Jobs Kenya

Application Deadline: Application Deadline Apr 19, 2024

  • Events Coordinator

    Events Coordinator

    Position Overview: 

    As an Events Coordinator at Ticketsasa, you’ll lead the management, development, and execution of a diverse portfolio of events to the highest standards. With a keen eye for detail, exceptional organizational skills, and a flair for innovation and creativity, you’ll ensure that each event exceeds expectations. From guiding event merchants through their journey with us, from inception to fruition, to meticulously analyzing outcomes post-event, your leadership will be instrumental in ensuring smooth running of events.

    You’d be a fit with the Ticketsasa team if you have:

    A Client oriented mindset- You understand that our clients are at the heart of everything we do. Your ability to build authentic connections and anticipate their needs sets you apart.
    Sales & Marketing abilities – You Possess a solid understanding of market research, consumer behavior, and brand management.
    A Collaborative Spirit- You thrive in a collaborative environment, working seamlessly with cross-functional teams to bring creative visions to life.
    Flexibility and adaptability- being quick on your feet is essential to effectively navigate the dynamics of event planning and management i.e. Clients may alter their preferences unexpectedly and unforeseen challenges are bound to occur onsite during the events.
    A self-starter with ability to lead a team, you excel in motivating others towards excellence. In this role, you’ll assemble and lead a team of verification agents, leveraging individual strengths to assign clear roles and responsibilities.

    Key Responsibilities:

    Revenue Generation

    Actively scout and onboard new high-quality event merchants while meticulously managing existing merchant listings on Ticketsasa, ensuring a diverse and appealing selection for our clientele.
    Create comprehensive and compelling event proposals tailored to the specific needs and preferences of prospective clients, showcasing our capabilities and value proposition effectively.
    Conduct thorough research to identify target markets, industry trends, and competitor offerings, leveraging insights to refine sales strategies and maximize revenue opportunities.
    Analyze event metrics and performance data to assess event effectiveness and ROI, leveraging insights to inform future event strategies and enhancements.

    Customer Relationships and Account Management

    Build and maintain strong, long-lasting relationships with existing customers, serving as their primary point of contact and trusted advisor for all their event needs.
    Proactively engage with customers to anticipate their evolving needs, identify cross-selling and upselling opportunities, and position Ticketsasa as their preferred partner for future event experiences.
    Provide personalized assistance, address inquiries, resolve issues, and handle customer feedback and complaints with professionalism, striving to deliver exceptional service at every touchpoint.
    Contribute innovative ideas for content creation across various platforms, enriching client engagement and enhancing brand visibility.
    Conduct thorough post-event debriefings and evaluations, soliciting feedback from clients, vendors, and attendees to identify successes and areas for improvement.

    Events Planning & Logistics

    Ensure smooth logistical arrangements, including transportation for the ticketing team and compliance with legal, health, and safety regulations.
    Manage all facets of event execution, from registration and attendee tracking to providing support during presentations and conducting post-event evaluations.
    Lead onsite event operations, proactively resolving any issues or challenges that may arise to ensure seamless execution.
    Oversee risk-management issues like crowd control and security and conducting pre-event recce.

    Must Have Job Requirements:

    Bachelor’s degree in Event Management, Hospitality, Business Administration, or related field.
    3 Years proven experience in event operations management or related roles.
    Proficiency in CRM software and MS Office Suite

    If you’re passionate about delivering exceptional events and possess the necessary skills and qualifications, we’d love to hear from you. We invite you to submit ONLY your C.V. and an application letter to kazi@pesapal.com, to be received by Friday, 19th April 2024. Certificates and testimonials need NOT be attached.

    Apply via :

    kazi@pesapal.com

  • Customer Experience Executive _ Outbound Business Partner Management & Culture

    Customer Experience Executive _ Outbound Business Partner Management & Culture

    Job Purpose

    The Customer Experience Executive is responsible for driving customer-centric initiatives to enhance the overall customer experience and satisfaction through actively engaging the customer throughout their lifecycle, to ensure the customers’ needs are met and exceeded.

