PURPOSE
Responsible for efficiently and effectively managing and coordinating activities in the department to ensure satisfactory underwriting standards are achieved in line with the company’s objective.
PRIMARY RESPONSIBILITIES:
Monitor and supervise underwriting operation to ensure that all adhere to the underwriting guidelines;
Prepare and review quotations to ensure they adhere to underwriting guidelines;
Review valuation reports and ensure timely dispatch to clients/ intermediaries;
Oversee the renewal process to achieve desired business retention;
Manage reconciliation of agents and clients statements;
Manage cancellation and refund of premiums within specified limits;
Review and sign policy documents and other contractual documents within specified limits;
Attend and respond to customers and intermediaries enquiries and complaints;
Authorise payment requisitions in the system;
Prepare draft management reports;
Participate in sales acquisition for general business and
Review and recommend changes/ improvements to the underwriting procedures and guidelines.
GENERIC DUTIES
Carry out performance appraisal, coaching and mentoring staff;
Resource allocation, staffing and leave approval;
Participate in planning and budgeting for the department;
Participate in various meeting and committees and acting as spokesperson on behalf of the company.
PERSON SPECIFICATIONS
Academic Qualifications
Bachelor’s degree in a related field
Professional Qualifications
Diploma in CII or IIK
Experience
Minimum of six (6) years’ relevant experience, two (2) of which at supervisory level
Skills and Attributes
Excellent communication and presentation skills
Problem solving skills
Excellent interpersonal skills
Leadership skills
Good negotiation skills
Good analytical skills
Computer literate in MS Office and other office applications
Understanding of the working environment /competitors
Technical competence in insurance
Basic knowledge of regulations by AKI and IRA
