Position Summary and Key Responsibilities
Position Scope:
Senior Manager – Banking Systems Administration develops business banking strategies in order to reach branch sales and service goals. Monitors performance and productivity of the banking systems group. Being a Business Systems Manager (Banking) aids bank staff in achieving branch and individual sales and service goals. The Business Systems Manager (Banking) typically manages through subordinate managers and professionals in larger groups of moderate complexity. He/she is also provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments.
Key Responsibilities
Prioritizing, monitoring and planning control activities within the CBS in coordination with Internal and External Audit teams
Development of technical support documentation for banking systems analysts
Coordination with the Banking systems Manager for development of SLA’s
Establishment of a planning process for performance & capacity review of the CBS and peripheral applications
Conducting business impact analysis as well as risk & vulnerability assessments on the applications in your docket
CBS and other related peripheral systems are always available to end-users on a 24 hour basis
Ensure that CBS and other related peripheral systems daily updates are successfully completed on time
End user requests are attended to within the acceptable time limit
Identifying and coordinating core banking system upgrades
Perform impact review of system changes and enhancements on the various Bank platforms to existing customer solutions offered through solutions delivery and liaise with the Business functions and Operations for the resolution of system related problems and for change management to ensure client satisfaction on solutions delivered.
Participates in project schedules to maximize benefits and minimize impacts on the customer organizations.
Stays current with technological developments in systems administration technology and recommends ways for the Bank to take advantage of new technology.
Support Business Teams to drive customer focused utilization, penetration and dormancy of all channels while offering a central control point for the various developments, enhancements and Products support.
Perform applications troubleshooting, problem-solving efforts often involving outside vendors and other support personnel and testing procedures to ensure operational reliability as required.
Develop procedures to maintain security and protect systems from unauthorized use, acts of nature and user abuse.
Apply System patches and upgrades on a regular basis and upgrade administrative tools and utilities. Configure / add new services as necessary.
Manage and oversee team performance through performance planning, coaching and performance tools availed by the Bank to maintain a high performance culture
Motivate and inspire the team by providing information and tools needed to carry out their jobs and meet customer expectations
Position requirements
Qualifications, Experience, Skills & Personal Attributes:
A minimum of a Bachelor’s degree in IT or related field.
Four (4) years’ experience in a relevant field. Specify which field and indicate how many years experience at team leader level.
Technical
Knowledge of AIX and other OS, ITIL, System administration and monitor system performance.
Knowledge on data analytics and report writing
Knowledge on SQL, oracle, Linux and IBM tools
Proficient with computer applications
Knowledge of banking operations
Possess working knowledge of AIX Unix and other OS like windows, ITIL etc.
Functional
Banking laws and regulations
Analytical –highly analytical and ability to challenge status quo based on quantitative facts and impacts
Report writing-ability to develop reports
Cost benefit analysis
Stakeholder Management
Behavioural
Leadership skills
Organizational Skills
Communication skills
Ability to work under pressure
Team building
Conflict management
supervisory
