Application Deadline: Application Deadline Dec 31, 2024

  • Consultant for Quality Assurance Inspection PCB Project

    Consultant for Quality Assurance Inspection PCB Project

    About Program/Project

    In partnership with the County government of Nyandarua, IFDC Kenya is implementing a Potato Value Chain Capacity Building Project (PCB), funded by Irish Aid. The project aims to sustainably increase potato productivity and enhance the potato seed sector through the strengthening of  market linkages, ultimately raising the incomes of smallholder farmers. PCB focuses on integrated farm practices, market systems development, and fostering inclusivity within the potato value chain. The project aligns with Ireland’s Africa Agri-Food Development Programme (AADP), which introduces Irish technology and expertise to improve potato storage and sustainability.

    The PCB project has established itself as a key driver of resilience in the potato value chain through partnerships with county governments, private sector players, and local farmers. The project supports the delivery of certified seeds, the use of efficient storage systems, extension services, ware potato marketing, and soil health technologies. The current phase emphasizes inclusivity and collaboration among key stakeholders, ensuring that marginalized communities, including women and youth, benefit from the enhanced value chain.

    As part of the PCB project initiatives, a cold storage facility with a capacity of 120 metric tons has been constructed at the PESI Farmers Cooperative Society to address the challenges of post-harvest losses and seasonal price fluctuations in the ware potato market. To ensure the long-term viability and effectiveness of this storage facility, proper temperature and humidity regulation is critical. The next phase of the facility’s development involves the installation of insulation using Duofoam Polyurethane foam to ensure the cold storage maintains optimal conditions for potato preservation. This insulation is vital to reduce post-harvest losses, improve storage efficiency, and help farmers store their produce until market conditions are favourable, thereby improving their incomes.

    Given the technical nature of the insulation process and the need for high-quality execution, IFDC plans to engage a qualified firm with extensive experience in insulation, particularly in cold storage facilities. The firm will ensure that the insulation meets the required standards and that the facility functions efficiently to support over 1,500 farmers in the region.

    Responsibilities of the Candidate

    The responsibilities of the Quality Assurance Inspector include:

    Review the project documents to understand the scope and requirements of the insulation work;
    Conduct a pre-inspection meeting to clarify expectations, timelines, and quality standards;
    Regular site inspections to ensure adherence to insulation standards;
    Verify the application of 100mm polyurethane foam insulation for uniformity and qualit;
    Document and report any deviations from specifications and recommending corrective actions;
    Conduct final inspection upon project completion and verify that the work done meets all required standards;
    Prepare a detailed inspection report, including observations, test results, and recommendations for future maintenance.

    Expected Deliverables

    The Quality Assurance Inspector is expected to deliver the following:

    Inspection Plan: A work plan outlining inspection schedules, methods, and key focus areas, to be submitted within 5 days of signing the contract.
    Site Visit Reports: Progress reports after each site visit, highlighting any issues, recommendations, and actions taken by the contractor.
    Final Inspection Report: A comprehensive report detailing the findings of the final inspection, confirmation of adherence to the standards, and any recommendations for further action.

     Reporting and Work Relationships

    The Quality Assurance Inspector will report to the PCB Team Leader and collaborate closely with PESI Farmers Cooperative Society board members, the contractor and other project staff to ensure the successful delivery of the insulation works.

    Required Experience

         The ideal candidate should possess:

    Educational Qualification: A higher diploma in civil engineering, architecture, or a related field, with a focus on construction and insulation;
    Experience: Proven experience in quality assurance and inspection within the construction industry, particularly in insulation work;
    Technical Knowledge: Familiarity with polyurethane foam insulation or similar construction materials;
    Regulatory Knowledge: Strong understanding of construction standards and regulatory requirements in Kenya;
    Attention to Detail: Demonstrated ability to identify and resolve quality issues efficiently;
    Communication Skills: Excellent report writing and verbal communication skills in English.

    Apply via :

    jobs.silkroad.com

  • Curriculum Specialist

    Curriculum Specialist

    Role Description

    This is a part-time hybrid role for a Curriculum Specialist at one of Adanian Labs’ subsidiaries that deals with Animation. The Curriculum Specialist will be responsible for curriculum development, instructional design, education research, and writing. The role is based in Nairobi County but allows for flexibility with remote work.

