Description
Principal Accountabilities:
TM effectiveness
Revise the accreditation framework to incorporate new changes to the TM role. Manage the accreditation process ensuring assessments are scheduled and complete on time.
Train all new TMs on Sales Excellence processes including the supporting tools available in VRPT – performance dashboards, BMR, TMSR, profitability etc
Run the stage 1 accreditations in Engen countries (where we don’t have experienced retail Managers)
Ensure we have regular TM performance reporting and league tables including working with HR to share simulated bonuses for all TMs.
Work with HR to develop TM and Sales Manager training programmes . Project manage implementation across all Shell and Engen countries
Focal point for all QM training material ensuring its upto date. Project Manage the refresher training to all QMs across Engen and Shell
Understand how they train and accredit their frontline staff. Look to introduce a focal point on each site responsible for training and coaching with training and accreditation programme
Work with OSM to ensure we have an effective reward and recognition programme – level 1 to 4 – implemented across all sites.
Develop new training material that can be published on the Customer Champion App
Retailer and Site Staff Effectiveness
Focal point for all QM training material ensuring its upto date. Project Manage the refresher training to all QMs across Engen and Shell
Understand how they train and accredit their frontline staff. Look to introduce a focal point on each site responsible for training and coaching with training and accreditation programme
Work with OSM to ensure we have an effective reward and recognition programme – level 1 to 4 – implemented across all sites.
Develop new training material that can be published on the Customer Champion App
Site and service standards
Act as a focal point between VE and Mystery shopper companies – Run calibration meetings between OU and Field agency to ensure standards are clear and defined around service, uniforms, and cleanliness.
Project Manage implementation of new mystery shopper in Engen branded OUS
Develop a clear Site Procedure and policy manual to define standards for our Retailers.
Provide training to OSMs and TMs who in turn will train all Retailers and QMs on the Retailer capture processes – wetstock Managemnt, Lubricants Mgt, daily and weekly RFC, oil specialist checklist
Provide training support on how to access the various performance dashboards
Handle the required central VRPT administration functions and support the OSMs in ensuring masterdata is updated monthly
Support central team in pulling performance reports and running correlations between performance variablesz
Site Performance
Provide training to OSMs and TMs who in turn will train all Retailers and QMs on the Retailer capture processes – wetstock Managemnt, Lubricants Mgt, daily and weekly RFC, oil specialist checklist
Provide training support on how to access the various performance dashboards
Handle the required central VRPT administration functions and support the OSMs in ensuring masterdata is updated monthly
Support central team in pulling performance reports and running correlations between performance variables.
Requirements
Bachelor’s Degree in Business related area or equivalent
5 years training experience for frontline sales teams
5 years Retail Sales and Operations experience in the field, with clear practical insight into challenges and opportunities.
Good understanding into performance management, reward and recognition programmes
Strong project management skills are a prerequisite as they will be working with local sales teams to implement the sales excellence foundation
Ability to work virtually with local teams ensuring we successfully implement the agreed plans
Experience in leading teams and demonstrated talent management experience would be an added advantage
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