Application Deadline: Application Deadline Aug 20, 2018

  • Consultancy

    Consultancy

    Background
    The goal of the PSS program is to support Kenya’s vision 2030 through enhanced security, peacebuilding and conflict management. For this change to happen, a key prerequisite or precondition will be improved capacity and effectiveness of civil society, government and security oversight bodies to address three persistent conflict drivers in Kenya today. Violent extremism must be effectively countered and political and natural resource conflicts must be prevented and mitigated. Act! and its sub-partners, have supported both the national and county governments to achieve this outcome through CSO capacity strengthening, technical assistance to government agencies and research on strategic conflict issues. The expected outcome of this Development Engagement is improved capacity and effectiveness of CSOs, government and security oversight bodies to counter violent extremism and prevent political and natural resource conflicts in Kenya.
    It is against this background that, Act! is seeking to engage the services of a qualified and experienced consultant to document success stories that will highlight key results, innovative interventions, successes, lessons learned and challenges as well as future strategic direction of the program.
    Overall Objective
    The overall objective of the assignment is to document innovative CVE and conflict mitigation approaches, success stories and lessons that provide a clear, in-depth cases and compelling narratives on the efforts by the various actors supported by Act! so far with a focus on results achieved, applicable strategies and challenges faced in the implementation of the program and identify lessons learned and best practices for potential scalability of the program.
    Specifically, the success/impact stories will highlight the following;

    The impact of the program in addressing conflicts and violent extremism in the target counties.
    The changes / outcomes that have occurred in the first phase of program implementation period in Kenya.
    The capacity and effectiveness of CSOs and government security agencies in responding to conflicts and violent extremism in Kenya.
    The role of women in fostering peace and security at the grassroots level, and how conflicts have impacted their livelihoods.
    The effectiveness of traditional mechanisms to resolve conflicts (Alternative Dispute Resolutions-ADR).
    Constructive engagement of the youth in promoting safe and peaceful communities in Kenya.
    The effectiveness of early warning, early response mechanisms to identify and respond to incidents and warning signs of political conflicts, violent extremism and radicalization in select counties.
    How the program used different peace actors to coordinate and respond to conflict situations in target counties.
    The role of community peace structures including council of elders, peace committees, nyumba kumi committees, religious leaders in fostering peace and security in Kenya.
    The use of evidence based research to inform initiatives, policies and strategies in mitigating conflicts and violent extremism.
    The impact of the program in promoting peaceful elections.
    Any outstanding or innovative CVE and or conflict mitigation strategy/initiative/intervention that merits replication and scalability.

    Specific tasks for the Consultancy
    In order to achieve the envisaged objectives, the consultant under the overall supervision of the Communications Specialist and with the support from the program teams across the counties will:

    Develop a compelling concept and storylines that capture the various segments of the program and at all levels of the implementation. This will involve performing desk review /literature review to understand the overall program objectives, target beneficiaries and expected results in line with the program’s theory of change.
    Determine the exact scope of the stories; identify and develop topics and agree on target beneficiaries to be interviewed to ensure shared vision and content in line with program objectives.
    Conduct data collection through small group discussions or key informant interviews with select program target beneficiaries and stakeholders to provide a clear and objective perspective on the impact of the program.
    Develop tools and formats that will be used for documenting the stories to be packaged in the agreed format(s).
    Capture high quality digital photographs that showcase the impact of the program to accompany the success stories.
    Provide periodic updates with the Act! Communication team, MERL team and Program Manager on the proceedings of the assignment.
    Have full control over the entire process of recording in terms of creativity, technical aspects, content, follow safe working practices and professional practice

    Methodology
    The exercise will involve site visits to the following counties namely; Nairobi, Mombasa, Kwale, Kilifi, West Pokot, Kisumu, Laikipia, Isiolo and Garissa where the program is being implemented. The documentation will involve situational analysis, key informant interviews with both secondary and primary beneficiaries as indicated above.
    Expected Outputs and Deliverables
    The consultant will deliver to Act! the following:
    ·Inception report with a clear methodology, time frame and final checklist and the content of story themes and topics to be documented as best practices/lessons/case stories that show the impact of the program. The inception should also include tools, work plan and detailed budget.

    Well written stories that capture the voices from the field and that meet highest mark of editorial standards.
    Succinct synopsis of the outstanding and innovative CVE and conflict mitigation strategies/initiatives/interventions that merit replication and scalability.
    A photo album (maximum 20 high resolutions photos in JPEG format) of each impact stories documented and well captioned.
    A ready to print and professionally designed final booklets (success story, innovative CVE/conflict mitigation approaches booklets and photo book) comprising of case stories and photographs. The final products should be in line with the agreed specifications and within the specified timelines.

