Reports to Director – Operations,
Level Middle level Manager,
We are looking for a dedicated Service Provider Manager who will report to the Director and work closely with our service providers and other stakeholders. Experienced health/medical Service Provider Relationship Managers with strong exposure towards Service provider relationship management, and can demonstrate solid negotiation skills are encouraged to apply. This will be an excellent platform to develop your expertise further.
Principle Role
The Service Provider Manager is responsible for the growth and retention of a qualified network of Service Providers within a defined geographical region.
Key Responsibilities And Deliverables
Monitor the performance of service providers for effective service delivery
Ensure effective communication with service providers and other stake holders
Ensure queries and issues by service providers are resolved within the TAT set
Maintain effective business relationships by constantly interacting with service providers so as to ensure customers have a pleasant experience
Prepare management reports for the department to advice on the status and show the performance of the service providers at any one time
Identify service gaps within the country and ensure the best fit service provider is empaneled
Coordinate with respective stake holders in ensuring all parameters set for Service Providers are being implemented and monitored
Effectively manage and control payments and ensure the same is made on time in coordination with Finance
Adherence to SLA and Best Practices
Supervise, train, mentor and coach staff within the unit to ensure they remain motivated
Respond to customers queries and complaints and adhere to turn around times to resolve
Qualification And Experience
Bachelor’s Degree
Diploma in Insurance
4 years working experience in the insurance industry
Experience in the Health Insurance industry will provide an added advantage
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Knowledge and experience in reading, analyzing, and interpreting reports and support procedures.
Proficiency in MS Office – specifically Excel, Access, Word, PowerPoint.
Ability to effectively present information and respond to questions from management, peers and customers.
Self-driven, customer centric and team player
Excellent Negotiation, Communication and Interpersonal skills
Customer service skills
Willingness to go the extra mile
go to method of application »
Interested applicants are invited to send their applications detailing current and expected salary and a CV with contact details of three referees with the position applied for as the subject line by Thursday, 1st July 2020 by 5pm to the email address hr@makl.co.keOnly shortlisted candidates will be contacted
Apply via :
hr@makl.co.ke
