Job Introduction:
Reporting to the Managing Director, the Director is responsible for coordinating the provision of Secure Logistics Service Solutions (Courier) to customers within G4S Kenya in compliance with legislation, Company policies and procedures, to ensure achievement of budgeted financial targets.
Role Responsibility:
Set strategic goals for the Secure Logistics business
Identify key industry trends and market trends
Identify long term priorities and ensure resourcing is adequate to achieve objectives
Ensure targeted financial performance
Achieve set Revenue growth through organic growth achieved against budget and escalations achieved against budget
Gross Margin Improvement through ensuring cost control, contract profitability against budget and PBITA improvement / budget achievement
Overhead cost control, managing cash flow and Identification of new customers and business opportunities
Design Secure Solutions (integrated with other service lines)
Maintain and develop integrated solutions and services
Provision of a customized customer specific solution, based on risk assessment
Deliver customer service resulting in customer retention
Ensure that all required formal customer meetings are scheduled, attended and minutes of meetings are documented
Maintenance of positive customer relationships, improve the current customer satisfaction ratings and achieve the retention targets
Ensure targeted/ contracted operational performance
Achieve targeted Quality Audit rating, correction plan is in place and implemented
Conduct and oversee quality controls and inspections (including sub-contractors where applicable)
Manage the maintenance / project process flow and activities that has a direct/indirect impact on the outcome and success of contract
Implement of best practice obtained from other businesses within the Group or external
Ensure effective and efficient employee management
Employee turnover analysis, proper allocation of employees to work flow and job requirements
Set and agree objectives and performance standards with the team and ensure cascading through the organization as appropriate
Ensure that performance assessments of all employees are conducted, and corrective action implemented where necessary
Foster healthy Industrial Relations with relevant unions with regular contact and consultations
Ensure the Health and Safety of employees and customers
Appoint a Courier Safety Champion and establish a Safety Committee, to be chaired by the Safety Champion.
Ensure that safety performance measurement and review is conducted in detail at Safety Committee level and regularly at Management Team meetings.
Ensure that a positive safety culture is fostered and developed in their areas/regions.
Ensure that all accidents, incident and near misses are reported and investigated.
The Ideal Candidate:
Knowledge and Qualifications
Degree in Business Management or Operations Management
Finance related subjects compulsory
Service Delivery subjects compulsory
Post graduate degrees are advantageous
Knowledge of the Kenya legislation and market experience in East Africa
Minimum of 8 years’ experience at Senior Management level
Minimum of 8 years’ experience in Logistics
Technical Skills
Financial Acumen
Conflict Management
Negotiation
Bidding and Tendering
Microsoft Word – Intermediate level
Microsoft Excel – Intermediate level (Advance level are advantageous)
Microsoft PowerPoint – Basic level
ERP system(s)
Google suite of products
Behavioural Skills – Leadership
Shaping the market environment
Setting strategic direction
Creating change and innovation
Engaging and inspiring people
Driving superior performance
Simplifying the complex
