Application Deadline: Application Deadline Jan 15, 2024

Roadmap for FGM/C Abandonment: A Comprehensioadmap for FGM/C Abandonment: A Comprehensive Analysis of Problems and Context for Program Implementation

Scope of Work
The scope of work shall entail the following:

Stakeholders’ engagement

Conduct workshop with key stakeholders including community leaders, religious figures, healthcare providers, local NGOs, government agencies and women’s groups to analyze their attitudes, perspectives on FGM/C and potential roles in abandonment efforts as well as presentation of the problem and context analysis progress report.

Problem and Context Analysis

Conduct a thorough problem and context analysis
Assess the root causes, prevalence, trends and consequences of FGM/C
Understand the socio-cultural, religious, economic and contextual factors that contribute to the continuation of FGM/C
Identify and describe any evidence and extent of medicalization of FGM/C within Garissa County population.
Identify key stakeholders, influencers, gatekeepers and community leaders who can support and promote abandonment efforts
Assess the existing data, research, legal and policy frameworks related to FGM/C in the target area and community
Conduct fieldwork, including interviews and focus group discussions, to gather primary data
Analyze the collected data to identify key problem areas and challenges

Programme implementation

Recommend comprehensive evidence-based FGM/C programme implementation strategies and activities tailored to the unique contexts of the target communities looking into its feasibility and practicality
Review past and current interventions and programs aimed at FGM/C abandonment by assessing their effectiveness and relevance within the target population context as well as their impact on local communities. Provide case studies

Contextualized tactics and messages

Provide insights for the creation of tailored context-specific tactics and messages to encourage FGM/C abandonment within target region and communities that are sensitive to the religious norms to encourage FGM/C abandonment as well as resonates with the local cultural norms of the communities with a focus on behavioral change

Geographic Focus: Garissa County with specific focus in Waberi ward of Garissa Township and Masalani of Ijara Sub County.
Target Population: Community, women leaders, girls, women, men, boys, youths, reformed circumcisers, opinion leaders, media, national and county government as well as Women, girl- and youth-led grassroots organization’s/networks/groups
Deliverables
Phase
Deliverables
Targets
Inception report

Detailed inception report outlining the study, workplan with timeliness, methodology, and tools to be used for primary data collection and reporting. It should also include the process for conducting in-depth Problem and Context Analysis

Inception report submitted
Progress report

Conduct data collection exercise
Presentation with findings and recommendations
Share draft analysis report to WOKIKE
Presentation during stakeholders’ engagement
Draft Analysis report submitted

Final Report

Documentation of any data gathered during the data collection process
Consolidated analysis report including recommendations on strategies/tactics/messaging to promote FGM/C abandonment
Hard / soft copies of data, data analysis, pictures submitted to WOKIKE
Final analysis report submitted after incorporating WOKIKE comments

Technical Requirements

At least 5years of direct hands-on professional experience in conducting Problem and Context Analysis providing contextualize tactics and strategies for program implementation
Proven field and research experience in conducting similar assignments
Demonstrated experience in social sciences with emphasis on social & behaviour change, reproductive health, community development and gender studies and any other relevant fields
Experience of coordinating with a diverse set of stakeholders
Language skill: English & Somali – highly desired
Ability to conduct analysis with minimal support from WOKIKE in the target population, complete the analysis and deliverables on time
Effective communication and advocacy skills: ability to communicate with various stakeholders and to express ideas and concepts concisely and clearly in written and verbal forms
Excellent demonstrated technical report writing skills.
Ability to travel for the assignment

WOKIKE invites interested candidates who meet the above requirements to submit an application, which should include the following to careers@womankindkenya.org on or before 15th January 2024 at 1715 hrs. Kenyan time:

Apply via :

careers@womankindkenya.org

November 2, 2024
Programme Officer – Conflict Stability and Security Fund (CSSF) EO Research & Innovation Advisor G7

Main purpose of job:

