Hotel Manager

Job Details
Fahari Gardens Hotel Nairobi is located in one of the most serene areas of Kenya’s capital city. We boast of providing world-class accommodation services to our esteemed guests.
The Assistant Hotel Manager reports to the Hotel Manager. .
Responsibilities:
Supervises Housekeeping Manager and Front office Manager, at the direction of the Hotel Manager
Assists Hotel Manager as directed
Assists Food and Beverage Manager during all meal services
Performs duties of Hotel Manager when Hotel Manager is off duty
Prepares with Hotel Manager for turnover and handoff of duties during scheduled time off
Present and available during all meal services, either front or back of house
Ensures Housekeeping Manager is keeping all staterooms and public spaces clean
Assists with room inspections
Prepares for turnaround day process
Oversees bar operations and manages wine/liquor inventory
Displays leadership and maintains professional presence
Visible and available to all guests and crew
Holds officers and crew accountable to American Cruise Lines’ standards
Complies with Fahari Hotels’ Operations Manual, service standards, and procedures
Assesses the performance of the management team and provides immediate corrective feedback
Anticipates the needs of guests
Responds quickly to guest requests and ensures follow through of service delivery
Identifies problems, resolves immediately, and requests home office support as needed
Assists with breakfast, lunch, and dinner services, cocktail hour, and onsite events
Oversees staff orientation, training, scheduling, staff appearance uniform standards, and discipline
Maintains impeccable cleanliness in all areas and ensures all housekeeping standards are followed
Maintains sanitation and cleanliness standards of hotel rooms
Monitors business transactions, accounting, timecards, and home office reporting
Tracks all hotel maintenance items and ensures completion
Creates consistent and positive crew experiences to improve employee retention
Attributes for Success:
Ability to motivate, train, and assess individual and team performance
Superior time management
Ability to manage and solve problems
Sense of urgency in all customer requests
Positive attitude and receptive to continuous performance feedback
Consistent, accountable, confident, assertive, and committed
Qualifications:
Bachelor’s degree in Hospitality Management or Hotel & Restaurant Management
Business degree may be considered with management and hospitality experience
Minimum 3 years management experience at a full-service hotel or resort
Strong organizational skills and excellent verbal and written communication skills (English)
Proficiency in Microsoft Office
Work Schedule:
Accommodations and meals are provided at the hotel
One off duty during the week

Email your application to hr@faharigardenshotel.co.ke.

Apply via :

hr@faharigardenshotel.co.ke