Jobs Kenya

Application Deadline: Application Deadline Aug 25, 2023

  • Chef

    Chef

    About the Client:

    Our client is a 24hours Hotel located along Kisumu-Busia Road offering conferencing, accommodation and other hotel services and is looking for a highly skilled, passionate, creative and experienced in diverse cuisine individual to join his team as a Chef.

    Summary of Duties and Responsibilities

    Ensure preparation of food products are done effectively and correctly as per the laid down procedures
    Consult and check on daily requirements, functions and last minute events
    Prepare the daily mis-en-place and food production in different sections of the main kitchen
    Set up workstations with all needed ingredients and cooking equipment
    Keep a sanitized and orderly environment in the kitchen
    Ensure all foods and produce received are well labelled, Date stamped and stored correctly
    Follow the instructions and recommendations from the immediate superiors to complete the daily tasks
    Ensure the standard recipes for all dishes are followed correctly and maintain uniformity of taste, Quality and portion control
    Ensure food preparation procedures are followed with critical check on costs and wastage
    Ensure the highest standards and consistent quality in the daily preparation and keep up to date with the new products, recipes and preparation techniques
    Ensure all relevant documentations are maintained and report the same to immediate supervisor
    Ensure all stock levels are maintained and correctly documented
    Ensure to attend to any other duties that may be assigned by the immediate supervisor
    Instruct and lead subordinates through their daily requirements in food preparation and actively take part in set up and supervising of buffets and special functions
    Coordinate and participate with other sections of requirements, cleanliness, wastage and cost control
    Guide and train the subordinates on a daily basis to ensure high motivation and economical working environment
    Any other duties as may be assigned from time to time

    Key Qualifications

    Diploma or higher national diploma in food production
    A minimum of 2 years’ relevant work experience
    Certificate in Food production
    Knowledge in HACCP

    Skills and Competencies

    Excellent record in kitchen operations and procedures
    Exceptional cooking skills
    Computer skills is an added advantage
    Work planning and organization skills
    Knowledge in Safety and hygiene awareness
    Exceptional communication and interpersonal skills
    Excellent customer relations and people management skills
    Ability to work under pressure and under minimum supervision

    Interested applicants should send their detailed CVs and cover letters quoting the job title (CHEF) as subject to reach us not later than 25th August 2023 to careers@italgloballtd.com. Only the shortlisted candidates will be contacted. Interviews will be conducted on a rolling basis.

    Interested and qualified candidates should forward their CV to: careers@italgloballtd.com using the position as subject of email.

    Apply via :

    careers@italgloballtd.com

  • Operations Excellence Officer Alternate Banking Channels Manager Manager, Customer Experience

    Operations Excellence Officer Alternate Banking Channels Manager Manager, Customer Experience

    JOB PURPOSE

    To assist in maintaining a professional work environment that focuses on superior performance by operations staff  Establish effective systems, procedures, and standards of performance for staff in Operations.

    KEY RESPONSIBILITIES.

     Develop and ensuring adherence to the internal policies and both internal and regulatory procedures.
     Continuous Process Improvements-quarterly review of all processes and procedures, to determine efficiency  which processes are to be reviewed quarterly.
     Working with other stakeholders, acting as the liaison between branches and the head office departments.
     Drive compliance in the branch network including but not limited to Operations excellence check list, Snap checks, validation reports, implementation and closure of audit/risk recommendation/ Risk Control Self-assessment and independent assessment.
     Achieve 95% in compliance and audit ratings within the branch network.
     Ensuring no operational losses through implementation of checks and balances and review of work by the operations team within the branch network.
     Ensure implementation and strict adherence of the approved Standard Operating procedures.
     Ensuring high level of customer satisfaction as per the bank’s customer service standards and guidelines.
     Coordinate centralization and standardization of operational processes across the bank and in conjunction with other control functions of the Bank.
     Continuous review, update, implementation and monitoring of adherence to the internal policies, procedures, and manuals.
     Working closely with operations officers in performing quality control checks daily (tick back).
     Supervision of Branch Controls/Branch Operations Units
     Advising and guiding Branch operational staff on passing entries meant to effect reversals and corrections under their jurisdictions.
     Co-ordinate data cleanup exercises and liaise with Enterprise Risk Management on critical data sets as set by various regulations.
     Conduct regular checks on income leakages and co-ordinate process improvements to prevent leakages.
     Guiding and closing all audit exceptions and risk review findings within the Branches.
     Running business continuity plans and optimization initiatives.
     Any other duty assigned from time to time.

