Jobs Kenya

Application Deadline: Application Deadline Aug 18, 2023

  • Customer Experience Officer

    Customer Experience Officer

    JOB PURPOSE

    To ensure smooth floor operations and patient flow within the hospital through the provision of excellent customer experience practices. Working with the in charge to ensure all patients needs are met.

    MAIN DUTIES AND RESPONSIBILITIES

    Ensuring every customer of premier hospital receives the premier experience.
    Manning the customer experience desk, handling inquiries and information management in line with customer requirements.
    Responsible for facilitation of smooth operations in the Outpatient department ensuring a “Conveyor – belt” like, cynical movement of patients in the shortest time possible.
    Ensuring the accurate use and compliance of QMS throughout the hospital.
    Welcoming patients and showing them around.
    Ensure timely response to inquiries by patients, prospective patients, and visitors in a courteous manner.
    Management of doctors on duty and room allocation, be aware of the doctors on duty and doctors expected and their time of arrival.
    Enquiry management and recording for recommendation of most sought for services.
    Managing inbound and outbound calls.
    Ensuring strict client service standards and etiquette are maintained by all staff in the hospital.
    Patient appointment management.

    MINIMUM REQUIREMENTS/ QUALIFICATIONS

    Diploma or Degree in hospitality or related field.
    Customer care training.
    2-3 years working experience in a busy field.
    Hospital Working Experience will be an added advantage.

    KEY JOB REQUIREMENTS

    Customer Experience training and excellent customer handling skills.
    Effective communication skills – listening, oral and written.
    Excellent critical skills.
    Problem solving, conflict resolution and crisis management skills.
    Analytical and decision-making skills with creative ideas that are customer friendly and in line with hospital CX goals
    Good time management skills

    If your background, experience and competence match the above specifications, please send us your application (cover letter & CV/Resume) quoting the job title on the email subject (Customer Experience Officer), testimonials and full contact details of 3 referees, to careers@premierhospital.org. The application should be received not later than 5.00pm on 18th August 2023. We shall ONLY accept ONLINE applications. Interviews will be conducted on a rolling basis. Due to the high number of applications, only shortlisted candidates will be contacted.  

    Apply via :

    careers@premierhospital.org

  • Research Manager

    Research Manager

    ROLE SUMMARY:

    The Research Manager is responsible for undertaking and delivering a wide range of research projects in our key areas. He/she will bring research, analytical, design and reporting expertise to the team, drawing upon a strong combination of both qualitative and quantitative experience.

    DUTIES & RESPONSIBILITIES:

    Take the lead in managing and delivering research projects, from scoping through to methodology and report writing, including managing, and developing client relationships.
    Deliver a wide range of social research techniques, including fieldwork such as in-person interviews, literature reviews, focus groups and data analysis.
    Work with senior managers and directors to win new work from new and existing clients and proactively identify new business opportunities both in terms of research services and policy markets.
    Plan and manage resources effectively, including financial budgets.
    Manage junior research staff and subcontractors (including market research fieldwork) as necessary to achieve project objectives, seeking best value at all times.
    Produce insightful research reports with sophisticated advice to support your clients in their decision-making.
    Contribute to the development and profile of our research expertise with clients and key influencers.
    Develop new business opportunities in line with the company’s strategic ambitions by contributing to developing and increasing our profile with customers and key influencers.
    Ensure that the company is up to date with developments in specified policy areas and research markets.
    Lead and support the development of new business opportunities, including preparing written proposals/bids for our prospective client.
    Any other duties assigned by management.

    JOB REQUIREMENTS:

    Master’s degree in social sciences, with a focus in research, project management
    He/she should demonstrate at least 5 years of working experience in both the research sector and project management.
    Demonstrated professional leadership and the ability to coordinate a team of professionals.
    Experience designing qualitative fieldwork (such as depth interviewing and involvement in focus groups) and quantitative fieldwork (such as survey questionnaires, data analysis, data visualization) and support presentation design and delivery.
    Previous work in Somalia will have an added advantage.

    PERSONAL ATTRIBUTES:

    Excellent client-facing and internal verbal and written communication skills. Familiarity with the Somali language would be an added advantage.
    Excellent analytical and reporting skills.
    Solid organizational skills, including attention to detail and multi-tasking.
    Ability to predict challenges and proactively head-off obstacles.
    Excellent problem-solving skills, innovative and solutions oriented.

    Kindly send your application letter and CV to jobs@farsightafrica.com before 18th August 2023.Applications will be reviewed on a rolling basis until the right candidate has been selected.