The successful candidate for the Conflict, Stability and Security (CSSF) Programme Officer role will be a part of the Somalia Stability, Security and Justice (SSJ) team. The role will focus on delivering quality security and justice capacity building and institutional strengthening projects through commercial, NGO and multilateral partners and subject matter experts as part of the team’s Security and Justice portfolio.
This role will require use of programme and project management skills in project mobilisation and implementation; delivering excellent results, financial, and risk management; project monitoring; maintaining effective relationships with partners; and delivery of value for money primarily within the CSSF Somalia Security Sector Reform component. Willingness to work flexibly across the wider FCDO Stability, Security and Justice portfolio will be required at times.

Roles and responsibilities / what will the jobholder be expected to achieve?:
Lead on high standards of financial management:

Take lead on managing and monitoring project budgets and expenditure, including monthly review of implementing partners’ activity based budgets (ABB) and expenditure reports (ERs), and generating progress reports from FCDO accounting system and implementing partners financial data.
Work with the programme lead to develop efficient and robust mechanisms to realistically forecast, monitor, manage, review, report and record partner spend, while challenging partner forecasts and budgets where necessary.
Maintain efficient working-level relationships and provide end-to-end support for assigned procurement activity including fulfilling Hera system-related responsibilities such as requisitioning, receiving, invoice validation, monthly invoice payment, and troubleshooting invoices on hold, processing payment of supplier invoices, forecasting and providing data for financial reporting requirements.
Ensure all financial information and records -including invoices, expenditure reports, evidence, audit reports and statements etc.- are received, reviewed and records maintained appropriately.
Work with internal and external colleagues to continually assess and achieve value for money and develop periodic progress updates.
Support follow up with partners/consultants on payments, checking and processing within set deadlines, and requesting additional information as required.
Support and participate in financial due diligence and compliance spot-checks and help track on the recommendations ensuring feedback is embedded into programme management.

Programme management support:

Liaison with programme lead, policy colleagues and implementing partners to establish, manage and monitor key performance indicators, and risk, updating on progress and risk trends to ensure effective delivery.
Assist team in carrying out programme management activities such as due diligence audit, asset spot checks, OSJA updates, risk assessments and annual reviews.
In line with the agreed programme MREL and Result Management frameworks, support the tracking of indicator performance, and collating of stories of change and other evidence.
Oversee documentation and records on Teams and support on communication of lessons and progress effectively for internal and external audiences.
Occasional travel to Mogadishu for participation in project activity and monitoring.

Contract Management Support:

In support of bidding and award processes, review and drafting of programme agreements (MOUs, Grant Agreements and Contracts); and managing compliance to agreed terms. This may require working with suppliers/implementing partners, and London-based procurement teams.
Support on commercial engagement, ensuring commercial process milestones are met in time.
Support the team to meet internal corporate compliance requirements including quarterly compliance checks.

Corporate/Cross-team programme support:

Provide secretariat support to SSJ team corporate and board meetings, including collating and distribution of meeting papers and circulating the agenda as required.
Contribute to cross-team working in the delivery of the team’s internal and external corporate responsibilities including coordinating logistics for programme/team related meetings, events and workshops.
Provide leave cover to programme team when required.
Other related duties that may be assigned within the team on audits, visits etc. during surge periods.
All CSSF funded roles must ensure compliance with the International Development Gender Equality Act (2014) by demonstrating consideration for gender equality and supporting CSSF ambitions to achieve the UK’s Women, Peace and Security objectives.

Resources managed (staff and expenditure):

The job holder will work collaboratively with the programme teams to take responsibility for the financial management of the programme budget.