    QUALIFICATION AND EXPERIENCE REQUIREMENTS

     Bachelor’s degree
     Master’s degree would be an added advantage.
     At least Eight (8) years’ experience in banking environment, with a track record of success within operations and operational control environments.
     Extensive knowledge of Banking theory and practice, Central Bank’s rules and regulations and procedures. Possess thorough knowledge of banking products and services and also a wider understanding of the general banking universe/Industry.
     Excellent and demonstrated leadership capacity including possession of strategic development, monitoring,
     execution and reporting skills (Have a strategic outlook)
     Strong organizational, administrative, and analytical skills including oral and written communication skills, negotiation and interpersonal skills and ability to motivate staff.
     Professional Banking qualification (AKIB) is an added advantage.

    go to method of application »

    Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to: Email: recruitment@caritas-mfb.co.ke.Kindly indicate the position title on the subject line when applying.Closing date for application will be on 25th August 2023. Only shortlisted candidates will be contacted

    Apply via :

    recruitment@caritas-mfb.co.ke

  • Assistant Project Officer

    Assistant Project Officer

    Job Purpose

    The successful candidate will be tasked with planning project management activities, analyzing financial information to keep projects on track, and collaborating with different teams to ensure all parties understand where a project is in the development process.

    Key Responsibilities

    Develop Training Programs:

    Design and develop comprehensive enterprise development training programs tailored to the specific needs and challenges of Agri enterprises.
    Create training modules covering key business development areas such as market research and analysis: Business Planning and Strategy: Financial modelling and forecasting: Sales and Marketing, Innovation and Product Development: Negotiation and Communication Skills: Customer Service Excellence: Digital Marketing and Online Presence:
    Incorporate innovative methodologies and approaches to maximize the learning outcomes of participants.

    Facilitate Training Sessions:

    Deliver training sessions to Agri entrepreneurs and business owners, ensuring the effective transfer of knowledge and skills.
    Utilize interactive and participatory training techniques to engage participants actively and foster an inclusive learning environment.
    Monitor and evaluate the training sessions’ impact, making necessary adjustments to improve the training program’s effectiveness.

    Provide Technical Assistance:

    Map agri entrepreneurs along the select value chains.
    Offer personalized coaching and technical assistance to agri enterprises to address specific challenges and opportunities.
    Support start-ups and business owners in developing business plans, marketing strategies, and financial projections to strengthen their business operations.
    Conduct regular follow-ups with participants to track progress and provide ongoing support.

    Strengthen Partnerships:

    Collaborate with relevant stakeholders, including government agencies, non-governmental organizations, financial institutions, and private sector partners, to leverage resources and expertise for enterprise development.
    Establish and maintain strong partnerships to enhance the access of agri enterprises to markets, finance, and value chain opportunities.

    Market Linkages:

    Identify potential markets and market opportunities for agri enterprises to improve their market access and sales.
    Assist in linking agribusinesses with potential buyers, processors, and value-added industries to create sustainable market connections.

    Monitor and Evaluate Impact:

    Establish a monitoring and evaluation framework to assess the impact of the enterprise development training programs.
    Regularly collect data and conduct impact assessments to measure the success and effectiveness of the training initiatives.

    Documentation and Reporting:

    Maintain accurate records of training activities, participant feedback, and outcomes.
    Prepare regular reports on the progress, achievements, and challenges of the enterprise development training programs.

    Any other duties as assigned by the Supervisor from time to time.

    Key Relationships

    Internal: Programme Managers, Programme Officers, Programme Assistants
    External: Partner organizations & County Government Officials. Stakeholders including farmer groups, co-operatives, donors, and private companies.

    Knowledge, Experience and Skills

    At least 3 years of experience in designing and implementing business development training programs, preferably in the agriculture sector.
    Good analytical and critical thinking skills; Problem-solving, judgment, and decision-making skills.
    A proven capability to provide gainful insight and practical and pragmatic solutions to programme challenges with a bias towards action and resolving issues quickly.
    Prior training experience in a relevant field
    Proficient with computer technology and Microsoft Office applications
    Strong oral and written communication skills
    Excellent negotiation and problem-solving skills
    Professional and pleasant demeanor to meet with programme stakeholders.