    Expertise Required and Qualification
    To be eligible to apply for this role the consultant/s must;

    Hold a degree in a relevant field: Communication, Journalism, Media studies, Fine Arts.
    Other team members where applicable should also hold relevant qualifications in any of these areas.
    Demonstrate experience in undertaking similar assignments by use of samples of completed work.
    Knowledge in conflict sensitive and gender sensitive reporting or writing.
    Have good knowledge of multicultural aspects in Kenya, cultural nuances, gender and crosscutting issues.
    3-5 years of professional experience in documenting investigative and human impact stories.
    Possess excellent communication skills-fluency in oral and written English Previous proven experience in documenting donor supported projects.
    Clear articulation of capacity and skills, and innovative approaches to carry out the assignment; as well as ·a clear work plan and articulation of expected methodologies and outputs within the tight timeframe
    Ability to start immediately.

    Duration and timing of services
    The assignment is expected to take 30 working days from the date of signing the contract.

  • Consultant, Documentation of best practices and lessons learned for child protection and education

    Consultant, Documentation of best practices and lessons learned for child protection and education

    Within the framework of the UNICEF Strategic Plan 2018–2021 and in line with the Eastern and Southern Africa (ESA) Managing for Results initiative, the ESA Regional Management Team has identified the following five programmatic priorities to focus cross-country action and learning and to reinforce joint accountability: (1) enabling children to survive and thrive; (2) reducing stunting to provide opportunities for children to realize their full potential; (3) improving education quality and learning outcomes to prepare children for the future; (4) achieving adolescent development, protection and participation and; (5) scaling up social protection interventions to reduce child poverty and other vulnerabilities that impede the full realization of child rights.
    Several crosscutting factors have been considered in the five Regional Priorities:
     

    The gender dimension is an important factor in all UNICEF programmes in Eastern and Southern Africa. UNICEF studies the patterns of gender inequality, including through sex-disaggregated data and gender analysis, and responds with gender-equitable programmes to help fulfil the rights of all children.
    Child poverty, measured in terms of multiple deprivations, and high levels of inequality affect many aspects of UNICEF work for children, and these factors are relevant across all the Regional Priorities.
    Multiple fragile contexts and frequent emergencies in the Eastern and Southern Africa region necessitate risk-informed programming, emergency preparedness and resilience-building activities in the Regional Priorities. At times of emergency, UNICEF works with partners to deliver humanitarian action in line with the Core Commitments for Children.
    Systems strengthening, communication for development (C4D), evidence generation, advocacy, and public finance for children define the critical actions and related strategies, i.e. the ‘hows’ of the Regional Priorities.

     
    An important aspect of moving the agenda forward of the Regional Priorities is knowledge management, and in particular, documenting best practices of implementation of programmes that appear promising to yield results and that could be shared with other country offices.
    Against this background, the purpose of this assignment is to increase knowledge management of the implementation of the Regional Priorities through the development of lessons learned documents in the areas of: a) multi-sectoral programming for young people in Eswatini (former Swaziland) b) child marriage and data mapping in Ethiopia b) school-related violence against children (VAC) and the extent to which schools serve as “protective environments” for vulnerable girls, boys and those with disabilities in Uganda c) multi-sectoral collaboration in the prevention and response to VAC including in schools in Uganda d) The use of 7% thematic funds for the Protection against Sexual Exploitation and Abuse in relation to the GBV integration process in Ethiopia and South Sudan e) Birth registration in humanitarian settings including displaced population in Ethiopia, Uganda and South Sudan and f) Diversion scheme in Tanzania and Zambia
    Scope of Work
    Under the supervision of the Child Protection Specialist, the consultant will document best practices and lessons learned. In particular, the consultant will:
     

    Conduct a review of programme documents related to the programmes that will be documented.
    Conduct interviews with country office staff and implementing partners as redeemed necessary.
    Produce four documentation reports of the lessons learned from each programmes.
    Produce a final report of the consultancy including observations and proposed way forward from each programmes and with annexes of each documentation report.

