Application Deadline: Application Deadline Feb 11, 2020

  • Customer Care Representatives

    Customer Care Representatives

    Our client is a leading financial service provider Company and they are looking for a Customer Care representative to act as a liaison, provide product/services information and resolve any emerging problems that their customer accounts might face with accuracy and efficiency.

    Responsibilities

    Manage large amounts of incoming calls
    Generate sales leads
    Identify and assess customers’ needs to achieve satisfaction
    Build sustainable relationships and trust with customer accounts through open and interactive communication
    Provide accurate, valid and complete information by using the right methods/tools
    Meet personal/customer service team sales targets and call handling quotas
    Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    Keep records of customer interactions, process customer accounts and file documents
    Follow communication procedures, guidelines and policies
    Take the extra mile to engage customers

    Requirements

    Proven customer support experience or experience as a Client Service Representative
    Track record of over-achieving quota
    Strong phone contact handling skills and active listening
    Familiarity with CRM systems and practices
    Customer orientation and ability to adapt/respond to different types of characters
    Excellent communication and presentation skills
    Ability to multi-task, prioritize, and manage time effectively
    Bachelor of Arts Degree in business administration

    Interested and qualified candidates should forward their CV to: using the position as subject of email.

    Apply via :

    r4kenya.com

  • Spa Receptionist 

Spa Manager

    Spa Receptionist Spa Manager

    Job Summary: Refinery Grooming, a dedicated grooming lounge designed exclusively for men to offer a complete range of indulgent and luxurious solutions to suit all your grooming needs seeks to recruit a receptionist.
    He/ She will be responsible for manning the reception, greeting and screening visitors, maintaining the telecommunications system, managing the SPA bookings and reservations.
    Key Duties and Tasks:

    Provide guidance to clients on the procedures at the spa
    Answer telephone calls and provide accurate information to clients
    Keep the reception area clean and conducive for clients as they wait for their turn to be attended too
    Keep clients updated on currently available promotions and discounts in services offered in the Spa
    Process payments from clients for services ordered from the spa
    Keep register of long and existing clients
    Scheduling appointments to clients on specific days
    Open and close the spa at the appropriate time
    Ensure that the front desk is clean and organized for free movement
    Assist in getting client feedback on level of services delivered in order to improve on service delivery
    Inform staff members of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who come without prior appointments
    Giving spa tours to new clients and explaining the products in use.
    Manage the visitor register to keep record of people who visit the spa on a daily basis
    Receive customer complaints and feedback and direct them to appropriate offices for resolution.
    Any other administration duties that may arise.

    Qualifications, Skills & Competencies:

    A Diploma or a first degree in business management or equivalent
    2 years doing a similar job.
    Excellent phone etiquette
    Excellent multitasking skills to successfully handle several assignments together
    Team working, Respect and integrity
    Excellent customer service skills
    Timeliness
    Organization awareness

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  • Community Outreach Worker – Somali/Oromo Community

    Community Outreach Worker – Somali/Oromo Community

    Reporting to:  Counselling Psychologist/Field Office Manager
    Duration:        1 Year Contract with possibility of renewal subject to availability of funding and performance
    Main Duties & Responsibilities:

    Identification of the most vulnerable refugees in the community in need of protection and psychosocial support (including counselling, food assistance, protection concerns, financial assistance, medical assistance etc.)
    Participation in community awareness and information dissemination to members of the community.
    Assisting in referral vulnerable refugees in the community to partner agencies for appropriate intervention.
    Provide support to caseworkers in the follow up and tracking of individual cases and updating the status accordingly.
    Assist in the provision of direct assistance to refugees in the community.
    Assist with translation for refugees in the community during assessments, home visits, counseling sessions and other activities as may be required.
    Assist in the mobilization of community members for support groups, community forums and sensitization campaigns within the communities.
    Accompany case workers for home visits, conduct individual visits and follow-ups and provide feedback reports to the case workers.
    Provide weekly and monthly quantitative and qualitative reports to counseling psychologist highlighting individual performance, progress against targets and client needs and outcomes of assistance provided.
    Attend regular staff meetings, monthly debriefings, trainings and other meetings as required and ensure regular personal development and supervision.
    Perform other related duties as assigned.

