Job Introduction:
Reporting to the Customer Service Manager /Operations Manager, the Supervisor will supervise Site In-charges and Guards to ensure the timely and efficient delivery of the Manned Security Service.
Role Responsibility:
Ensure the physical presence of guards at respective posts
Confirm that all posts under his/her jurisdiction are adequately manned as per the contract requirement in terms of correct number and rank
Confirm that the guards are physically fit and in a sober state of mind when reporting on duty
Ensure guards sign on posting sheets to confirm presence
Confirm that guards report on time and do not leave their posts uncovered
Ensure proper turn out of guards
Inspect that all equipment is present and serviceable as per the site requirements (as listed in the site instructions).
Inspect the appearance of the guards to confirm that they are smartly dressed in full G4S uniform
Implement labour efficiency controls
Accurately capture time and attendance in the posting sheets
Implement the guards’ duty roster and ensure that guards take their weekly off duties and annual leave as scheduled
Ensure that posts and assignments are optimally covered with the right numbers of guards and ranks
Promote conducive work relationship
Hold brief/debrief sessions with guards on a regular basis and execute conflict resolution among the guard force
Discuss any problems / issues with the guards and provide feedback regarding previous issues raised.
Escalate any unresolved problems/ issues to the CSM /Ops Manager in a timely manner.
Ensure high level of staff motivation and performance that meet G4S standards
Ensure maintenance of proper customer service levels
Liaise with the client at a lower level. Any issues that cannot be immediately resolved should be noted and escalated to the CSM/Ops Manager
Confirm that the guards understand and perform as per the customers’ expectation
Properly introduce guards to the client before they are posted
Induct any newly posted guards and ensure that they understand and perform their duties as per the assignment instructions of their respective posts
Continuously carry on-the job training of the guards to improve their performance
Provide training i.e. communicate a toolbox talk, refresher training, etc.
Review the occurrence book (OB) and registers, make an entry detailing the time of the inspection, findings, and actions taken.
Ensure proper health and safety in work environment
Perform a site walkthrough to identify hazards and appropriate controls. Hazards that cannot be immediately resolved should be noted and escalated to the CSM/Ops Manager
Review the site risk assessment / perform an audit once a month. Any changes to existing risks, or any new risks, should be noted and escalated to the CSM /Ops Manager
Ensure that all assignments in the area have post instructions and emergency procedures
Ensure strict compliance with the G4S golden rules, minimum standards and all related policies
Implement health and safety initiatives at the lowest level
Report incidents to the CSM/ Ops Manager in a timely manner
Ensure that there is a fatigue management plan is in place where necessary e.g rotation
Knowledge and Qualifications
Minimum – Form four with KCSE Certificate D+
Minimum certificate course in business management
Computer skills are of added advantage.
Riding Skills – At least 5 years active riding experience with a clean license.
At least 5 years as a supervisor in operations preferably security industry
Technical Skills
Basic Microsoft Word
Basic Microsoft Excel
Behavioural Skills – Support
Understanding the organizational environment
Understanding the organization’s goals and objectives
Dealing with changing circumstances
Supporting and working with others
Delivering objectives
Dealing with complexity
Acting professionally
Deliver great customer service
Sharing and co-operating
Apply via :
careers.g4s.com
