Technical Customer Service Manager Job Responsibilities
Develop a Customer Service department that is efficient and profitable while maintaining high customer satisfaction
Recruit, mentor and develop customer service agents and nurture an environment where they will excel through encouragement and empowerment
Develop clear service procedures, policies and standards
Improve customer service experience, create engaged customers and facilitate organic growth
Maintain customer records efficiently and organize the customer database for future reference.
Participate in the organization of events at the organization
Provide detailed statistical analysis and compile accurate reports
Keep ahead of industry’s developments and apply best practices to areas of improvement
Take ownership of customer issues and follow problems through to resolution
Requirements for the Technical Customer Service Manager Job
A degree in Engineering or related technical area of study
Additional training in Customer Service or a business related field is desirable
3-5 years working experience as a Customer Service manager preferably in a similar technical field
Strong working knowledge of customer service software, databases and tools
Excellent problem solving skills.
Excellent Communication skills, both oral and written
Presentable and an outgoing personality
Ability to multi-task and get things done to completion
A Team player with a positive attitude and good interpersonal and communication skills
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Application Deadline: Application Deadline Apr 25, 2017
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Technical Customer Service Manager HR Manager Assistant Operations Manager – Hospitality Operations Manager – Hospitality Security Manager – Hospitality
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Front Office Executive Client Relationship Manager Marketing Manager Sales Manager
Principle Duties and Responsibilities
Promote Username corporate brand by ensuring the office constantly adorns the corporate image.
Procure office equipment and supplies and maintain a sufficient stock of office stationery and supplies.
Ensure all visitors are assisted promptly and professionally
Responding to customer queries
Managing correspondence and dispatch both internal and externally
Liaising with various service providers
Sets up and arranges meetings, facilities and travel arrangements as required
Maintaining files, materials, information, schedules and legal documents
Maintains office hygiene
Support staff on admin and operational issues
Contributes to team effort by accomplishing related results as needed
To ensure that the presentation of the office and the reception area is clean and immaculate at all times.
Oversee all services provided on a regular basis and ensure that all office running related bills are paid on time.
Assist the Human resources and management with internal event planning.
Control human traffic at the front office by efficiently linking visitors to their hosts
Managing office petty cash
Responding to calls for all assigned telephones
Resolve administrative problems and inquiries
Filing and documentation of all office related payment vouchers, receipts, invoices.
Key Performance Indicators
Maintain a high sense of Integrity and professionalism
Ability to multitask
Create strong customer relations
To ensure the efficiency of day-to-day operations, document control and compliance
Demonstrate competency in all operational aspects of reception including meeting scheduling, distributing mail, filing, and answering the phone, etc.
Requirements for the Front Office Executive Job
2 to 3 Years’ experience in office administration, front office or receptionist roles.
A Bachelor’s degree in any related field is required
Demonstrated ability to manage multiple tasks and competing deadlines
Experienced providing executive assistance and support to management and staff.
Strong communication and interpersonal skills
Goodattention to detail, organized, efficient and decisive.
High degree of accuracy.
Abilityto work independently and as part of a team.
Ability to maintain a pleasant personality and calm down irate clients.
Any other duties as reasonably requested by Management.
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Urban Sports Coordinator Innovate Counties Challenge Project Coordinator Project Assistant Assistant Programme Administrator
RESPONSIBILITIESUnder the supervision of the Unit Leader, Youth and Livelihoods Unit, the consultant will be responsible for the following tasks and outputs:
Develops support mechanisms for strengthening youth participation, technical leadership and coordination of the Urban Sports Programme, with a view to ensuring the long term sustainability of programme activities and its harmonization with the New Urban Agenda
Drafts project concepts, project documents and agreements relevant to Youth & Sports
Provides advice in development of content: publications and discussion papers
Supports in designing a framework for effective monitoring and evaluation of all youth and sport related activities
Supports in developing progress reports
Supports design and organization of conferences and workshops
Provides inputs on cross-cutting issues, Gender, Youth and Human Rights
Provides direct support to the Unit/Branch coordinator on other tasks required to meet the branch objectives
Mobilize new and communicate with existing partners, donors and youth groups to engage them in relevant activities relating to the implementation of the Sustainable Development Goals and the New Urban Agenda
Prepare content for Unit’s social media as well as other materials (website, brochures, exhibitions) designed for public
Facilitates the preparation and organization of international and national meetings and workshops
OUTPUTSThe Consultant is required to prepare a final report and outputs on the status of the Urban Sports Programme, partners and donors engagement and the units communication material.
