At Acorn we are excited to offer ongoing undergraduate and post-graduate students the opportunity to gain hands-on work experience. Our internship program exposes you to real world problems and the applications of your studies building valuable experiences that prepare you for your post-graduation career.
Our internship program runs for a period of three months and is open to all ongoing undergraduate and interested post-graduate students in Finance, Investment, Human Resource, Engineering, Procurement and Construction as well as Customer Experience, Housekeeping, and Maintenance.
We are intentional about developing exceptional talent for us and the market and therefore we want to help you bridge the gap between your education and the job market. We are a launch pad for your career
What we do at Customer Service Centre
Our Customer Service Centre supports our Property Management and Operations department in sales and marketing to increase our occupancy to over 95% at any one time in addition to enhancing our customer experience for our residents through quick issues resolution.
Qwetu has become the top choice for students looking for accommodation in Nairobi. It is designed to offer students comfort, community and learning. In everything we do, customer delight (not just service and satisfaction) remains our strategic differentiation. We delight our customers with amazing experiences to ensure that Qwetu continues to be the most-sought-after accommodation for students studying in Nairobi
What you will do
You primary job is to learn which you will do thru
Driving customer acquisition through telesales, manage a large volume of both inbound and outbound call identifying potential customers and their details on our CRM
Providing excellent customer experience to all contacts (inbound and outbound) by providing accurate product information, responding to all queries by phone and email while upholding the Qwetu Brand
Engaging residents to follow up on their queries on maintenance, tenancy and updating the help-desk to close all issues using first time resolution tactics
Following up with potential and current customers on bill payments, rent reminders and collections
Identifying and escalate priority issues, routing calls to appropriate resource, following up customer calls where necessary, and documenting all call information according to standard operating procedures
Completing call logs, prepare and share call reports timely
Sharing any customer VOC for improvements
Channeling any customer pain points for resolution and keeps customer informed
Your profile
You are/have
A current student in your third, fourth or final year in any Kenyan university or college studying Tourism, Hospitality, International Relations or any business related courses
Positive with a high-energy attitude
Resourceful, creative, with a knack for problem-solving
Proficient in Microsoft Office (especially MS Word, Excel and PowerPoint)
At least 18 years of age
Excellent written and verbal communication skills
Self-directed and able to work without supervision
Energetic and eager to tackle new challenges
Apply via :
acornholdingsafrica.com