Essential qualifications, skills and experience

Programme and project management and delivery skills and experience (2+ years) and responsibility in similar rapidly changing contexts, preferably with experience working in partnership with multiple delivery partners such as private sector, NGOs and/or UN agencies.
Demonstrated ability to manage finance, risk and results in development programmes.
Ability to deliver high quality results at pace, while working with minimal supervision.
Excellent interpersonal and communication skills, and efficient informed decision making.
A proactive approach and a focus on continuous improvement of self and others, with an appetite to work with others to simplify processes and improve efficiency.
An undergraduate degree in Programme Management, Sociology, International Relations or other degree relevant to the job.
Strong IT skills and literacy in Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams).
The role requires fluency in written and spoken English.
Desirable qualifications, skills and experience 1
Experience in governance programming in Somalia or similar contexts
Managing cross-departmental funds
Working with a donor organisation
Somali language skills would be an advantage

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Use the link(s) below to apply on company website.

Apply via :

November 2, 2024
Graduate Trainee

Program objective
The objective of this program is to equip young minds and fresh graduates with the skills to kick start their career in the above fields. Throughout the program you will receive extensive and exceptional learning and development opportunities. You will have a mentor throughout the program to guide, support and monitor your development.
Your profile

Diploma/degree in Horticulture, Food science or any other related field.
Highly ambitious with a passion and in-depth understanding of growing, with an infectious enthusiasm for learning.
Authentic and knowledgeable about farming and horticulture practice
Able to thrive on being able to deliver against demanding deadlines.
Good command of the English language, both verbal and written.
High moral standing with impeccable integrity.
Strong research, decision making, critical thinking, and problem-solving skills.
Awareness of industry trends, threats, technology, and developments.

Apply via :

www.aaagrowers.co.ke

November 2, 2024
Project Lead – NAWIRI

Job Summary

The primary purpose of this role is to lead the management and implementation of the USAID/BHA funded and CRS led NAWIRI project through overseeing the implementation of the component held by Concern Worldwide. The Project lead is a member of the NAWIRI Senior Management Team (SMT) that is convened by the lead partner, CRS. The SMT brings together all Nawiri project consortium leads. S/he will provide leadership and overall management of the Concern’s sub agreement portfolio with CRS.

Main Duties and Responsibilities
Main Duties and Responsibilities
Program Management

Providing overall leadership on planning, designing and the implementation of programme activities in the light of Consortium and donor strategic priorities and programme design/objectives
Ensure timely development and execution of Concerns yearly work plans including Detailed implementation plans(DIPs), USAID/Bureau of Humanitarian Assistance (BHA)-Pipeline and resource estimate proposal(PREP) and Scopes of Works (SOWs)
Ensure timely and appropriate technical support is availed to Concern Nawiri staff in the field and other members of the consortium as relates to nutrition. Concern roles to other Consortium partners scopes of work is technical advisory as relates to Nutrition specific activities/interventions
Participate in Nawiri Consortium periodic and adhoc project meetings
Ensuring compliance with organizational and donor rules and regulations, particularly with respect to financial and contract management, budget and expenditure monitoring.
Ensure development and execution of annual budgets including periodic reviews, quarterly costed work plans and procurements plans
Providing managerial and technical support throughout the implementation of the programme, including management of any sub-contracts.
Lead the development and execution of Concern Nawiri assessments, surveys and evaluation
Externally work closely with Nawiri MEAL partner to ensure Concern H&N portfolio follows the Nawiri Programme monitoring. Internally work with Concern MEAL unit to ensure Concern Sub agreement adheres to the M&E framework.
Reporting—ensure quality and timely submission of Concern reports as outlined in the sub agreement- monthly, quarterly and annual
Maintaining regular and transparent communication and high quality reporting on the programme.
Lead advocacy engagement with the National and County governments on the deliverables and agenda relating to Concern’s SOW in the NAWIRI Consortium including guiding H&N policy direction for H&N at the County.
Ensuring timely development and operationalization of advocacy, communication and visibility strategies of the programme.
In line with Concern scope of work (SOWs) and Nawiri Knowledgement Management ensure the development and dissemination of technical products in learning events fora that includes;- County, national/regional and international forums- case studies, technical briefs, abstracts and publications
Oversee and monitor the programme risks (including financial, logistical and other support systems, security and safeguarding) as relates to Concern’s components under the Nawiri programme and flag issues in a timely manner to the Concern Country Director, Programmes Director and/or the Nawiri Chief of Party.
Represent Concern in the Nawiri Consortium Weekly/monthly, donor (USAID/BHA) meetings and other adhoc meeting.
Developing and maintaining strong working relationships with other consortium members. Maintaining regular communication with the members, including negotiating scope of works, addressing requisite revisions in programme work, and addressing issues that may arise.
Representing Concern in the consortium and serve as the key liaison to relevant government authorities (especially with National and County Governments)

