Temenos AG (SIX: TEMN), headquartered in Geneva, is the world leader in banking software, partnering with banks and other financial institutions to transform their businesses and stay ahead of a changing marketplace. Over 3,000 firms across the globe, including 41 of the top 50 banks, rely on Temenos to process both the daily transactions and client interactions of more than 500 million banking customers. Temenos offers cloud-native, cloud-agnostic front office and core banking, payments, fund management and wealth management software products enabling banks to deliver consistent, frictionless customer journeys and gain operational excellence.
Job Purpose:
Expectation Overview: Support Analyst – Product Analysis Customer Support
Primary responsibility is in the area of PACS ticket resolutions in an effective and efficient manner.
Understand the functions of the specific T24 module, in which expertise needs to be built via training programs including on the job training, class room training and training material available on the knowledge-base.
Fully understand the details provided in logged ticket. Validate the completeness of information provided and if required, seek to collect outstanding information from client. Use the collected information to analyse the problem.
When identified as a bug, complete the required documentation process including product analysis of defect, clearly and explicitly indicating reason and resolution of the defect. Work in collaboration with the Development team to provide any additional information as required to fix and test the problem effectively.
In case of non-defects, close the ticket with sufficient information for the client to be able to understand and appreciate the answer with full satisfaction.
Available to perform onsite analysis of tickets at client places. Typically this would be required during the milestone period of the client like Go Live of implementation, branches, modules and Upgrade.
Essential Skills:
Analytical and logical skills including problem solving
Advanced Programming knowledge on jBC (INFO BASIC)
Excellent Communication and Interpersonal skills
Deep technical understanding of T24 products and modules
Desirable Skills:
4 – 6 years strong skills of analysis in problem resolution in C/C++/Java/RDBMS knowledge (Expert in – anyone/multiple skills)
Successfully implemented the respective Product specialization from start to finish
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