Living Goods seeks a Global Transformation Leader to implement LG’s 2020 Technology Strategy that has been recently revised with support from Accenture Development Partners (ADP). The role is expected to establish a Project Management Office (PMO) that will bring the strategy to life across Living Good’s global operations. Execution will be required at organization-wide level, aligned to strategic initiatives that advance our performance management capabilities to the families we serve, external partners and internal clients. The individual will work collaboratively with the Global Executive Team and the Chief Technology Officer and team to provide leadership, coordination, strategic direction and management for all Technology PMO processes and functions. This individual will ensure the prioritization and successful delivery of initiatives across LG, reporting directly to the CEO (Project sponsor) or her designate. She/he should have expertise in project, program and change management in the provision of strong technology function.
ROLES AND RESPONSIBILITIES
Technology Strategy Global Project Management Office (PMO)
Design, resource and lead the PMO; design workstreams, develop TORs, performance goals and measures
Coordinate the management, implementation and reporting: develop timelines, identify and implement KPIs and metrics, identify and manage interdependencies and potential risks and make staffing decisions based on skills and workload
Provide frequent and transparent updates, manage sponsor expectations, and keep all stakeholders informed of the progress of all projects and programs
Consult with key stakeholders in a proactive manner to establish scope, contract/recontract deliverables and timelines
Spearhead decision-making for all workstreams, making these available to the project steerco with information and data that enables quality and strategic decision making
Anticipate and identify deviations from plan or schedule and initiate corrective actions. Apply judgement to understand when to escalate, refocus teams and negotiate/re-negotiate
Identify, train and build awareness regarding effective processes, tools, and systems that ensure delivery of program objectives, in line with best practices
Partner with the organizational change leads to define, develop and implement change initiatives including training, to all personnel and roles associated with the implementation
Partner and engage with vendor(s) to effectively manage overall implementation. Negotiate and manage dependencies, issues, risks, financials and timelines
Develop and maintain documentation on all aspects of the implementation
Act as a Consultant, Coach and Mentor to PMO team, providing daily guidance on projects and initiatives
LG Technology strategy
Understands LG business strategy and how the Technology strategy outcomes contribute to the execution of the business strategy. Ensure that PMO work is aligned to this business strategy.
Integrate business and tech strategy delivery – develop roadmaps
Evaluate process approaches with key stakeholders with a focus on weighing benefit vs change risk
Continuous validation of the cost benefit analysis for the entire tech strategy
Develop and manage costs/budget for the program ensuring forecasting resource requirements, analyzing variances and initiating corrective action
Recommend future technology strategies and their implementation
Ensure that delivery of tech strategy adheres to the future LG business strategies
Technology team deliverables
Manage and build rapport with the Technology Department leadership and strategically advise on the implementation and impact of the Tech strategy to ongoing business priorities (options, risks, costs versus benefits, etc.)
Act as a technology technical lead resource throughout the phases of development and implementation, interfacing between the Technology department, other LG departments, suppliers and partners. Responsibilities include:
Lead and partner where necessary on the planning, prioritization, design, development, testing and implementation of all programs/projects related to the tech transformation
Ensure all tech developments, improvements adhere to standards and best practices
Ensure quality and efficiency of processes and tools
Drive improvements in the delivery of all related work
Monitor end to end execution of project implementation with a tech lens
Partner and work closely with tech teams to resolve tech issues to ensure successful execution
Develop and maintain relationships with Tech Department leads to identify improvement opportunities to mature on transformation projects
SKILLS & COMPETENCIES
Leading and Influencing Others – Establishes clear directions, brings people along in an organized and engaging manner, maintains dialogue on work and results. Relishes leading in ambiguity and is energized by tough challenges
Relationship Management- Leverage interpersonal skills to establish rapport and develop strong relationships at all levels including Board level that ensure delivery of work
Results Focused- Drive to achieve or exceed targets and goals within determined timeframe and quality expectations
Analytical, Problem Solving and Decision-Making- Recommends and makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment. Strong consensus builder
Organizational Agility- Quickly learns how organizations work and value is delivered. Knows how to get things done both through formal channels and the informal network
Strategic Agility- Sees ahead clearly, can anticipate future consequences and trends accurately. Has broad knowledge and perspective. Can create competitive and breakthrough strategies and plans
Communication – Thinks carefully about what to say to diverse audiences, delivers communication in a manner that it creates desired results
Change management- Applies relevant change management principles and practices in consideration of organization culture, global and local contexts. Honed at using best-in-class change management tools
Aptitude for Technology- Ability to learn and use technology effectively and efficiently
MINIMUM QUALIFICATIONS
10+ years’ experience leading a Technology project management operation with at least six years in strategic planning, execution and people management
Bachelor’s degree in Business Administration, IT/Computer Science, or relevant field
Project Management Certification (advanced levels) preferred
COMPENSATION
A competitive salary and benefits package commensurate with experience including health insurance and bonus opportunity. The opportunity to be your best while making lives better for those in need.
Living Goods is an equal opportunity employer and will consider every qualified applicant for employment. Living Goods does not discriminate based on race, ethnicity, national origin, ancestry, religion, gender, sexual orientation or disability.
Our current job openings are displayed on our website, where you can search for open positions and apply directly. Living Goods does not offer any positions without an interview and never asks candidates for money. If you are asked for money, we strongly recommend that you do not respond and do not send money or personal information.