People Management

Engage with direct reports for performance management and development through regular performance development reviews; monthly individual work plan development, implementation and review
Participate in recruitment, induction and on boarding of new staff and provide ongoing mentorship, coaching and support for professional development.
Manage leave planning and utilization for direct reports

Others

Adhere to and promote the standards outlined in the Concern Code of Conduct and associated policies to their team, beneficiaries, and be committed to providing a safe working environment
Participating and contributing towards Concern’s emergency response, as and when necessary
Take all possible measure to meet Core Humanitarian Standards (CHS)
Any other duties as assigned by the line manager

Person Specification
Minimum Education, Qualifications & Experience Required:

Master’s degree in Nutrition, health systems strengthening, Public Health, Nursing, Social Sciences or any other relevant field
Proven experience (at least 6 years) of working at senior programme management and leadership role with INGOs.
Over 5 years’ experience managing and coordinating diverse workforce-technical, national/HQ advisors etc.
Thorough understanding of devolved health function and working with County governments.
Proven experience on managing a large USAID grant
Excellent written and spoken English languages skills.
Strong analytical, interpersonal, communication and organization skills.
Strong coordination skills specifically with the ability to effectively coordinate influence and negotiate with government.
Ability to build and maintain effective relationships with senior representatives of donor(USAID/BHA), INGO and national and county government structures and to represent at national or international level fora
Thorough understanding of gender/equality, protection and conflict mitigation issues.
Strong financial management and donor compliance skills.
Experience in the design and use of monitoring and evaluation systems.
Experience of working in a consortium highly desirable

Preference will be given to candidates who have:

Proven experience in health systems strengthening highly desirable.
Strong facilitation and time management skills with an ability to plan ahead, anticipate requirements, problems and obstacles and manage competing priorities
High integrity and demonstrated ability to follow standards and policies
Ability to work in a systematic and organized manner and attend to details

Competencies required:
This position will demand a highly motivated, committed and energetic individual who will be able to manage, engage others, influence and communicate effectively.

Effective management
Individual leadership
Communicating and working with others
Creativity and innovation
Influence, advocacy and networking

Interested candidates, who meet the above requirements, should send a detailed CV with three referees and Cover Letter Only to nairobi.hr@concern.net with the subject of the email as ‘Project Lead- NAWIRI’ specifying the location you are applying for on or before Monday 15th January 2024. Only short-listed candidates will be contacted for interview.

Apply via :

nairobi.hr@concern.net

November 2, 2024
Accounts Assistant Finance Officer

WHAT YOU WILL DO
Responsible to the Finance Officer (FO). The Account Assistant plays a crucial role in supporting the finance department by performing various accounting and administrative tasks. This position is responsible for timely and accurate recording of financial transactions, maintaining records, reconciliations and contributing to the overall efficiency of the finance team as guided by the college policies.
Scope of the role:

Accounting and administration
Accounts Payable and Receivable
Financial Record Keeping

Your key Responsibilities:

