Jobs Kenya

Application Deadline: Application Deadline Dec 22, 2024

  • Aesthetician Registered Nurse (RN) Nurse Practitioner (NP) Operations Manager Personal Assistant (PA) Massage Therapist Cosmetologist

    Aesthetician Registered Nurse (RN) Nurse Practitioner (NP) Operations Manager Personal Assistant (PA) Massage Therapist Cosmetologist

    As an aesthetician at our beauty spa, you will play a key role in delivering high-quality skincare and beauty treatments to our clients. You will provide personalized consultations, recommend appropriate services and products, and perform treatments that enhance the appearance and well-being of our clientele. Your expertise and dedication to customer satisfaction will contribute to the success and reputation of our spa.

    Responsibilities:

    Client Consultation: Conduct thorough consultations to assess clients’ skincare concerns, goals, contraindications and preferences. Analyze skin conditions and recommend suitable treatments and home care regimens.
    Skincare Treatments: Perform a variety of skincare treatments, including facials, chemical peels, micro-dermabrasion, micro-needling and facial massages. Customize treatments based on clients’ individual needs and concerns.
    Hair Removal: Administer waxing and/or laser services for facial and body hair removal. Ensure precision and thoroughness while minimizing discomfort for clients.
    Product Recommendation: Educate clients about skincare products and recommend appropriate products for their specific needs. Promote retail sales of skincare products to enhance treatment results and maintain skin health.
    Client Education: Provide comprehensive skincare advice and post-treatment care instructions to clients. Offer guidance on maintaining healthy skin through proper skincare routines and lifestyle habits.
    Sanitation and Hygiene: Adhere to strict sanitation and hygiene standards to maintain a clean and safe environment for clients. Sterilize equipment, work tools, treatment rooms, professional products used and worktops. Sanitize and dispose hazardous materials properly. Clean the assigned tools of the day as per the protocols guided by the sanitization guidelines and the cleaning schedule.
    Appointment Management: Schedule and correspond with repeat clients’ via the CRM system. Phone call follow-up with clients must be conducted over the company’s official lines.
    Continuing Education: Stay updated with the latest skincare trends, techniques, and products through ongoing education and training. Seek opportunities to enhance your skills and knowledge in the field of aesthetics.

    Qualifications:

    State licensure or certification as an aesthetician.
    Proven experience in performing skincare treatments in a spa or clinical setting.
    In-depth knowledge of skincare ingredients, products, and treatment modalities.
    Excellent interpersonal and communication skills, with the ability to build rapport with clients.
    Strong attention to detail and a commitment to delivering exceptional service.
    Ability to work effectively both independently and as part of a team.
    Basic computer skills for maintaining client records and scheduling appointments.

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    Apply via :

    careers@skinrevealaesthetics.co.ke

  • Intake Care Representative – French/German/Portuguese Required Sales Manager Africa – Health Insurance Customer Service Representative – Portuguese

    Intake Care Representative – French/German/Portuguese Required Sales Manager Africa – Health Insurance Customer Service Representative – Portuguese

    What are your main responsibilities?

    As an Intake Care Representative you will be member of the Clinical team and works close together with the Pre-Authorisation team helping our clients with the processing of the Guarantee of Payments towards the hospitals.

    KEY AREAS:

    Processes Guarantee of Payments (GOPs) and takes ownership of cases as required. The Guarantee of Payment is a confirmation towards the hospital regarding length of admission, treatment and insured amount.
    Works on sensitive/escalated cases as required. 
    Follows established departmental policies and procedures to process & triage GOPs. 
    Liaises with hospitals in case additional info is needed.
    Negotiates discounts with providers. 
    Steers member to alternative providers.
    Liaises and ensures efficient coordination with the medical/case management teams.
    Works independently and effectively communicate to internal and external customers by telephone and email.
    Maintains accurate workflow and process documents.
    Translates and interprets medical and other relevant documents when needed.

    SKILLS:

    Advance or bilingual knowledge of English is a must (C1/C2)
    Advance knowledge of one or more of these languages: French, German, Portuguese or any other European language (C1 Level).

    What you’ll bring:

    Customer focused with ability to identify and solve problems.
    Customer centric mind-set.
    Exceptional interpersonal skills with good verbal and written communication.
    Ability to organise, prioritise and manage workload to meet individual and team targets.
    Ability to quickly identify customer needs and exercise judgment in a professional and confident manner.
    Must possess excellent attention to detail, with a high level of accuracy with proactive approach.
    Capable of balancing various tasks at once while achieving deadlines.
    Ability to work under own initiative and proactive in recommending and implementing process improvements.

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    Use the link(s) below to apply on company website.  

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  • Customer Experience Manager Quality Control Engineer

    Customer Experience Manager Quality Control Engineer

    The Customer Experience Manager will be responsible for the implementation and management of the airline’s customer experience strategy, ensuring our passengers receive consistent, high-quality service across all touchpoints, thereby fostering retention and loyalty. This role involves collaborating with various departments to enhance the overall customer journey, from booking to post-flight services, while maintaining the operational efficiency that defines a low-cost carrier.
    Key Accountabilities/Responsibilities:

    Develop and Implement the Customer Experience Strategy. Aligning it with the airline’s broader business goals.
    Cross-Functional Collaboration. Work closely with other departments ensuring a seamless customer experience.
    Customer Journey Management. Design, implement and optimize customer journey strategies to improve satisfaction and loyalty while maintaining cost-efficiency. Ensureconsistency and quality across all customer interactions, including online platforms, check-in, boarding, in-flight, and post-flight services
    Quality Assurance. Monitor and evaluate customer service standards, identifying areas for improvement and implementing changes as needed.

    Qualifications:

    Education: Bachelor’s degree in Business Administration, Marketing, Hospitality, or a related field. Master’s degree is a plus.
    Experience: Minimum of 5 years of Proven experience in customer service excellence and customer experience, preferably in the airline, hospitality industry or a related field.
    Certifications: Relevant certifications in customer experience.

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  • Head of Learning & Development HR Strategy & Enablement Lead Senior Compensation & Benefits Manager Senior Employee Relations Manager

    Head of Learning & Development HR Strategy & Enablement Lead Senior Compensation & Benefits Manager Senior Employee Relations Manager

    Overview

    We are seeking a dynamic and experienced Head of Learning and Development to support our rapidly growing FinTech company in Sub-Saharan Africa.
    We are an established mobile phone manufacturing and Fintech credit company headquartered in Nairobi, Kenya.
    This role will focus on enhancing the skills and performance of our teams through hands-on training, and the development of strategic training initiatives for our distributed employee base. We have a mix of Remote, Hybrid and On-Site workers in locations such as Kenya, Nigeria, South Africa, the UK and parts of Europe.
    The ideal candidate will be responsible for designing and implementing effective training curricula, evaluating third-party training products, and managing their own profit and loss (P&L) for the business unit.
    Join us in shaping a high-performing sales force that drives our growth in the region!

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    Use the link(s) below to apply on company website.  

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