     
    Payment Schedule
    Payment is made upon receipt of draft and final material delivered as follows:
     

    1st payment 10%
    2nd payment 25%
    3rd payment 30%
    4th payment 25%
    5th payment 10%

     
    Deliverables that meet UNICEF’s quality standard.
    Duration: Tentative start date is September, 2018 and ending in March 2019
    Desired Qualification, experience, specialised skills and knowledge
    Education/Experience
     

    Advanced University Degree in Social Development, International Relations, Social Work or other relevant field
    Eight years or more of relevant work experience at national and international levels
    Knowledge and experience of child protection related programming is considered an asset
    Excellent writing skills
    Ability to collect, collate and analyse data in a scientific and effective manner
    Analytical, methodical and precise style of writing
    Excellent communication and presentation skills in English
    Analyses and integrates diverse and complex quantitative and qualitative data from a wide range of sources.

     
    Administrative Issues
    The Consultant will work under the direct supervision of UNICEF ESARO Child Protection Specialist.
    Conditions
    As per UNICEF DFAM policy, payment is made against approved deliverables. No advance payment is allowed unless in exceptional circumstances against bank guarantee, subject to a maximum of 30 per cent of the total contract value in cases where advance purchases, for example for supplies or travel, may be necessary.
    The selected Consultant will be governed by, and subject to UNICEF’s General Terms and Conditions for individual contracts.
    Risks
    There are no risks anticipated to the successful delivery of this assignment.
    Ethical Considerations
    All products and data developed or collected for this agreement are the intellectual property of UNICEF. The consultant may not publish or disseminate the final report or any other documents produced from this work without the express permission of and acknowledgement of UNICEF.

  • Human Resource Officer

    Human Resource Officer

    Job Summary: To handle the Human Resource department and provide administrative support to ensure smooth running of the department and quality delivery of services to the work force.
    Duties and Responsibilities

    Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.
    Recruiting and staffing
    Prepares reports by collecting, analyzing, and summarizing data and trends
    Maintain staff records
    Provide timely and accurate inputs for the final dues processing.
    Assist to coordinate staff Performance Management including probation assessment and appraisals.
    Send out communications for confirmation and contract changes
    Attend and resolve employee -employer conflicts.
    Conduct training needs assessment, prepare and coordinate training programmers.
    Advise the Management on human resources policies, procedures and practices.
    Any other duty that may be assigned from time to time

  • Web Designer

    Web Designer

    Lan-x Africa is looking for a web designer who loves responsive and adaptive design principles and the technology behind them, enjoys working directly with customers and thrives in a highly collaborative environment.
    Roles

    Designing, developing, and implementing user-friendly, professional, visually-pleasing websites and user-interfaces for web applications.
    Develop online graphics and assets.
    Work directly with customers from site kick off to launch.
    Communicating ideas through low and high-fidelity mock-ups
    Collaborating with team members, as needed, to ensure technical solutions are implemented to meet project requirements
    Creating and effectively arranging graphics, images and all other content into a creative, cohesive, functional, and visually-pleasing website utilizing best practices in User Interface/User Experience design.

    Job Requirements
    The ideal candidate is someone with a desire for continual learning and who possesses strong communication (oral and written), problem-solving, analytic, interpersonal skills, and is:

    Results-oriented
    Detail-oriented
    Accountable
    Adaptable
    Able to work effectively (independently and/or within teams) across functional areas in a collaborative environment
    Able to manage multiple tasks with competing timelines and deliverables

    Technical Skills

    Working knowledge of HTML and CSS. jQuery and JavaScript, PHP and other web-based programming languages.
    Understanding of design principles.
    Strong understanding of web design principles and best practices.
    Understanding of website architecture and best practices.
    Understanding of responsive and adaptive design methods.
    Excellent written/verbal customer communication skills.
    Portfolio demonstrating graphic/web design work and technical expertise.
    Adobe Creative Suite (Photoshop and Illustrator) is an added advantage.

    Qualifications

    Degree in IT or related field is a plus.
    2-3 years of experience in web development and design.

  • Consultancy for the Provision of Digital Marketing and Management Services

    Consultancy for the Provision of Digital Marketing and Management Services

    Key objectives of the consultancy

    To develop and implement a high octane Digital Marketing Strategy that addresses engagement and conversions through our website in four specific campaigns; Better Lives For Dogs, Animals in Farming, Animals in Disaster and Animals in the Wild. The conversation will be driven specifically through our website.
    Design, develop and execute a compelling digital campaign that will bring in at least 20,000 new supporters on our platforms.
    To create and execute digital advertisements to increase engagement and conversions through our social media channels and the website leading to petition and pledge sign ups. The target for petition sign ups within the three months is 20,000 new sign ups.
    To create new and focused digital content for use during the user journeys. This content will be channeled through Marketo (Email Interface through our weekly newsletter), Facebook (Number of posts per day will be agreed upon), Instagram and You Tube Pages. The consultant will curate, develop, advise and promote this content.
    To carry out an audit of our social media channels and website to identify the challenges and opportunities to grow our reach, increase brand awareness and drive supporters (followers to take action)

    Description of the Assignment
    World Animal Protection uses social media to create lasting change for animals. We use social media Twitter, Facebook, Instagram and YouTube to drive high engagement and conversions through our Website. To effectively achieve this, we are looking for a Digital Agency with experience in developing digital campaigns to drive our digital work through effective social media buying, targeting and content delivery.