To ensure that all funds received from clients is receipted in the system accurately, on time and a valid receipt is issued
Reconciling cash deposits/cheque collections at the end of each day with cash book balances and Prepare cash received schedules and summaries relating to cash receipts on a weekly and monthly basis, separated between tuition and other receivables
Collecting cash revenue and ensuring banking is done within 24hrs as well as Perform reconciliation of accounts, identify and resolve adjustments and discrepancies in financial records
Monitor monthly receivables activity while making sure that that billing, collection, and reporting is done
Examine and analyze customer account details, which include non-payments, delayed payments and create an internal recovery system to ensure debtors days are maintained at 30days
Set-up new customers and suppliers in Microsoft Dynamics NAV system, Complete general ledger account reconciliations by analyzing transactions, comparing expected results to actual results, identifying errors, and making necessary corrections, and presenting data in a user-friendly format
Continuous debt collection to ensure receivables are maintained within 30days and match supplier invoices to the delivery notes and the Purchase orders before updating them into the Microsoft Dynamics NAV system
Ensure timely Supplier Reconciliations before processing payment and Verify that all payment documents are properly approved, accurate and complete before processing of Suppliers, Staff and Students Payments by EFT, Cheque or Mpesa
Calculation and Deduction of Withholding Taxes where applicable, adjusting the WHT and issuing withholding certificates and assist with the tax provision reporting process and the tax compliance process to include the submission of tax returns and tax payments to the relevant tax authorities
Ensure that all adjustments to supplier accounts including credit /debit notes are approved accordingly before processing and respond to queries from the suppliers and customers
Liaising with the procurement department regarding any supplier queries and Prepare payables and receivables audit schedules
Any other duties assigned by management.

THE SKILLS AND COMPETENCES WE ARE LOOKING FOR: EDUCATION AND EXPERIENCE
Minimum requirements:

Bachelor’s Degree in Accounting and Finance plus CPA (I) or equivalent qualifications
Over two (2) years’ experience in financial accounting in a learning institution

Key Skills and Competencies

Considerable knowledge of financial accounting and debt collection systems
Ability to perform professional accounting work in accordance with the international “Generally Accepted Accounting and Auditing Principles” (GAAP), procedures and controls
Effective communication skills ability to present ideas clearly, both orally and in writing and to prepare comprehensive reports
Ability to identify and resolve problems in a timely manner, gather and analyze information skillfully, develop alternative solutions, work well in group problem solving situations and use reason even when dealing with emotional topics
Considerable knowledge of computerized information and financial management systems, proficiency in database systems, spreadsheet and flow chart applications, computerized accounting systems
Demonstrate ability to meet deadlines, analyze financial and operational data and information, think analytically and critically
Ability to maintains high level of confidentiality, remain open to new ideas and experiment with improved systems and proven methods
Ability and willingness to make consultative decisions, exhibit sound and accurate judgment, support and explain reasoning for decisions, include appropriate people in decision-making process and makes timely decisions

Personal Attributes

Team player
Positive attitude
Initiative taker
Logical and detail oriented
Good analytical and problem-solving skills
Highly committed and self-motivated

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Use the link(s) below to apply on company website.

Apply via :

November 2, 2024
Stores Assistant Customer Care Assistant Critical Care Nurses Staff Nurses -General Ward Theatre Nurses Accident and Emergency (A & E) Nurses Midwifery Nurses Paediatric Nurses Renal Nurses Wound and Stoma Care Nurses CSSD Attendants Radiologist

Duties and Responsibilities

Maintain stock, supplies and inventories and consistently updating a list of inventories purchased and those issued out.
Liaise with the Finance and Procurement departments for fast supplies, delivery purchase and payment.
Ensure work orders are correct and fully completed and that all stock is allocated to the right end user.
Produce weekly reports to ensure that key critical areas of stock system are controlled, discrepancies addressed and resolved.
Schedule and manage stock take in all areas of the organization.
Monitoring stock by setting the critical stock levels to ensure proper stocks management.
Verifying the quantity and quality of goods/materials and ensuring receipt and issue of accompanying documents.
Issuing materials for use by the different user sections/departments.
Storing and proper handling of materials in accordance with the prevailing procedures and systems.

Education

Degree in business or technical subject from a recognised University.
Candidates with a Diploma in Purchasing and Supplies in addition to a university degree will be given preference.

