Role Purpose: Development and 3rd line support of clients Online applications including Dealer portal, sharepoint and internal portals and development and 3rd line support of Mobile apps for Android and IOS ranging from user analysis, design and development to implementation and maintenance.
Work with other departments within the company to identify requirements and develop solutions (database design, workflows, user/data interfaces)
Use of agile methodology in systems development using open source tools.
Implementation of microservices for all online and mobile app development.
Enhance and create user and system documentation as needed.
Implementation of Automated testing frameworks for online and mobile apps.
Key Responsibilities and Performance Measurement Criteria to Meet Objectives
Systems analysis (% of Time: 35)
Conduct business user requirements analysis and specification.
Specify computer system requirements for the solution of complex business problems and formulates designs for their solutions.
Perform the necessary technical design and development functionality to ensure that business application systems can be effectively developed and implemented
Performance Measurement Criteria
90% of all developed applications and reports should meet 95% of the user requirements specified in the user requirement document. Nil critical errors. 90% of system development project are completed within the set timeliness.
80+% of assigned and systems related docs are up-to-date and accurate
Software Design and Programming (% of Time: 35)
Use Agile methodology and microservices architecture to Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications. Capturing of business applications information needs and mapping of the same to the software and /or database components.
Performs data modeling to analyze and specify data structures within an application system
Performance Measurement Criteria
90% of all developed applications and reports should be built using agile methodology and meet 95% of the user requirements. Nil critical errors. 90% of system development project are completed within the set timeliness.
80+% of assigned and systems related docs are up-to-date and accurate
100% of source code is stored in VSS tool such as GIT.
Testing, Troubleshooting and 3rd line Support (% of Time: 20)
Implement automated test plans, test data sets and perform automated testing to ensure all components of the developed systems meet specifications
Work directly with the IT support personnel and teams to resolve issues identified and escalated during daily operations.
Perform root cause analysis for recurring incidents.
Formalize test plans and implements troubleshooting procedures.
Performance Measurement Criteria
90% of all escalated support issues are resolved and closed within SLAs defined by IT helpdesk.
Isolate and document 100% of reoccurring incidents for root cause analysis.
95% of all incidents identified for root cause analysis are well documented and resolved permanently (98% non reoccurrence).
Research and Development (% of Time: 10)
Research and provide input on design approach, performance and base functionality improvements for various procedures and applications.
Generation of ideas to improve efficiency in software and application services offered to the business, and/or generate revenue for business
Participation and membership in various technical fora for the purpose of increasing the collective knowledge base of the team.
Performance Measurement Criteria
Active membership of at least 1 technical user-group/forum
Presentation of at least one (1) proposal the leads to system/operational improvement of supported systems, or (if implemented) leads to a revenue generating product for the business every quarter (3 months)
Qualifications
Degree in Computer Science or technical related field.
Experience in using Agile Methodology in software development.
Experience in development of micro services.
Experience and Skills
3 Years’ experience in software development / engineering
1 year experience working with agile teams using scrum methodology
2 years development experience developing native Mobiles apps on Android or IOS
1 Year experience in building microservices.
2 years’ experience with RDMS preferably Oracle, mysql, Casandra and mongo DB.
Unix user skills.
Communication and interpersonal skills
Attention to detail
Analytical Skills
All online and mobile apps – PHP, Java servelets, springboot, Jenkins, GIT, dockers