    Qualifications/Other Requirements:

    Diploma in agriculture, Agribusiness, Business Administration, or a related field. A Bachelor’s degree is a plus.
    Strong understanding of agribusiness operations, value chains, and market dynamics.
    Excellent facilitation and presentation skills, with the ability to engage diverse audiences.
    Demonstrated experience in providing technical assistance and coaching to entrepreneurs and small businesses.
    Knowledge of financial management, market analysis, and business planning for small and medium-sized enterprises (SMEs).
    Familiarity with monitoring and evaluation methodologies and tools for assessing training program impact.
    Strong communication and interpersonal skills, with the ability to build and maintain effective partnerships.

    Behaviour

    Holds self-accountable to deliver on their responsibilities.
    Sets ambitious and challenging goals for themselves.
    Future orientated, thinks strategically.
    Develops new and innovative solutions.
    Willing to take disciplined risks.
    Has integrity.
    Builds and maintains effective relationships, with their team, colleagues, external partners, and stakeholders.

    Qualified and interested internal applicants should send their application letters and detailed CV (combined in one PDF document saved in your full name) to jobs@mespt.org quoting the Job Title and Job Reference in the subject line. i.e. “ASSISTANT PROJECT OFFICER-HR/10/2023”Deadline for applications 25th August 2023 at 5.00 pm EAT.MESPT is an equal opportunity employer (EOE) committed to Gender Equity and Diversity.Only shortlisted candidates will be contacted.

    Apply via :

    jobs@mespt.org

  • Software Sales Associate

    Software Sales Associate

    Our client, in Financial Services industry is looking for a candidate who is willing to learn and grow to join our team as SOFTWARE SALES ASSOCIATE.

    Qualifications and Requirements:

    Have a degree in Business, Sales and Marketing or related field
    Have 2-3 years in software sales and marketing or similar field

    Interested candidate should send their CVs to jobs@peoplelink.co.ke with the email subject as Software Sales Associate.Only shortlisted shall be contacted.

    Apply via :

    jobs@peoplelink.co.ke

  • Systems Developer

    Systems Developer

    PURPOSE OF THE ROLE

    Reporting to the Head of I.T – The System Developer/ Data Analyst will be responsible for: –

    Developing solutions that support the business decisions, process improvement and client centricity through data analytics.
    Delivery of cost-effective systems’ solutions and within the set budget while meeting agreed SLAs and the Company’s business requirements

    PRIMARY Duties & Responsibilities

    Develop full cycle application and process automation system as per business requirements
    Offer first line Technical Support for all business and database systems.
    Develop API applications that can fetch data from various social media (twitter, Facebook) to display on our company website.
    Liaise with software vendors to resolve systems issues or escalations.
    Serve as the technical lead for all business systems deployments, upgrades, administration, and maintenance.
    Integrate third party systems/applications with business core systems
    Prepare, communicate and maintain projects and test plans.
    Maintain system security and integrity in line with company standards and governance.
    Offer training to end users on new systems and updated products.
    Pull and analyze data from the business systems and generate meaningful Pivot tables and trend analysis as per business needs.
    Develop data models that facilitate continual examination of the business processes and environment.
    Analyze and interpret complex business data required from multiple sources.
    Conceptualize, design and build reports for internal and external distribution.
    Validate reports and analyze data against internal and external standards.
    Ensure quality assurance for all data and report requirements.
    Conduct regular information-sharing sessions with key business representatives as required.
    Manage and execute data mapping, cleaning, validating, transformation and loading.
    Any other duty as may be assigned by the management from time to time

    Qualifications and Experience

    Bachelor’s degree in Computer Science or I.T related field.
    At least 3 years of progressive experience as a Systems Developer/ Data Analyst.
    Professional Certifications; OCP, MCSE
    Experience in Windows, Linux, Citrix Applications, SQL Scripting/ Programming languages and tools
    System testing knowledge

    Required skills and Competencies

    Ability to develop digital system applications and integrate them with business Core systems.
    Excellent Analytical and problem-solving skills with high attention to details
    Excellent Communication skills (both verbal and written)
    Good understanding of Insurance operations

    Interested and qualified candidates should forward their CV to: jobs@cannon.co.ke using the position as subject of email.

