Job Purpose
Reporting to the Manager – Regional Support, Core Network Support, the successful candidate will be responsible for providing 1st line support for the core network elements and systems hosted in the data center and general data center management. This role involves 1st line fault management on core network systems, routers and switches as well as other systems hosted in the data center
Responsibilities
Analyzing the NE logs, carrying out Database Audits, Troubleshooting and solving of arising core network elements faults
Solving of core network faults assigned through NOC, as well as incidents escalated from customer facing teams
Providing workable and permanent technical solutions to reduce the downtime and repeat core network
Schedule and manage Preventive Maintenance tasks as per laid down
Track and monitor Network and Service KPIs to ensure delivery as per
Installation, Integration and acceptance of data center network elements
Making configuration changes on Network elements S/W
Provisioning of new core network Services
Keeping a log of all changes carried out on site
Ensuring maintenance and support documentation are collected and properly store at the commissioning of a
Carry out Audits and keep records on assets hosted in the data center
Ensure data center visitors are well informed on safety issues prior to access of facilities
Ensure all data center users adhere to company H&S policy
Overall accountability for the MSRs, Data Centres and
Qualifications
Bachelor’s degree in Engineering, computer science, BSc Electronics, Telecoms, MIS, or related technical
Fire Safety and Defensive driving certification is an added advantage
Training and expertise in Operations and Maintenance
Basic diagnosis and troubleshooting on Power systems
Basic diagnosis and troubleshooting on different hardware platforms: ATCA, ATAE, Server-Storage
Advanced knowledge in maintenance and operation of ATCA platforms: Nokia Open MGW, Nokia Open MSS, Huawei ATCA MSS, Huawei ATCA MGW, Huawei STP/DRA
Advanced knowledge in maintenance and operation of Service Provider Networking Devices such Cisco 7609X, Huawei NetEngine Carrier Grade Router among