    Apply via :

    jobs@farsightafrica.com

  • Finance Officer (1 Post)

    Finance Officer (1 Post)

    JOB PROFILE
    This position is responsible to the Head of Finance and Grants and has been delegated the responsibility of proper book keeping, financial controls, timely, and accurate reporting of all financial transactions and generating other nonfinancial grant management reports.
    The finance officer will offer all financial operations support to the head of finance and grants as well as advising programme staff on liquidation of imprest and verifiable, allowable support documents in line with partner agreements.

    Roles and Responsibilities

    Support the head of department in managing and improvement of the design of accounting or data processing systems and long-range project plans. Provide information required to respond to external communication relating to finances (audit queries, suppliers, etc).
    Implement project financial operational procedures, develop trends, analyze costs, grants monitoring, monitor project financial commitments and obligationsto project future incomes and expenses. 
    Lead in project budgeting, project audits, partner reviews and procedures, general accounting and cost management.
    Compute taxes owed and prepare tax returns, ensuring compliance with government payment deadlines, reporting or other tax requirements. Identify tax non compliant payments.
    Develop, implement, modify, and document record keeping and accounting systems, making use of current computer technology. Maintain financial data bases, computer software systems and manual filing systems.
    Develop, maintain, and analyze budgets, preparing periodic reports that compare budgeted costs to actual costs. Determine if funds are available for expenditures or requisitions and post to proper account; monitor fund/account balances and notify appropriate staff when limits are reached.
    Maintain chart of accounts and assign entries to proper accounts. Produce accurate and timely monthly, quarterly and annual partner reports, financial statements and management reports. Ensure that books of accounts are accurate and up to date.
    Maintain, update and examine the records of statutory deductions and payments. 

    Perform reconciliation monthly.

    Prepare, examine, or analyze accounting records, financial statements, or other financial reports to assess accuracy, completeness, and reporting conformance to IFRS for SMEs, GAAPs and funding partner procedural standards. Prepare or verify and encode requisitions, invoices, complex journal entries or other transaction documents for accuracy and completeness. Control Mobile money utility fund and prepare necessary financial entries.
    Continuously report to the head of department regarding the financial risks of projects. Provide advice, assistance and early warning of such problems as cost over-runs, excessive charges, and potential penalties. Develop models to depict financial and related activities tailored for specific operations.
    Offer key support in proposal development for new fundraising opportunities.
    Participate and contribute in committees and task forces to which you are nominated or appointed to.
    Perform other organizational duties as may be assigned by the supervisor from time to time.

    Academic and Professional Qualifications Requirements

    K.C.S.E mean grade of C+ plus and above.
    A bachelor’s degree in accounting or finance from a university recognized by the Kenya Commission for University Education.
    Must be a member of ICPAK.
    A master’s degree complete or ongoing student in finance or accounting is an added advantage.
    Exposure to grant management and nonprofit operations is an added advantage.
    Demonstrated skill in computerized financial management software.
    Minimum of 5 (five) years postgraduation relevant experience.
    Understanding of international funding partners reporting guidelines and compliance requirements is an added advantage.

    Competencies

    Ability to pay attention to Detail — Job requires being careful about detail and thorough in completing work tasks with minimal or no errors.
    Ability to use logic and reason to identify the strengths and weaknesses of alternative solutions.
    Ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions.
    Creativity and innovation- Display constant drive to find new ways of delivering on tasks that improve efficiency reduce cost and turnaround time.
    Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
    Ability to plan and act strategically

    Interested persons are kindly asked to send their applications by email only with email subject as Finance Officer-Your Name providing the following documents to reach 
    us not later than 18th August, 2023 5.00 p.m.Three recommendation letters-one must be from a pastor of the church that you go to.Addressed toThe Chief Executive Officer
    ADS Western,
    P.O Box 2830-50100
    Kakamega
    email to recruitment@adswestern.orgNB

    Apply via :

    recruitment@adswestern.org

  • Care Manager Health Promotion Coordinator Human Resource Assistant Nurse – NICU Unit Manager – Physiotherapy

    Care Manager Health Promotion Coordinator Human Resource Assistant Nurse – NICU Unit Manager – Physiotherapy

    Job Objective/Purpose

    Monitor ongoing quality, productivity, efficiency and cost effectiveness of services and liaison person with third party payers.