COMPETENCIES
Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately.
Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise.
Planning & Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work.
Accountability: Takes ownership of all responsibilities and honors commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards.
EDUCATION
University degree in Sustainable Peace through Sport, Development Studies or equivalent is required.
WORK EXPERIENCE
Three years at professional level in work relevant to duties, some of which preferably within the UN system and/or other organization at international level. Previous experience working with the United Nations on issues related to youth and sport is desirable and will be an added advantage
Additionally, the consultant should have substantial experience in the following areas:
Proven experience in writing, editing and managing publications, preferably on youth issues
Experience working with different stakeholders, ranging from government officials, media, private sector to youth groups
Experience working independently and as part of a team and to deliver on time and under pressure
Knowledge of UN systems and procedures will be a plus.
LANGUAGE SKILLSEnglish and French are the two working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required. Knowledge of a second official UN language is an advantage.
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Sales & Marketing Manager Procurement Officer
Industry: HospitalitySalary: 60k – 80k plus commissionsLocation: Nairobi
Sales & Marketing Manager Job Responsibilities
Plan, prepare and present persuasive approaches and pitches to potential corporate clients
Use an existing network of industry contacts to generate new business
Embrace proactive management of strategy, plans and execution.
Come up with effective marketing strategies and execute them to completion
Research and identify the needs of corporates and customise packages best suited for them.
Identify and grow opportunities within assigned territory achieving set sales targets
Attend corporate client meetings
Grow and retain existing corporate accounts by presenting new solutions and services to them
Market intelligence in the hospitality industry
Attend industry events to increase brand awareness and acquire new contacts
Create a relationship with key industry players to increase awareness.
Follow up on potential clients and close sales
Daily status reports on client meetings and sales strategy
Qualifications for the Sales & Marketing Manager Job
A business related degree
At least 3 years experience in Corporate Sales in the hospitality industry
Consistent track record in achieving sales targets
Excellent planning and organizational skills
Self – motivated, Confident and outgoing personality
Ability to multi-task and get things done to completion
A Team player with good interpersonal and communication skills
Excellent networking and prospecting skills
Strong Account Management skills
Should be able to comply with constant supervision and daily reports
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Legal Officer Chief Legal Officer Council Secretary ICT Officer Alumni Officer (Marketing & Membership) Executive Director
Requirements:For appointment to the position of Legal Officer, a person shall:1. Be a holder of LLM Degree and CPS (K).2. Be an Advocate of the High Court of Kenya.3. Be a Commissioner of Oaths and Notary Public4. Have 6 years’ experience, at least 3 years as Senior Legal Assistant Grade E/F or equivalent.5. Have practical work related knowledge on internal conveyancing and leases.6. Be computer literate.Duties and Responsibilities:The Legal Officer shall:1. Deal with the development and implementation of policies and technology transfer.2. Analyze documents and changes affecting technology transfer and recommend where appropriate, response options that management could consider.3. Provide legal services to the University departments and individual staff on matters concerning technology transfer.4. Prepare legal documents.5. Resolve legal problems6. Review policies and procedures and give appropriate advice.7. Have any other duties as may be assigned by the University Management.
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Research Deputy Director ICT Officer Corporate Communications Officer Economist/Planner Languages Subject Officer Deputy Director Examinations Administrator ICT Officer II – Database Administrator ICT Officer II – Information Security Corporate Services Director
KNEC SCALE EC 14 (ONE POST)
The Deputy Director will report to the Chief Executive Officer.