    Key Responsibilities & Accountabilities

    Outbound Campaigns:

    Undertake outbound campaigns to existing and potential customers to gather feedback, address concerns, and provide proactive assistance.

    Customer Interactions:

    Handle customer inquiries, concerns, and issues through various communication channels, ensuring prompt and effective resolution.

    Data Management;

    Accurately document customer interactions, feedback, and relevant information in the relevant System, and provide insights and feedback to contribute to the continuous improvement of customer experience processes.

    Service Metrics Tracking

    Monitor and track key performance indicators (KPIs) such as reach rate, response times, customer satisfaction scores, and resolution rates.

    Product/Service Knowledge;

    Stay informed about the company’s products, services, and policies to effectively communicate information to customers. Continuously update the knowledge base with the latest information to better assist customers.

    Service Recovery:

    Undertake service-recovery initiatives to aid in rebuilding trust with our customers.

    Issue Resolution:

    Work to resolve escalated customer issues, collaborating with relevant teams to ensure timely and satisfactory outcomes.

    Service Quality:

    Maintain high standards of service quality, adhering to established protocols, guidelines, and customer service standards.

    Qualifications

    A bachelor’s degree in a business-related course. Relevant certifications in customer service or customer experience are an added advantage.

    Relevant Experience

    2+ years in customer experience, customer service, or any related field.

    Skills, Knowledge & Abilities

    Strong interpersonal skills for building rapport, active listening, and effective communication with customers.
    Problem-solving skills to address customer challenges and find creative solutions.
    Empathy and a customer-centric mindset to understand and meet the customers’ needs effectively.
    Pro-active & highly organized

    go to method of application »

    Interested candidates who meet the criteria above are encouraged to send their application letter and detailed CV to cvs@smartapplicationsgroup.com by 19th April 2024 indicating the position on the Subject Line.

    Apply via :

    cvs@smartapplicationsgroup.com

  • Business Development Manager (Geothermal Power Generation)

    Business Development Manager (Geothermal Power Generation)

    Our Client in the energy, manufacturing and mining sectors is looking to hire a Business Development Manager (Geothermal Power Generation). The job holder will be responsible for identifying and developing new business opportunities, building strong relationships with key stakeholders, and contributing to the successful execution of geothermal projects.

    This position requires cooperation and planning with business management, commercial, technical, financial & administration, and equipment as well as account managers and service technicians in the field to ensure that the needs of the business and customers are consistently met.

    The incumbent is expected to use his/her experience and industry knowledge to provide day to day leadership of the people working in Africa on commercial and technical functional areas.

    Reports to: Africa District Manager

    Location: Kenya(will also cover the Sub Saharan Africa Market)

    Key Responsibilities 

    Maintaining the highest safety standards to ensure there are no incidents or accidents in the working environment
    Identify and qualify new business opportunities in the Geothermal power generation market, both domestically and internationally.
    Develop and maintain relationships with potential clients, partners, and industry stakeholders.
    Conduct market research and analysis to identify industry trends and opportunities specific to Geothermal power generation products.
    Prepare compelling proposals and presentations to showcase our company’s Geothermal power generation solutions and their value proposition.
    Negotiate and close contracts with new clients in Geothermal power generation
    Manage the sales cycle for Geothermal power generation products from lead generation to contract signing.
    Support the sales team by providing product knowledge and technical expertise related to Geothermal power generation.
    Stay up-to-date on the latest developments and trends in the Geothermal power generation industry.
    Travel as required to meet with clients and attend industry events.
    Managing existing accounts as allocated ensuring satisfaction and ongoing profitability by professional and effective account management processes and skills designed to deliver and exceed customer expectations and adding value
    Managing prospects effectively and making contacts within the allocated targets and markets.  Working with support groups to establish, maintain and prioritize an accurate and current prospect list.
    Providing professional on site service work to customers including water analysis and testing as required, ensuring water treatment programs are controlled according to design parameters and that performance criteria is strictly monitored &achieved
    Working with other team members and resource groups as necessary to ensure that customer deliverables are met and maintained.

