Reports to Business Analytics Manager
Responsibilities and Duties
Receive, send and record all phone calls, emails and SMS sent on behalf of and to the company.
Attracts potential farmers by answering product and service questions and suggesting information about other products and services such as Orchard management services.
Receive and record any complaints from farmers and other stakeholders and assign the action point to the responsible action owners and reviewers.
Provide current and any updates on payments and harvest; provide farmers statements. Communicate any issues urgently to the business analytics manager.
Prepare, print and issue farmers statements on a regular and timely basis.
Update competitor and price matrix reports.
Work with Field technical officer to resolve any field, compliance and technical farmer related issues.
Work with team to assist the field team to make the most efficient.
Administrative work for all the departments in the organisation based on needs and availability
Any other duties assigned by the line manager.
Education and Skills
A certificate in human behaviour, organisation behaviour.
Fluent in Kikuyu, Swahili and English
