Responsibilities
Coordinate and prioritize advanced ICT support service and advice as required across the
Configure and test ICT equipment and networks, including hardware, peripherals, and software and ensure efficient performance and appropriate default
Monitor performance of and to diagnose and resolve most network infrastructure, software and hardware faults, and perform a range of maintenance repairs and
Work with the ICT department in the delivery of projects and support as required including ICT security and efficient use of resources including purchase of appropriate
Advise on, co-ordinate, and monitor Health and Safety and audit checks including electrical testing, warranties, licenses and risk
Support and develop the system recovery processes to minimize the risk and impact of a serious disaster and threats to continuity (including co-ordination of appropriate backup regime and virus protection.
Assist in strategic business and financial planning to ensure ICT service meets the Institute’s strategic vision
Perform maintenance of servers and ICT equipment to minimize breakdowns and interruptions to
Monitor internet connectivity for the entire Institute and report and liaise with providers to ensure there is at least 98% uptime internet
Create user manuals for new applications introduced to educate the user on how to use them
Qualifications
Certificate in Information & Communication Technology/Information Technology
Minimum of one (1) year of relevant work experience
Be 25 years of age and above
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