    Key Responsibilities

    Conducts daily in patient rounds of the specific scheme beneficiaries admitted in the hospital. To ensure timely and appropriate admission, diagnosis, and treatment, care of patients and advise the hospital and the corporate accordingly.
    Ensure only authentic pre-authorizations are issued for clients seeking medical services in collaboration with the clinical medical team.
    Draw monthly reports for specific corporate clients inclusive of trends,analysis, market intelligence for improved business development
    Liaise daily with other concerned units especially credit control and clinical department to seek amicable solutions to problems related to our billing and invoicing system.
    Conduct a regular review of the case process to identify gaps to enhance profitability as well as efficiency and effectiveness in the case management process.
    Enhance customer experience – establish and maintain good relationships with external and internal stakeholders such as underwriter’s, brokers, agents, and policy holders.
    Source, analyze and provide relevant information to the management for further decision making.
    Support development of a preventative care program through health talks, wellness, that is a key value proposition to the hospital business chronic disease management program.
    Prepare the business reports on a daily or weekly basis as and when need be.
    Ensure incidents are documented by respective staff and discussed with the head of department at all times.
    Attend inter-phasing departmental meetings and convene meetings every fortnight to identify gaps in care co-ordination in-order to improve services.
    Collaborate and co-ordinate with other departments, Consultants and other Clinicians to improve overall health service delivery in the department.
    Conduct continuous impact assessments and identified the most appropriate strategies to bridge established gaps in order to enhance efficiency in service delivery.
    Induction of new staff working in inter phasing departments as per the departmental/unit procedure manuals.
    Continuously improve on the hospital business NPS 
    Any other duty as assigned by the supervisor in line with the job description.

    Personal Specifications

     A BScN in nursing and administrative training 
     Valid Kenyan nursing practice license.
     3 years proven experience as a care manager.
     In-depth knowledge of health and safety guidelines and procedures
     Extensive knowledge of insurance policies
     Knowledge of legal regulations and best practices in healthcare
     Excellent knowledge of emergency care
     Excellent interpersonal and communication skills
     Attention to detail
     Result oriented and ethical

    go to method of application »

    Application documents (CV and Certificates) must be emailed to vacancies@avenuehealthcare.com with the job position you are applying for as the subject of the email by 18 th August 2023.

    Apply via :

    vacancies@avenuehealthcare.com

  • Sourcing Specialist – Cross Border

    Sourcing Specialist – Cross Border

    Role Profile

    We want to bring an analytically minded individual to join our team as a Sourcing Specialist. The supply chain and logistics professional will specialize in implementing cost-effective purchases of farm output. The position will be responsible for identifying farm output sources, working cross-functionally to coordinate harvests & logistics, ensuring quality control and adhering to the company’s policies and procedures on supply chain management.  This role includes travel across county and country borders.

    Key Responsibilities:

    Develop procurement strategies that are inventive and cost-effective.
    Source and engage reliable small-scale producers.
    Negotiate with small-scale producers to secure advantageous terms.
    Build a cross-border network of producers to secure produce from neighbouring countries.
    Build and maintain long-term relationships with small-scale producers from all regions of operations.
    Submit purchase orders and organize and confirm delivery of goods and services.
    Perform risk assessments on potential sourcing arrangements with small-scale producers
    Work cross functionally with the sourcing team including, field agents, to execute market linkage orders, coordinate harvests and logistics
    Prepare sourcing reports.
    Responsible for 100% targets allocated to you.

     Minimum Requirements:

    Diploma in agribusiness, supply chain management, agricultural economics, entrepreneurship or similar subject required; Bachelor’s degree preferred
    5 years of experience in supply chain operations or a business development officer in agricultural value chains with a solid cross-border network is strongly preferred
    Comfortable with mobile & Cloud based applications;
    Alignment with core values; Passion, Ownership, Excellence in execution, Trust and Speed;
    Ability to take the initiative and work independently;
    Process and data-driven – process flows, KPIs and metrics don’t scare you;
    Strong knowledge of industry standards;
    Fluent in English, Swahili;
    Confident and charismatic in your approach to people.

    Key competencies

    Operational Excellence;
    Commercial Acumen;
    Problem-Solving Skills;
    Persuasion and Influencing Skills;
    Creative Thinking;
    Negotiation Skills;
    Excellent oral and written communication skills;
    Tech Savvy.

    Apply via :

    kyosk.hire.trakstar.com

  • Principal Technologist Grade 13

    Principal Technologist Grade 13

    DEPARTMENT OF AGRICULTURAL ECONOMICS

    AC/8/150/23

    Applicants must be a holders of either a Master’s degree in Agricultural Economics, or in Social Statistics or its equivalent from a recognized Learning Institution plus five (5) years’ experience atthe level of Chief Technologist grade 12 or either a Bachelor of Science degree or Higher Diploma in Biological Sciences or equivalent qualifications from a recognized learning Institution plus ten (10) years’ experience at the level of Chief Technologist grade 12.