Research Deputy Director Job Requirements
Masters Degree in Education in Measurement and Evaluation or equivalent qualification from a recognized institution;
Have served as Principal Research Officer for a minimum period of three (3) years OR Have 18 years relevant experience, three (3) of which should have been at managerial level handling research activities in a reputable institution. Those below Job group ‘P’ in Government or TSC or its equivalent need not apply;
Must have evidence of knowledge and proficiency in Advanced Computer Applications;
Meet the requirements of Chapter Six of the Kenyan Constitution on Leadership and Integrity; and
Candidates who have attended Strategic Leadership Development Programme lasting not less than six (6) weeks will have an added advantage.
Duties for the Research Deputy Director Job
Plan, co-ordinate and monitor research activities in assessment and education;
Co-ordinate proactive research studies in Educational Assessment;
Co-ordinate the preparation of reports and dissemination of findings;
Co-ordinate the preparation of monitoring programmes;
Prepare Divisional programmes and work plans;
Compile budget and procurement plans for the division
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Regional Drought Policy Advisor Regional Drought Campaigns & Policy Manager
The Role
You will act as overall policy expert for the Horn Of Africa (HOA) Drought Crisis response: providing specialist policy leadership, and working with the Campaigns Manager, Communications and media colleagues to ensure positions and messages on related issues such as short and long term response, gender, and protection are consistent and coherent.
You will lead policy development, producing policy and advocacy products and documents, and guiding media outputs in line with Oxfam’s global positions and strategic objectives taking into account the sensitivities of advocacy in countries we work in.
You will contribute to appropriate revisions of the regional HOA Drought campaigns and advocacy strategy and adapt the policy lead’s role and priorities in light of developments, including potential new information e.g. on rains (failed or good performance), refugees’ influx and other potential humanitarian shocks, and changing dynamics in the Region especially in the three countries.
The Person
To be successful in this role you will have a strong background in policy work especially in developing countries with emphasis on HECA Region.
You will have proven experience and strong background in policy analysis and writing especially in developing countries, with emphasis on HECA region as well as an understanding of the drylands issues, emergencies response and policy arena of the region and globally.
You will have good communication skills coupled with diplomacy, tact and ability to remain calm under pressure.
You will have strong interpersonal skills and the ability to communicate clearly both verbally and in writing, coupled with the professional credibility required to influence and motivate others to achieve results.
In addition you will have an understanding of gender and ability to apply this within drought crisis policy work.
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Research & Media Monitoring Officer
To supervise the media monitoring unit of the Council in a manner that develops, maintains and continually improves the Council’s image and reputation to stakeholders and partners.
Responsibilities for the Research & Media Monitoring Job
Formulate the media monitoring programme for the Council and oversee its implementation
Supervise and train media monitors and interns and guide them to ensure strict adherence to the media monitoring principles.
Design and implement qualitative and quantitative monitoring tools for the assessment of the performance of Kenyan media
Generate reliable and timely monitoring reports and data for the Media Resource Centre
Coordinate the writing and production of the annual State of the Media Report.
Work closely with the Programmes Manager in the maintenance of an efficient and effective monitoring unit
Schedule monitoring activities and assignments in a manner that ensures adequate control and cost effectiveness in the use of materials and facilities.
Qualifications for the Research & Media Monitoring Job
Relevant Master´s Degree from an accredited institution in Communications, Journalism;
Degree in journalism/communication from a recognised institution, or any other relevant field with verifiable work experience in media monitoring and research;
Post graduate qualification in project management.
Competencies
Good research skills preferably in analysis of media text/content analysis (qualitative and quantitative)
Skills and experience in ICT based applications; advanced proficiency in SPSS and Microsoft Excel
Excellent verbal and written communication skills
Report writing and public presentation skills.
Conversant with the current media performance trends and professional issues related to ethical principles in journalism. -
Head of Programmes (HoP) Head of Communications
The Head of Programmes (HoP) will provide strategic leadership and oversight role to the Society’s programmes and Project activities. The HoP being guided by the Society’s Strategic plan, will lead in the development of project proposals for funding and oversee successful implementation of projects.
Working closely with other senior members of staff, led by the Executive Director, the HoP will build, lead and manage an effective, creative and motivated project team.