    Apply via :

    jobs@cannon.co.ke

  • School of Science & Applied Technology- CHEM 111 Inorganic Chemistry 1 School of Science & Applied Technology- CHEM 112 Physical Chemistry 1 School of Science & Applied Technology- CHEM 113 General Inorganic and Physical Chemistry 1 School of Science & Applied Technology- CHEM 211 Comparative Study of s & p Block Elements 1 School of Science & Applied Technology- CHEM 212 Organic Chemistry II School of Sciences & Aerospace Studies – CHEM 312 Organic Chemistry III School of Sciences & Aerospace Studies – CHEM 415 Analytical Chemistry II School of Sciences & Aerospace Studies – BIOC 111 Cellular and Molecular Neuroscience School of Sciences & Aerospace Studies – BIOC 413 Biochemical Pathology & Toxicology 1 School of Sciences & Aerospace Studies – CHEM 121 Introduction to Quantum Chemistry 1 School of Sciences & Aerospace Studies – CHEM 221 Physical Chemistry II

    School of Science & Applied Technology- CHEM 111 Inorganic Chemistry 1 School of Science & Applied Technology- CHEM 112 Physical Chemistry 1 School of Science & Applied Technology- CHEM 113 General Inorganic and Physical Chemistry 1 School of Science & Applied Technology- CHEM 211 Comparative Study of s & p Block Elements 1 School of Science & Applied Technology- CHEM 212 Organic Chemistry II School of Sciences & Aerospace Studies – CHEM 312 Organic Chemistry III School of Sciences & Aerospace Studies – CHEM 415 Analytical Chemistry II School of Sciences & Aerospace Studies – BIOC 111 Cellular and Molecular Neuroscience School of Sciences & Aerospace Studies – BIOC 413 Biochemical Pathology & Toxicology 1 School of Sciences & Aerospace Studies – CHEM 121 Introduction to Quantum Chemistry 1 School of Sciences & Aerospace Studies – CHEM 221 Physical Chemistry II

    DEPARTMENT OF CHEMISTRY & BIOCHEMISTRY SEMESTER I: SEP –DEC, 2023

    Masters/PhD in Inorganic Chemistry Diploma in Analytical Chemistry or Laboratory Technology

    go to method of application »

    TERMS OF SERVICEMODE OF APPLICATIONApplications must be submitted on or before 25 th August, 2023 and addressed to:The Registrar Administration and Human Capital
    Laikipia University
    P. O. BOX 1100 – 20300
    NYAHURURU, KENYALaikipia University is an equal-opportunity employer; therefore, applicants of all gender, marginalized groups and persons living with disability (PWDs) are encouraged to apply. The latter should attach the NCPWD certificate. The University does not charge any fee for the recruitment and selection process.
    NOTE THAT: Applications received later than the deadline will not be considered. Only short-listed candidates will be contacted and canvassing will lead to automatic disqualification

    Apply via :

  • Senior Actuarial Valuations Specialist Database Administrator

    Senior Actuarial Valuations Specialist Database Administrator

    JOB SUMMARY

        Ensure provision of Actuarial Services to UAP Old Mutual Uganda by working closely with the Business Entities and other Group Functions to meet their needs. This includes reserving, pricing, product reviews, experience reviews and solvency and capital management
        Conduct accuracy checks, and analyses data to draw conclusions and make recommendations
        Generate actuarial reports on various technical issues to the Head of Life Actuarial, Senior Management and Board of Directors.

    KEY TASKS AND RESPONSIBILITIES

    Technical Actuarial Support; Conduct and/or review internal actuarial liability valuations for relevant insurance subsidiaries, analysis of profitability/surplus, calculation and analysis of embedded value using Prophet and MS Excel for UAP entities
    Review of external actuaries’ report and collaboration with the appointed actuaries to produce the Financial Condition Report for the BUs.
    IFRS 17 Project Support; Work closely with the wider Finance Team and Old Mutual Africa Regions to deliver on the key deliverables and operationalise IFRS17 reporting.
    Product Profitability Review; Perform profitability analysis, experience analysis, and other relevant actuarial investigations for UAP BUs to inform business decisions.
    Solvency and Capital management; Carry out solvency computation for the entity on a risk-based capital basis including solvency stress tests.
    Financial Modelling; assist with financial modelling of business scenarios/projects to inform business decision making.
    Strategy and Business Planning Support; assist with business planning financial projections and solvency projections for the Old Mutual entities. Perform stress and scenario analysis on the plan numbers.
    Reinsurance Support; Carry out a reinsurance analysis for the East Africa subsidiaries to explore ways to optimize on reinsurance arrangements.
    Reporting and Documentation; Presentation of results and reports to businesses and subsidiary boards committees. Preparation of Board Papers and regulatory solvency and valuation reports.
    Risk Management support; assist the Business Units and Risk Department in identifying, quantifying risk (insurance, market, credit risks etc.) where appropriate.
    Investment Strategy support; Develop/formulate appropriate investment strategies and/or review and monitoring of investment strategies for the Old Mutual life businesses.
    Other reasonable duties that may be assigned by management.