    The agency will be tasked to;
    Carry out a social media and website audit to identify the challenges and opportunities to inform the digital strategy and future online initiatives. The audit will be done in the first two weeks in September ahead of the campaigns launch.
    Develop and implement a high octane Digital Marketing Strategy that will ensure high engagement and conversions through our social media channels to the website.
    Develop an online design/prototype for our local Animals in Farming petition landing page. This should be informed by our website structure and the opportunity to maximise on our website visitors for conversion.
    Curate and develop content for our engagement supporter newsletter. This content will be sent out weekly to during the campaigns period. (September to November).
    Develop high quality multimedia content for our different channels aligned to the different campaign areas. These comprise but not limited to animations, GIFs, messages and short videos.
    Promote and integrate our SMS platform to prompt more people to sign petitions and continue to be active supporters by moving them through the supporter cycle.
    Develop a content testing plan to inform what works for our active audiences.
    Link World Animal Protection to animal welfare social media influencers in Africa and use them to influence online campaigns in the next three months.
    Work closely with the organization digital team to run integrated paid search web and social media campaigns for the campaigns mentioned to create engagement and conversions.
    Provide recommendations and execute steps for new keyword opportunities to be used during SEO optimization, social media campaigns structuring, targeting, copy, and other aspects of paid search and social media paid advertisement.
    Provide optimization and performance evaluation to achieve better results for the campaigns in target.
    Generate regular reports for all major metrics, goals tracking, and other paid search initiatives.
    Provide a weekly comprehensive report on the campaign progress.
    Provide recommendations to World Animal Protection to test new digital acquisition strategies
    Design, launch and publicize a petition with a target of 20,000 signatures over the three months period.

    Duration and Timeline of Consultancy
    The duration of this assignment is September – November 2018

  • Sapff Regional M&EManager

    Sapff Regional M&EManager

    Job Description

    Reports to: Regional Program Director – SAPFF
    Location: Nairobi, Kenya or Lagos, Nigeria
    Travel: yes up to 30%
    Grade: 10b
    Program Description:
    The Strengthening African Process of Fortified Foods (SAPFF) is a partnership between TechnoServe and Partners in Food Solutions (PFS) funded by the Bill & Melinda Gates Foundation.
    The program aims to improve competitiveness of food processors and improve compliance within mandated fortified staple foods to ensure intake of essential nutrients in order to improve the nutritional status of the population.
    Position Description:
    The Monitoring and Evaluation Manager will oversee the direct development and implementation of the SAPFF’s monitoring, evaluation, and learning (MEL) systems. The M&E Manager will report to the SAPFF Regional Program Director.
    Responsibilities Include:

    Program Monitoring and Evaluation:
    Establish a framework, methodology, procedures, and responsibilities for MEL program performance in accordance with the logical framework and reporting requirements;

    Develop MEL systems for use throughout the project lifecycle;
    Plan and oversee MEL data collection and analyze such data to ensure relevancy and accuracy on a regular basis;
    Implement systems to safeguard the collection and management of project data;
    Review, monitor, and analyze reports for impact evaluation;
    Undertake regular visits to the field to support implementation of MEL activities;
    Work with senior program management to integrate MEL data into program planning and decision-making processes;
    Share analyses and trends with project team members to help synchronize project decision-making processes with MEL results;
    Recommend changes to performance monitoring and work plans;
    Train project and partner staff on MEL processes.

    Compliance Oversight

    Maintain high levels of confidentiality in relation to sensitive and confidential program implementation data and information.
    Provide pro-active advice to ensure optimal program delivery and reporting in compliance to TechnoServe’s policies and guidelines.
    Support program team with analysis and interpretation of program monitoring data and produce reports and briefs to enable effective communication of program progress

    Staff Capacity Building

    Regularly travel to project countries to provide support to the teams in Monitoring and Evaluation
    Provide orientation to new staff on MEL as required.