    Qualifications

    Curriculum Development and Instructional Design skills
    Experience in education and research
    Writing skills
    Strong attention to detail
    Ability to work independently and collaboratively
    Proficiency in AI, Blockchain, or Smart Technologies is a plus
    Bachelor’s degree in Education, Instructional Design, or related field

    Apply via :

    www.linkedin.com

  • Key Accounts Manager

    Key Accounts Manager

    Job Brief

    The Key Accounts Manager is responsible for identifying and recruiting new partners for long-term success, as well as managing existing key accounts to drive sales growth. This role requires strategic relationship building, market development, and negotiating long-term agreements with key clients in the bread manufacturing industry.

    Key Duties and Responsibilities

    Key Account Relationship Management

    Prospect, identify, and develop a complete understanding of key account needs.
    Manage a portfolio of key accounts across various business sectors.
    Serve as the primary contact between key clients and internal teams.
    Execute prospecting activities, including setting appointments and calls to grow sales opportunities.
    Address customer needs to ensure satisfaction.
    Drive new sales through long-lasting relationships with key clients.

    Demand Creation

    Develop, implement, and maintain sales strategies and plans.
    Build and manage a high-quality sales pipeline, reporting and tracking progress.
    Oversee new client outreach, identify decision-makers, and develop presentations and quotes for new accounts.

    Market Development and Sales Growth

    Initiate sales activities and strategies to boost brand visibility among key accounts.
    Analyze bread market trends and uncover new sales growth opportunities in different sectors.
    Achieve a 2% annual market growth by recruiting key accounts and managing stock movement.

    Negotiate and Close Contracts

    Negotiate terms, contracts, and pricing with key clients to ensure mutually beneficial agreements.
    Oversee contract renewals and ensure favorable terms for both the company and clients.
    Support agent training and merchandising activities, ensuring market growth.
    Provide competitive pricing and approval for client applications, maximizing profit margins.

    Back-office Support

    Prepare quotations, negotiation documents, and manage customer deployment activities.
    Serve as the liaison between customers and relevant company departments for seamless operations.

     Quality Control

    Implement quality assurance procedures to meet product standards.
    Conduct regular inspections, address quality concerns, and manage customer complaints.
    Work closely with the production department to resolve any quality issues.

    Team Management, Training, and Development

    Supervise and motivate the sales team, including merchandisers, to meet sales targets.
    Train new hires and provide continuous development opportunities for the team.
    Conduct regular performance reviews and key account sales meetings to ensure progress.

    Key Account Sales Reporting and Documentation

    Maintain up-to-date client records and provide periodic updates.
    Manage account contract information and initiate timely renewals and updates.

    Accountabilities

    The Key Accounts Manager is responsible for:

    Driving key account sales growth (percentage and volume).
    Managing credit and client relationships.
    Effective cost management.
    Protecting company assets at strategic key accounts.

    Requirements

    Education and Qualifications

    Degree in Business Administration, Sales & Marketing, or related field.
    Proven experience as a Key Account Manager or in sales/marketing roles.
    Strong understanding of key account management, customer needs, and business drivers.
    At least 7 years of experience in sales management, preferably within FMCG.
    Experience in bread/confectionery sales is an added advantage.
    Proven track record in developing customer loyalty programs, negotiating contracts, and identifying growth opportunities.

    Apply via :

    cdl.zohorecruit.com

  • Operation Manager 


            

            
            Executive Partners

    Operation Manager Executive Partners

    What does the role require?

    We are looking for highly effective Operations Managers who love coaching and inspiring their team of EAs to set ambitious goals, create long-lasting relationships, and ultimately help our clients to live their best lives whilst living life to the full as well. Do you have experience in effectively managing teams and are inspired by the following?

    Building trust;
    Actively listening;
    Effective goal-setting;
    Fostering growth and increasing confidence
    Providing support on the development journey;
    Giving constructive feedback

    What does an Operations Manager do?