    Skills & Competencies

    Basic literacy and numeracy skills.
    Should be well integrated to the dynamics and needs of members of the refugee community within their areas.
    Good working knowledge of the community needs and gaps
    Ability to work with members of the community with little or no supervision
    Computer literacy
    Strong communication and interpersonal skills
    Counselling skills
    Strong training skills in community development and working with PSN will be an added advantage

    Experience
    No less than two years work experience, including at least 1 year working with the refugee community, preferably with an NGO.
    Experience in the field of refugee protection and assistance is a distinct advantage.
    Language
    Profiency in English, Eritrean, Somali, Oromo, Tigrinya or any other major language spoken within this refugee community.

  • Social Worker

    Social Worker

    Responsibilities include but are not limited to:

    Conduct social assessment for patients admitted in the ward
    Facilitate communication between medical staff and family to ensure the best care is provided
    Liaise with the medical team to provide social support activities targeting patients in Homabay County Teaching and Referral hospital (HBCTRH)
    Facilitate the waiver process
    Assist families in dealing with the stressors of illness and help minimize the impact on patients and their families
    Advocate to patient health care rights and wellness
    Document and timely submit social casework, assessments and monthly reports.

    Requirements:

    Education Diploma in Social work/Sociology, desirable Bachelor’s degree in social work/Sociology
    Experience At least 2 years of relevant experience, previous experience with MSF or NGO’s will be an added advantage.
    Languages Fluency in English, Kiswahili
    Competencies Results, teamwork, flexibility, commitment, service

  • Head.KQ Academy 

General Manager.Americas

    Head.KQ Academy General Manager.Americas

    Purpose of Role
    The Head of KQ Academy will overally be in charge of Learning and Organization Development and will define, implement the enterprise learning strategy, and the organizational capability development to support the broader company strategy execution.
    This role will ensure the delivery of regulatory training and currency of all our staff certifications is monitored and maintained
    This role will be accountable for revenue-generating learning product offerings to external clients, design of innovative alternative streams of revenue for the approved training organization (ATO) and the learning academy.
     
    Key Duties and Responsibilities

    Driving the culture-building learning interventions and play a critical role in strategizing Learning & Development interventions to strengthen the people capabilities and organizational culture
    Working with the Chief Human Resource Officer, collaborate with the leadership team on the formulation of critical strategies by anticipating Learning & Development and Organisational development interventions required to execute the company strategy
    Strategizing and leading all people development interventions for the organization by building a Learning academy which will include programs in coaching, individual development planning, management & leadership development, career pathing, design, and deliver training on regulatory, behavioural and technical, induction, virtual based training, etc.
    Supporting the development of high potential employees at senior and mid-career levels, ensuring a robust learning framework with learning journeys is in place for employees at all levels
    Ensure implementation and tracking of functional capability framework to map ROI for all learning interventions for the functional areas e.g. functional learning academies and learning tracks for functions & roles.
    Partner with business leaders and the Chief Human Resource Officer to identify skills and competencies needed to strengthen the organization and prepare it for future success, e.g. succession planning and to support talent development interventions.
    Design and lead the creation of internal training content and exploration of external partners, subject matter experts, and available solutions to deliver on company learning and development objectives including the following: business skills, on-boarding & orientation, leadership development and ongoing employee skill development.
    Serve as the champion and thought leader on learning and development, and foster a culture of continuous learning, growth mindset and knowledge sharing.
    Establish operational and performance metrics to measure and support learning and development initiatives and programs, drive priorities and measure outcomes and efficacy and leverage data to identify and make adjustments needed to achieve the desired performance.
    Serve as the subject matter expert to continually drive innovation as it relates to training systems and tools, industry trends and best practices, new products and resources in the market, and provide direction and assistance on the development of new and effective ways to deliver learning content and experiences.
    Manage and ensure the continuous improvement of the Learning Management System (LMS), including organizing new content to meet established criteria, diverse learning channels and ensuring all published content is accurate and current.
    Overall management of the company training budgets for regulatory and non-regulatory training and all the learning and development initiatives
    Lead the development and embedding of core organizational capabilities critical for the company success and posterity including coaching and mentoring programs and embed a learning culture in the company
    Lead the transformation of learning and development through blended learning methodologies and technology-based learning including gamification and micro-learning
    Lead and be accountable for the revenue-generating product offerings specifically, as an approved training organization (ATO) and design and business development for external clients in the aviation industry and any other viable training products