    Person Specification

    Must be confident in working for long periods unsupervised
    Must be able to meet deadlines
    Bachelor’s degree in business administration, engineering, or a related field, preferably with a focus on relevant industries served by Geothermal power generation products.
    Minimum of 5 years of experience in business development, with a proven track record of success in a B2B environment.
    Demonstrated understanding of the geothermal power generation industry and its applications.
    Excellent communication, presentation, and negotiation skills.
    Strong analytical and problem-solving abilities.
    Ability to travel as required.
    Experience working in a fast-paced and dynamic environment.
    Ideally bilingual with regional language proficiencies
    Must be fully computer literate, i.e. MS Word, Excel, PowerPoint, etc
    Should have experience and understanding of industrial processes
    Should have experience and understanding of industrial engineering processes relating to cooling and steam processes

    Interested and qualified candidates should forward their CV to: jobs1@hcsaffiliatesgroup.com using the position as subject of email.

    Apply via :

    jobs1@hcsaffiliatesgroup.com

  • Relationship Manager- SME Relationship Officer- SME Remittance Channel Manager

    Relationship Manager- SME Relationship Officer- SME Remittance Channel Manager

    We are hiring!
    We are looking for passionate candidates to fill these roles:

    Relationship Manager- SME
    Relationship Officer- SME
    Remittance Channel Manager

    go to method of application »

    Interested candidates should send their applications to: talentkenya@accessbankplc.com  and fill out this form: https://buff.ly/3UgjnYb

    Application closes on 19th April 2024.

    Apply via :

    talentkenya@accessbankplc.com

    forms.office.com

  • Head of Technology Operations

    Head of Technology Operations

    Brief Description

    This position oversees Kenya Airways’ Technology Operations teams, ensuring the availability, reliability, and security of information systems and technology services, with a primary focus on delivering resilient services and driving continuous improvement for customer satisfaction.

    Detailed Description

    This role involves developing organizational and technological goals, identifying opportunities for new information systems to improve effectiveness, evaluating user needs, staying updated on industry trends, and actively participating in management and technology meetings.
    Establish and maintain industry-standard procedures for Office Automation to fulfill organizational requirements, while also managing Data Center facilities to meet environmental, security, and operational standards.
    Develop, implement, and uphold IT operation policies and organization/project procedures, ensuring their effectiveness and adherence to regulations.
    Ensure Information Systems’ availability, reliability, and security, aligning support services with SLAs, maintaining an efficient Service Desk, determining system requirements, negotiating contracts for SLA alignment, and managing continuous service improvement.
    Implement and manage a DevSecOps framework, prioritizing automation, and security throughout the software delivery pipeline, while ensuring adequate resourcing, upskilling, and tool implementation for efficiency, alongside developing an agile development framework.
    Oversee the secure and cost-effective automation of key business processes through the DevSecOps team.
    Ensure the establishment and maintenance of an effective IS Business Continuity Plan, including implementing a Disaster Recovery site, while also addressing technology issues promptly to maintain system availability and user satisfaction, ensuring smooth operation of all IS systems and efficient application support for users.
    Ensure thorough documentation of systems and smooth transitions to production to minimize business disruption from changes, while also monitoring inventory control movements to prevent unauthorized access to IS assets and assist in planning user requirements.
    The role entails conducting regular analysis of system security and integrity controls, implementing physical and logical security measures, ensuring proper data administration, and reporting on risk management for systems and technology, while recommending procedures and policies to mitigate risks, as evidenced through submitted risk management reports
    Ensure timely resolution of internal and external IT support audit findings, compliance with software licensing and copyright laws, and accurate completion of all related system and technology operations and services licenses, registrations, renewals, and surveys.
    Negotiate and manage SLAs and support contracts with external service suppliers to meet targets, while ensuring cost-effective high-tech solutions and competitive prices are provided to fulfill company needs.
    Identify and outsource activities to streamline support services, minimizing bureaucracy, and manage outsourced contracts to maximize organizational value.
    Participate in annual business plan preparation, develop budget estimates for capital and expense, prepare work plans, and monitor IT Operations expenses against approved budgets.