Duties for the Programme Head Job
In conjunction with the Executive Director and the Project Managers, determines project resource requirements;
Lead in high quality and robust project proposal development based on situational analysis of the natural resources conservation environment in the East Africa Region
Develop a plan for a solid relationship and networks with key donor organizations for consistent support for the society’s conservation programmes;
Oversee the delivery/implementation of all programmes and projects, monitoring the delivery in terms of quality, costs and time;
Monitors and assists the Project Managers in planning, execution and timely delivery of allocated projects, ensuring incorporation of best practice project management processes;
Works closely with the Project Managers to identify potential project cost overruns, time delays or quality deficiencies, and implements actions for rectification;
Analyses project results, and interprets results into recommendations for management to assist them in the development of the organization as a voice of conservation in East Africa Region;
Ensures that clear communication and good relationships are developed and maintained within the Programme unit, with the Executive Director, with other internal departments and with external parties such as the donors, Government, CSO, etc.
Plans, develops, coordinates, communicates and ensure implementation of the internal policies and procedures of the Programme Unit
Provide support and guidance to the EAWLS working groups/Forums
Effectively and efficiently delegates responsibility and authority, and ensures accountability, to subordinate staff for the delivery of agreed outputs;
Develops and deploys standard project management tools (such as monitoring & evaluation framework, project design & implementation plans, logical frameworks) and develops the project management and technical skills of the Project Managers and other project staff;
Provides timely and accurate project tracking, monitoring, evaluation, analysis of outputs, and reporting both internally and externally
Establishes performance objectives, with appropriate measures for all projects and project staff;
Prepares, and submits for approval, revenue and expenditure forecasts based on established financial goals;
Other duties as assigned by the Executive Director incorporation to above.
Essential Experience
Experience in working with the private sector, donors, non-governmental organizations, community-based organizations, as well as public sector; and demonstrated ability to grow an existing business, maintain existing client relationships and develop new ones
Proven experience in the total financial management of a large and diverse multi-disciplinary project portfolio.
Excellent financial and situational analytical skills and knowledge of analysis techniques;
Excellent organizational and decision-making skills. Strong skills in facilitation management, team leadership, planning and problem solving. Ability to understand the total impact of projects on the entire organization with a holistic perspective (holistic skills).
Programme Head Job Qualification
A degree in Natural Management (NRM), preferably at Masters level;
Over 8 years’ experience in NRM / Conservation and at least 5 years in Programme management level;
Advocacy, fundraising and negotiation skills
Good technical writing, excellent verbal communication and interpersonal skills
Excellent computer skills in various computer packages
Good organizational and analytical skills;
Ability to work under pressure and to meet deadline;
Strong networking and partnership building skills
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Community Oral Health Officer (COHO)
COHO Job Purpose
The position is responsible for providing Professional Dental Treatment and Hygiene to prevent dental decay by examining, treating, cleaning patients’ teeth and providing education to patients on how to care effectively for their teeth and gums, and the effects of diet on oral health.
COHO Job Responsibilities
Examine patients’ teeth and mouth.b. Assess dental condition and needs of patients using patient screening and monitoringprocedures.c. Analyze x-rays and evaluate dental needs as necessary including medical history review and dental charting.d. Take, develop and mount radiographs as well as trace radiographs required forcorrective treatmente. Undertake general treatment and care for teeth and tissue problems using specified equipment and tools and established dental hygienist procedures.f. Clean teeth using brushes, and polishers to remove plaque and stains ensuring that sterileconditions are maintainedg. Fill in cavities, rebuild broken teeth, replace missing teeth, and remove unnecessary orseverely damaged teeth.h. Treat and help to prevent gum disease.i. Provide instruction on dental care and write prescriptions for patientsj. Make impressions of patients’ teeth for study castsk. Document patient dental history and/or chief complaints and/or observationsl. Document lab procedures and ensure follow up on results.m. Supervise staff and clinic processesn. Recommend and ensure cost effective buying of equipment and supplies and maintainproper bookkeeping of the same.o. Keep up-to-date with new developments within the profession maintaining patientdental records.
Qualifications For a Community Health Oral Officer Job
Academic & Professional Qualifications:
Diploma in Community Oral Health.
Membership with a recognized professional body.
At least 1 year work experience in a busy Dental clinic
Skills
Good communication skills
Team player
Computer literacy
Ability to work independently while prioritizing tasks