    You’re the leader of a pack. You will pilot a group of Executive Assistants and steer them to excellent performance and progress through effective team management and leadership, relationship building, systematic onboarding, full accountability, and promotion and practice of Athena’s culture and engagement.

    This role carries out six major functions on a day-to-day basis: Lead, Support, Guide, Manage, Track, and Advocate:

    Lead:  You understand the mission, vision, core values, and value proposition of Athena and make these your North Star when executing your role.
    Support:  You ensure that EAs consistently perform with excellence and progress with desire by providing relevant training, resources, and empowerment.
    Guide:  You demonstrate a thorough awareness of the various duties that EAs perform on a daily basis while identifying areas for development and reinforcing their strengths.
    Manage:  From onboarding to issue resolution, you take ownership and accountability for any activity or initiative that involves your team.
    Track:  You keep a check on the client-EA partnership health while also monitoring EA attendance, concerns, escalations, and owning the resolution of performance and quality issues.
    Advocate:  You strengthen Athena’s values, house rules, and policies while promoting a positive work-life blend.

    Who are we looking for?

    We are looking for the following experience and skills:

    You are a leader.
    You have a solid EA experience or understanding of the role.
    You are an excellent communicator.
    You have a continuous improvement mindset.
    You have great organizational skills.
    You are collaborative yet independent.
    You love the remote-first culture.

    Our Must-Haves and Nice-To-Haves

    Feeling excited that this role could be perfect for you!? Read on.

    We are looking for candidates who have the following qualifications for this role:

    At least five (5) years of operations and people management experience in the BPO, service industry, and similar operations
    At least three (3) years of experience interfacing with foreign stakeholders, preferably American stakeholders.
    Excellent coaching skills and a passion for people development
    Excellent English communication and presentation skills
    Excellent (cross-functional) stakeholder management skills
    Good grasp of the industry-standard performance management
    Proficient in creating business reports and performance narratives
    Good role model
    Willing to work night shift and rotating shifts

    It would be nice to have the following:

    Experience as an Executive Assistant or managing Executive Assistants
    Experience in project management, training, and quality
    Coaching certification
    Experience working with C-level executives in Western countries
    Experience working with fast-paced tech startups.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Call Center QA

    Call Center QA

    We’re looking for a Call Center QA who will be responsible for monitoring and evaluating call center agents’ performance, ensuring compliance with company policies and quality standards, and providing feedback and training to enhance customer service excellence for Jiji.

    Key Responsibilities:

    Audit outbound calls.
    Proficient in QA reporting

    Skill Set & Qualifications:

    Minimum 6 months and above as a QA in a busy outbound sales call center
    Proficiency in Excel is an added advantage
    Excellent communication skills, both verbal and written
    Team player
    Able to plan and manage workload effectively

    Interested and qualified candidates should forward their CV to: hr@jiji.co.ke using the position as subject of email.

    Apply via :