    Job Requirements

    Graduate in IT or related field

    Qualification or equivalent and other relevant qualifications

    Knowledge of complex IS infrastructure environment.
    8 years ’experience, 3 years as an operations 
    Delivery manager in similar sized organization and 5 years in IS management.

    Additional Details

    Leadership skills.
    Analytical skills.
    Communications kills.
    Service Delivery and support skills.
    Experience in Customer relationship management.
    Good knowledge of security concepts.
    Project management skills.

    Apply via :

    i-pride.kenya-airways.com

  • Bus Drivers

    Bus Drivers

    Minimum Requirements

    Valid driving licence classes ABCE and NTSA PSV licence mandatory
    Minimum of 5 years working experience
    Valid Certificate of Good Conduct
    Education-Minimum Certificate (KCSE)
    Good communication and interpersonal skills
    Should be 35-55 years of age
    Recommendation from previous employer-3 Referees 8. Working knowledge of first aid procedure

    Email your Resume to: jobs@modern.co.ke or Deliver it to Nairobi Yard or Makupa Yard Mombasa

    Apply via :

    jobs@modern.co.ke

  • Legal Officer

    Legal Officer

    REPORTING TO: CHIEF EXECUTIVE OFFICER 

    The Legal officer will be responsible for undertaking legal and policy research, as well as advocating for ISK with the Government and other stakeholder on policy and legislative issues affecting the surveying industry.

    SPECIFIC RESPONSIBILITIES

    Conduct legal research and prepare internal briefings on matters relating to land and built sector policies;
    Provide support in preparation and drafting memorandums;
    Tracking the legislative calendars at the Executive Level, the National Assembly, Senate and County levels to identify any upcoming matters in land and built laws;
    Track the status of various Bills and maintain an updated record of tracker report;
    Providing legal advice and ensure compliance with legal and statutory requirements;
    Following up on cases filed against the organisation and preparation of legal reports and opinions;
    Developing policy positions on all areas that relate directly or indirectly to the survey profession;
    Identifying and advocating for the inclusion of ISK member interests when new policies/legislations are being developed;
    Advising the organisation on the legislation that affect the organisation and changes made thereof;
    Providing of day to day legal and regulatory support to the functional areas covering general compliance queries and reviews; and
    Performing any other lawful duties as may be assigned.

    JOB SPECIFICATIONS

    Qualifications

    A Bachelor’s degree in Law;
    A post graduate diploma in Law;
    Current Membership with a Professional Body will be an added advantage;
    Two Years’ experience in handling legal research

    Key competencies

    Ability to build strong stakeholder relationships and work with a range of different groups both internally and externally;
    Good understanding of laws governing land and built sector
    Excellent written and verbal communication skills;
    Strong Organizational skills and attention to detail;
    Presentation, Research and Teamwork skills;
    Demonstrated ability working with highly confidential information.

    All application letters with detailed CVs indicating telephone contacts with three referees and filled ISK Job Application Form to be sent to: recruitment@isk.or.ke on or before 19th April, 2024. 
     

    Apply via :

    recruitment@isk.or.ke

  • Sales & Technical Support Engineer- Fire Safety & Equipment

    Sales & Technical Support Engineer- Fire Safety & Equipment

    Job Purpose: 

    The Sales & Technical Support Engineer will utilize their extensive technical expertise in fire engineering and disaster management to enhance our sales initiatives and deliver unparalleled technical assistance to our customers. By leveraging their in-depth knowledge and proficiency, they will play a pivotal role in driving sales growth and ensuring customer satisfaction through tailored solutions and expert guidance.

