Introduction
Reporting to the Team Leader, Service Provider Management, the job holder will maintain and handle all administration duties in the department as per the standards of service.
Minimum Requirements
Business Related Degree
Customer Service experience will be an added advantage
Technical Knowledge
At least 3 years’ experience
Insurance Knowledge
Decision Making,
Telephone efficiency
Client Focus
Information & time Monitoring/Management
Stakeholders management Commitment
Team Orientation
Initiating Action
Job Specification
Ensure customers complaints are addressed in time
Manages daily operational (client service and or administrative) delivery within claims department.
Preparing reports, schedule meetings and maintain diary ensuring reports delivered on time.
Ensuring adequacy of stationery in the department.
Organize and co-ordinate departmental functions.
Ensure all equipment are functioning correctly in the department.
Develops and maintains procedural documentation e,g service provider documentation, signed SOPs and SLAs.
Provides input to other areas i.e. client feedback/queries.
Establishes and maintains relationships with Internal stakeholders.
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