    Required Skills and Experience:

    Bachelor’s degree in a relevant field. Master’s degree preferred;
    At least 7 years’ experience with MEL methods and approaches in an international development context, including designing, planning, and implementing MEL systems, analyzing and reporting using a logical framework, and other strategic planning approaches;
    Competence managing and analyzing large datasets;
    Ability to develop well written, cohesive analyses and reports;
    Strong analytical, program management, and analytical skills;
    Knowledge of Bill and Melinda Gates Foundation or other international development donor reporting requirements;
    Advanced proficiency with relevant software packages, including Microsoft Excel;

    Success Factors: Competency is a combination of knowledge, skills and abilities (KSAs) directly related to successful performance on the job.
    Core Competencies include:

    Integrity and honesty: Is widely trusted; seen as a direct, truthful individual; presents truthful information in an appropriate and helpful manner; keeps confidences; admits mistakes; does not misrepresent himself or herself for personal gain.
    Team Work/ Relationships: Works co-operatively and flexibly with other members of the team with a full understanding of the role to be played as a team member and/or leader, to achieve a common goal. Ability to build and maintain effective relationships and networks.
    Learning attitude: Proactively takes advantage of opportunities to learn. Actively identifies new areas for learning; applies and shares new knowledge and skill appropriately.
    Diversity/Inclusiveness: Demonstrates an understanding and appreciation for diversity and supports diversity efforts. Interacts effectively with and inclusively with people of all races, cultures, ethnicities, backgrounds, religions, ages, and genders.
    Communication: Expresses ideas effectively in individual and group situations. Listens effectively; shares information, ideas and arguments; adjusts terminology, language and communication modes to the needs of the audience; ensures accurate understanding; acts in a way that facilitates open exchange of ideas and information; uses appropriate non-verbal communication.
    Decision making/Problem Solving: Is able to analyze situations, diagnose problems, identify the key issues, establish and evaluate alternative courses of action and produce a logical, practical and acceptable solution. Is able to make effective decisions on a day-to-day basis, taking ownership of decisions, demonstrating sound judgement in escalating issues where necessary.
    Results Oriented/ High Quality Deliverables: Stays focused on the efforts necessary to achieve quality results consistent with programmatic or departmental goals. Demonstrates the ability to achieve effective results; works persistently to overcome obstacles to goal achievement. Accomplishes tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks.
    Planning & Time Management: Establishes a course of action for self and/or others to accomplish a specific goal. Effectively plans, schedules, prioritizes and controls activities; identifies, integrates and orchestrates resources (people, material, information, budget, and/or time) to accomplish goals. Prioritizes work according to the program or department’s goals, not just own job responsibilities; manages own time effectively.
    Business Acumen: The ability to use information, ask the right questions and take decisions that make an impact on the overall business performance.

    Managerial Competencies:

    Emotional Intelligence: The act of knowing, understanding, and responding to emotions, overcoming stress in the moment, and being aware of how your words and actions affect others. Emotional intelligence consists of 4 attributes: self-awareness, self-management, social awareness, and relationship management.
    Strategic Thinking: Managers should recognize key actions, underlying problems, make connection and patterns, see consequences and implications. Anticipates obstacles realistically and plans ways to deal with them.
    Staff Development: managers are required to work with employees to plan on the development of skills and abilities so that they can fulfil current or future job/role responsibilities more effectively.

    Career Pathways: The positions that may be a next career opportunity for employees in this job title include Regional M&E Advisor.

  • Senior Lecturers 

Associate Professors 

Professors 

Lecturers

    Senior Lecturers Associate Professors Professors Lecturers

    Job Description
    Positions

    School of Pharmacy
    School of Engineering And The Built Environment
    School of Social Sciences
    School of Pure And Applied Sciences

    Requirements:

    An earned PhD or equivalent degree qualification in the relevant field from an accredited and recognized University
    At least three (3) years teaching experience as a Lecturer or six (6) years research/Industry Experience
    A minimum of thirty two (32) publication points as a Lecturer or equivalent of which at least twenty four (24) should be from refereed scholarly journals
    Supervised a minimum of three (3) post graduate students to completion as a Lecturer or equivalent
    Registered with the relevant professional body (where applicable)

    go to method of application »

  • Human Resource Intern

    Human Resource Intern

    Reporting to the Senior Human Resource Business Partner, this position responsible for offering support to various projects being undertaken by the organization. The successful candidate should be prepared to work in a fast-paced team environment that will offer broad experience in various aspects of Human Resources.
    Qualifications, Experience and Knowledge