    Key Responsibilities:

    Provide pre-sales technical support to the sales team, focusing on fire safety and disaster management solutions.
    Conduct product demonstrations and technical presentations tailored to the specific needs of customers in the fire safety and disaster management industry.
    Collaborate with customers to assess their technical requirements and recommend suitable solutions that align with their emergency response and disaster preparedness needs.
    Assist with product installations, configurations, and troubleshooting, ensuring smooth implementation and operation.
    Conduct fire training drills and provide guidance on emergency response techniques to customers and internal staff.
    Utilize your expertise in firefighting and prevention to conduct fire risk surveys and develop comprehensive risk management reports.
    Serve as a technical liaison between customers and our engineering team, conveying feedback and facilitating product enhancements.
    Deliver training sessions on fire safety and disaster management techniques to customers and internal stakeholders.
    Provide post-sales technical support, resolving issues and ensuring customer satisfaction.
    Stay informed about industry trends, regulations, and emerging technologies related to fire safety and disaster management.

    Qualifications and Skills:

    Diploma or Degree in Disaster Management or equivalent, or Certificate/Diploma in Fire Engineering or equivalent.
    Proven experience in selling fire equipment is key.
    Strong ability to conduct fire training drills and possess practical knowledge of emergency response techniques.
    Experience in firefighting and prevention, including the ability to conduct fire risk surveys and write comprehensive risk management reports.
    Excellent oral and written communication skills, with the ability to effectively communicate technical information to diverse audiences.
    General knowledge of basic computer skills.
    Valid driving license is preferred.

    Apply via :

    www.careers-page.com

  • Senior Relationship Manager Corporate Banking – 10 Positions

    Senior Relationship Manager Corporate Banking – 10 Positions

    A leading banking group in the region is looking to hire seasoned Senior Relationship Managers, Corporate Banking in the following sectors:

    Religious Institutions
    International Organizations & NGO’s
    Agribusiness
    Education
    Energy
    Healthcare
    Public Sector
    Microfinance & Saccos
    They shall take charge of and oversee assigned sector portfolio by directing, controlling and coordinating all banking, lending, deposit taking and operations associated with accounts with the intention of monitoring acceptable credit risk and maximizing the bank’s return from each client.
    Identify, cultivate, develop and manage business relationships with clientele wiithin the assigned sector portfolio.

    Responsibilities:

    Financial
    Customer Experience
    Internal Business Processes
    Learning and Growth

    Requirements

    A Bachelor’s Degree from a recognised university
    A Master Degree in Business Administration (MBA) is an added advantage
    The candidates should have a minimum of 5 years’ experience in the specific/respective sector
    Strong corporate banking expertise

    Apply via :

    www.racg.co.ke

  • Training Reservations Officer

    Training Reservations Officer

    Job Summary

    We are seeking a detail-oriented and organized Training Reservations Officer to facilitate the smooth operation of our training programs. This role involves coordinating with clients, handling inquiries from clients over the weekend, processing clients’ bookings, and ensuring smooth logistics for training sessions ensuring a seamless experience for participants. The ideal candidate will possess excellent communication skills, have a customer-oriented approach, and be proficient in managing reservation systems.
    Coordinate with agents in training locations to manage all logistical aspects, including airport transfers.
    Manage the opening and closing procedures of training events.
    Follow up with clients to confirm safe arrivals and departures, guiding suitable and secure accommodation options.
    Ensure the welfare of clients upon arrival.
    Assist clients with ticketing and offer visa support as required.
    Booking Management:
    Client Communication:
    Logistics Coordination:
    Customer Service:

    Qualifications and Experience.

    Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
    Proven experience in a similar role, preferably in the training or hospitality industry.
    Excellent communication and interpersonal skills.
    Strong organizational and time management abilities.
    Attention to detail and accuracy in data entry and record-keeping.
    Proficiency in using reservation management software and MS Office applications.
    Ability to work independently as well as part of a team.
    Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.

    Your application should be sent to hr@indepthresearch.org to us on or before CoB Friday,19th April 2023. Quote the JOB TITLE on the subject of your email

    Apply via :

    hr@indepthresearch.org