    hr@jiji.co.ke

  • Program Internal Auditor, Africa

    Program Internal Auditor, Africa

    Guided by the remarkable legacy of its co-founder, Helen Keller, Helen Keller Intl partners with communities striving to overcome longstanding cycles of poverty.  By delivering the essential building blocks of good health, sound nutrition and clear vision, we help millions of people create lasting change in their own lives.  Working in more than 20 countries – across Africa, Asia, Europe and the United States – and together with a global community of supporters, we are ensuring every person has the opportunity – as Helen did – to reach their true potential.
    We are seeking an Internal Auditor to plan and conduct audits of an assigned portfolio of programs to assess adherence to Helen Keller’s policies and procedures and compliance with donor regulations and internal program implementation requirements.  A significant proportion of the portfolio will focus on our flagship multi-country portfolio of Vitamin A Program.  As a result, this position requires intensive travel (around 50%) to implementing countries and implementing areas within these countries. 
    Background
    Helen Keller’s Internal Audit unit brings a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control, and governance processes. It is an internal resource that provides independent, objective assurance and consulting to our many offices around the world to continuously improve Helen Keller’s operations in support of our mission. The function provides objective assurance on the effectiveness of the Helen Keller risk management framework. It is meant to be preventive and proactive in nature, with a strong training component that emphasizes personal responsibility at all levels.
    Functional Relationships
    To ensure congruity and consistency of financial policies and procedures, the Program Internal Auditor will be a member of the global Internal Audit unit of the Finance department while also serving as a key liaison to the Program Management Team (PMT) for the Vitamin A Program so that learnings from the audits can be fully integrated into program planning and implementation.
    The position reports to the Senior Manager, Internal Audit (based in Cameroon), and will team up with other Internal Audit colleagues in accordance with the demands of the job. To maintain the independence of Internal Audit, the unit has a dual reporting structure, reporting functionally to the Audit Committee of the Board of Trustees and administratively to the Chief Finance Officer (CFO).
    The Internal Auditor works closely with colleagues on the Vitamin A PMT, who in turn provide guidance to country office teams.  Together, the Internal Auditor and program colleagues liaise with members of Country Management Teams, including Country Directors, Finance Managers and Project Managers to plan audits and follow-up measures and facilitate the integration between finance and program work with the common goal of ensuring that project objectives are met. 
    Helen Keller has a matrixed reporting structure that respects both local line management and the accountability and oversight duties of remote subject matter experts, such as members of the Internal Audit unit and the Vitamin A PMT. Regular communication and a spirit of teamwork are essential to make this structure thrive. 
    Specific Responsibilities

    Develop and execute an annual audit plan for the Vitamin A Program that includes all implementing countries, and other programs, as assigned.
    Review internal controls, operating efficiency, and the adequacy of records and recordkeeping.
    Document all internal audit work using Audit Board software, maintaining adequate working papers, and ensuring that all work steps are completed in the system.
    Prepare consistent, concise, and informative audit reports to effectively communicate findings to auditees.
    Provide recommendations to address the findings, and strengthen internal guidelines, policies, procedures, and work processes.
    Follow-up internal audit findings monthly, using Audit Board software and seek explanations for open findings.
    Co-facilitate anti-fraud training, as needed.
    Any other work as assigned by the Internal Audit team.

    Required Qualifications/Competencies

    Master’s degree in accounting, finance, or related field; with a minimum of 6-8 years directly related prior work experience including at least two years in a similar position/organization; or equivalent combination of education and experience.
    CA/CIA/ACCA certification an advantage.
    Evidence of strong analytical, critical thinking, and problem-solving skills,
    Ability and willingness to maintain strict confidentiality.
    Very good oral and written English and/or French language skills, including the ability to write well-structured audit reports, with an ability to navigate the other language as well.
    Highly computer literate, including knowledge of Microsoft office suite (Word; PowerPoint; Outlook), and strong Excel skills.
    Demonstrated ability to prioritize workload, assume responsibility for work, and follow through to completion.
    Strong interpersonal skills and experience working effectively in teams and cross-cultural settings.  Collaborative, flexible and solution-oriented.
    Interest in international development and public health programs as well as an understanding of the synergy between the programmatic, operational, and financial components in project design and implementation a strong plus.
    Demonstrable respect for all persons regardless of religion, ethnicity, class or gender, with a high comfort level working in a diverse environment with a demonstrated commitment to high professional ethical standards while maintaining a high level of confidentiality.
    Commitment to Helen Keller Intl’s work and mission

    Ability and willingness to:

    flex work hours to accommodate multiple time zones; and
    undertake international travel (approximately 24 weeks of travel per year).

    PLEASE NOTE: all staff must be vaccinated against COVID-19 in order to travel internationally.

    To Apply Qualified candidates should submit a cover letter and resume to HKI.Recruitment@hki.org noting the job title in the subject line.Applications will be accepted until the position is filled. In the spirit of our founder and namesake,Helen Keller is dedicated to building an inclusive workforce where diversity in all its forms is fully valued.All qualified applicants will receive consideration for employment without regard to ethnicity, race, caste, color, religion, sex, national origin, age, disability, or any other characteristic that has no bearing on the ability to perform the required job duties. We are committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and need to request an accommodation during the application or interview process, please contact us at the email above HELEN KELLER INTLDOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, TEST, INTERVIEW MEETING, PROCESSING, OR TRAINING).DOES NOT ASK FOR INFORMATION ON APPLICANTS’ BANK ACCOUNTS. • DOES NOT RECRUIT THROUGH ANY RECRUITMENT AGENCY.