    Degree in Human Resources Management from a recognized institution
    Prior experience in a busy HR department will be an added advantage
    Proficiency in MS Office suite
    Ability to manage in a reliable way multiple tasks in a high-volume environment
    Excellent communication and interpersonal skills
    Self-starter, assertive and quick learner

  • It Solutions Direct Sales Executives

    It Solutions Direct Sales Executives

    Job Description
    The Direct Sales & Marketing Executives will take the lead and drive aggressively sales campaigns right at the clients’ door. This is a demanding role that requires drive, commitment and desire to create impact.
    Position Overview:
    The Direct Sales & Marketing Executive is responsible for the direct Sales of company Products and Services assigned.
    The Direct Sales & Marketing Executive works closely with the Sales Manager and Product Manager to create maximum Sales Revenue based on the Company strategy.
    The Direct Sales & Marketing Executive provides regular input to the Product Managers to ensure optimal fit of company solutions.
    We therefore endeavor to build and maintain a motivated, capable workforce who are proud to work for the company and able to deliver our commercial strategy in line with ISO 9001:2015 standards & procedures.
    Job Responsibilities

    Being the Direct Sales & marketing Executive, you are Directly Accountable for;
    Achieve a monthly sales target of Kshs 10 Million.
    Convert at least 70% of all Quotations to LPOs within 30 days after submission
    Sign-up at least 5 new SLA’s monthly on Audio Visual, Unified Communication, Structured cabling, ICT Security and ICT Solutions
    Generate 40 qualified leads every month in the following: Plantronics, N-Computing, Audio Visual, Unified Communication, ICT Security, ICT Solutions, and Structured Cabling. Make 15 follow-up calls per day
    Visit at least 4 customers per day
    Organize 3 customer visits for the Product Managers weekly
    Update all Sales functions on CRM / ERP as follows;

    Follow up response on weekly basis, leads, and daily activities on the calendar and requisitions.
    Summit a daily report to the Sales Manager by 11 a.m. relating to previous day activities.
    Attend weekly Sales review meetings as may be scheduled.
    Attain Sales Certification in 2 of the company’s’ products and solution, Diploma in both Sales and Customer Service from Alison.

    Perform any marketing related duties assigned to you by the Sales Manager.
    Adhere to all company policies & ISO 9001:2015 standards & procedures

    QUALIFICATIONS
    Academic Qualifications
    Degree/Diploma in Business Information Technology / Sales and Marketing or 2 years’ Information technology industry experience.
    Knowledge Requirement

    Sales plan Knowledge
    Good knowledge in dealing with IT and Telecommunication Products
    Experience selling IT and Telecommunications equipment a MUST

    Knowledge Skills Requirement

    Team building skills; Persuasive skills
    Analytical and problem solving skills
    Effective verbal, presentation, listening and written communications skills
    Stress and Time management skills

    Successful candidates will be required to demonstrate strong past record in selling IT and Telecommunications equipment to corporate clients.

  • Technical Sales Manager 

Area Sales Manager

    Technical Sales Manager Area Sales Manager

    Job Details
    We seek to hire a Technical Sales Manager with the following experience.
    Duties and Responsibilities;-

    Strategy implementation to achieve service excellence during installation and after sales.
    Create a strong team of technicians who are sound technically, motivated through regular trainings and understand service delivery levels.
    Create and offer to customers of Bronze, Silver and Gold service contracts with different terms of operations.
    Ensure good interaction with our suppliers to ensure that we are up to date with knowledge and tools.
    Achieve sufficient revenue out of the opportunities available in servicing our installations by sale of spares.
    Work with Sales Managers to ensure that our Services excellence add value to Sales process and brings huge goodwill.
    Management of operational tools and controlling and maintaining of spare parts stocks.
    Managing Repair and maintenance of machinery, equipment and appliances both for Sheffield and Customer either at site or in the Workshop. This may include preparing quotations, sourcing, modifications etc.
    Preparing Annual Maintenance Contracts and Free Maintenance Contracts Proposals.
    Planning and scheduling for execution to ensure timely deliveries and customer satisfaction.
    Documenting reports and maintaining daily, weekly and Monthly reports

    Qualifications

    Bachelor’s Degree in Electrical or Mechanical Engineering.
    10 Years working experience.
    Excellent communication and analytical skills and can work under pressure.
    Good customer service skills.
    Dynamic with good problem solving skills.
    Strong leadership and ability to couch and motivate teams.
    Good interpersonal skills.

    go to method of application »