    Duties and responsibilities

    The successful candidate will among other assignments be expected to provide technical leadership in the Department and manage technical teaching, examination, prepare technical related procurement plan and supervise technical staff

    CLOSING DATE: FRIDAY, AUGUST 18, 2023

    Apply via :

    recruit-ptdoae@uonbi.ac.ke

  • Director Governor’s Security and Protocol Director Resource Mobilization, Partnership and Donor Co-ordination Deputy Director Resource Mobilization, Partnership and Donor Co-ordination County Director for Litigation, Legal Audit & Compliance Municipality Manager Deputy Municipality Managers – 2 Positions Director Economic Planning Chief Economist Deputy Director Economic Planning – Deputy Chief Economist Director Family Health Director Nutrition And Dietetics Services Director, Community Health Services Deputy Director, Community Health Services Deputy Director Nutrition And Dietetics Services Deputy Director, Livestock production Assistant Director of Livestock production – 2 Positions Director Natural Resources Director Energy/Petroleum Deputy Director Energy/Petroleum Ward Administration – Lokiriama/Lorengkipi Ward Assistant Director, Vocational Training Centre’s (Managers) – 8 Positions Assistant Director, Social Protection Deputy Director, Youth Services Re – Advertisement – Deputy Director ECDE Re – Advertisement – Director Peace Building & Conflict Management Re – Advertisement – Director Medical Services/Senior Medical Specialist

    Director Governor’s Security and Protocol Director Resource Mobilization, Partnership and Donor Co-ordination Deputy Director Resource Mobilization, Partnership and Donor Co-ordination County Director for Litigation, Legal Audit & Compliance Municipality Manager Deputy Municipality Managers – 2 Positions Director Economic Planning Chief Economist Deputy Director Economic Planning – Deputy Chief Economist Director Family Health Director Nutrition And Dietetics Services Director, Community Health Services Deputy Director, Community Health Services Deputy Director Nutrition And Dietetics Services Deputy Director, Livestock production Assistant Director of Livestock production – 2 Positions Director Natural Resources Director Energy/Petroleum Deputy Director Energy/Petroleum Ward Administration – Lokiriama/Lorengkipi Ward Assistant Director, Vocational Training Centre’s (Managers) – 8 Positions Assistant Director, Social Protection Deputy Director, Youth Services Re – Advertisement – Deputy Director ECDE Re – Advertisement – Director Peace Building & Conflict Management Re – Advertisement – Director Medical Services/Senior Medical Specialist

    REF: TUR/CPSB/001/2023/2024

    Duties and responsibilities

    Reviews, revises, maintains, and implements the Governor’s safety, security policies and procedures.
    Prepare event briefs, information and related documents for external visits, ceremonies and other occasions to ensure the Governor is fully apprised of all relevant issues.
    Providing protocol services, maintaining protocol standards, providing advice on protocol matters.
    Research and maintain current knowledge of developments in protocols and best practice event management in order to ensure the delivery of official activities.
    Liaise with County security and intelligence team on matters of security.
    Perform any other duties as may be assigned from time to time.
    Plan, arrange and recommend security operations and systems layout.

    Requirement for appointment

    Must have served in the Military at the rank of Captain and above or in the National Police Service at the rank of Assistant police commissioner and above for a period of not less than seven (7) years or in a relevant and comparable field in the private sector, three (3) of which must have been in a Senior Management position in the disciplined forces or equivalent.
    Have first degrees from a university recognized in Kenya in any of the following; Criminology, Security, forensics, Military science or any related discipline;
    A relevant master’s degree will be an added advantage;
    Member of a security professional body and in possession of any of the following certification courses- CSMP, CFE CPP or equivalent will be an added advantage;
    Certificate in Strategic Leadership and Command Programme lasting not less than three (3) months or its equivalent from recognized institution;
    Meet the requirements of Chapter Six of the Constitution of Kenya, 2010 on Leadership and Integrity and Article 232 on Values and Principles of Public Service; and
    Demonstrated high degree of professional competence and administrative capability required for effective planning, direction, control and coordination of security function.

