Our client, an international organization who is a leading provider of language interpretation services is seeking to recruit Kituba (Kikongo), Lingala and Tshiluba languages speaking call center agents.
Duties and Responsibilities
Assist our client’s community and help resolve inquiries empathetically, accurately and on time.
Make well balanced decisions and personally driven to be an effective advocate for our community
Investigate and resolve issues that are reported on client platform such as requests for account support.
Respond to user inquiries with high quality, speed, empathy and accuracy
Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
Identify inefficiencies in workflows and suggest solutions
Recognize trends and patterns, and escalate issues outside the company policy to the global team
Qualifications and Experience
Between 18-30 years.
Must be living in Kenya.
Must speak fluent English and One among the stated languages above.
High school education mandatory. College education an advantage
Must be currently unemployed or working as a casual
Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy
High affinity and cultural awareness of political/social situation regarding the relevant market/region
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