    QUALIFICATIONS 

    Bachelor of Actuarial Science or other related finance or mathematics degree
    Minimum 8 years actuarial experience
    Actuarial Knowledge: Nearly qualified or qualified actuary, 8 papers and above
     

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Business Development Officer (BDO) – DSF

    Business Development Officer (BDO) – DSF

    Applications are invited from Business Development Officer (BDO) – Direct Sales Force (DSF) position at MUA Insurance (Kenya) Ltd’s Nairobi, Thika, Nakuru, Eldoret, Meru or Mombasa offices. This is a great opportunity for a qualified and experienced professional to join a fast-growing company and make a real impact.

    Position Summary:

    The BDO will be responsible for developing and implementing sales and marketing strategies, recruiting, managing a team of Direct Sales Agents (DSAs), and providing excellent customer service.

    The ideal candidate will have a strong understanding of the insurance industry, as well as experience in sales and marketing, to develop and execute strategies that will help MUA grow its business.

    Key Deliverables:

    Develop and maintain marketing strategies to meet MUA’s objectives
    Recruit and maintain a team of at least fifteen (15) Direct Sales Agents
    Provide training and marketing workshops for the sales team
    Ensure accurate and updated weekly and monthly reports on visits and meetings of the DSAs
    Ensure all DSAs are registered with IRA and their registration remains current
    Continuously developing and expanding network of DSA’s
    Ensuring excellent customer service to clients within the unit
    Maintaining a quotations hit ratio of 30% per year
    Ensuring that weekly, monthly, quarterly and annual business acquisition targets are met

    The ideal candidate for the BDO position will have the following qualifications, skills and experience:

    Certificate and or Diploma in Insurance
    Certificate of Proficiency in Insurance
    KCSE minimum Grade C
    2-5 years of experience as a Unit Manager
    Excellent planning and organizational skills, analytical and problem-solving skills
    Excellent written and verbal communication skills
    Ability to display a high degree of professionalism and integrity
    Good interpersonal and public relation skills
    Ability to work under pressure
    Demonstrated zeal to succeed

    Applications together with detailed Curriculum Vitae, names of three referees, telephone contact, e-mail address and copies of certificates and testimonials should be sent to, Human Resources, MUA. Lynwood Court, Waiyaki Way. Westlands.Or by email to  ke-vacancies@mua.co.ke to reach not later than 25th August 2023.Applications by email are preferred indicating in the email subject the region of interest as Nairobi, Thika, Nakuru, Eldoret, Meru or Mombasa.Only short-listed candidates will be contacted.

    Apply via :

    ke-vacancies@mua.co.ke

  • School of Business & Economics- BUST 311 Business Finance (1 Post) School of Business & Economics- BCOM 114 Business Mathematics 1 School of Business & Economics- AGBM 213 Business Statistics School of Business & Economics- BUST 211 Business Statistics School of Business & Economics- BCOM 216 Business Statistics 1 Business Statistics 1 School of Business & Economics- BCOM 214 Insurance and Risk Management School of Business & Economics- ACCT 311 Advanced Financial Accounting 1 (ACC) School of Business & Economics- BCOM 416 International Accounting (Accounting Option) 1 School of Business & Economics- BCOM 113 Principles of Accounting 1 School of Business & Economics- BCOM 212 Management Accounting 1 School of Business & Economics- BCOM 430 Management of Financial Institutions 1 School of Business & Economics- BFIN 312 Money and Banking 1 School of Business & Economics- BCOM 124 Business Math 1 School of Business & Economics- BICT 422 Business Process Outsourcing 1 School of Business & Economics- COMP 422 Entrepreneurship and Business Management 1 School of Business & Economics- BUST 121 Financial Accounting 1 School of Business & Economics- BUST 421 Management Accounting II School of Business & Economics- BCOM 334 Banking, School of Business & Economics- BCOM 334 Banking, Law and Practice (Finance) 1 School of Business & Economics- BCOM 335 Financial Management 1 (Finance) School of Business & Economics- BCOM 432 International Finance (Finance Option) School of Business & Economics- BCOM 333 Public Finance (Common) 1 School of Business & Economics- AGBM 415 Business Taxation School of Business & Economics- BCOM 272 Operations Research I School of Business & Economics- BCOM 125 Principles of Procurement 1 School of Business & Economics- BUST 122 Purchasing and Supplies Logistics 1