    Qualifications

    Bachelor’s Degree in Business, Management or Human Resources required; Advanced degree or certifications in Human Resources, Organizational Psychology and/or Training preferred
    In-depth 8-12 years of experience into building and managing a Learning and Development function and organizational development (OD) practices or progressive experience in one or more areas integral to learning and development or human resources
    In-depth knowledge in the field of training, learning analysis, performance coaching, design thinking and project management.
    Good commercial acumen, corporate and business orientation.
    Someone skilled at orchestrating efforts across various functions in an organization, cross-team collaboration and influencing without authority.
    A clear communicator of information, ideas, and training to individuals or groups in a manner that engages and helps them understand and retain the message.
    Strong leadership management skills, i.e., comfortable with leading teams under uncertainty, ambiguity and constant change, yet able to set priorities and deliver to commitments.
    Excellent communication, interpersonal, presentation and facilitation skills: able to effectively and quickly build relationships and establish trust, respect, competence, and confidence.
    Exceptional stakeholder management skills, adept at engaging and serving as a consultant to all levels of management and leadership from frontline managers to C-level executives.

    Interested candidates are requested to submit their application online.
    Only shortlisted candidates will be contacted.

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  • Associate Systems Engineer

    Associate Systems Engineer

    We can’t wait for you to discover this for yourself as an Account Systems Engineer II to work as part of a team based in Nairobi, Kenya.
    Our field sales professionals rely on proactive passionate technical support during the sales process – and our expert Systems Engineering team always steps up to the mark. We lead the development and implementation of complex and specialized products, applications, services and solutions. From delivering sales presentations and product demonstrations and Proof of Concepts (POC), to sizing and designing Solutions developing detailed installations Services or system integration plans, we ensure customers get the innovative, relevant, inter-operable solutions they need.
    Key Responsibilities

    Uses knowledge of competitive solutions to effectively address and dispel customer objections to Dell EMC solutions and train the account team.
    Develops and build relationships with the account team, partners and customers in support of sales team objectives and engages and leverages corporate resources, abilities, budgets and personnel as appropriate. Strategists and executes technical sales calls.
    Drive and Assists the Sales Team to develop and implement specific account penetration strategies, produce account specific product and service and sales plans. Presents and markets the design and value of proposed Dell EMC solution and business case to customers, prospects and Dell EMC management. Possesses detailed product/technology/industry knowledge. Knowledge of job associated software and applications. Dell EMC Proven Professional Certification desired.
    Configures and documents Dell EMC software, hardware and service solutions to meet customer and sales objectives. Completes required Presales documentation quickly and accurately.
    Leverages knowledge of competitive solutions to effectively address and dispel customer objections to Dell EMC solutions and train the account team.
    Executes technical sales calls.
    Configures and documents Dell EMC software, hardware and service solutions to meet customer and sales objectives. Completes required Presales documentation quickly and accurately. Qualifies sales opportunities in the terms of customer technical requirements, competition, decision making process and funding.

