Equity Leadership Programme (ELP) Scholars

Description
In line with enhancing career progression of staff and to support business growth, we seek to recruit qualified, experienced, self-driven, highly motivated and passionate candidate to fill the position outlined below within Diaspora Banking unit..
This Role is open only to Equity Leadership Programme (ELP)Scholars
Reporting to the Operations Manager, the role holder will be responsible for the following
Cash handling

Provide account services to customers by receiving deposits and making payouts
Reconcile cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling all transactions; turning in excess cash and mutilated currency to the Cash Officer; maintaining supply of cash and currency as per the laid down guidelines
Ensure that all transaction records are kept meticulously and in accordance with the Bank’s policies & procedures.

Customer service

Ensure high standards of customer service are maintained as the first contact person between the Bank and customers, including resolving complaints
Assist customers in opening new accounts and educate/ inform them on available Bank products and services
Maintain customer confidence and protect bank operations by keeping information confidential.

Business Growth

Cross-sell bank products by answering inquiries; informing customers of new services and products 
Actively participate in marketing initiatives.  

Compliance

Ensure 100% compliance to the Bank’s Policies and Procedures 
Ensure compliance to the relevant BSS prudential guidelines 
Ensure very strong adherence to AML and KYC policy guidelines
Ensure that risk management within the branch is maintained and any issues are escalated accordingly.

Qualifications

Be in the  Equity Leadership Programme (ELP)Have a minimum of Secondary School O- level certificate or its equivalent and a Diploma or its equivalent 
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Fluency in English, both written and spoken
Willingness to work in any region within the country

Desired Skills and Abilities

Display high levels of professionalism, integrity, creativity, innovation, teamwork, respect & dignity for customers
Good organizational skills including high levels of attention to detail and accuracy
Good communication and interpersonal skills
Superior customer service
Able to work independently with minimum supervision and demonstrate a high level of maturity.