Previous experience of programme management across multiple locations
    Experience of managing multi-donor, multi-site programmes (including ECHO, DFID and OFDA) of GBP 5 – 10m, preferably in insecure contexts
    Commitment to, thorough understanding of, and able to train staff in participation and accountability approaches
    Demonstrated ability to set up monitoring & evaluation systems in large complex programmes.
    Demonstrated ability to set up learning and development processes for a large team
     
    Proven ability of mentoring and coaching
     
    Experience of senior level representation
    Experience of developing and negotiating successful partnerships with institutional donors
    Ability to write clear and well-argued assessment and project reports
    Excellent written and oral communication skills
    Proven ability to influence change at an operational and strategic level
    Politically and culturally sensitive with qualities of patience, tact and diplomacy
    A high level of written and spoken English
    The capacity and willingness to be extremely flexible and accommodating in difficult and sometimes insecure working circumstances.
    Commitment to the aims and principles of SC. In particular, a good understanding of the SC mandate and child focus and an ability to ensure this continues to underpin our support
    Fluent in English and another language: either French, Spanish, Portuguese or Arabic

    Desirable

    Experience or knowledge of working and living in relevant regions/contexts
    Security management experience across a large programme
    Specific experience of designing and managing consortia projects

    Media experience
    We offer a competitive package in the context of the sector. This role can be based anywhere and is offered on the basis of compliance hiring.

  • Regional Talent Acquisition Partner

    Regional Talent Acquisition Partner

    Job Summary
    Reporting to the Director of Global Talent Acquisition, the Regional Talent Acquisition Partner will be responsible for full life-cycle recruiting and manages assigned requisitions for the East, Central and Southern Africa Region. S/he will be acting as a specialty recruiting and staffing expert with demonstrated ability to effectively build strong relationships with assigned business groups.
    The TA Partner will be responsible for creating / maintaining a strong network of candidates for ongoing organizational needs at all levels by developing innovative sourcing initiatives and a solid pipeline of qualified candidates, including strong female candidates from the region who are capable of filling senior leadership roles.
    Inclusive of sourcing, screening, and interviewing internal and external candidates the Talent Acquisition Partner will work closely with hiring managers to select, make recommendations and hire selected candidates. The person in this role will partner closely with the HR Generalist to identify and understand the needs of the business and will also serve as a back-up for other members of the Talent Acquisition Team.
    Job Responsibility #1: Recruitment (60%)
    Aggressively and creatively source, recruit, pre-screen, assess and present top-quality candidates for hiring managers within an appropriate and consistent timeline. Partner with hiring managers to build effective sourcing, assessment, and closing approaches to manage candidate/manager expectations through a thorough understanding of return on investment and business needs of each Country Office in ECSA. Research and recommend new sources for active and passive candidate recruitment. Build networks to find qualified passive candidates.
    Recommend and develop innovative recruitment strategies that will contribute to the ECSA roadmap by implementing new processes and fine-tuning standard processes for generating qualified candidates. Actively advertise postings through a variety of means, including social media, to ensure adequate exposure on industry specific websites, and other avenues that create interest on the part of potential candidates. Promote and advocate CARE’s values and culture during all phases of the selection and hiring processes.
    Job Responsibility # 2: Hiring Process (15%)
    Ensure hiring process is effective and efficient for the new employee and hiring managers by reviewing background checks, preparing offer letters in a timely manner, and responding to candidates not selected. Coordinate New Hire orientation with Country Office HR Teams and the Regional Senior HR Officer.
    Job Responsibility # 3: Networking (15%)
    Develop applicant sources by networking and creating a presence in the Region through participation in professional association meetings etc. Develop and maintain rapport with colleges, employment agencies, other recruiters, and professional organizations.
    Job Responsibility # 4: Recruitment Metrics (10%)
    Analyze recruitment data to produce accurate recruitment reports as required
    Qualifications and Experience

    Bachelor’s Degree preferably in Human Resource Management, Business Administration or similar field
    5-7 years of proven work experience as a Recruiter/Talent Acquisition Partner
    Experience working in Francophone markets is highly preferred
    Expertise in recruiting across geographies. Practical experience and strong networks in Africa, is essential
    Success in full-cycle recruiting, from first touch to start date preferably with INGOs
    Proven success recruiting across multiple levels of an organization
    Solid ability to conduct different types of interviews (structured, competency-based, stress etc)
    Hands on experience with various selection processes (phone interviewing, reference check etc)
    Hands-on experience with recruiting software – Taleo system is an added advantage
    Excellent communication and interpersonal skills
    Exceptionally self-motivated, with the ability to work independently
    Demonstrated ability to effectively interact with a wide range of management styles within the Region and build relationships
    Demonstrated ability to identify and resolve problems in a timely manner and appropriately gather and analyze information.
    Strong decision-making skills
    Experience with Social Media (Facebook, Linked-In, Twitter, etc) very helpful

    The position has working relations with the following:
    Internal: Hiring managers with recruitment needs.
    External: Applicants, Recruitment agencies.
    Travel – Expected to travel at least 20%