Job Purpose
The job holder is responsible for the Operational functions and compliance to standards for; Mainframe operations, Open systems operations and Wintel operations. The jobholder is managing the resolution of Incidents raised against Infrastructure and Operating Systems, Systems monitoring tools, preventative maintenance, data backup and restore, capacity and access management and Deployment, including planning and control, installations, hardware and software upgrades, modifications and enhancements and end-of-life replacements.
Key Responsibilities/Accountabilities
Deployment, including infrastructure- deployment planning and control, installations, hardware and software lifecycle management (upgrades (including capacity), modifications and enhancements and end-of-life replacements)
Plan and oversee the successful rollout of new IT services or changes to existing IT services
Design and implement efficient procedures for the distribution and installation of changes to IT services
Ensure that hardware and software being changed is traceable, secure and that only correct, authorized and tested versions are installed
Communicate and manage expectations of the Customer during the planning and rollout of new or changes to existing IT services
Agree the exact content and schedule of deployment through liaison with Change management
Implement changes to IT services into the operational environment using the controlling processes of Configuration management and Change Management
Element Monitoring
Set up and maintain the mechanisms for detecting meaningful events.
Detect events and incidents that may impact business operations.
Respond to alerts that may impact business operations.
Develop and manage a preventive maintenance routine
Maintain maintenance schedule
Ensure scheduled and non – scheduled maintenance is performed and reported
Manage Patch deployment
Manage the generic application of identified patches across all technical platforms as per identified vulnerabilities and vendor notifications.
Preferred Qualification and Experience
First Degree in Information Technology/ Computer Sciences or equivalent.
At least 5 years experience in a similar role, with leadership experience
Knowledge/Technical Skills/Expertise
Other qualifications, certifications or professional memberships ITIL Foundation, CompTIA A+ certification, Microsoft Certified Professional (MCP) certification, Microsoft Certified Systems Administrator (MCSA) certification, Microsoft Certified Solutions Expert (MCSE) certification, VMware Certified Professional (VCP), IBM Websphere, IBM System p, IBM Storage, Predictive Analytics Modeler, ITIl
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