    School of Business & Economics- BUST 311 Business Finance (1 Post) School of Business & Economics- BCOM 114 Business Mathematics 1 School of Business & Economics- AGBM 213 Business Statistics School of Business & Economics- BUST 211 Business Statistics School of Business & Economics- BCOM 216 Business Statistics 1 Business Statistics 1 School of Business & Economics- BCOM 214 Insurance and Risk Management School of Business & Economics- ACCT 311 Advanced Financial Accounting 1 (ACC) School of Business & Economics- BCOM 416 International Accounting (Accounting Option) 1 School of Business & Economics- BCOM 113 Principles of Accounting 1 School of Business & Economics- BCOM 212 Management Accounting 1 School of Business & Economics- BCOM 430 Management of Financial Institutions 1 School of Business & Economics- BFIN 312 Money and Banking 1 School of Business & Economics- BCOM 124 Business Math 1 School of Business & Economics- BICT 422 Business Process Outsourcing 1 School of Business & Economics- COMP 422 Entrepreneurship and Business Management 1 School of Business & Economics- BUST 121 Financial Accounting 1 School of Business & Economics- BUST 421 Management Accounting II School of Business & Economics- BCOM 334 Banking, School of Business & Economics- BCOM 334 Banking, Law and Practice (Finance) 1 School of Business & Economics- BCOM 335 Financial Management 1 (Finance) School of Business & Economics- BCOM 432 International Finance (Finance Option) School of Business & Economics- BCOM 333 Public Finance (Common) 1 School of Business & Economics- AGBM 415 Business Taxation School of Business & Economics- BCOM 272 Operations Research I School of Business & Economics- BCOM 125 Principles of Procurement 1 School of Business & Economics- BUST 122 Purchasing and Supplies Logistics 1

    BUST 311

    LU/ACA/SOBE/PT /09/08/2023

    DEPARTMENT OF COMMERCE SEMESTER I: SEP –DEC, 2023

    BUST 311

    Masters of Business Administration in Finance/Operations Research/Business Mathematics

    go to method of application »

    TERMS OF SERVICEMODE OF APPLICATIONApplications must be submitted on or before 25 th August, 2023 and addressed to:The Registrar Administration and Human Capital
    Laikipia University
    P. O. BOX 1100 – 20300
    NYAHURURU, KENYALaikipia University is an equal-opportunity employer; therefore, applicants of all gender, marginalized groups and persons living with disability (PWDs) are encouraged to apply. The latter should attach the NCPWD certificate. The University does not charge any fee for the recruitment and selection process.
    NOTE THAT: Applications received later than the deadline will not be considered. Only short-listed candidates will be contacted and canvassing will lead to automatic disqualification

    Apply via :

  • Customer Care Officer Procurement Officer Information, Communication and Technology Officer Technical Officer – Facility Management Billing Officer Monitoring & Evaluation Officer

    Customer Care Officer Procurement Officer Information, Communication and Technology Officer Technical Officer – Facility Management Billing Officer Monitoring & Evaluation Officer

    HR/001/08/2023

    Job Purpose

    The Customer care officer is the first point of contact with the customer. The main responsibility is to answer customer enquiries about products, services and generate sales.

    Duties & Responsibilities

     Receive customer complaints
     Analyse and record the complaints
     Investigate the complaints and seek possible solutions though the mechanisms developed in line with company policy.
     Liaise with other sections/departments in dealing with customer issues
     Issue forms and other related documents and guide customers in filling them correctly
     Follow up registered disputes by customers to make sure that they are resolved amicably and in good time.
     Collecting and analysing customer feedback
     Providing information about company products & services
     Providing proactive customer outreach
     Developing and documenting knowledge into helpful content
     Tracking customer service KPIs and metrics
     Establish and monitor the standards for customer service in the Company
     Identify tasks critical to keeping customer satisfaction levels in check
     Keep records of interactions and transactions with customer

    Qualifications & Experience

     Degree or Diploma in Business Management, Marketing, Public Relations or related field

     Relevant professional qualifications.

     At least three (3) years’ experience in a busy commercial environment.
     Possess relevant computer application skills

    Direct Reports

     Customer Care Assistants

    go to method of application »

    Application should be sent to:
    The Managing Director
    Gusii Water & Sanitation Company
    P.O Box3880 – 40200
    KISII
    Applicants to attach their application letter, curriculum vitae and copies of their certificates and testimonials.
    Application should be sent via e-mail only to: recruit@gwasco.co.ke
    The applications should be received by close of business on 25th August 2023
    NB: Only shortlisted candidates will be contacted.

    Apply via :

    recruit@gwasco.co.ke