    Apply via :

    HKI.Recruitment@hki.org

  • Site Technical Specialist Kenya – Pipeline

    Site Technical Specialist Kenya – Pipeline

    Role Overview:

    To ensure satisfactory delivery of services against contractual terms and conditions, meeting and exceeding client expectations and ensuring the contractual commitments of CBRE are achieved.
    To ensure all maintenance and reactive work is called out in accordance with client and company policies and procedures and within health and safety legislative requirements.

    Key objectives of the role (Not exhaustive or necessarily in order of importance):

    Understand the maintenance or project works to be carried out and identify the potential impact.
    Identify and implement mitigating measures to address the potential impact, through development of CWP documentation at site level.
    Minimise risks arising from human factors by developing standard – SOP and emergency – EOP operating procedures for planned maintenance work.
    Develop the site technical team by producing and delivering training on SOP’s and EOP’s.
    Minimise risk through the development of safety documentation for planned electrical isolations.
    Provide technical support and guidance to the site technical team.
    Carry out and maintain asset condition reviews at site level.
    Ensure supervisory support for critical works and shutdowns as required.
    Develop a working knowledge of the customers change approval system to avoid delays.
    Contribute to active management of engineering risks at site level through applying CERM methodologies.
    Train and educate the site technical team in the proficient use and application of Quantum.
    Ensure technical assessments are delivered and create a competency-based training portfolio for each member of the site team member.
    Ensure scenario training and assessment of the site technical team as delivered onsite.
    Establish and develop trusting, meaningful relationships with the CBRE site engineering team, Projects team, DCS and other client staff.
    Volunteer ideas/initiatives that contribute to continuous improvement and improved service levels.
    Positive contribution to the “team” effort, with a “can do” attitude and raising of standards.
    Undertake other tasks, as required by the Contract Manager, in accordance with experience and competencies.
    Ensure Quantum compliance is delivered and maintained to global expectations.
    Ensure risk exposure is maintained and value add to the client in how mitigations are developed.
    Ensure Quantum actions are managed onsite and updated accordingly.
    Ensure Quantum is always ready to present current updates and used as the primary source of data on site and that the client buys into the platform as a value add.
    Execute Incident reports in required timeframes and at the expected level of detail and quality.

    The successful candidate will have the following background:

    Engineering Degree or Technical Equivalent.
    Comprehensive building services knowledge in Data Centre’s.
    MV switching qualification/experience.
    Working knowledge of “Permit to work” systems.
    Understand and interpret technical drawings / processes.
    Experience of safety documentation within the Data Centre.
    Developing RCAs.                                                                          

     Role requirements:

    Require working flexibility due to the nature of the business.

    Apply via :

    cbreexcellerate.simplify.hr

  • Call Center QA – Releiver

    Call Center QA – Releiver

    We’re looking for a QA Officer to boost our revenue growth and profitability

    RESPONSIBILITIES 

    The following are the duties you’ll be responsible for: 

    Call monitoring to ensure agents are interacting with customers in accordance to company guidelines while solving the client’s needs
    Agent engagement through conducting training, coaching and mentorship programs so agents fully understand the QA metrics.
    Assist in the preparation of QA documents and distribution to call center agents.
    Conducting call audits to determine areas of improvement and monitoring agents performance as per the QA metrics.
    Plan and schedule QA training,one on one coaching and calibration sessions.
    Assess agents monthly performance by working closely under the supervision of the QA manager.
    Improving overall call center efficiency through constant improvement of agent’s behaviors, sales performance and customer experience through training.
    Compliance monitoring ranging from agents’ communication skills, following scripts, problem-solving ability, sales skills and ensuring customer retention.
    Attend and actively participate in QA meetings.
    Provide weekly reports to the QA Manager on calls audits and recommendations on areas of improvement.

