Department: Operations Department
Job Purpose: Oversee and coordinate project delivery, Telitecom reputation and operations third party relations.
Responsibilities (Functions and duties):
Ensures delivery of service is within the minimum amount of time and high quality levels.
Ensure escalations are managed within SLAs and are clearly communicated to stakeholders.
Ensure that all project installation sites are up to client’s quality requirements.
Sets and reviews performance objectives within the department using work components by ensuring rewards to team members who exceed their individual targets.
Gathers and enters quality assurance information in accordance with established procedures to ensure quality services.
Manages customers and third parties relationships ensuring loyalty and high integrity by building a strong brand of professionalism and customer service to the teams.
Help in budget control through resource planning, distribution of materials, control materials distributed for field work, cars and teams management, and setting performance objective and provide regular feedback on departmental performance.
Conduct product inspections to ensure established quality guidelines are adhered to and increase efficiency and effectiveness in the operations, maintain and keep project documents and records including installation photos, expense receipts etc.
Maintain effective communication channel across project stakeholders.
Monitor, review and update the project plan continually.
Supervise and encourage team growth.
Send weekly report to directors.
Any other project related duty as maybe assigned by directors
Performance Measures and Targets
100% customer satisfaction based on complaints/ comments
95% overall installations for all allocated sites on the same day
100% accountability of all materials issued by the customer
100% responsible for project delivery including resource management and performance.
Role Reports:
Daily Project tracking
Material usage/Reconciliation
Car tracking report
Attributes:
Develops and communicates vision and inspire high team performance
Foster a spirit of teamwork
Carries operational planning and execution by using interface management and integration
Looks after day- to- day details with a compulsion to closure or completeness.
Experience:
5 – 7 years’ experience
Qualifications:
Academics: Degree in Business management / Telecommunications / IT / Computer Science or any other related field.
Professional: Leadership courses, customer service skills, project management.
Specialist knowledge required:
Proficiency in English and Kiswahili
Proficiency in Microsoft Office- EXCEL
Expertise in the field of activity of the company to be able to supervise and understand the work of respective teams
Good understanding of the business functioning: organizational chart, company businesses
Excellent knowledge of the technical installation process
Control of standards and regulatory framework for products/services developed by the company,
Behavioural Competencies:
Ability to pay attention to detail
Communication and interpersonal skills
Planning and organizing skills
Ability to work under pressure
Ability to be flexible
Coaching & Management
Decision making
Rigor and precision
Versatility
Mobility
Positive attitude
Sense of negotiation
Analytical mind
Reactivity.
Tools / Facilities Required: Laptop, Mobile Phone
Applications should be sent to info@telitecom.com on or before 30th July 2020
Apply via :
info@telitecom.com