    Terms of Service 🙁 Local Contract. – 3 Years)
     

    go to method of application »

    Written applications, CV’s, copies of certificates, testimonials and Identity Card should be submitted in a sealed envelope clearly marked on the left side the position being applied for and addressed to:
    The Secretary,
    Turkana County Public Service Board,
    P.O. BOX 05, Lodwar, – 30500.OR
    delivered by hand at the reception desk at Turkana County Public Service Board Offices located along Nawoitorong road Opposite Lodwar Club located off Kitale – Lodwar highway so as to reach the undersigned on or before Friday, 18th August, 2023 by 5.00pm. (East African Time).
    Important information to all candidates;N/B Youth, Women and Persons Living with disability (PWDs) are encouraged to apply.

    Apply via :

  • Chief Agricultural Officer – 7 Positions Senior Assistant Agricultural Officer – 18 Positions Assistant Agricultural Officer I – 26 Positions Senior Animal Health Assistant – 6 Positions Assistant Director, Fisheries Assistant Commissioner, Cooperatives – 5 Positions Senior Assistant Director, Records Management Assistant Director, Human Resource Management and Development Chief Human Resource Management and Development Officer Senior Human Resource Management and Development Officer – 2 Positions Human Resource Management and Development Officer – 2 Positions Human Resource Management Assistant I – 2 Positions Human Resource Management Assistant II – 5 Positions Human Resource Management Assistant III Senior Records Management Officer – 4 Positions Records Management Officer II – 3 Position Records Management Officer III – 7 Position Chief Clerical Officer – 4 Positions Senior Clerical Officers – 30 Positions Assistant Office Administrator I – 3 Positions Senior Office Administrative Assistant – 4 Positions Office Administrative Assistant I – 7 Positions Assistant Office Administrator II – 4 Positions Chief Assistant Office Administrator – 2 Positions Senior Economist II/Senior Statistician II – 9 Positions Senior Assistant Polytechnic Instructor – 6 Positions

    Chief Agricultural Officer – 7 Positions Senior Assistant Agricultural Officer – 18 Positions Assistant Agricultural Officer I – 26 Positions Senior Animal Health Assistant – 6 Positions Assistant Director, Fisheries Assistant Commissioner, Cooperatives – 5 Positions Senior Assistant Director, Records Management Assistant Director, Human Resource Management and Development Chief Human Resource Management and Development Officer Senior Human Resource Management and Development Officer – 2 Positions Human Resource Management and Development Officer – 2 Positions Human Resource Management Assistant I – 2 Positions Human Resource Management Assistant II – 5 Positions Human Resource Management Assistant III Senior Records Management Officer – 4 Positions Records Management Officer II – 3 Position Records Management Officer III – 7 Position Chief Clerical Officer – 4 Positions Senior Clerical Officers – 30 Positions Assistant Office Administrator I – 3 Positions Senior Office Administrative Assistant – 4 Positions Office Administrative Assistant I – 7 Positions Assistant Office Administrator II – 4 Positions Chief Assistant Office Administrator – 2 Positions Senior Economist II/Senior Statistician II – 9 Positions Senior Assistant Polytechnic Instructor – 6 Positions

    Duties and Responsibilities

    An officer at this level will be deployed at the Sub-County, as a subject matter specialist. 

    Specific duties and responsibilities at this level will entail:

    Coordinate Agricultural activities in the sub county;
    Coordinate any of the following; Gender and Home Management, Land Development Environmental Management or Crop Development;
    Monitor and evaluate Agricultural projects; and
    Extension research liaison and training or promotion and development of agribusiness activities.

    Requirements for Appointment
    For appointment to this grade, an officer must have:

    Served in the grade of Senior Agricultural Officer, Job Group CPSB 08/’L’ for a minimum period of three (3) years;
    Bachelor’s degree in any of the following; – Food Science, Home Economics, Agriculture, Agriculture Extension, Agriculture Education, Horticulture, Natural Resource Management or Agribusiness;
    Management course lasting not less than four (4) weeks from a recognized institution will be an added advantage; and
    Demonstrate a high degree of professional and technical competence as reflected in work performance and results.

    go to method of application »

    PLEASE NOTEAll applicants should click on the Job Offers Option on the County Website www.kakamega.go.ke, fill the Application Form and submit it ONLINE on or before 18th August, 2023 at 11.59 P.M.
    N/B: No hard copy or emailed applications to the Board’s official email i.e. cpsb@kakamega.go.ke will be accepted.
    Applicants are advised to provide accurate information when making applications, those who give false information regarding their credentials and qualifications will be automatically disqualified.
    PLEASE NOTE: Kakamega County Public Service Board (KCPSB) DOES NOT use Agents nor charge ANY FEE at any stage of the recruitment and selection process. Our official communication channels are; email address cpsb@kakamega.go.ke and phone number 0745888999 ONLY.
     

    Apply via :

    cpsb@kakamega.go.ke