Job Experience
Minimum 2 years’ relevant work experience.
Membership
Member of by Kenya Institute of Supplies Management (KISM) or any other relevant
professional body in good standing.
Key Competencies – Skills/ Knowledge/ Aptitude

Computer literate with working knowledge of Ms-Office.
High level of integrity
Good interpersonal skills

go to method of application »

For qualified candidates kindly send your cover letter and CV to recruitment@aarhospital.com.
Note: Only qualified candidates will be contacted.

Apply via :

recruitment@aarhospital.com

November 2, 2024
Inclusive Humanitarian Assistance (IHA) Technical Officer – National Staff

Under the management of the Program Director, the Inclusive Humanitarian Assistance (IHA) Technical Officer (TO), based in Nairobi following the opening of HI’s program in Sudan, contributes to the implementation of Humanity & Inclusion’s mandate. She/he contributes to the implementation of the project in Sudan, where HI will start activities through a local partner, by providing technical expertise and ensuring that the quality and impact of the project(s) concerned is optimized. She/He works closely with the program’s technical team.
He/she is responsible to provide technical support and coaching on Disability-Inclusion of the operational partner. She/he will also make sure to sensitize on disability-inclusion and the IASC guidelines of persons with disability in humanitarian coordination mechanisms. S/He will also develop and disseminate policy briefs on disability-inclusion and DGA related protection risks to humanitarian actors, coordination mechanisms and donors.

YOUR PROGRAM:
Mission 1. Provision of Technical support and coaching on Disability-Inclusion and the implementation of the 4 Must-Do Action in the project activities

Applying appropriate technical guidance and support to the operational partner and HI project’s team
Ensures that the project(s) activities are implemented according to internal quality and technical standards and proposes adjustments or improvements, if necessary.
Support the operational partner in the adjustments of project documentation as required in accordance with global technical norms and standards.
Contributes to the regular reporting of the technical activities of its perimeter (collection and analysis of the technical data collected) in conjunction with the project team and the MEAL team. Conduct relevant monitoring and evaluation processes under supervision of the line manager.
Contributes to the internal and external donor reporting (intermediary and final report) as requested.
Ensure coordination and collaboration with the technical partners of the project as delegated by the project leader.
Support the Sudanese operational partner in helping to create links with community-based organizations and associations, focal points, and other organizations (national and international) to reinforce HI’s information about available services and maintain relationships between humanitarian actors.
Providing capacity development and technical support activities to external organizations and to the community according to IHA collaboration with and upon validation of the Country Director.

Mission 2. Provides technical learning from projects

Collects the elements necessary for capitalization or documentation exercises.
Contributes to technical learning under the responsibility of the specialist or project manager, based on good practice.
Contributes to the terms of reference for evaluations.
Implements recommendations for improving the technical quality of projects.
Contributes to the development of technical support and capacity development tools and materials with the national technical officer, if any, or the technical specialist for inclusion to implement inclusion activities (trainings, bilateral organizational support, awareness raising sessions)

Mission 3. Contributes to the animation of the inclusion sector

Contributes to or leads the necessary technical training in his / her field both with external and internal actors.
Contributes to the skills upgrading plan for professionals in their sector and may be a third-party assessor.
Can contribute to the development of a local talent pool within its sectoral perimeter (conducts technical interviews of candidates and makes recommendations, identifies training needs)
Disseminates the technical tools, training, policy briefs, and other relevant documents upon prior validation by the Country Director and HQ referent, if any, or line manager.

Mission 4.Contributes to ensuring HI’s technical influence in Inclusive Humanitarian Action

Contributes to the influence of HI’s expertise in IHA: can represent HI’s technical expertise in relevant local networks and with local partners

YOUR PROFILE:
Educational background and experience

You have a university degree in social sciences, international relations, humanitarian project management, or humanitarian, or development studies.
You have proven experience in an advisory/technical support role in the field of disability/gender/inclusion.
You have proven experience in coordinating projects, with a focus on inclusion.
Global knowledge of the international frameworks and technical issues of his sector: humanitarian principles, protection mainstreaming, age, and disability mainstreaming.
Knows the networks of actors and professionals inherent to its sector.
You enjoy working cross-functionally and with multi-disciplinary teams.

