Basic Function: The Customer Service Representative position is to ensure proper customer service is being delivered.
Job Description
Open and maintain customer recording information
Answering customer calls
Combining orders for dispatch
Calling walk-in customers to confirm customer availability before dispatch
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Keep records of customer interactions, process customer accounts and file documents
Resolve customer complaints via phone, email, mail or social media
Skills and Qualifications:
Skills in computer
Experience needed 1 year in customer service
Knowledge of SAP will be an added advantage
Proven customer support experience
Strong phone contact handling skills and active listening
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively
High school, Diploma or equivalent; college degree preferred
Send CV to hr@polytanksafrica.comBy: 29th August 2020
Apply via :
hr@polytanksafrica.com