    Essential Requirements

    Experience in designing and selling advanced transformational Innovative solution
    IT transformation knowledge and proven field experience. Ability to articulate and design modern data center infrastructure based on industry best practices, Storage (SDS, Block, File, Object and HDFS), Compute (Blade, Rack), Converged systems (CI, HCI), Network (SDN and traditional network), Virtualization (VMware, Hyper-V, KVM, VDI), Operation Systems (Windows, Unix, and clustering)
    Good understanding of infrastructure Solution requirements for major applications and platforms (Oracle, SAP, Microsoft) and being able to size and participate to the scoping, and technology trends (Big Data, Public and hybrid Cloud, Artificial Intelligence, IOT, DevOps). Fair understanding of other data center enabling technology (Security, Service Desk)
    Good understanding of enterprise customers requirements and strong presentation and leadership skills
    Fair Knowledge of popular IT frameworks (i.e. ITIL, TOGAF, eTOM) and building business case including key financial measures (i.e. ROI, NPV, IRR)

    Benefits
    We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
    If you have the technical skills to take our sales to the next level, this is your opportunity to develop with Dell.
    Closing date: 11th February 2020
    Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

  • HRMIS Expression of Interest (EOI)

    HRMIS Expression of Interest (EOI)

    Expression of Interest (EOI)
    KEMRI-Wellcome Trust Research Programme intends to engage eligible firms / individuals which have the capability to provide a fully-fledged HR and Payroll HRMIS which will include but not limited to; Payroll, Performance Management, Leave Management, Employee Master data, Contract Management, Separation, Employee Self-Service etc.
    The detailed Expression of Interest (EOI) and application procedure details are on our website: www.kemri-wellcome.org in the Procurement section found in the header section of the website.

  • Field Officer-Market Linkage 

Re-Advertised: Economic Development Manager (EDSM)

    Field Officer-Market Linkage Re-Advertised: Economic Development Manager (EDSM)

    JOB SUMMARY & PURPOSE:
    Reporting to the Project Manager, the Field Officer-Market Linkage will train Community Based Facilitators (CBFs) on financial inclusion, market development and linkage between different market players and will continuously support the CBFs to meet the project deliverables which includes training, building confidence of beneficiaries, identifying, planning and managing household income generation activities and relevant technical skill development among others. In addition, the officer will support in monitoring the performance of new and existing VSLA groups in Laisamis Sub
    Tasks and responsibilities
    R 1: Market Development Linkage
    Task

    Lobbying the County Government to prioritize livestock market information system and market development
    Identify wholesalers with Common Interest Group(CIG) for petty trade,
    Negotiate price stability with wholesalers
    Develop MOU with identified and agreed wholesalers and link the petty traders
    Form CIGs for the main IGAs
    Link livestock CIG with KLMC and any other player in the space for the interest of the project participants

    R2: Monitoring of Project activities and reporting

    Maintain appropriate data on project implementation as per the project monitoring and evaluation plan.
    Compile reports as and when necessary.

    AUTHORITY:

    Spending Authority: None
    Supervision: Supervises CBFs and VSLA Groups
    Decision Making: Limited to and as guided by the Field Officer and Project Manager

    CONTACTS/KEY RELATIONSHIPS (internal & external):

    Internally: Financial Inclusion Sector, Graduation Project Manager.
    Externally: Project stakeholders-Donors, GOK especially the county government, other INGOs/NGOs, private sector – especially Equity Bank, input suppliers, output market points and service providers.

    WORKING CONDITIONS:
    The Market Linkage officer will operate from Laisamis
    QUALIFICATIONS:
    Bachelor degree in Business/ Commerce related field, Social sciences or Community Development.
    Competencies

    A grasp of socio cultural economic issues with respect to poverty, savings, and enterprise development in rural settings
    Business Development knowledge
    Sustainable Market and value chain development
    Diplomacy, tact and negotiating skills
    Training/coaching/ Facilitation skills
    The ability to work independently, think innovatively and strategically and work effectively within a team
    Fluency in written and spoken English
    Ability to speak the local language of Samburu and Rendille
    Excellent verbal and written communication skills
    Ability to work under pressure and deadlines
    Knowledge of participatory approaches

    For the detailed job descriptions and how to apply, please visit our careers page at; www.care.or.ke then click on the link below

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