Skills required:

Ability to lead and deliver professional capacity-building.
Ability to work on field projects with operational partner
Experience in participating in the design of intervention strategy.
Good external representation
Experience working with norms, legal frameworks, and references related to disability.
Previous experience working with emergency responses

Cross-sector skills

Frameworks and references
Office and collaborative tools
Stress management
Collaborating in a global organization

Language skills
English, Arabic is an asset.

If you feel you are the right candidate for this position, kindly send your application along with an up-to-date CV (including 3 referees current and/or past line managers and their current official contacts) by email to: recruitment.ed@hi.orgThe email subject line should be marked: “Application for IHA Technical Officer- Sudan Position. Please do not send your academic and other testimonials they will be requested at a later stage.

Apply via :

recruitment.ed@hi.org

November 2, 2024
Call Center Manager

What you’ll do

We’re looking to add a Call Centre Manager who will oversee the operations of our call center and Manage the customer service personnel. The candidate should have an understanding of the daily operations of a call center.
You will be required to guide the staff on how to handle issues raised by customers in a timely and efficient manner. Be able to plan and strategize on how the department can be able to efficiently support business.

Responsibilities

Ensuring that the call center operates in an efficient manner and provides the highest level of client service.
Identifying client needs based on client data and developing strategies and plans for addressing specific client needs.
Ensuring that response times are as low as possible and that client queries are handled within a reasonable timeframe.
Managing and training the customer service personnel and also ensuring the onboarding process is flawless.
Developing strategies and establishing goals for customer service and ensuring all customer issues are resolved timely.
Handling escalated complaints in the event that supervisors are unable to assist.
Developing SOPs for the call center and update SOPs regularly.
Conducting market research and identify specific trends which could be well suited for the company
Provide management with input on client service and areas of concern as informed by data collected in the call center
conjunction with Financial Manager and establish call center needs and costing.
Conducting regular KPI meetings with employees and evaluating staff effectiveness and performance on a need-basis.

Qualification

Degree in Communications, Business Management or Social course.
2years experience working in a call center.
Proficiency in Basic Computer Software and phone systems
Problem solving skills.
Strong grasp on the company’s products, services and customer service policies.

Interested? Apply to recruit@m-payaenergy.co.ke with subject “Call Centre Manager” by 15th Jan 2024.

Apply via :

recruit@m-payaenergy.co.ke

November 2, 2024
Food and Beverage Supervisor

Description

Do you have an appetite for all things Food & Beverage? Are you as keen as mustard where service is concerned, whilst ensuring back of house is in order – whether it be a plate full of numbers, setting a rota or laying the table for a successful team. Then why not come and join us at the Park Inn by Radisson Nairobi Westlands to Make Every Moment Matter! where our guests can relax and enjoy the experience!
Our Food & Beverage Service Team are sophisticated hosts with an instinctive ability to anticipate guests’ needs by being in the right place at the right time and delivering a hospitality experience that goes above and beyond – creating memorable moments for our guests.
As Food & Beverage Supervisor, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the Food & Beverage Supervisor:

Supports the smooth running of the food & beverage department, where all aspects of the guest food & beverage service experience are delivered to the highest levels
Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries
Delivers on plans and objectives where food & beverage initiatives & hotel targets are achieved
Supervises the food & beverage team fostering a culture of growth, development and performance within the department
Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained
Builds and maintains effective working relationships with all key stakeholders
Takes the lead to deliver departmental programmes that advance service standards, profitability and cost control
Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Requirements of the Food & Beverage Supervisor:

Experience in food & beverage service
Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style
Commitment to delivering exceptional guest service with a passion for the hospitality industry
Ability to find creative solutions with proven problem-solving capabilities offering support where required
Personal integrity, with the ability to work in an environment that demands excellence, time and energy
Experience of working with IT systems on various platforms
Strong communication skills

Apply via :

harri.com

November 2, 2024
Finance Account Officer

The Finance Officer/Accountant is a crucial role in the organization, responsible for implementing the strategic Finance Function to achieve sustainable finance performance outcomes organization-wide and at branch levels

Key Specific Responsibilities
Optimal Revenue Generation and Efficiency:

Cultivate a culture of efficiency in resource utilization for value output.
Make prudent day-to-day decisions to enhance optimal revenue generation.
Explore opportunities and strategies to prevent revenue loss and capitalize on potential sources.

Compliance (Internal Controls):

Enforce all controls within the jurisdiction for optimal revenue generation and cost efficiency.
Oversee routine bookkeeping to guarantee accurate, timely, and complete financial records.
Ensure timely submission of statutory returns to prevent penalties.

Risk Management:

Empower Branch Administration Officers in line with finance function guidelines.
Oversee branch reports for timeliness, completeness, and accuracy.
Collaborate with other departments on functional matters and oversee the Branch Finance function.

Strategy Development and Implementation:

Support the implementation and evaluation of annual plans for branches.
Assess factors that may undermine plan effectiveness and proactively offer remedial actions.
Participate in the budgeting process and undertake detailed evaluations of expenditures.

Funding and Fundraising:

Analyze weekly cash flow and initiate remedial measures for optimal revenue generation.
Manage cash balances, reconcile accounts, and invest idle funds proactively.

Staff Support, Empowerment, and Accountability:

Inculcate financial skills in branches for day-to-day execution of job functions.
Coach and mentor staff for effective oversight and empower them with necessary skills.
Hold staff accountable for performance and outcomes.

Behavioral Competencies

Uphold a high level of personal and professional ethics in every aspect of the job.
Ability to operate independently, making informed decisions when necessary.
Consult and clarify where necessary, demonstrating a balance of independence and teamwork.
Build positive relationships with colleagues, customers, and stakeholders.
Demonstrate the ability to work well with people, maintaining fairness and firmness in all interactions.
Possess excellent written and verbal communication skills.
Demonstrate proficiency in report and proposal writing, as well as effective presentation skills.
Exhibit a strong work ethic, efficiency, and effectiveness in delivering on job responsibilities.

Key skills requirement

Capacity to prepare complex financial statements in compliance with accounting standards and regulations.
Exhibits analytical and problem-solving skills through identification of business needs, process management capabilities and initiation of solution design.
Strong understanding of the business environment as determined by competences in business knowledge, basic technical proficiency in finance and related disciplines, interactive/communication, and negotiation skills.
Capacity to develop frameworks to enable analysis of macro and micro environmental analysis to influence the quality of annual plans.
Capacity to oversee the corporate annual plan process for the desired outcomes that influence the sustainable growth of the institution.
Exhibits understanding of various capital raising instruments that form the basis of invoking relevant ones for accessing both equity and debt capital.

Job Specifications
Academic Qualifications:

Bachelor’s degree in finance, Accounting, or related field.

Professional Qualifications:

Professional qualification (CPA, ACCA) is a mandatory requirement
A member of the Institute of Certified Public Accountants (ICPAK)

Desired work experience:

At least 4 years’ experience in a similar role, preferably in the financial sector with sound exposure to credit or lending and debt recovery.

For those who are interested in this position, please submit the application letter and Curriculum Vitae with three official references and scanned copies of your credentials to.The Human Resources & Administration Officer Yehu Microfinance Services LtdP.O. BOX 82120 – 80100MOMBASAOr you can also email the applications through info@yehu.org and hr@yehu.org The closing date for applications is 15th January 2024.

Apply via :

info@yehu.org

November 2, 2024