    REQUIREMENTS 

    We believe that you’ll succeed better if you possess the following: 

    6 months and above experience as a QA in a busy call center
    Proficiency in Excel, G-suite, emailing and powerpoint presentation
    Excellent data collection and analysis skills
    Excellent interpersonal skills
    Degree or diploma in any field

    BENEFITS 

    We generally offer a vibrant culture, great work ambiance, and a super-intelligent workforce in a fun working environment to harness the power of innovation. We care a lot about our employees. It’s important that to work efficiently, you need to stay in favorable working conditions. 

    That’s why we offer you the following benefits: 

    Performance based bonuses – on top of your basic salary, the position attracts other performance based bonuses monthly
    Flexible work arrangements – there are options of remote work during the week
    Professional development opportunities – this position has the opening of growing into a more permanent position
    Employee recognition programs – through awards, public recognition, sponsored personal trips etc
    Work perks – daily tea, monday breakfast snacks, monthly parties, branded merchandise

    Please send your CV and Portfolio to hr@jiji.co.ke using the job title as the subject of your email. We look forward to speaking with you more about this opportunity!

    Apply via :

    hr@jiji.co.ke

  • Pilot – Second Officer

    Pilot – Second Officer

    Brief Description        
    Kenya Airways, the national carrier for Kenya, isseeking to recruit pilots to operate as First officer/s in our fleet of modernaircrafts. Highly motivated Pilots with exceptional regard to safety andprofessionalism and who can excel in a collaborative team environment will beworking with colleagues of high leadership attributes and talent to contributetowards our vision of “being the Pride of Africa, by inspiring our people anddelighting our guests consistently”.
    Detailed Description        
    Experience  

    To qualify for the role of directentry First Officer, you will need a minimum experience of 250 flighthours excluding any simulator experience. 

    Job Requirements        

    Below additional requirements must be fulfilled at the time of application: 

    Kenyan citizen,
    A valid KCAA (Kenya Civil Aviation Authority) CPL/ ATPL, with an unrestricted class one medical certificate, 
    KCAA English Proficiency level 4 or above,  
    Valid Instrument Rating,
    Multi Engine Rating,
    Performance Rating A, 
    Gas Turbine Rating,  
    High school education with an aggregate grade of C (plain); and minimum of C- (minus) grade in Mathematics, English, Physics or subject general sciences. 
    Flight Management System and Glass cockpit experience is an added advantage. 
    E90/ B737NG Type Rating is an added advantage.

    Additional Details        

    Roster,Hours & Routes  
    Permanent employment upon successful completionof training.  
    A full roster with a mixture ofinternational and domestic duties from our Nairobi base with a minimum of 8 days off is planned in a 28-day roster.800 to 900 hours can be achieved in a year.  
    2-year bond will apply for type rating course.

    Apply via :

    i-pride.kenya-airways.com

  • Field Sales Agents

    Field Sales Agents

    About the role:
    We are looking for ambitious and aggressive sales agents to join our team of Field Sales Agents. As a Field Sales Agent, you will play a crucial role in our continued success by acquiring new sellers onto the Jiji platform and selling Jiji Premium Services to potential clients.
    Duties: 

    Acquire new sellers onto the Jiji platform 
    Sell Jiji Premium Services to potential clients 
    Upgrade packages of existing accounts

    Benefits:
    In return for your hard work and dedication, we offer a range of exciting benefits such as:

    Weekly commission payment on all sales made 
    Daily transport and airtime allowance based on daily targets achieved
    Weekly training from team leads experienced in sales 
    Branded merchandise to assist in identification in the field e.g., branded shirts, hats, hoods, carrier bags 
    Monthly parties to celebrate wins, and best performers and also interact with other Jiji strategic partners 
    Opportunity to grow a career in sales to a salaried position  

    Requirements:

    Sales and Marketing experience is an added advantage
    Confidence and desire to make money fast  
    Live in Nairobi and its environs

    This is a fantastic opportunity to join a dynamic and growing company and make a real difference in the lives of our users. If you believe you have what it takes to be a successful Field Sales Agent, apply and take the first step toward an exciting and rewarding career.

    Send your updated CV to hr@jiji.co.ke  with Field Sales Agent in the subject line 

    Apply via :

    hr@jiji.co.ke